PNEFOREVER2
Dormant account
- Joined
- Jun 3, 2011
- Location
- Preston,lancs
Another session this morning full of errors and waiting for the spins/buffering to complete, shocking.
Guts terrible game play
- Thread starter Mouche12
- Start date
- Joined
- Apr 18, 2009
- Location
- Sweden
I suspect every casino on that platform have problems now. Thrills was just as terrible, with all providers. No disconnections on Rhino though so I got me a cashout.
Painful to play and I hope tjhey will let us know when they all are working again because I will definately stay away.
Painful to play and I hope tjhey will let us know when they all are working again because I will definately stay away.
- Joined
- May 13, 2014
- Location
- Wolverhampton
Nightmare, absolute Nightmare
Had 'apology' emails from all 3 casinos under the 'Thrills Group'. At least they acknowledge there is a problem I suppose!
Decided to play there Monday and it was almost as bad as Guts, turned it off in the end and went to bed early.
Can't take much more of this and eagerly awaiting my response from Yits after Sunday's shocker, which HAS TO BE THE WORST AND MUST FRUSTRATING, BLOOD BOILING SESSION in 14 YEARS!!!
Had 'apology' emails from all 3 casinos under the 'Thrills Group'. At least they acknowledge there is a problem I suppose!
Decided to play there Monday and it was almost as bad as Guts, turned it off in the end and went to bed early.
Can't take much more of this and eagerly awaiting my response from Yits after Sunday's shocker, which HAS TO BE THE WORST AND MUST FRUSTRATING, BLOOD BOILING SESSION in 14 YEARS!!!
- Joined
- Apr 18, 2009
- Location
- Sweden
Are you saying that he didn't replied to pm's when he was in Monday?
- Joined
- May 13, 2014
- Location
- Wolverhampton
Hi Sara
He replied to my 'thank you' from a previous/old/already dealt with PM.
I genuinely do not like to give the guy a hard time as he has always been more than fair with me since he took over at Guts and I know how busy he gets etc....
The latest PM I sent after Sunday's (into Monday too
) session which expresses my 'Worst gambling experience ever' lol remains unanswered as of yet 
He replied to my 'thank you' from a previous/old/already dealt with PM.
I genuinely do not like to give the guy a hard time as he has always been more than fair with me since he took over at Guts and I know how busy he gets etc....
The latest PM I sent after Sunday's (into Monday too
) session which expresses my 'Worst gambling experience ever' lol remains unanswered as of yet
- Joined
- Apr 18, 2009
- Location
- Sweden
Hi Sara
He replied to my 'thank you' from a previous/old/already dealt with PM.
I genuinely do not like to give the guy a hard time as he has always been more than fair with me since he took over at Guts and I know how busy he gets etc....
The latest PM I sent after Sunday's (into Monday too
I have unanswered emails so yes I know he's busy. I'm just tired of it now.
How does everyone else find the time?
Ben, how did you manage to deal with us for years? I just assume you read this thread
Please do something!Guts - Yits
Dormant account
- Joined
- Aug 13, 2015
- Location
- Malta
Hi all,
Firstly, I apologize to everyone for the lack of public updates in past days, but I have learned that if I have nothing particularly informative to say, then I best not say anything at all as it will just cause more frustration for you, and in turn myself. Before getting angry about this statement, please read it again, and understand just how true it is. Any insignificant update to thread by myself, results in an increase in comments and PMs by a factor of 10 - all of which I would not be able to provide a satisfactory answer for at the time. I could of course lie, but that's not really my style (I would probably be a lot more beloved on electronic forums such as these if I routinely engage in glib fantastical statements). So I prefer to keep shtumm.
The reason I do not constantly provide updates, and reply to all messages all the time is because I simply cannot provide tech support - I know I'm the rep, but whether you believe it or not, all I can do is try to channel info to the correct department. Ben may have got more done, but that is also because he is the founder of the whole company - when he says jump, everybody in the company asks how high. There is nothing wrong with that - on the contrary; it is how it should be as he is the guy who gave us all all jobs here, and made it an amazing place to work - but since you are all so very eager to hear that I can be honest about it. And here it is - Ben, and others in senior management, have helped me and captain Rizk confirm that this is a priority 1 issue (and justly so!) - so now, voila, it's internal priority #1. A plethora of discussions and tickets and internal investigations are taking place - this is intermittent for ALL brands running on the central platform (Rizk, Guts, Betspin and some 3rd party brands). I couldn't be more delighted about this, I have been gagging to give you this news, and been asking internally for nothing less.
In any case, there is no central conclusion drawn yet, but as far as I can tell the providers/platforms least affected are Netent, NYX, Evolution, Genii & Play N Go. Quickspin seems slightly more affected, and Greentube, Scientific Games and especially MG/Quickfire seem to be the most affected by slowdowns. Our new yggdrasil games lag a bit on desktop occasionally when testing, but that appears to be because of the withdrawal of flash support in browsers, and will no longer be a problem early next year as flash is phased out. In fact, mobile games seems to function better during this period, I urge all of you to try on mobile/tablet if you are experiencing problems on desktop - and letting us know on thread if it made a difference - this might be extremely helpful information for all of us.
