Help!! Historic complaint 32red

Ss8499

Newbie member
Joined
Nov 22, 2020
Location
Manchester
@Mark_32Red that doesn’t answer my question not that I expected you to. That policy should never been in place. It was irresponsible and predatory.


Whilst you are all for individual responsibility, which I actually agree with. I fully take responsibility for my part but in this situation the casino had a responsibility too. This policy was clearly in place to try and stop problem gamblers from self-excluding and If you think anything else you are deluded.

I look back and am angry at their conduct which I am allowed to be. I rarely complain about anything as llike I say I agree some of it is personal responsibility. But this was different I was begging they let me stop depositing. They had a responsibility too.

You are criticising me for being on a forum explaining MY complaint and addiction. It’s you that clearly has a weird issue ‘hanging’ around a forum to try and dismiss someone’s addiction and complaint.

QUOTE="Slottery, post: 1170012, member: 45362"]
If you would have been this serious with your problem, you would have been self-excluded years ago, with this same effort you have spent trying to get your deposits back, you would have bought one printer and print that paper but then of course even following up one email was too time consuming but now suddenly there's all the time in the world to contact different places to try to get money back.

If person have bad addcition, i do have loads of sympathy if person is trying to do something for it but obviously is not really bad if it wasn't worth to self-exclude from gambling, even through Gamstop.

Wonder why any badly addicted person never come to forums ask help to get self-excluded widely as possible but skipping that step and prefering to try freeroll afterwards instead. You would have got loads of help if you would have been interested to help yourself, many help organizations would have been helping you with self-exclusions etc....

Casino had fcked up system yes, but there is no perfect parts in this story so would be worth much more to work with your addiction instead of fighting with casino and hang in gambling forums to get whole thing to your head again. Hope you have at least by now register to Gamstop and done something more for your addiction than sob story claims for casinos.
[/QUOTE]
Let me simply share the BBC article covering the UKGC decision and penalty payment (not fine).

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Digest the article as you see fit.

Mark
Let me simply share the BBC article covering the UKGC decision and penalty payment (not fine).

You do not have permission to view link Log in or register now.


Digest the article as you see fit.

Mark
 

colinsunderland

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Location
uk
Ss8499 said:
that doesn’t answer my question not that I expected you to. That policy should never been in place. It was irresponsible and predatory.

As I've explained, Mark won't be able to answer that sort of question, I do think it's a little unfair you are being like that with him. And before you suggest it, I'm sure Mark will tell you, if I think he's wrong I will say, so I'm not on 'his side' or anything. In fact if you find the thread about 32Red changing the way they handle self exclusions you will see how critical I can be :)
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Of course everybody are allowed post their Christmas present lists here if they want, free world, free forum, nothing wrong with that. Don't be so surprised that these posts just start to be bit boring and everybody are not just hugging you and see how terrible world has been for you etc... If you play and lose, should try to live with that.

Getting your deposits not gonna help your addiction but everything else, then when you next time have weak moment, you would remember that you got nice freeroll once so why not again, i'm happy UKGC have taken pretty strict line in that as well, they rather make casinos pay penalties to charity than making endless queue of players willing to have their deposits back.

If you would have been this serious about your addiction some years ago, you wouldn't been able to play at any UKGC site for years now, pitty that these powers tempt to be found only at this point.
 

colinsunderland

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Of course everybody are allowed post their Christmas present lists here if they want, free world, free forum, nothing wrong with that. Don't be so surprised that these posts just start to be bit boring and everybody are not just hugging you and see how terrible world has been for you etc... If you play and lose, should try to live with that.

Getting your deposits not gonna help your addiction but everything else, then when you next time have weak moment, you would remember that you got nice freeroll once so why not again, i'm happy UKGC have taken pretty strict line in that as well, they rather make casinos pay penalties to charity than making endless queue of players willing to have their deposits back.

If you would have been this serious about your addiction some years ago, you wouldn't been able to play at any UKGC site for years now, pitty that these powers tempt to be found only at this point.

Do you have a link to that about charities? I know I read it somewhere before but can't find it now, I mustn't have bookmarked it :(
 

Ss8499

Newbie member
Joined
Nov 22, 2020
Location
Manchester
I was new to gambling when I signed up to the 32red account and not that it’s any of your business but haven’t gambler since. This isn’t a Christmas present list but an issue with unfair conduct and lack of social responsibility from a casino.

