HORRIBLE job by Manhattan slots and Emma (VIP HOST) TERRIBLE!!!!!!!!!

[CANADAMAN99]

Maybe YOUR business DOES mean nothing to them. You may be losing, but not enough. In order to increase their margin from your play, they have reduced the amount of comps you get.

The real problem is that the casino do not make how this works clear, but instead advertise the comps and bonuses as part of what you are paying for with your deposits. Your losses may not be enough for CW, and in order to make better profits they would take away comps from "low value players" and increase the comps given to the high rollers in order to make them feel welcome (and not therefore jump ship to a competitor). It may also be that you are Canadian, outside of their core market, so they don't want to spend as much keeping the Canadian players happy, but they DO want to keep the US players happy, and this is the REAL big expense behind the scenes. There have been articles and postings about it, but it seems there is a high level of what is basically theft of money in transit between casinos and players. Since no decent processor would get involved with the US, they have to use dodgy ones, and sometimes they run with the casino's money, so in order to keep players from the US playing, the casino has to make up the missing money, essentially paying some players twice or more in order to get the money to them.

Your 7 years of loyalty means nothing, what matters is how much money they are making from you after the costs of managing your account.

There have been even worse cases of players who NEVER take bonuses, and have been loyal to a casino for years, suddenly getting barred. It turns out they were "negative value players", and partly because they deposited small and often, so never really lost that much over the years.

It's a stupid business decision to allow this truth to get out among the players, as it is terrible PR because it negates the positive PR the marketing and advertising tries to instil among players.

It turns out that showing Disloyalty is what gets you the very best deals as a customer. Businesses know that the slightest negative experience could have you running to a competitor, so they make damn sure such customers get treated better than those that remain loyal however much they are left out of the best deals.

You should show some disloyalty by quitting playing there, and playing somewhere that appreciates your custom more. If this new place seems to start taking you for granted, jump ship once again. However, DON'T close your account, as this leaves the door open for a management rethink, and strangely enough, this approach often works. I often get a "we missed you, did we do something wrong, please come back and we will give you this extra special offer........". You can then send them the feedback, and a guide as to what it would take to get you playing there again.

Since THEY are the ones now doing the begging, YOU will be in control of the negotiations, and you are likely to get something better than "indifference" to your questions as to WHY this happened to you, a loyal player for 7 years that is down overall.

If you DON'T get this comeback plea, then you know they REALLY feel you are a "worthless" customer to them.

Thanks VWM, this is an incredibly helpful and reasonable response. You have brought up some very valid points here which I'm going to have to think about.

Maybe you're right and that it's just that they truly don't care about my business. In that case why would they even bother with a response.

Thanks VWM

 

[swampwitch]

CANADAMAN99, I feel your pain. Sincerely I do. But you are pissing in the wind, and it's tough to get the blowback stains out of your nice shirt. Let it go, my friend.

Recently, I've completely given up on the places I played at most. The first, the first casino I joined over ten years ago, and where I had VIP status, got all pissy about a paltry requested $15 bonus. This after many thousands in deposits over the years, and an almost insane amount of loyalty on my part. They were well within their rights not to give me the bonus. But instead of getting upset, I simply stopped playing there. I thought I would miss it, but to my surprise I do not. The second, a highly regarded group of casinos, gave me comp after comp when I wasn't depositing, but once I did begin to deposit regularly, no more comps. Admittedly, the majority of my deposits were using bonuses...but soon those bonuses became smaller and smaller. After loss upon loss, I asked for a small comp. Request refused. Again, they were well within their rights to refuse. And again, I simply stopped playing with that group. And I don't miss them, either.

I'm certain you're a much bigger roller than I. Still, why not just let it go? If they don't want to reward your custom, simply walk. Try somewhere else. It's not like one accredited RTG pays out better than any other in the long run. These are businesses we're dealing with, not our friends, no matter how congenial the VIP host may be. Be the better person, and take your custom elsewhere.

