Casino Complaint HofmannEs VS Fortune Room Casino

1.Between the date of my deposit and my first withdrawal I was playing at the casino.
2.I don't get strange the fact I requested my first withdrawal after 3 months and a half, I hope I didn't broke any T&C with that
3.Fortune Room casino has a slowly verification process and requested many documents in stages, isn't that strange?
4.I won't request a PAB, I would like to keep this public, but if Casinomeister would like to review documents, emails or something else I am willing to give them. I have nothing to hide and I am ready to confront Fortune Room rep here in front of you all.

So you want Bryan to have access to your documents but not the casino's?

File a PAB and let Bryan or Max have access to ALL the information and if you're not a fraud you'll get your money.

Keep bitching about it here and it will quickly get old and you'll get nothing.

There's absolutely nothing anyone can say in this thread that will get you paid.
 
when you sent the message?
i have contacted the rep a few times (not because of complaints fortunaly) and usually i was answered in 24 hours or less

also i have sent them my docs this year and in the same day i´ve got thee answer it was aproved

if you have 100% sure that you are correct, without broke any terms, without have multiple accounts etc, PAB the case.
in case if you win, everyone will know
in case if you loose, everyone will know also

i think you should do that.
but read all the pab rules 1st


The message was sent on 20th September 2013, 03:25 PM, still no answer.
 
So you want Bryan to have access to your documents but not the casino's?

File a PAB and let Bryan or Max have access to ALL the information and if you're not a fraud you'll get your money.

Keep bitching about it here and it will quickly get old and you'll get nothing.

There's absolutely nothing anyone can say in this thread that will get you paid.

Casino already have my documents, as I said some of you didn't read the full post.

As long as third party get in possesion of my documents, personal information, gamehistory or something else, the case became non-confidential.Making a PAB it's non-confidential in my opinion, posting this public it's also non-confidential in my opinion.

I don't get why some of you are so mad about my action and don't question why the casino rep doesn't respond to my private message or casino closes account after a long period of playing citing a strange reason.
 
I think in this case it might be useful if someone who is German explains to him what the PAB service actually is. I'm suspecting English isn't the first language of the OP and might not totally understand what benefit the PAB service can have during a dispute with another casino.

Like other members pointed out, if you have no problem co-operating and showing evidence/docs/mails/screenshots etc. Then basically it serves the same purpose as a PAB.


Right, English isn't my native spoken language. I understand what is a PAB.
 
I assume this thread could be closed and I accepted this from the beginning.
If my case won't be solved this way I will consult the option to call them in court, They are registered in Malta which it is a state member of European Union since 2004 as Germany is.
 
I assume this thread could be closed and I accepted this from the beginning.
If my case won't be solved this way I will consult the option to call them in court, They are registered in Malta which it is a state member of European Union since 2004 as Germany is.

Not sure if you are being an ass now or what, you have been told to file a PAB a completely free service, people have advised you that you cannot fight it out with the rep here, now you are threatening to take to court :confused:

What the hell is your problem just file the PAB If I had that much money at stake and I knew I had done nothing wrong I would not hesitate to do it. As I said in an earlier thread I am always willing to give the benefit of the doubt but now I am sure there is something wrong with your story just by your total rejection of advice given
 
I assume this thread could be closed and I accepted this from the beginning.
If my case won't be solved this way I will consult the option to call them in court, They are registered in Malta which it is a state member of European Union since 2004 as Germany is.

Ok cool much much easier to take them to court than to PAB !!! Good luck with that ! :rolleyes:
 
I assume this thread could be closed and I accepted this from the beginning.
If my case won't be solved this way I will consult the option to call them in court, They are registered in Malta which it is a state member of European Union since 2004 as Germany is.


Can you wait for court answer 8 years ? You maybe win 16000 € back , but in same pay 16000€ in cost of trial. ( If you win , court allways have right to, but both involved pay own expences )

I think you should PAB first and if that goes poorly. Then go to court.
 
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How sensitive became the 'court' subject suddently :), does someone here benefits the Fortune Lounge affiliate programs and don't want their image beeing harmed or what? Just asking!

People belive more in PAB than court, I don't say PAB can't solve issues like this but I don't know who is behind, for me Casinomeister it's a casino forum I found on Google. They can not force Fortune Room to pay me or cancel their license incase they are found guilty, a court can do that.
 
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How sensitive became the 'court' subject suddently :), does someone here benefits the Fortune Lounge affiliate programs and don't want their image beeing harmed or what? Just asking!