In the meantime, all brands' heavy traffic due to all the Xmas promos and their additional site load, and the huge increase in players logging in to get their free goodies across the board is no doubt slowing things down (not too surprising). They are trying to allocate as much bandwidth into alleviating this somewhat with immediacy, but are looking at an underlying long term plan as well. The platform is growing, so we need to make sure there is more space. The guys in tech work like slaves to achieve this - long nights, weekends, call-ups at 3 AM to attend to issues....you name it. Before the promo launch, tech guys 100 times smarter than myself performed numerous requisite load-bearing tests on our production environment to see if we could handle it all. Those test passed the grade, so we went ahead and launched the promo.
The promo ends pretty soon, and we will likely see a global downturn in traffic across all platform brands - so that might help. Until then we are trying our best; if I had the right to publish here the internal chats, and project ticketing updates I really would, as I would love to be able to show it. But unfortunately I can only ask you to trust me on said developments' veracity, as it isn't possible to do that.
If it helps at all, my person can be your stress ball. Get a little bearded voodoo doll with greying hairs, a Guts hoodie and a saggy belly. Name him Yits and squeeze and pinch him every time you experience lag It might at least help soothe the nerves a little, and provide some modicum of satisfaction. But more than the above at this time (or at least anything substantial and sweeping) I cannot realistically do at this time. I can but work hard, and run late hours and come in on Sundays. I honestly don't appreciate you guys saying that I do not work hard and having moans because I don't answer queries promptly as you would like- I just had to call home from the office and wish the family goodnight over the phone once again, just to give you an idea of why I might have a hard time with that - and that there is a human on this end too. I ask you for a semblance of balance here, and a more balanced approach to me personally..
In the meantime, as tech do their work to the best of their abilities - I will strive to continue to bring out great promotions and games, and bonus our dear customers so very much more generously than any other casino that I know of, as I have been doing since I joined Guts. In that specific department, I do personally have the power to take responsibility for its continuity within my own means - and therein I will graciously take criticism with more understanding and humility. Because if something goes wrong in that realm or there is a disagreement of sorts - at least it is almost always in my power to do something about, without escalating it to someone else. And I will of course always forward to the relevant parties issues that arrive that are completely out of my control, yet I assure you whilst acting in the best faith possible - and let you know that it is done.
Im off the next two days but will be online at some point to check PMs, DoA tourney and game lag updates, and hopefully be able to provide more answers. So not really off. Sort of off. In meantime I send you all a big casinomeister bear hug, and wish you all the best, truly.
'Tis the season...
Firstly, I apologize to everyone for the lack of public updates in past days, but I have learned that if I have nothing particularly informative to say, then I best not say anything at all as it will just cause more frustration for you, and in turn myself. Before getting angry about this statement, please read it again, and understand just how true it is. Any insignificant update to thread by myself, results in an increase in comments and PMs by a factor of 10 - all of which I would not be able to provide a satisfactory answer for at the time. I could of course lie, but that's not really my style (I would probably be a lot more beloved on electronic forums such as these if I routinely engage in glib fantastical statements). So I prefer to keep shtumm.
The reason I do not constantly provide updates, and reply to all messages all the time is because I simply cannot provide tech support - I know I'm the rep, but whether you believe it or not, all I can do is try to channel info to the correct department. Ben may have got more done, but that is also because he is the founder of the whole company - when he says jump, everybody in the company asks how high. There is nothing wrong with that - on the contrary; it is how it should be as he is the guy who gave us all all jobs here, and made it an amazing place to work - but since you are all so very eager to hear that I can be honest about it. And here it is - Ben, and others in senior management, have helped me and captain Rizk confirm that this is a priority 1 issue (and justly so!) - so now, voila, it's internal priority #1. A plethora of discussions and tickets and internal investigations are taking place - this is intermittent for ALL brands running on the central platform (Rizk, Guts, Betspin and some 3rd party brands). I couldn't be more delighted about this, I have been gagging to give you this news, and been asking internally for nothing less.
In any case, there is no central conclusion drawn yet, but as far as I can tell the providers/platforms least affected are Netent, NYX, Evolution, Genii & Play N Go. Quickspin seems slightly more affected, and Greentube, Scientific Games and especially MG/Quickfire seem to be the most affected by slowdowns. Our new yggdrasil games lag a bit on desktop occasionally when testing, but that appears to be because of the withdrawal of flash support in browsers, and will no longer be a problem early next year as flash is phased out. In fact, mobile games seems to function better during this period, I urge all of you to try on mobile/tablet if you are experiencing problems on desktop - and letting us know on thread if it made a difference - this might be extremely helpful information for all of us.
In the meantime, all brands' heavy traffic due to all the Xmas promos and their additional site load, and the huge increase in players logging in to get their free goodies across the board is no doubt slowing things down (not too surprising). They are trying to allocate as much bandwidth into alleviating this somewhat with immediacy, but are looking at an underlying long term plan as well. The platform is growing, so we need to make sure there is more space. The guys in tech work like slaves to achieve this - long nights, weekends, call-ups at 3 AM to attend to issues....you name it. Before the promo launch, tech guys 100 times smarter than myself performed numerous requisite load-bearing tests on our production environment to see if we could handle it all. Those test passed the grade, so we went ahead and launched the promo.