You are seriously weird to have such an issue with it. I’d suggest you just stop responding to my posts as clearly you are getting yourself in a bit of a ‘tizz’ over it. Calm down hun it’s not your complaint to get angry about l.




QUOTE="Slottery, post: 1170024, member: 45362"]
Of course everybody are allowed post their Christmas present lists here if they want, free world, free forum, nothing wrong with that. Don't be so surprised that these posts just start to be bit boring and everybody are not just hugging you and see how terrible world has been for you etc... If you play and lose, should try to live with that.

Getting your deposits not gonna help your addiction but everything else, then when you next time have weak moment, you would remember that you got nice freeroll once so why not again, i'm happy UKGC have taken pretty strict line in that as well, they rather make casinos pay penalties to charity than making endless queue of players willing to have their deposits back.

If you would have been this serious about your addiction some years ago, you wouldn't been able to play at any UKGC site for years now, pitty that these powers tempt to be found only at this point.
[/QUOTE]
 

Slottery

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Location
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Do you have a link to that about charities? I know I read it somewhere before but can't find it now, I mustn't have bookmarked it :(

Sorry, not directly against charities but support problem gambling, like in that 32Red case what Mark posted

The £2m penalty includes £709,046 divestment of the financial gain, a £1.3m payment to be used on the National Responsible Gambling Strategy, intended to tackle problem gambling, and £15,000 towards the cost of the investigation.

They have quite a long time believing that refunding deposits mostly is not good thing at all if willing to help addicted person (of course some clear and obvious issues refund is natural legal route) when chance to repeat same thing and lose money is even bigger when manage to get deposits back once. These penalties to good doing organizations are more effective, when they have funding, they can help addicted people 24/7, even how to get self-excluded from casinos if player can't manage him/her self.
 

colinsunderland

Experienced Member
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Joined
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Location
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I was new to gambling when I signed up to the 32red account and not that it’s any of your business but haven’t gambler since. This isn’t a Christmas present list but an issue with unfair conduct and lack of social responsibility from a casino.

You are seriously weird to have such an issue with it. I’d suggest you just stop responding to my posts as clearly you are getting yourself in a bit of a ‘tizz’ over it. Calm down hun it’s not your complaint to get angry about l.

32RED downgrades TAB/SE

Thats the original thread that was posted around the time you were playing
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
I was new to gambling when I signed up to the 32red account and not that it’s any of your business but haven’t gambler since. This isn’t a Christmas present list but an issue with unfair conduct and lack of social responsibility from a casino.

You are seriously weird to have such an issue with it. I’d suggest you just stop responding to my posts as clearly you are getting yourself in a bit of a ‘tizz’ over it. Calm down hun it’s not your complaint to get angry about l.




QUOTE="Slottery, post: 1170024, member: 45362"]
Of course everybody are allowed post their Christmas present lists here if they want, free world, free forum, nothing wrong with that. Don't be so surprised that these posts just start to be bit boring and everybody are not just hugging you and see how terrible world has been for you etc... If you play and lose, should try to live with that.

Getting your deposits not gonna help your addiction but everything else, then when you next time have weak moment, you would remember that you got nice freeroll once so why not again, i'm happy UKGC have taken pretty strict line in that as well, they rather make casinos pay penalties to charity than making endless queue of players willing to have their deposits back.

If you would have been this serious about your addiction some years ago, you wouldn't been able to play at any UKGC site for years now, pitty that these powers tempt to be found only at this point.
[/QUOTE]

If you don't want your posts replied, don't post public forums, that's good start. Yes, i don't have sympathy for grown up people who can't take reponsibility of their actions and instead of trying to get help, trying to get money back.

If you would spend all this time working on your very bad problem, you would help yourself much more. About your story, if you wouldn't be gamble addict, i could do £500 bet that you not gonna win it in court or any other instance to get refunded.
 

Ss8499

Newbie member
Joined
Nov 22, 2020
Location
Manchester
Your welcome to reply hun just don’t like that ur obviously stresses you out so much.

Maybe nobody should ever complain about casinos and maybe the casinos shouldn’t adhere to LCCP guidelines ever and should like 32red try and take advantage. That would be a really great thing for everyone lol.

