How I enjoyed my 'free chip' at Slotocash lol....

[dunover]

General Info

Chat start time Dec 31, 2012 7:10:22 AM EST
Chat end time Dec 31, 2012 7:25:57 AM EST
Duration (actual chatting time) 00:15:34
Operator George



Chat Transcript

info: A chat operator will be with you shortly.
info: You are now chatting with 'George'
George: Welcome to Casino Support. My name is George. How may I assist you today?
xxxxxx: hi got email with 7 free chip, can't redeem: HAPPY2013
xxxxxx: same as my last deposit bonus - 'cannot redeem at this time please call'
George: Just a moment please, while I look into that for you.
xxxxxx: ok
George: Unfortunately you don't qualify for this bonus. You are too skilled The system won't allow me to credit it
xxxxxx: eh?
xxxxxx: why send me an e-mail then?
George: Sorry it is sent automatically for all players
xxxxxx: What does 'too skilled' mean?
George: Apologies for the misleading information. Skilled means you won a lot using the bonuses. Such bonuses are for new player to help them win
xxxxxx: I made a small profit on my first deposit yes, using a 50% low playthrough bonus, and a small profit on my second whereby I played cash as I couldn't redeem the deposit bonus. I didn't realize making a profit precluded me from the advertised bonuses.
xxxxxx: Oh well, happy new year!
xxxxxx: sorry procluded
George: Happy New Year!
George: Is there anything else I can help you with?
xxxxxx: No ta.
George: Thanks for using our live support. Feel welcome to contact us back at any time. Have a nice day!
info: Your chat transcript will be sent to [email protected] at the end of your chat.
George: Happy Holidays!

 

[Mouche12]

Tssss. And yeah, Happy New Year. Instead of sending those emails to everyone (I did not receive one btw) they should be a bit more careful and check beforehand if a recipient qualifies for any bonus(es) offered - just my 2 cents.

 

[chuchu59]

General Info

Chat start time Dec 31, 2012 7:10:22 AM EST
Chat end time Dec 31, 2012 7:25:57 AM EST
Duration (actual chatting time) 00:15:34
Operator George



Chat Transcript

info: A chat operator will be with you shortly.
info: You are now chatting with 'George'
George: Welcome to Casino Support. My name is George. How may I assist you today?
xxxxxx: hi got email with 7 free chip, can't redeem: HAPPY2013
xxxxxx: same as my last deposit bonus - 'cannot redeem at this time please call'
George: Just a moment please, while I look into that for you.
xxxxxx: ok
George: Unfortunately you don't qualify for this bonus. You are too skilled The system won't allow me to credit it
xxxxxx: eh?
xxxxxx: why send me an e-mail then?
George: Sorry it is sent automatically for all players
xxxxxx: What does 'too skilled' mean?
George: Apologies for the misleading information. Skilled means you won a lot using the bonuses. Such bonuses are for new player to help them win
xxxxxx: I made a small profit on my first deposit yes, using a 50% low playthrough bonus, and a small profit on my second whereby I played cash as I couldn't redeem the deposit bonus. I didn't realize making a profit precluded me from the advertised bonuses.
xxxxxx: Oh well, happy new year!
xxxxxx: sorry procluded
George: Happy New Year!
George: Is there anything else I can help you with?
xxxxxx: No ta.
George: Thanks for using our live support. Feel welcome to contact us back at any time. Have a nice day!
info: Your chat transcript will be sent to [email protected] at the end of your chat.
George: Happy Holidays!

Nonsense. Lost a bundle playing with deposit bonuses and now I am bonus banned and cannot claim this $7. Am I too unskilled for this bonus lol.

 

[Tirilej]

The best way to lose a customer.
Sloto, you will get a prize I think

Isn't your games random? I always want to believe that until I see someone getting bonusbanned for being lucky winning on a bonus. Especially when he can't be a bonusabuser until he have used a little more bonuses than that

 

[dunover]

lol - you actually LOST Chuchu and got banned from bonuses? Weird.

 

[mrmark21]

Well a similar thing happened to me... Slotocash sent me an email for an offer I wasn't eligible for and wouldn't honor it. They sent me an email with the title "Enjoy Sloto'Cash this Christmas with a Free 31 Chip‏". The email contained a non deposit coupon code and my account name. When I tried to redeem the coupon, The operator wouldn't honor it.