The promo ends pretty soon, and we will likely see a global downturn in traffic across all platform brands - so that might help. Until then we are trying our best; if I had the right to publish here the internal chats, and project ticketing updates I really would, as I would love to be able to show it. But unfortunately I can only ask you to trust me on said developments' veracity, as it isn't possible to do that.
If it helps at all, my person can be your stress ball. Get a little bearded voodoo doll with greying hairs, a Guts hoodie and a saggy belly. Name him Yits and squeeze and pinch him every time you experience lag
It might at least help soothe the nerves a little, and provide some modicum of satisfaction. But more than the above at this time (or at least anything substantial and sweeping) I cannot realistically do at this time. I can but work hard, and run late hours and come in on Sundays. I honestly don't appreciate you guys saying that I do not work hard and having moans because I don't answer queries promptly as you would like- I just had to call home from the office and wish the family goodnight over the phone once again, just to give you an idea of why I might have a hard time with that - and that there is a human on this end too. I ask you for a semblance of balance here, and a more balanced approach to me personally..In the meantime, as tech do their work to the best of their abilities - I will strive to continue to bring out great promotions and games, and bonus our dear customers so very much more generously than any other casino that I know of, as I have been doing since I joined Guts. In that specific department, I do personally have the power to take responsibility for its continuity within my own means - and therein I will graciously take criticism with more understanding and humility. Because if something goes wrong in that realm or there is a disagreement of sorts - at least it is almost always in my power to do something about, without escalating it to someone else. And I will of course always forward to the relevant parties issues that arrive that are completely out of my control, yet I assure you whilst acting in the best faith possible - and let you know that it is done.
Im off the next two days but will be online at some point to check PMs, DoA tourney and game lag updates, and hopefully be able to provide more answers. So not really off. Sort of off. In meantime I send you all a big casinomeister bear hug, and wish you all the best, truly.
'Tis the season...
Hi all,
Firstly, I apologize to everyone for the lack of public updates in past days, but I have learned that if I have nothing particularly informative to say, then I best not say anything at all as it will just cause more frustration for you, and in turn myself. Before getting angry about this statement, please read it again, and understand just how true it is. Any insignificant update to thread by myself, results in an increase in comments and PMs by a factor of 10 - all of which I would not be able to provide a satisfactory answer for at the time. I could of course lie, but that's not really my style (I would probably be a lot more beloved on electronic forums such as these if I routinely engage in glib fantastical statements). So I prefer to keep shtumm.
The reason I do not constantly provide updates, and reply to all messages all the time is because I simply cannot provide tech support - I know I'm the rep, but whether you believe it or not, all I can do is try to channel info to the correct department. Ben may have got more done, but that is also because he is the founder of the whole company - when he says jump, everybody in the company asks how high. There is nothing wrong with that - on the contrary; it is how it should be as he is the guy who gave us all all jobs here, and made it an amazing place to work - but since you are all so very eager to hear that I can be honest about it. And here it is - Ben, and others in senior management, have helped me and captain Rizk confirm that this is a priority 1 issue (and justly so!) - so now, voila, it's internal priority #1. A plethora of discussions and tickets and internal investigations are taking place - this is intermittent for ALL brands running on the central platform (Rizk, Guts, Betspin and some 3rd party brands). I couldn't be more delighted about this, I have been gagging to give you this news, and been asking internally for nothing less.
In any case, there is no central conclusion drawn yet, but as far as I can tell the providers/platforms least affected are Netent, NYX, Evolution, Genii & Play N Go. Quickspin seems slightly more affected, and Greentube, Scientific Games and especially MG/Quickfire seem to be the most affected by slowdowns. Our new yggdrasil games lag a bit on desktop occasionally when testing, but that appears to be because of the withdrawal of flash support in browsers, and will no longer be a problem early next year as flash is phased out. In fact, mobile games seems to function better during this period, I urge all of you to try on mobile/tablet if you are experiencing problems on desktop - and letting us know on thread if it made a difference - this might be extremely helpful information for all of us.
In the meantime, all brands' heavy traffic due to all the Xmas promos and their additional site load, and the huge increase in players logging in to get their free goodies across the board is no doubt slowing things down (not too surprising). They are trying to allocate as much bandwidth into alleviating this somewhat with immediacy, but are looking at an underlying long term plan as well. The platform is growing, so we need to make sure there is more space. The guys in tech work like slaves to achieve this - long nights, weekends, call-ups at 3 AM to attend to issues....you name it. Before the promo launch, tech guys 100 times smarter than myself performed numerous requisite load-bearing tests on our production environment to see if we could handle it all. Those test passed the grade, so we went ahead and launched the promo.
The promo ends pretty soon, and we will likely see a global downturn in traffic across all platform brands - so that might help. Until then we are trying our best; if I had the right to publish here the internal chats, and project ticketing updates I really would, as I would love to be able to show it. But unfortunately I can only ask you to trust me on said developments' veracity, as it isn't possible to do that.