People belive more in PAB than court, I don't say PAB can't solve issues like this but I don't know who is behind, for me Casinomeister it's a casino forum I found on Google. They can not force Fortune Room to pay me or cancel their license incase they are found guilty, a court can do that.

If you are thinking that you don't really want to make PAB ( PAB don't cost you anything ).

Any one here don't care if you go to court, it is your decision. It may just cost you and a lot.
 
HofmannEs;580945[B said:
]How sensitive became the 'court' subject suddently :), does someone here benefits the Fortune Lounge affiliate programs and don't want their image beeing harmed or what? Just asking![/B]

People belive more in PAB than court, I don't say PAB can't solve issues like this but I don't know who is behind, for me Casinomeister it's a casino forum I found on Google. They can not force Fortune Room to pay me or cancel their license incase they are found guilty, a court can do that.

Now I am convinced you are an ass

If you lose all your money then it serves you right
 
How sensitive became the 'court' subject suddently :), does someone here benefits the Fortune Lounge affiliate programs and don't want their image beeing harmed or what? Just asking!

People belive more in PAB than court, I don't say PAB can't solve issues like this but I don't know who is behind, for me Casinomeister it's a casino forum I found on Google. They can not force Fortune Room to pay me or cancel their license incase they are found guilty, a court can do that.

You're entering a slippery slope my friend. Sarcasm, allusions of forum honesty and credibility of people who run it will get you barred before you blink, rightly so.

to PAB, or not to PAB, that is the question, yes?

Well, PAB:

1. You enter into an email exchange with MAX and provide all docs and emails (just like you would as you suggest, openly in a forum)
1a. You list your valid questions, why were my docs accepted, why was I left to play, why did they ask 6 times, why did they claim i was an AP... etc. And MAx will add a few of his own you may not have thought of, due to his vast experience.

2. Casino replies and they show their evidence and answers the questions, just like they wouldn't be able to in a forum.

** Let me preempt the "why not?" for you: because we don't feel like teaching fraudulent players how they are caught, so EVERY mediation service is known to agree that no public discolure of evidence will follow. That includes maxes PAB service, gamblinggrumbles, the POGG and pick any other site. **

3. Max is either shown the evidence that exposes you to be fraudulent; and by this i mean you opened multiple accounts, you used fake ID's, etc. (not AP - if you're an AP you'll get paid, it's casinos fault for not catching you on time; best they can do is bar you in future)

OR the casino starts stuttering and shifting about because they did in fact freeze your winnings because you took advantage of their bonus.

End result: the case comes to a close (let's assume in your favour) and we are informed of the outcome. Hopefully, you are paid. Alternatively, casino doesn't pay you but they go off the accredited list and get severe PR damage, far greater than your payout would cost them.

Needless to say, Casinomesiter standing behind your case and veto-ing casino credibility has far more reaching influence than your alone.

************************

Second option - you DONT PAB.

1. You state your case (already done)
2. Casino states they cant reply because they have sensitive information that you are a fraudster and they cant disclose it.
3. You ask "but why? Tell the people, i have nothing to hide."
4. They say, "you do have what to hide and you know what it is. We have no interest in teaching you how to avoid getting caught next time"

You start angrily trashing their name, Max and Bryan - kill your account. You bitterly walk off into the sundown.

Effectively you have tied Max's hands, you put yourself ion a position where even a rogue casino can easily defend themselves and say you are lying and you achieved nothing but label yourself as yet another fraudster like many we have seen before.

**Above is the reason why this entire audience cant understand why you wont PAB.

Don't read above as *one of outcome possibilities* - if you don't PAB, above will happen, exactly as written, without a shred of doubt.

I can tell you first hand: no casino, ever, will expose their anti-fraud measures and processes publicly, leaving them on the internet free-to-read for generations to come. It's just not going to happen. As such, all they have to do is label you a fraudster and you are done. Without a PAB, they don't need to prove it (publicly as you demand) and you refused to enter mediation on your own accord, so trust is not on your side.

Your only option here is to PAB after a post like the one you opened this thread with, otherwise, i suspect we'll be seeing your name in red by this time tomorrow.

Good luck

Igor
 
Now I am convinced you are an ass

If you lose all your money then it serves you right

I have no intention beeing an ass or offend someone, I simply can't post my experience in someones perspective.
This discution goes away from the case. I will avoid responding to challenges in the future but I will update the thread when I'll have fresh news about the case.
 
and yes, casino can´t pos any sensitive information in public

in all the casinos sites says, "your information keeps private"
so if the casino go against that, the casino is going agains their own rules of guarantee to the player max security

or you want the casino to broke that rule and try take advantage of that? :rolleyes:

if you are waiting that, you can forget

if your reason is to blame the casino, the casino is not being affected, you are being affected more negativly than the casino, because you are not helping to the things get solved to one side, or to another side.