I had previously deactived my account. Which will stay closed. Here's a screen shot of the email...

Old Attachment (Invalid)

Some of these casinos appear to make blundering mistakes during the festive season. They must be extremely busy...

Maybe you could try contacting the representative on this forum?

 

[dunover]

LOL....that's the bugger - a mass e-mail that looks like YOU have been selected for xxxxxx bonus.
Then , of course you log in and find a reason it won't be honoured and the excuses come that way. So, I'm up and bonus-barred. ChuChu59 is DOWN and bonus-barred. Strange.

It seems a simple tactic to me. It gets you to either login or open up your downloaded casino. You sit there bonus-denied and then the CS tells you 'but at least if you deposit you are playing with cash and have no w/d restrictions' and lo and behold! you're playing.

I won't bother with the rep though. She'll simply say it was ' a mass generic e-mail' and I've got enough on my plate getting the VPL rep to contact me at the moment for non-payout.
And it has to be said, after playing there for the first time Xmas eve, and winning a small sum and making 2 w/d's, they paid me into Neteller in 36 and 50 hours respectively, so my first experience with RTG was OK, only because I used the accredited list here.

 

[chuchu59]

Well a similar thing happened to me... Slotocash sent me an email for an offer I wasn't eligible for and wouldn't honor it. They sent me an email with the title "Enjoy Sloto'Cash this Christmas with a Free 31 Chip‏". The email contained a non deposit coupon code and my account name. When I tried to redeem the coupon, The operator wouldn't honor it.

I had previously deactived my account. Which will stay closed. Here's a screen shot of the email...

Old Attachment (Invalid)

Some of these casinos appear to make blundering mistakes during the festive season. They must be extremely busy...

Maybe you could try contacting the representative on this forum?

Was the email addressed to you by your name? If not, probably the email came from an affiliate.

 

[mrmark21]

LOL....that's the bugger - a mass e-mail that looks like YOU have been selected for xxxxxx bonus.
Then , of course you log in and find a reason it won't be honoured and the excuses come that way. So, I'm up and bonus-barred. ChuChu59 is DOWN and bonus-barred. Strange.

It seems a simple tactic to me. It gets you to either login or open up your downloaded casino. You sit there bonus-denied and then the CS tells you 'but at least if you deposit you are playing with cash and have no w/d restrictions' and lo and behold! you're playing.

I won't bother with the rep though. She'll simply say it was ' a mass generic e-mail' and I've got enough on my plate getting the VPL rep to contact me at the moment for non-payout.
And it has to be said, after playing there for the first time Xmas eve, and winning a small sum and making 2 w/d's, they paid me into Neteller in 36 and 50 hours respectively, so my first experience with RTG was OK, only because I used the accredited list here.

Yes that's pretty much what happened

They wanted me to deposit and disguised it as a free chip bonus... They quickly started boasting that they are "very generous" with bonuses, well given the position you me and chu are in obviously not.

Vegas Player Lounge? I'll remember to avoid them

 

[mrmark21]

Was the email addressed to you by your name? If not, probably the email came from an affiliate.

No it wasn't from an affiliate, Slotocash definitely sent the email

 

[Balthazar]

No it wasn't from an affiliate, Slotocash definitely sent the email

Club World did the same thing and the rep fixed it.

 

[mrmark21]

Club World did the same thing and the rep fixed it.

I know... I seem to be on the wrong end of everything this Christmas

The fact that the Club World rep honored that promotion speaks volumes

 

[dunover]

Oh well, joined the wrong RTG casino for bonuses then didn't I?
To be honest, the games are almost all clones of each other, and seem quite low-variance judging by my experience. Found my stake lasted a while though, and it's possible to get random jackpots too. I've uninstalled Slotocash now so if I decide to play RTG again, you'd recommend Aladdins or clubworld?

 

[Balthazar]

Oh well, joined the wrong RTG casino for bonuses then didn't I?
To be honest, the games are almost all clones of each other, and seem quite low-variance judging by my experience. Found my stake lasted a while though, and it's possible to get random jackpots too. I've uninstalled Slotocash now so if I decide to play RTG again, you'd recommend Aladdins or clubworld?