If it helps at all, my person can be your stress ball. Get a little bearded voodoo doll with greying hairs, a Guts hoodie and a saggy belly. Name him Yits and squeeze and pinch him every time you experience lag
In the meantime, as tech do their work to the best of their abilities - I will strive to continue to bring out great promotions and games, and bonus our dear customers so very much more generously than any other casino that I know of, as I have been doing since I joined Guts. In that specific department, I do personally have the power to take responsibility for its continuity within my own means - and therein I will graciously take criticism with more understanding and humility. Because if something goes wrong in that realm or there is a disagreement of sorts - at least it is almost always in my power to do something about, without escalating it to someone else. And I will of course always forward to the relevant parties issues that arrive that are completely out of my control, yet I assure you whilst acting in the best faith possible - and let you know that it is done.
Im off the next two days but will be online at some point to check PMs, DoA tourney and game lag updates, and hopefully be able to provide more answers. So not really off. Sort of off. In meantime I send you all a big casinomeister bear hug, and wish you all the best, truly.
'Tis the season...
................
....so it's not a cookies / cache thing?
- Joined
- Jan 22, 2013
- Location
- Malta
This is what shows on the front page of igamingcloud.com
Guts, along with the other clients on this platform should seek compensation or a refund because what they are offering you is misleading. Surely you have a SLA in place?
The latest casino running the igamingcloud is "Casino Calzone" - I wasted 3 hours there earlier with constant timeouts / dropped spins.
I have alerted Mike Broughton by e-mail, the Chief technology officer of igamingcloud to this thread so he is aware of the issues.
Guts, along with the other clients on this platform should seek compensation or a refund because what they are offering you is misleading. Surely you have a SLA in place?
The latest casino running the igamingcloud is "Casino Calzone" - I wasted 3 hours there earlier with constant timeouts / dropped spins.
I have alerted Mike Broughton by e-mail, the Chief technology officer of igamingcloud to this thread so he is aware of the issues.
- Joined
- Dec 28, 2011
- Location
- Right behind you
The most worrying thing is that you don't inform you customers. Yes they may read it here on CM, but whether or not they are on the forum they should be informed so they can choose if they want it or not. What we are paying for in the end is games that work properly.
On a personal level its nice to be forgiving and all that, but when it comes to business the only thing that will get companies to change their ways or to take action is money.
On a personal level its nice to be forgiving and all that, but when it comes to business the only thing that will get companies to change their ways or to take action is money.
- Joined
- Apr 18, 2009
- Location
- Sweden
If it helps at all, my person can be your stress ball. Get a little bearded voodoo doll with greying hairs, a Guts hoodie and a saggy belly. Name him Yits and squeeze and pinch him every time you experience lag
I have that little voodoo doll. Not when I play though but I stick a needle in it each time I read that someone don't get a reply to pm's. There are hardly any room left on it now after this year. I hope it doesn't hurt too much
Next year I'll leave you and Guts alone though. That's a promise
PNEFOREVER2
Dormant account
- Joined
- Jun 3, 2011
- Location
- Preston,lancs
Good god, this is ridiculous, was fine for an hour this morning then the error/slag slowly set in, tried playing TS2 - two errors inside 50 spins, one inside 10 spins.
No exaggeration I've had to reload the game no less than 20 times in the past hour alone.
Not sure why people are saying it's something to do with the progress bar when we all know this has been going on well before the Christmas promotion even started.
Speaking of which, how the hell are you supposed to fill your progress bar when all you get is this every 30 seconds? Horrendous.
No exaggeration I've had to reload the game no less than 20 times in the past hour alone.
Not sure why people are saying it's something to do with the progress bar when we all know this has been going on well before the Christmas promotion even started.
Speaking of which, how the hell are you supposed to fill your progress bar when all you get is this every 30 seconds? Horrendous.
Had similar at Rizk yesterday. The number of errors I had during a two hour session were greater than at my regular casino's playing over two years.
Didn't mind after all because I made a decent withdrawal out of it, but it certainly put me off playing there again until they sort the errors / lag out.
Didn't mind after all because I made a decent withdrawal out of it, but it certainly put me off playing there again until they sort the errors / lag out.
- Joined
- Dec 1, 2012
- Location
- liverpool
Having same problems as PNE no fun whatsoever
- Joined
- May 13, 2014
- Location
- Wolverhampton
After this post I will be dragging myself away from this PC and fast
I am not a violent person but I am going to break it soon, MAD does not even come close right now.
It is NOTHING to do with the progress bar as Its's exactly the same at Dunder another MT secure once great, now crap site.
Saved £25 as my budget is empty right now, this will be my only deposit over next few days.
Nice 100% landed in inbox, all pressie and food shopping done, mood was great and I thought "Sod it, a well deserved relaxing few spins" after completing my 'to do' Xmas list, "Don't really wanna play over Xmas eve/day anyway"
Thanks to these FUCKING DISCONNECTIONS / ERRORS, the mood is evil, the moment has gone and so have my balance!
I'd urge everyone to stop away from Dunder's 100%, not only is the slots disconnection as fast as every 8 spins but the site itself with no games even open is freezing and not responding.
Hell I even knew before I started I was in for vile torture as I had to go to support and get bonus added manually.
Fuck this lark, I ain't letting it spoil my Xmas. Will make do with a load of grub and a few winners videos instead
I am not a violent person but I am going to break it soon, MAD does not even come close right now.
It is NOTHING to do with the progress bar as Its's exactly the same at Dunder another MT secure once great, now crap site.
Saved £25 as my budget is empty right now, this will be my only deposit over next few days.