As for me, most of my hard-earned gambling dollars now go to the local Indian casinos and Harrah's in Council Bluffs, with the occasional dabble in a couple of other accredited RTG's.

I wish you luck.

 

[Nifty29]

I couldn't give a crap less what you think Nifty. Your opinion means about as much to me as a losing deposit does at this point. I tried to hear you out and understand your side but I can't lie and pretend I appreciate your comments anymore. I would love the casino to become involved and give some reasoning of what I'm saying, that's the only thing that is going to shut you up. The point is, in a moment of anger I used a generic word that was rightfully taken literally. I should have been more specific. I took ownership of the fact that I used the wrong word, but with naysayers like you that doesn't matter, all you want is a fight.

The bottom line is, you still haven't said what I gain by lying. You're hanging onto what I said about it being a minimum of 20% of the time I use deposit bonuses, when it could be far less. I gave a conservative number so I wouldn't have to deal with people like you should I be wrong. And yes I do need to choose my words more carefully. Never again do I want to have to defend myself and what I'm saying against a troll like you.

Here's yet another example of the casino playing some BS card, and screwing over the player without any explanation, and the members of this forum supporting it. Why would they become involved now when the members are arguing and the point of the original post is lost. This is exactly what works for the casinos. They just wait for someone to come along and derail the entire thread. It's no wonder the casinos are so dodgy when many of the players here support and encourage that behavior occurring. Maybe instead of always trying to prove the player wrong Nifty, you should work on helping to see if the player is right. You attack the player and leave the casino alone. You're a reverse Robin Hood and it serves no one. The casino is wrong here, I am not lying about my complaint, and you have completely derailed the point I was trying to make. Thanks Nifty, nice work.

No sweat Canadaman.

I've no more time for your childish "you don't agree with me so I'm going to get nasty and call you names so nerrrr" tirades.

Maybe you should work on reading posts properly....then you would know that I call each case on its merits, but you only remember the ones you don't agree with.

I just called this as I saw it I.e. someone throwing their toys around like a 2yo because they didn't get a freebie (to which they were not expressly entitled). Have YOU thought that perhaps if you had posted your "complaint" in an adult and constructive way, you might have received quite a different response?

Anyway, I have better threads to troll

 

[anniemac]

As a loyal CW depositor and defender who has been downgraded by CW, I feel Canadaman's pain but I lean more toward Swampwitch's philosophy.

I have been a VIP player at CW for years and all of a sudden, got kicked to the curb with no explanation whatsoever. However, the strange thing is, I am still VIP at Lucky Red. I deposit there but not like I do at CW. And it's certainly not because I am ahead of them because I am not. I've stayed with CW thru thick and thin but not now.

So I have just taken my toys and moved on to a different sandbox. If they don't want my business, then that's fine. I can take my money and play somewhere else. It's not like they are the only RTG casino online.

 

[nisosbar]

I get what you're saying, but like others here, I just take a laid back approach - if they can comp me something, great; if not, no problem, but then I factor the customer appreciation in when deciding which casinos I play.

Is it THE most important thing? Not really - there are some casinos where I've played, where I don't think I've ever had a live chat with CS.

Over the years, the CW group has always been pretty good to me personally, so if I'm craving an RTG fix, they usually get my money.

I play mostly now just on 3Dice - some of the factors which I value in 3Dice's favor are the top support team, reliability and speed of payouts, the uniqueness of the slots, and just generally the confidence I have that their games are completely fair (I feel that way for a variety of reasons, but that's fodder for another thread). The CW group does pretty good on those factors as well, IMO. Never have I had a major problem with them.

 

[milemaster]

All I know is once internet gambling becomes a regulated industry in the US (already starting to happen), we can leave behind the legendarily slow cashier and can finally play at alternative casino groups. I cannot wait.