There are a lot of very high variance games on RTG. While they all look and feel similar, they are quite different.

 

[mrmark21]

Aladdin's Gold is great, I'd highly recommend that casino, it's also accredited

Yeah the games seem familiar to each other however they all differ in variance. Try the download casino, I know Aladdin's Gold actually tells you what variance each game is.

My favorite games are Aztecs Gold (high variance), Enchanted Garden (high variance), also the feature guaranteed games Ronin and Hairway to Haven. These two games are also high variance which makes the feature guarantee a good thing.

 

[dunover]

Yeah, fair enough, I must've played 2 LV slots then. I played raindance (couldn't get away from it kept filling the bank, taking back, filling again lol) and the triple twister one which sucked my remaining stake away quickly after I'd cashed out. They seem a bit old and dated but I like the sound of the examples you gave I didn't try.

 

[mrmark21]

I like the sound of the examples you gave I didn't try.

You should give them a shot... RTG can be monsters, there is some potential for huge wins, but also allot of losses, with the Feature Guarantee games at least you know you'll get a feature.

 

[Sloto]

Hi this email looks like an affiliate email, can you PM me your username and I will look into this issue.

Kind Regards

Ms Sloto

 

[Nifty29]

Mark, I'm not sure if you've been gambling online for a while, but there are a few clues in this email to indicate it isn't a genuine offer from Slotocash:

1. The instructions say "Download and signup". If it were a no deposit offer for an existing account, it wouldn't say anything about signing up.

2. The code itself. It says "MATCH" in it, which is usually indicative of a match bonus not a freebie. As it turns out, that code is exactly the same as their 200% match first deposit bonus which is available to everybody on their website.

3. You didn't include the sender details, but I'm sure a quick look would reveal it wasn't sent from the casino I.e. the sender name may have been slotocash but the actual email address will most likely be some affiliate site.

4. I didn't see your account login name anywhere. Just because they address you by your real name, doesn't mean it is legit. Your details are probably in heaps of databases online. If it doesn't include your actual account login name, its probably bogus.....or certainly not a special offer from the casino.

I hope this helps you to sort the wheat from the chaff in the future.

If it is a rogue affiliate, which they would have to be to be deliberately misleading like this, they should be immediately terminated and their earnings confiscated. IMO, too many operators dole out useless and weak warnings to such scumbags, which allows them to continue their dodgy activities. It might mean some extra revenue in the short term, but it also creates a lot of pissed off potential players who will never return, and who will tell another 10 people not to go near that casino either. Until casinos adopt a zero tolerance approach to scummy affiliates, and hit them in the hip pocket, they'll continue to try and scam themselves an income, whilst damaging the brands they promote.

 

[anniemac]

I get the same emails, just deleted one as a matter of fact.

While it does look like it came from Slotocash, as Nifty said, there are certain things that alert you to the fact it came from an affiliate.

I sent a copy of one of them to Sloto CS but never heard anything back. I would like to know how they got this particular email address that it comes to as it is the one I use for casinos only and not the one I use for forums etc.

 

[mrmark21]

Mark, I'm not sure if you've been gambling online for a while, but there are a few clues in this email to indicate it isn't a genuine offer from Slotocash:

1. The instructions say "Download and signup". If it were a no deposit offer for an existing account, it wouldn't say anything about signing up.

2. The code itself. It says "MATCH" in it, which is usually indicative of a match bonus not a freebie. As it turns out, that code is exactly the same as their 200% match first deposit bonus which is available to everybody on their website.

3. You didn't include the sender details, but I'm sure a quick look would reveal it wasn't sent from the casino I.e. the sender name may have been slotocash but the actual email address will most likely be some affiliate site.

4. I didn't see your account login name anywhere. Just because they address you by your real name, doesn't mean it is legit. Your details are probably in heaps of databases online. If it doesn't include your actual account login name, its probably bogus.....or certainly not a special offer from the casino.

I hope this helps you to sort the wheat from the chaff in the future.

If it is a rogue affiliate, which they would have to be to be deliberately misleading like this, they should be immediately terminated and their earnings confiscated. IMO, too many operators dole out useless and weak warnings to such scumbags, which allows them to continue their dodgy activities. It might mean some extra revenue in the short term, but it also creates a lot of pissed off potential players who will never return, and who will tell another 10 people not to go near that casino either. Until casinos adopt a zero tolerance approach to scummy affiliates, and hit them in the hip pocket, they'll continue to try and scam themselves an income, whilst damaging the brands they promote.