Nice 100% landed in inbox, all pressie and food shopping done, mood was great and I thought "Sod it, a well deserved relaxing few spins" after completing my 'to do' Xmas list, "Don't really wanna play over Xmas eve/day anyway"
Thanks to these FUCKING DISCONNECTIONS / ERRORS, the mood is evil, the moment has gone and so have my balance!
I'd urge everyone to stop away from Dunder's 100%, not only is the slots disconnection as fast as every 8 spins but the site itself with no games even open is freezing and not responding.
Hell I even knew before I started I was in for vile torture as I had to go to support and get bonus added manually.
Fuck this lark, I ain't letting it spoil my Xmas. Will make do with a load of grub and a few winners videos instead
- Joined
- Mar 21, 2012
- Location
- Northants
I had the same shit at rizk. Had to withdraw early. Only deposit small and took out abit more but thats not the point I was still charged £2.50. They should not be charging when this is going on. I think they have a cheek to charge in the first place but than its up to us where to chose to play at.
But with this constant errors its disgusting. I not normally moan but geting told a while back its only the select same few thats complain I thought that was wrong. May be we are the only ones that are speaking out but even than nothing was sorted. I been having some good play at rizk or maybe just been lucky on certain days without error but yesterday was terrible.
I know not much can be done at this time of year but it should not matter what time it is if your a 24hr operation than srt it.
How are you ment to even win when every few spins there is an error??
I am sure if every time it gave an error than reopen for a big win or get double pay than it would be sorted in a lighting strike. Yet when things work in favour for the casino than the player can suffer
Guts - Yits
Dormant account
- Joined
- Aug 13, 2015
- Location
- Malta
Hey guys,
Updates on the ongoing intermittent problems - couple of the guys on thread here have reported problems at this moment, one example being for DoA not working.
Internally, at this very moment in time, we have received nigh on zero reports to CS in the past 5-6 hours of any sincere lag problems. CS have been instructed to escalate if there is an influx, to try to test as best they can (timepermitting) and let all relevant internal parties know.
Our Network Operations Center (tech hub) is fully informed and actively monitoring and testing.
Please, if you have issues during the rest of the day:
1) If you really want to carry on platying at that moment, change device if possible and see if that makes any difference.
2) Please do not only post here - kindly gently inform support.
3) After doing the regular stuff (if you are willing to), i.e. clearing cache, closing otehr running apps, restarting etc...you see there is no joy, please do not get frustrated and refrain from playing for a bit.
I know this is far from ideal, but just to make you aware that we are taking this all very seriously, as previously stated.
Updates on the ongoing intermittent problems - couple of the guys on thread here have reported problems at this moment, one example being for DoA not working.
Internally, at this very moment in time, we have received nigh on zero reports to CS in the past 5-6 hours of any sincere lag problems. CS have been instructed to escalate if there is an influx, to try to test as best they can (timepermitting) and let all relevant internal parties know.
Our Network Operations Center (tech hub) is fully informed and actively monitoring and testing.
Please, if you have issues during the rest of the day:
1) If you really want to carry on platying at that moment, change device if possible and see if that makes any difference.
2) Please do not only post here - kindly gently inform support.
3) After doing the regular stuff (if you are willing to), i.e. clearing cache, closing otehr running apps, restarting etc...you see there is no joy, please do not get frustrated and refrain from playing for a bit.
I know this is far from ideal, but just to make you aware that we are taking this all very seriously, as previously stated.
- Joined
- May 13, 2014
- Location
- Wolverhampton
Never a truer word spoken
If I knew where they were I'd take a baseball bat to their servers right about now
- Joined
- Apr 18, 2009
- Location
- Sweden
Correct, we don't report it. We do all we can from our side. If that ain't working we leave.
I've been in twice today and it is horrible. Every provider. At the end I cashed out instead.
I don't have my normal computer but a much better one today so I thought it would be ok to play.
It's not just Guts. It's the same at Rizk, Dunder and Thrills too.
I write here but I won't go to support.
Guts - Yits
Dormant account
- Joined
- Aug 13, 2015
- Location
- Malta
I feel for you spintee - but the assumptions you make, although understandable, are inaccurate. Big wins only scare me significantly when they are done by syndicated organized accounts (another topic altogether) not when they are from real customers. The house margin is what we, and every other casino, operate on. Individual wins or losses within the normal performance are not something that drive us to act in the manner you state.
We lose money when are systems are slow - so in a sense, we are reacting in exactly the way you describe. Bad performance costs us money, reputation and free time out of work. So, essentially yes our business health is of course a driver! But not exactly in the way you describe it.
Hope the clear transparency of my statement makes sense, and that you understand that we do care - because of the customer satisfaction, which in turn brings a good time you guys and a stream of revenue to our business. Why would I lie about that?
Resolving performance issues is win-win: A win for you, and a win for us!
In the meantime, please do accept my sincerest apologies on behalf of the company.
Yits
We lose money when are systems are slow - so in a sense, we are reacting in exactly the way you describe. Bad performance costs us money, reputation and free time out of work. So, essentially yes our business health is of course a driver! But not exactly in the way you describe it.
Hope the clear transparency of my statement makes sense, and that you understand that we do care - because of the customer satisfaction, which in turn brings a good time you guys and a stream of revenue to our business. Why would I lie about that?