 

[kauphy]

i deal with emma and i find her very nice and always on the ball getting back to any ? i might have.

they have turned me down saying they could not add one too but then when i get the money i go back to playing(its not a big deal not to get a free chip yes it can get you down a little when you have no money to play but oh well)

and also when your losing your ass you might want to switch to anoughter casino untill your luck changes.

but i must say emma is always on the ball and goes out of her way to try to help people and i like her very much.

 

[CANADAMAN99]

Thanks Everyone,

I appreciate what about 95% of you have to say. That 95% have brought forward not only solid items for reflection, but also suggestions that I will follow.

The point that made the most sense to me is the fact that The Club World Group probably couldn't give two craps about me or my business. And that's okay. They are a business and not a friend and don't owe me a damn thing.

I do however feel that the club world group has gone far downhill in both their customer service and payouts. While I am not trying to start another thread, solely writing my personal conclusion, I feel that they are only in business because theres nothing else. It's kind of like why some people live in crap apartments with no running water. Why do they do it? Not because they choose to, but because there's no other way to live. While internet gambling is a entirely different and less important subject than that, my belief is similar to Milemaster. These shady casinos who are going out of business, will be permanently gone. My belief is that the next wave will be more like 3dice in terms of honestly and integrity. While I've had complaints about the amount of losing that happens there, I at least trust them.

In any case, almost all of you were so helpful in this and really have changed my mind about deserving comps. Thanks!

 

[vinylweatherman]

Part of the problem seems to be that players ask for extra comps by contacting CS. I never do this. I only seek to claim offers that are sent to me by the casino, or shown on the website. I'll query any technical errors that appear with such offers, but I don't go begging to CS for free chips just because I have lost. In many cases, free chips just appear in my account, usually where I have a VIP host who watches my account and occasionally drops a free chip when I have not done so well.

Instead of begging for free chips, I have several casinos on the go, and one is bound to have something worth taking on any particular day. If all the offers have been taken, and more play is desired, this is when casinos see my deposits without any bonuses, and also when I get a chance to play any game, any how, and not have to watch out for trip hazards in the terms.

Today, it's GNUF - nice 50% offer. Other offers are 20% and 15%. There is an obvious order in which to take them

If I do well on the 50% offer, this makes it far more likely that I will take the lesser offers.

If I don't do well, I'll go watch some TV or do something else on the PC. I will NOT go begging CS for a free chip.

 

[mrmark21]

TBH I've asked some casinos for some extra help from time to time but only when I've been doing really really badly. I tend to hint rather than directly ask. How do you ask for a freebie? lol! I wouldn't ask at a B&M casino so I don't online... Awkward!

IMO the good thing about not asking is the always welcome nice surprise when you log into you're account and find a free chip. I appreciate that more.

I only take 100% match bonuses on lower deposits. Gives me something more to play with and I'm left with money to make another deposit at a later date.

 

[nisosbar]

LOL, this is where people of the New World and Old differ.

On this side of the pond, we ask for a chip; if they say no, that's your answer, thank them for considering it, and move on. If they say yes, great, more chance to win some money, what's not to like, thank them and try your luck.

In the Old, 'oh, that's tacky', 'oh, I just couldn't!', 'I have more class than that!', 'oh, just no!' And the casinos probably love you for your sense of propriety.

 

[cappync]

Another thing that really bothers me is how they basically talked all their players into getting an OK Pay account and then stopped accepting it.


You said it perfectly.

I spent (literally) a few weeks getting an OK Pay account set up only to find out they were no longer using it. It really made me angry. The fact that CWC does not use WU either also sucks. If i win a RJ, i have to cash a $4000 check written from a Canadian Bank? Thats crazy.

 

[cappync]

Another thing that really bothers me is how they basically talked all their players into getting an OK Pay account and then stopped accepting it.

You said it perfectly.

I spent (literally) a few weeks getting an OK Pay account set up only to find out they were no longer using it. It really made me angry. The fact that CWC does not use WU either also sucks. If i win a RJ, i have to cash a $4000 check written from a Canadian Bank? Thats crazy.