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Thanks for the gift CW group, but...

Discussion in 'Online Casinos' started by Balthazar, Dec 25, 2012.

    Dec 25, 2012
  1. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    Cool gift, with only 10x WR and $350 max cashout.

    Thanks for the gift CW group, but...: 11.jpg,Dec 25, 2012

    But...

    Thanks for the gift CW group, but...: 22.jpg,Dec 25, 2012


    Waited for 20 min in live chat and no one came. It's Christmas day so maybe they are not working.
     
    1 person likes this.
  2. Dec 25, 2012
  3. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    Redeemed the same coupon this morning so I can say that CS was working at that time. Could be they are busy since this coupon has to be redeemed by hand.

    Try again and hopefully you will get thru.
     
  4. Dec 25, 2012
  5. Realitybitez

    Realitybitez Experienced Member

    Occupation:
    Cati Interviewer
    Location:
    New Zealand

    Thats funny, I never got one from High Noon and yet it was the main casino out of that group I used to play. I did get one from Club World ($50) blew me away since I've never actually played on that casino before .. lol! Didnt win a thing but it was fun, so thanks Club World :D
     
  6. Dec 25, 2012
  7. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    Chat InformationYou are now chatting with 'Mateusz'

    Mateusz: Hello, how are you today?

    XXXXX: Hi

    Mateusz: I have checked your account but I'm afraid I dont have any free chips on your account - i can offer you a deposit match instead.

    XXXX: Why did you send the email then?

    Mateusz: This is for depositing players only i'm afraid - If you make deposit before midnight you will also qualify to redeem this promotion.


    The end.

    I didn't get an answer as to why they sent the email in the first place. They sent me an email for an offer I wasn't eligible for and didn't back it up. Not impressed.
     
  8. Dec 26, 2012
  9. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    It's very odd.

    I got a nice $75 free chip from all star slots. Haven't deposited in years.

    The other two CW casinos that I play regularly.....some match bonuses like any other week.

    It seems CW see christmas as a marketing exercise to try and bring absent players back to the fold. IMO its misguided.

    I did get some free spins+100% match promotions. It says that your winnings from the free spins are added to your cash balance and aren't deducted from a withdrawal.....however you can't withdraw anything at all until you meet WR on the match bonus. The only good thing is that WR is based only on the original deposit and bonus, so hitting something nice in the free spins (which you play first) can actually help you.
     
    1 person likes this.
  10. Dec 26, 2012
  11. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    Nifty, they sent me an email with the title "Merry Christmas here is a $35 chip". Inside, there was a ND coupon code, my full name, my account name and the terms. When I tried to redeem the coupon, I was told to deposit money "before midnight" if I want to be eligible. That's a good step above "misguided" IMO. I don't want to accuse anyone but I would like an explanation from the CW rep. If they screwed up then he should say so.
     
    1 person likes this.
  12. Dec 26, 2012
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    This behaviour is not acceptable for an accredited casino. Its akin to enticing you to reverse your w/d with a bonus. In fact, I would say its even worse. Hope Bryan takes note of this when reviewing its accredited status.
     
  14. Dec 26, 2012
  15. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    The same thing happened to me... it's misleading advertising. Terrible behavior for an accredited casino.

    They should not be sending customers that kind of offer when they have absolutely no intention in honoring what's stated. The email said "here is a little present; a completely free $35 chip" not make a deposit by midnight and receive a bonus $35 chip. Which would make the chip a deposit bonus not free as stated in the email.

    I didn't get an answer as to why they sent the email either. Bad marketing, they are hoping to entice customers however in the process are turning them off.
     
    Last edited: Dec 26, 2012
  16. Dec 26, 2012
  17. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    I PM'd the rep so he should know about this thread.
     
  18. Dec 26, 2012
  19. Dipity

    Dipity Dormant account

    Occupation:
    Web Designer
    Location:
    UK
    Exactly the same with me, 50€ free at club world, can't redeem (@ club world Euro).

    I've deposited a couple of times max iirc. Inetbet is my only RTG fix for when I want to lose my money fast :p
     
  20. Dec 27, 2012
  21. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    I PM'd the rep and reported my own post 2 days ago. Still no comment from CW, Bryan or Max.
     
  22. Dec 27, 2012
  23. Pocketdiggers77

    Pocketdiggers77 Gamester

    Occupation:
    Systems Analyst
    Location:
    On Top of Old Smokey
    I closed all of my accounts at Club World because of garbage like this. Funny because not that long ago they were very generous with daily weekly and monthly VIP rewards. Sign of the times, but this is not good for customer relations.
     
  24. Dec 27, 2012
  25. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi All,

    I'm sorry for the late reply. As far as I know there was some system error when we sent the batch of emails.

    I really do apologize about this. Please send me PM with your user name and I will help anyone who was affected by this error.

    Kind Regards,
    Karolina
     
    2 people like this.
  26. Dec 28, 2012
  27. pumacat

    pumacat Dormant account

    Location:
    Canada
    So they cross promoted to you? Weird, I didn't think CWC did cross promoting. Not good for affiliates.
     

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