- Joined
- May 22, 2012
General Info
Chat start time Dec 31, 2012 7:10:22 AM EST
Chat end time Dec 31, 2012 7:25:57 AM EST
Duration (actual chatting time) 00:15:34
Operator George
Chat Transcript
info: A chat operator will be with you shortly.
info: You are now chatting with 'George'
George: Welcome to Casino Support. My name is George. How may I assist you today?
xxxxxx: hi got email with 7 free chip, can't redeem: HAPPY2013
xxxxxx: same as my last deposit bonus - 'cannot redeem at this time please call'
George: Just a moment please, while I look into that for you.
xxxxxx: ok
George: Unfortunately you don't qualify for this bonus. You are too skilled The system won't allow me to credit it
xxxxxx: eh?
xxxxxx: why send me an e-mail then?
George: Sorry it is sent automatically for all players
xxxxxx: What does 'too skilled' mean?
George: Apologies for the misleading information. Skilled means you won a lot using the bonuses. Such bonuses are for new player to help them win
xxxxxx: I made a small profit on my first deposit yes, using a 50% low playthrough bonus, and a small profit on my second whereby I played cash as I couldn't redeem the deposit bonus. I didn't realize making a profit precluded me from the advertised bonuses.
xxxxxx: Oh well, happy new year!
xxxxxx: sorry procluded
George: Happy New Year!
George: Is there anything else I can help you with?
xxxxxx: No ta.
George: Thanks for using our live support. Feel welcome to contact us back at any time. Have a nice day!
info: Your chat transcript will be sent to xxxxxxx@xx.com at the end of your chat.
George: Happy Holidays!
Chat start time Dec 31, 2012 7:10:22 AM EST
Chat end time Dec 31, 2012 7:25:57 AM EST
Duration (actual chatting time) 00:15:34
Operator George
Chat Transcript
info: A chat operator will be with you shortly.
info: You are now chatting with 'George'
George: Welcome to Casino Support. My name is George. How may I assist you today?
xxxxxx: hi got email with 7 free chip, can't redeem: HAPPY2013
xxxxxx: same as my last deposit bonus - 'cannot redeem at this time please call'
George: Just a moment please, while I look into that for you.
xxxxxx: ok
George: Unfortunately you don't qualify for this bonus. You are too skilled The system won't allow me to credit it
xxxxxx: eh?
xxxxxx: why send me an e-mail then?
George: Sorry it is sent automatically for all players
xxxxxx: What does 'too skilled' mean?
George: Apologies for the misleading information. Skilled means you won a lot using the bonuses. Such bonuses are for new player to help them win
xxxxxx: I made a small profit on my first deposit yes, using a 50% low playthrough bonus, and a small profit on my second whereby I played cash as I couldn't redeem the deposit bonus. I didn't realize making a profit precluded me from the advertised bonuses.
xxxxxx: Oh well, happy new year!
xxxxxx: sorry procluded
George: Happy New Year!
George: Is there anything else I can help you with?
xxxxxx: No ta.
George: Thanks for using our live support. Feel welcome to contact us back at any time. Have a nice day!
info: Your chat transcript will be sent to xxxxxxx@xx.com at the end of your chat.
George: Happy Holidays!