Thanks for the advice Although I already know most of that

Slotocash actually acknowledge the email as an offer from them, they told me that the emails are sent out to everyone, they also acknowledged it as a no deposit bonus offer... The reason they wouldn't honor the offer is because only a new customer can redeem no deposit offers... The fact is that since they'd know I'm not a new customer and the email did come from them, they should be willing to honor the bonus and remember not to send me these emails in the future... They should not have sent me an offer that I wasn't eligible for. Similar issue occurred at Club World casinos as Balthazar pointed out their rep acknowledged this and fixed the issue https://www.casinomeister.com/forums/threads/thanks-for-the-gift-cw-group-but.54452/. Since we are discussing their lack of bonus giving this post is a pretty important one.

I had also deactivated my account as I wasn't originally a fan of the games they have on their casino. The email say's "download the software, sign up, and start playing". Turns out I'm just not a fan of Slotocash.

 

[Nifty29]

Thanks for the advice Although I already know most of that

Slotocash actually acknowledge the email as an offer from them, they told me that the emails are sent out to everyone, they also acknowledged it as a no deposit bonus offer... The reason they wouldn't honor the offer is because only a new customer can redeem no deposit offers... The fact is that since they'd know I'm not a new customer and the email did come from them, they should be willing to honor the bonus and remember not to send me these emails in the future... They should not have sent me an offer that I wasn't eligible for. Similar issue occurred at Club World casinos as Balthazar pointed out their rep acknowledged they were wrong and fixed the issue https://www.casinomeister.com/forums/threads/thanks-for-the-gift-cw-group-but.54452/. Since we are discussing their lack of bonus giving this post is a pretty important one.

I had also deactivated my account as I wasn't originally a fan of the games they have on their casino. The email say's "download the software, sign up, and start playing". Turns out I'm just not a fan of Slotocash.

So Ms Sloto confirmed to you via PM that the email was sent from the casino?

 

[mrmark21]

So Ms Sloto confirmed to you via PM that the email was sent from the casino?

No live chat did on the Slotocash website

 

[Nifty29]

No live chat did on the Slotocash website

Don't take live chat's word as gospel, especially when it comes to promotional emails....they are handled by a seperate department.

Ms Sloto stated she thinks it is from an affiliate, so it probably is....hence you should hold off on accusing them of anything untoward until this is confirmed IMO.

 

[mrmark21]

Don't take live chat's word as gospel, especially when it comes to promotional emails....they are handled by a seperate department.

Ms Sloto stated she thinks it is from an affiliate, so it probably is....hence you should hold off on accusing them of anything untoward until this is confirmed IMO.

Thanks allot for pointing that out to me Nifty29 I hadn't actually noticed the post by Sloto but have seen that now

 

[Balthazar]

scummy affiliates

I'd love to know who sells them our details. I regularly receive spam from these idiots and they always seem to know my full name.

 

[dunover]

Here is the e-mail I got - seems genuine. Sorry I had to do 3 snips to fit it in. From 'deckmedia' and note sloto name at bottom.




Old Attachment (Invalid)Old Attachment (Invalid)Old Attachment (Invalid)

 

[Balthazar]

Here is the e-mail I got - seems genuine.

It's genuine. It's even signed.

 

[dunover]

So the CS George bloke was talking bollocks then - it was sent to ME personally.
Then they fail to honour it, because I 'am too skilled' (In other words I made a small profit and knew when to stop, ahead!)
Why don't they just rename the 'free' chip code 'ONLYIFULOST2012'

 

[mrmark21]

Your's is definitely genuine The chat staff just confused things even more

I just assumed since the chat staff said they had sent it then they must have sent it... obviously not otherwise it would look similar to the one you received

 

[chuchu59]

Thanks for the advice Although I already know most of that

Slotocash actually acknowledge the email as an offer from them, they told me that the emails are sent out to everyone, they also acknowledged it as a no deposit bonus offer... The reason they wouldn't honor the offer is because only a new customer can redeem no deposit offers... The fact is that since they'd know I'm not a new customer and the email did come from them, they should be willing to honor the bonus and remember not to send me these emails in the future... They should not have sent me an offer that I wasn't eligible for. Similar issue occurred at Club World casinos as Balthazar pointed out their rep acknowledged this and fixed the issue https://www.casinomeister.com/forums/threads/thanks-for-the-gift-cw-group-but.54452/. Since we are discussing their lack of bonus giving this post is a pretty important one.