Resolving performance issues is win-win: A win for you, and a win for us!
In the meantime, please do accept my sincerest apologies on behalf of the company.
Yits
- Joined
- Jul 25, 2007
- Location
- Amsterdam
Just wanted to add that the "boost" button @Guts didn't work - have tried several times.
Headsup: V&J and VideoSlots have no errors and no lags, played there quite a bit the last few days.
Headsup: V&J and VideoSlots have no errors and no lags, played there quite a bit the last few days.
So in a nutshell:
"In three weeks of this problem persisting, nothing has been resolved, nor can we detect anything wrong on our end.
You're all useless and need to clear your cookies or something, failing that, try turning it on & off. Should you lot be stupid enough to still complain about 'laggy spins' then please inform the hapless CS in a really gentle manner, and they'll be more than happy not to help you.
In the meantime, Carry On Depositing with our superb fees and get on with it will ya.
Merry Christmas"
"In three weeks of this problem persisting, nothing has been resolved, nor can we detect anything wrong on our end.
You're all useless and need to clear your cookies or something, failing that, try turning it on & off. Should you lot be stupid enough to still complain about 'laggy spins' then please inform the hapless CS in a really gentle manner, and they'll be more than happy not to help you.
In the meantime, Carry On Depositing with our superb fees and get on with it will ya.
Merry Christmas"
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- Joined
- May 13, 2014
- Location
- Wolverhampton
@ Yits
With the utmost respect as I hope you appreciate I always endeavor to maintain ...
Players (more so from CM) will simply not go to support.
They are probably over tired (including myself) of being told the standard 'cut n paste' replies, cookies and stuff and lets be totally honest CS as lovely as they are can do nothing to solve the player issues at that time other than report it.
I myself went to support during Sunday's "Living Hell" and started the chat by explaining that I did not want the lovely agent to do anything other than report it to your good self.
I was then asked if I'd tried a different browser, cleared my cache........
I feel for you I do, hands tied, players moaning (again including me) and yet the solution lies with a 3rd party and you and the team suffer the back lash etc
Something has to give and soon, Imagine yourself in my shoes as just one example, a very small budget which you stick to, can only afford the odd deposit here and there yet you spend more time reloading and refreshing than actually spinning.
Frustrated would not even come close.
On a different note and to close on a positive I will also take this opportunity to wish you, your family and the team at Guts a very Merry Christmas and wonderful New Year!!
With the utmost respect as I hope you appreciate I always endeavor to maintain ...
Players (more so from CM) will simply not go to support.
They are probably over tired (including myself) of being told the standard 'cut n paste' replies, cookies and stuff and lets be totally honest CS as lovely as they are can do nothing to solve the player issues at that time other than report it.
I myself went to support during Sunday's "Living Hell" and started the chat by explaining that I did not want the lovely agent to do anything other than report it to your good self.
I was then asked if I'd tried a different browser, cleared my cache........
I feel for you I do, hands tied, players moaning (again including me) and yet the solution lies with a 3rd party and you and the team suffer the back lash etc
Something has to give and soon, Imagine yourself in my shoes as just one example, a very small budget which you stick to, can only afford the odd deposit here and there yet you spend more time reloading and refreshing than actually spinning.
Frustrated would not even come close.
On a different note and to close on a positive I will also take this opportunity to wish you, your family and the team at Guts a very Merry Christmas and wonderful New Year!!
- Joined
- Dec 18, 2014
- Location
- Balcony
just been reading the last few pages of this thread hoping there would have been some change or at least improvement. well, what a surprise that there isn't and it doesn't look like something is going to happen soon. 
since there is no even a trace of something changing or improving the only thing Yits, Guts, MT whatever name deserve is this...sorry, but apologizing 100 times and still nothing is done to improve player experience is just not cutting it Yits.
since there is no even a trace of something changing or improving the only thing Yits, Guts, MT whatever name deserve is this...sorry, but apologizing 100 times and still nothing is done to improve player experience is just not cutting it Yits.
Harry come on go easy. Yits is the hardest working rep in casino land possibly even the hardest working individual in the world.Unlike all you slouchers this guy works "sundays" and doesn't leave the office till "late" and you need to get things in perspective, bad gameplay at guts/risk pales into significance when you remember there are terrorist atrocities happening all round the world. Lose your money and shut your mouth cause in "yits land" you really don't have much to complain about.
Was about to ring my internet provider to complain about low speed but i'll leave it till after christmas , the operator on the other end might be a parent with a baby and i'd hate to ruin her evening , actually i'll ring instead and ask if their ok and is there anything i can do for them while playing soft violin music in the background
Yits is the hardest working rep in casino land possibly even the hardest working individual in the world.Unlike all you slouchers this guy works "sundays" and doesn't leave the office till "late" and you need to get things in perspective, bad gameplay at guts/risk pales into significance when you remember there are terrorist atrocities happening all round the world. Lose your money and shut your mouth cause in "yits land" you really don't have much to complain about. Was about to ring my internet provider to complain about low speed but i'll leave it till after christmas , the operator on the other end might be a parent with a baby and i'd hate to ruin her evening , actually i'll ring instead and ask if their ok and is there anything i can do for them while playing soft violin music in the background
- Joined
- Jan 22, 2013
- Location
- Malta
Rizk has been hell this evening, live chat said there were no problems *cough bullshit* and after firing an e-mail to them saying it was unacceptable they closed my account
Thankfully I can reopen my account in the future "if I would like too"
Apparently (according Guts management) only 5% of their global customer base are suffering these lagging issues.