PAB is FREE, and, in my opinion is totally confidential, you will not get any spams, you will not send any personal docs to nobody of CM, only to casino if needed, (it looks that if you have already sent it will not be necessary to send again)

you asked for help? people here are trying to help you, but you also need to colaborate., if you dont want be helped and you want to solve the things in your ways? go ahead and dont ask for help, its your decision.
 
I have no intention beeing an ass or offend someone, I simply can't post my experience in someones perspective.
This discution goes away from the case. I will avoid responding to challenges in the future but I will update the thread when I'll have fresh news about the case.

people are trying to help you not challenge you )

PAB it we as members would like to see the outcome

you have nothing to lose by a PAB anyway
 
Some people think by posting in a forum that the casino will get all upset and make nice. Ain't the way it works here.


My mousey whiskers are tingling.... I may be wrong, but.... maybe Bryan would do well to check the OPs IP against former members....
 
Some people think by posting in a forum that the casino will get all upset and make nice. Ain't the way it works here.


My mousey whiskers are tingling.... I may be wrong, but.... maybe Bryan would do well to check the OPs IP against former members....


it looks like the op dont wnat the help, looks like want to blame the casino, but who´s getting blammed is the op with such attitudes.
 
I have no intention beeing an ass or offend someone, I simply can't post my experience in someones perspective.
This discution goes away from the case. I will avoid responding to challenges in the future but I will update the thread when I'll have fresh news about the case.

I cannot speak for others but I have no interest whatsoever on the outcome of your case. If I had your misfortune(taken from title of thread) I would happily PAB and given Max's stellar history of getting issues resolved I would be laughing all the way to the bank.
 
Like Chu I have no interest whatsoever in the outcome of your case, except for the fact that I hate to see players get played by casinos (and I love to see cheating players get fried as well).

I can only, like everyone else, tell you that Max has excellent results in getting cases like yours resolved, so if you're as genuine as you say you are, you should seriously PAB, if you want to have the slightest chance of ever seeing any of your money. It IS by far your best shot.

To keep posting here, not willing to try and work something out, will not help you. All it does is make YOU look suspicious, so right now, you're actually helping the casino.
 
How sensitive became the 'court' subject suddently :), does someone here benefits the Fortune Lounge affiliate programs and don't want their image beeing harmed or what? Just asking!

People belive more in PAB than court, I don't say PAB can't solve issues like this but I don't know who is behind, for me Casinomeister it's a casino forum I found on Google. They can not force Fortune Room to pay me or cancel their license incase they are found guilty, a court can do that.

You just closed your own thread good job.
 
You just closed your own thread good job.

Thank you for the opinion to this case, Casinomeister will decide that and I am sure will take the appropiate actions, even they are against me, I assume that.
Fortune Lounge Representative response or/and Casinomeister indications will be crucial for me submitting a PAB.
In this case any comments are useless.
 
Hallo,
nur zur deiner Information. Ein PAB ist kostenlos und wenn du nichts zu verbergen hast, die beste Lösung für dein Problem. Leider ist deine Geschichte etwas unglaubwürdig, du nimmst keine Ratschläge an und willst öffentlich gegen ein Casino losgehen. Viel Glück dabei, aber du wirst hier keine Unterstützung finden bei deinem Vorhaben.

Hello,
just for your information. A PAB is free and if you have nothing to hide the best chance to solve your problem. Unfortunately your story is not reliable, you don`t take advices and you want to rip into a casino in public. I wish you good luck with this case but you will get no support from this forum in this project.
 
I remember the times when it was allowed to discuss the issues on the forum and making the PAB at the same time.
And the problems were solved much faster. These days even bad choice of words by the OP can increase the chances
of PAB being thrown to the garbage. From the moment the OP publishes his complaint he is shouted at: shut up, shut up, you better shut up!
Just read the archives and see how these same problems were solved at this forum at 2000-2010 years. Everything was much more player-friendly. I wonder what happened?
Suddenly everybody become fraudsters?
 
Thank you for the opinion to this case, Casinomeister will decide that and I am sure will take the appropiate actions, even they are against me, I assume that.
Fortune Lounge Representative response or/and Casinomeister indications will be crucial for me submitting a PAB.
In this case any comments are useless.

casino reputation will not suffer any changes with simple comments of who have the real reason
 

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