I note you agree with casinos receiving penalties. All these instances began with somebody complaining about the casino. I have every right to air my grievance and you can think what you like about my complaint but I know my situation and what 32red were like at that time.






If you don't want your posts replied, don't post public forums, that's good start. Yes, i don't have sympathy for grown up people who can't take reponsibility of their actions and instead of trying to get help, trying to get money back.

If you would spend all this time working on your very bad problem, you would help yourself much more. About your story, if you wouldn't be gamble addict, i could do £500 bet that you not gonna win it in court or any other instance to get refunded.
[/QUOTE]
Sorry, not directly against charities but support problem gambling, like in that 32Red case what Mark posted



They have quite a long time believing that refunding deposits mostly is not good thing at all if willing to help addicted person (of course some clear and obvious issues refund is natural legal route) when chance to repeat same thing and lose money is even bigger when manage to get deposits back once. These penalties to good doing organizations are more effective, when they have funding, they can help addicted people 24/7, even how to get self-excluded from casinos if player can't manage him/her self.
The biggest thing casinos can do is not breach guidelines ab

Sorry, not directly against charities but support problem gambling, like in that 32Red case what Mark posted



They have quite a long time believing that refunding deposits mostly is not good thing at all if willing to help addicted person (of course some clear and obvious issues refund is natural legal route) when chance to repeat same thing and lose money is even bigger when manage to get deposits back once. These penalties to good doing organizations are more effective, when they have funding, they can help addicted people 24/7, even how to get self-excluded from casinos if player can't manage him/her self.
 

Jono777

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Location
Wolverhampton
I am really tempted to posy my exact thoughts and feelings on this one, however will resist (plus I'm knackered and really CBA) and limit my input to the fact that the time frame is my main concern, amongst many others!
 

Slottery

Senior Member
PABnoaccred
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Location
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Sure you have every right, like posted earlier, you have right to list all your Christmas presents here and other readers can comment. Best thing this casino can anymore do for you is not to refund you and that's result you gonna receive, doesn't matter where you complain. There are hundreds of claims every week (surprisingly from UK) about deposit refunds, it's very small number which actually end in that and there's some bit worse failure than you have pointed out this casino have done.

Ther'es reason why ADR:s don't handle SE refunds and UKGC tell you that they don't handle individual cases, that would just be endless amount of claims.
 

Ss8499

Newbie member
Joined
Nov 22, 2020
Location
Manchester
Why are you so obsessed over my Christmas list. Would you like to buy me a present ? Go on then here you go :-

Dear Santa
I would appreciate if Slottery would cease replying to my posts. I requested help not insults I do not feel he has any Christmas spirit.





Sure you have every right, like posted earlier, you have right to list all your Christmas presents here and other readers can comment. Best thing this casino can anymore do for you is not to refund you and that's result you gonna receive, doesn't matter where you complain. There are hundreds of claims every week (surprisingly from UK) about deposit refunds, it's very small number which actually end in that and there's some bit worse failure than you have pointed out this casino have done.

Ther'es reason why ADR:s don't handle SE refunds and UKGC tell you that they don't handle individual cases, that would just be endless amount of claims.
Probably best you don’t. I’ve been attacked enough I asked for help not criticism and insults. Y


I am really tempted to posy my exact thoughts and feelings on this one, however will resist (plus I'm knackered and really CBA) and limit my input to the fact that the time frame is my main concern, amongst many others!
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Why are you so obsessed over my Christmas list. Would you like to buy me a present ? Go on then here you go :-

Dear Santa
I would appreciate if Slottery would cease replying to my posts. I requested help not insults I do not feel he has any Christmas spirit.






Probably best you don’t. I’ve been attacked enough I asked for help not criticism and insults. Y

Paranoid lol ? :p

Was not planning an attack, anyway having had slightly longer to think about it, I have made the decision to simply see how this situation pans out and possibly place my current feelings once resolved.

Best of luck!
 

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
@Ss8499

If you would get refund , where are you going to use it ?

Becouse gambling it to another casino would not take your stress away.. If would be opposite.

Just asking..
 

Slottery

Senior Member
PABnoaccred
MM
Joined
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Location
Malta
Why are you so obsessed over my Christmas list. Would you like to buy me a present ? Go on then here you go :-

Dear Santa
I would appreciate if Slottery would cease replying to my posts. I requested help not insults I do not feel he has any Christmas spirit.






