Nifty29
Dormant account
- Joined
- Jun 20, 2001
They simply have a higher volume of complaints than some other outfits out there. There's a lot of casinos available, and I tend to stick with those that don't have a history of player-casino issues.
For example, there's been only one complaint so far regarding Ladbrokes new casino and yet, I'm already a bit anxious. If I see plenty of complains then I'm no longer anxious - I just prefer to avoid such casino by default. You never know when you might hit that x1000 bet and I wouldn't want this to happen in one of FL casinos .
This was just a general remark, we don't know what happened in this case in particular. Although requesting more and more stuff from a player, rather that ask for everything in one batch will always create a bad impression. Casinos should ask for everything in one go : ID + photo of ID+face + notary + copy of CC + utility + whatever else, or if they have some other 'identifiers' they should just close the account right off the bat, rather than let alleged fraudster play while asking for stuff that won't make much difference anyway. That's how professional casinos should operate.
I find it a bit amusing that photo of a player holding his passport was supposed to be the ultimate solution to multiaccounting and now we see it doesn't really make any difference. Why don't they ask the player make a video of him walking down his street holding his passport, then walk into his house and show his account balance on his own computer. Cheaper than notary and much more solid in terms of proof
If you remove that issue that happened nearly 7 years ago....which WAS the result of a fraud ring IIRC which caused the net to be cast too wide (which is why SOME players were reimbursed)...the FL group actually has a LOW number of complaints. I don't recall many cases here at CM for years, and I've certainly not seen any GENUINE players lose their winnings. I'm sure Max can clarify that.
People should take much of what happens at "other sites" with a grain of salt. Many of these "other sites" either actively encourage fraudsters, or take the player's version of events as gospel etc. Given that FL are accredited here, this site and it's PAB service would be the first and best port of call for players experiencing issues....and yet there are very few here.
In my experience over nearly 20 years, I can safely say that if you have an issue with FL, and you're a genuine honest player, you have NOTHING to worry about.
The fact that you had to use, and misrepresent, something that happened more than 6 years ago as your basis for shitcanning FL makes me wonder if you have some kind of personal agenda.
You'll also notice the (unattributed) quote you provided says "LIKELY due to eCogra etc"....in other words, it's supposition and assumption, which is unfair to FL as it suggests they were "forced" to pay players when it may well have not been the case.