Thankfully I can reopen my account in the future "if I would like too"
Apparently (according Guts management) only 5% of their global customer base are suffering these lagging issues.
- Joined
- Apr 18, 2009
- Location
- Sweden
Rizk has been hell this evening, live chat said there were no problems *cough bullshit* and after firing an e-mail to them saying it was unacceptable they closed my account
Thankfully I can reopen my account in the future "if I would like too"
Apparently (according Guts management) only 5% of their global customer base are suffering these lagging issues.
Not a chance! I would like to hear just one player saying that it's working fine. Just one player!
- Joined
- May 22, 2012
Rizk has been hell this evening, live chat said there were no problems *cough bullshit* and after firing an e-mail to them saying it was unacceptable they closed my account
Thankfully I can reopen my account in the future "if I would like too"
Apparently (according Guts management) only 5% of their global customer base are suffering these lagging issues.
This is why I'm highly dubious about the feeling here that Rizk should get an award this year. I don't play MT sites but I remember the grief I had when Rizk first opened and it seems it's even worse now. 1/20 players is a awful lot and getting your account shut for moaning is IMO plain bloody stupid - like me going in the pub, getting a cloudy pint and when pointing it out getting barred. It's like a regressive customer service ethos, a perversion of how things should be - like it or lump it.
- Joined
- May 13, 2014
- Location
- Wolverhampton
Not a chance! I would like to hear just one player saying that it's working fine. Just one player!
That would probably require an MT Trade secure employee moonlighting in his or her spare time.
As much as they're my faves - I'm staying well away until I know these things are 100% (not 99%) fixed.
Guess I won't get that Mini after all
- Joined
- Apr 18, 2009
- Location
- Sweden
That would probably require an MT Trade secure employee moonlighting in his or her spare time.
As much as they're my faves - I'm staying well away until I know these things are 100% (not 99%) fixed.
Guess I won't get that Mini after all
I was just in playing a little at Rizk. Both Netent and Yggdrasil was lagging. Went to support for once and they had no problems
They had earlier today but it was fixed....so if i JUST CLEARED MY COOKIES...
Rizk has been hell this evening, live chat said there were no problems *cough bullshit* and after firing an e-mail to them saying it was unacceptable they closed my account
Thankfully I can reopen my account in the future "if I would like too"
Apparently (according Guts management) only 5% of their global customer base are suffering these lagging issues.
Yes i had my account closed for having the audacity to ask them to qualify why they thought i was "a multi accounter" and "permanently self excluded" (still no answer 18months on). And don't go looking for their UK address or the details of their attorneys as you will be met with a wall of silence.
Only problem here will be they will probably come on and throw you all £5 of free spins and you'll be "liking" them and their posts again.
And before anybody blows about GUTS being a casino of the year previously, remember Yits involvement on this forum has been next to non existent this year (promising to put someone else in 8 months ago and didn't,i think that qualifies as a lie) instead "the captain" has been there all guns blazing but then again Rizk don't have any silverware in the trophy cabinet yet.Lets see in a year or two if he's still about as much as it may just be the modus operandi of this outfit to come here get what they need and piss off again.
Absolutely shambolic if they win awards this year never mind occupying top scoring places on here.My Paddy power vip rep just sent me an text an hour ago to wish me a happy christmas and inform me there was £1000 in my account, cash no wagering - thats how you do business and i don't believe i've EVER had a disconnection on that site in 5 years.
Captain Rizk
Dormant Account
- Joined
- Oct 2, 2015
- Location
- Malta
Rizk has been hell this evening, live chat said there were no problems *cough bullshit* and after firing an e-mail to them saying it was unacceptable they closed my account
Thankfully I can reopen my account in the future "if I would like too"
Apparently (according Guts management) only 5% of their global customer base are suffering these lagging issues.
Hi Nicola, this is very strange - I cant understand any reason for your account being closed for something like this. Can you PM me your e-mail address so that i can check out what has happened.
I am currently on holiday but our Head of Support alerted me to this as he is keen to find out hat has happened here too.
PNEFOREVER2
Dormant account
- Joined
- Jun 3, 2011
- Location
- Preston,lancs
1) I tried the mobile device (iphone) but it was exactly the same.
2) done this before - reported to your CS, and a female employee, can't recall her name, said she "highly doubted I was getting these errors" and implied I was making it all up.
Think we can agree from the posts on here I'm not making it up.
- Joined
- Dec 18, 2014
- Location
- Balcony
sorry to spoil the party but i played yesterday and the day before at Rizk - no lag, no issues - played DOA, TS2, BoD and the free spin games aloha and second strike.
So it is working fine for some, heavens only knows why......
So it is working fine for some, heavens only knows why......
- Joined
- May 22, 2013
- Location
- Cumbria
sorry to spoil the party but i played yesterday and the day before at Rizk - no lag, no issues - played DOA, TS2, BoD and the free spin games aloha and second strike.