Probably best you don’t. I’ve been attacked enough I asked for help not criticism and insults. Y

If you looking help, you don't cry your deposits back but work on your addiction, here's Christmas present for you, any of these places help you much more with your addiction than banging your head to wall in some strange believe that you should get your deposits back....


You do not have permission to view link Log in or register now.


You do not have permission to view link Log in or register now.


You do not have permission to view link Log in or register now.


And very importantly this last one where you probably have signed already as you admit having addiction but as you have had difficulties to do things yourself, here is link to Gamstop as well, don't hesitate to ask if need assist to register there, last thing to want is that later realize that you couldn't register there yourself and again would need some deposits back so for sure from this forum many are happy to help you if their form is too complicated or anything else make it hard to complete:

You do not have permission to view link Log in or register now.


Any of these sites is much better place for you to stay rid of gambling than forum where most of threads are gambling related.
 

Ss8499

Newbie member
Joined
Nov 22, 2020
Location
Manchester
Maybe i would buy Slottery a present he has been so helpful to me.

It certainly wouldn’t be to gamble realised that error - But thank you for your concern.


@Ss8499

If you would get refund , where are you going to use it ?

Becouse gambling it to another casino would not take your stress away.. If would be opposite.

Just asking..
 

Ss8499

Newbie member
Joined
Nov 22, 2020
Location
Manchester
My post was not to deal with my gambling addiction or my Christmas list. Although you seem to have taken it upon yourself to deal with these for me.

Thank you for the links regarding responsible gaming. In 1 year I never received such information from 32red. You really are a Christmas wish come true.


If you looking help, you don't cry your deposits back but work on your addiction, here's Christmas present for you, any of these places help you much more with your addiction than banging your head to wall in some strange believe that you should get your deposits back....


You do not have permission to view link Log in or register now.


You do not have permission to view link Log in or register now.


You do not have permission to view link Log in or register now.


And very importantly this last one where you probably have signed already as you admit having addiction but as you have had difficulties to do things yourself, here is link to Gamstop as well, don't hesitate to ask if need assist to register there, last thing to want is that later realize that you couldn't register there yourself and again would need some deposits back so for sure from this forum many are happy to help you if their form is too complicated or anything else make it hard to complete:

You do not have permission to view link Log in or register now.


Any of these sites is much better place for you to stay rid of gambling than forum where most of threads are gambling related.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Maybe you should consider more to deal with your gambling addiction, now only thing what you might do is harm others when UKGC get these cry stories enough, they again then realize that hey, we need new regulations, let's make mandatory £100/month loss and £1000 deposit limit spiced up with £2 max bet rule because we still seem to have people we have to babysit even they should be legal age to vote.

These all the time increasing regulations are made for that really small amount of people who are not able to anyhow take care of themselves like self-exclude from casino within many years time or even ask help so let's be proactive and make more regulations to prevent this happening and let's ruin gambling from everybody because there always is one from million who can't cope with his/herself.
 

Ss8499

Newbie member
Joined
Nov 22, 2020
Location
Manchester
I note @Mark_32Red you seem to have liked a post in which Slottery claims my complaint and explanation of gambling issues as a ‘sob story’ Same professional conduct as I’ve always experienced from 32red. Would have thought by now you’d have been thoroughly trained on Responsible Gambling and would have some compassion for those who had to deal with gambling issues whilst navigating your terrible ways of SE at the same time. Clearly not.
 

Ss8499

Newbie member
Joined
Nov 22, 2020
Location
Manchester
I already explained I’ve dealt with gambling issues and now was the time for me to deal with a casino who encouraged it

Sorry I’m ruining your gambling life by making a complaint, but you ain’t gonna stop me doing it, if anything you are encouraging me more.

Maybe you should consider more to deal with your gambling addiction, now only thing what you might do is harm others when UKGC get these cry stories enough, they again then realize that hey, we need new regulations, let's make mandatory £100/month loss and £1000 deposit limit spiced up with £2 max bet rule because we still seem to have people we have to babysit even they should be legal age to vote.

These all the time increasing regulations are made for that really small amount of people who are not able to anyhow take care of themselves like self-exclude from casino within many years time or even ask help so let's be proactive and make more regulations to prevent this happening and let's ruin gambling from everybody because there always is one from million who can't cope with his/herself.
 
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