I had also deactivated my account as I wasn't originally a fan of the games they have on their casino. The email say's "download the software, sign up, and start playing". Turns out I'm just not a fan of Slotocash.

Slotocash has some of the worst support staff in the industry. They know next to nothing so everything they say must be taken with a pinch of salt. Ms Sloto follows issues very closely so it would be best to wait for her reply. I have found her to be reliable and responsive.

 

[homerbert]

yeah, i am from belarus, and always got deposit bonuses via email, but always when trying to play, got answer go away you poor, no bonuses for your country

 

[Tirilej]

Slotocash has some of the worst support staff in the industry. They know next to nothing so everything they say must be taken with a pinch of salt.

Is that really true or just your experiences?
I feel bad for them if they are that unprofessional, but I can't remember them being different than others.

Since I also think that Ms Sloto is okey I can't really believe that she would allow that kind of staf.

 

[mrmark21]

Chuchu is one hundred percent on the mark

I didn't want to complain but the real reason I deactivated my account was due to the unsatisfactory customer service provided by their support department. This occasion proved no different

 

[Tirilej]

Chuchu is one hundred percent on the mark

I didn't want to complain but the real reason I deactivated my account was due to the unsatisfactory customer service provided by their support department. This occasion proved no different

But since you're so good at complaining, even about good places, I don't listen to you (yet)
How will I know if this also was about not getting a free chip or enough playtime, rigged games or just you in a bad mood

 

[chuchu59]

Is that really true or just your experiences?
I feel bad for them if they are that unprofessional, but I can't remember them being different than others.

Since I also think that Ms Sloto is okey I can't really believe that she would allow that kind of staf.

Both my experiences and what I read of others experiences in this forum . I think Ms Sloto is aware of the problem thus she keeps a close tab on player issues.

 

[Tirilej]

Both my experiences and what I read of others experiences in this forum . I think Ms Sloto is aware of the problem thus she keeps a close tab on player issues.

Thanks! I felt the same when I played there before, but I have now been told that there have been changes made to make it better.
I trust that they are doing their best.
I suppose time will tell. I just hope that people doesn't keep their thoughts for years without really knowing how it is now so that's why I asked

 

[dunover]

All said and done, missing 7 lousy dollars won't kill me, and the MAIN issue is they cashed me out promptly and accurately after one security phone call made before I even tried to cash out xmas eve. So, biased and selective promos aside, not too bad overall as my first experience with RTG. Just don't get the offers being targeted at those who aren't allowed them....

 

[chuchu59]

Thanks! I felt the same when I played there before, but I have now been told that there have been changes made to make it better.
I trust that they are doing their best.
I suppose time will tell. I just hope that people doesn't keep their thoughts for years without really knowing how it is now so that's why I asked

As long as they are accredited players will continue to patronise them and will share their experiences(positive or negative) so there is no need to worry.

 

[mrmark21]

But since you're so good at complaining, even about good places, I don't listen to you (yet)
How will I know if this also was about not getting a free chip or enough playtime, rigged games or just you in a bad mood

Well without players like me how would these casinos know what needs improvement?


P.s. I'm never in a bad mood, well at least almost never

 

[mrmark21]

Still no response from Sloto but thanks to this forum I'm confident she will respond soon

 

[chuchu59]

Ms Sloto is not one to evade issues. Most likely it has been a nighmare for her to trace the origin hence the delay.

 

[mrmark21]

Got quite a fast response The bonus was sent from an affiliate site Turns out live chat had no idea what they were talking about

 

[chuchu59]

Just want to add that a little grumble in an earlier post led to Ms Sloto reviewing my account and now my a/c is eligible for bonuses again. I never expected that and I must say she takes things to heart.

 

[mrmark21]

Just want to add that a little grumble in an earlier post led to Ms Sloto reviewing my account and now my a/c is eligible for bonuses again. I never expected that and I must say she takes things to heart.

That's great