So it is working fine for some, heavens only knows why......
It always seems to be worse at, what I would guess, is their peak time 19:00-0:00 GMT/CET (especially Friday to Sunday)
Assuming the vast majority of their players are Europeans, who play in the evening.
You're maybe playing outside of those hours, being in a different time zone
- Joined
- Dec 18, 2014
- Location
- Balcony
Played Rizk yesterday around 19:00 CET, Thursday around 21:00 CET.
I am still pretty convinced this is a geo-location issue with the service providers Guts&Co. are employing. They might not be able to have a steady or large enough bandwidth all the time, hence some countries run ok while others not.
- Joined
- Mar 21, 2012
- Location
- Northants
sorry to spoil the party but i played yesterday and the day before at Rizk - no lag, no issues - played DOA, TS2, BoD and the free spin games aloha and second strike.
So it is working fine for some, heavens only knows why......
I had a go at rizk yesterday, TS1 / BOK OF RA / KATANA / PYMARID And ran fine, A few days a go it ran terrible, But I will say a played a good bit about a week ago and ran just fine, Which like I said if there running on the exact same outfit as guts than surley its impossible due to guts is alwaays bad.
- Joined
- Dec 18, 2014
- Location
- Balcony
Played today again at Rizk as i had a few bucks from those endless Christmas Free Spins. Over 1 hour on DOA speed spinning, not a single lag or other issue. Then the balance was down to 0.01.
- Joined
- Apr 18, 2009
- Location
- Sweden
Played today again at Rizk as i had a few bucks from those endless Christmas Free Spins. Over 1 hour on DOA speed spinning, not a single lag or other issue. Then the balance was down to 0.01.
I asked for one who didn't have an issue and if you can play then it's geolocation. It must be since I'm on a super computer right now but still have problems on all MT casinos.
So three desktops, one laptop, two different cities. All kind of browsers, cleaning as I should and still having problems. Haven't tried today though. Can't decide which one will have the honour
Edit: Guts seems to run fine now. Just disconnects on Raging Rhino but no lag on Netent.
Last edited:
- Joined
- Dec 18, 2014
- Location
- Balcony
I asked for one who didn't have an issue and if you can play then it's geolocation. It must be since I'm on a super computer right now but still have problems on all MT casinos.
So three desktops, one laptop, two different cities. All kind of browsers, cleaning as I should and still having problems. Haven't tried today though. Can't decide which one will have the honour
Edit: Guts seems to run fine now. Just disconnects on Raging Rhino but no lag on Netent.
Well, i jumped in and tried Thrills just now.
Horrifically slow spinning on DOA, Quickspin is about the normal speed at VS, but no other lag or interruptions or disconnections.
What is really concerning though is that closing a game does not really close it, it is only a so called "soft closure", the game stays active in the background and if you had it on Autospin it will carry on playing. I only found out when i clicked on that Vault button they have on the left hand side as i wanted to stop DOA and have a look what that means. i had DOA on Autospin and it carried on playing.
Even when i clicked again under Games on DOA it would load it again but the old window would carry on spinning and there was no way whatsoever to return to that window. Only a refresh of the whole site stopped it.
So be careful when you close a game, don't have it on Autospin as it will munch your balance without you knowing especially when you play like me mostly with the sound off.
- Joined
- Mar 21, 2012
- Location
- Northants
I gave thrills a go this morning, Ttian of the sun ran good, IR ran good Rhino was thumping away, All was ok there.
- Joined
- May 17, 2012
- Location
- uk
Harry come on go easy.
Was about to ring my internet provider to complain about low speed but i'll leave it till after christmas , the operator on the other end might be a parent with a baby and i'd hate to ruin her evening , actually i'll ring instead and ask if their ok and is there anything i can do for them while playing soft violin music in the background
I dont think its fair to get personal like this,
Yes we know Yits has not been the most active rep, (he has been around more the last few weeks), but I think we all should remember we dont know what goes on in peoples lives.
Absolutely its completely wrong and unprofessional to get personal. That's exactly my point, go look at his posts its him that brings all his personal stuff into it.Why would i or should i or anyone else for that matter care what goes on in someone else's life.He is only dealing here in a professional capacity, if he would stick to doing his job stop telling us about ringing home blah blah blah that would be fine and that is the point of the post.
Think about it what if you go into mcdonalds and you waiting 20mins on your burger and then you get nuggets, do you expect them to tell you "i'm sorry i work long hours,i have a family, just eat your nuggets or if thats no good don't come in for a while".You wouldn't wear that , thats his supervisors job to take care of that internally and ANYBODY who would try to use terrorist atrocities to try and deflect from their own/their companys failings well thats just the lowest of the low in my book which is exactly where i put him/mt secure.
- Joined
- May 17, 2012
- Location
- uk
I dont mind listening to any reps tales of woe, it makes them more human to me and makes me realise they are not just robots sat around a computer waiting for complaints from us.
We are talking about a widespread issue here its not like Yits just decided to mess with our gameplay, I just think to finger point at him the way you did was out of line, I am furious with the gameplay myself but your posts really are a little to personal for my liking and thats all I was trying to say
- Joined
- Mar 21, 2012
- Location
- Northants
They was exact my thoughts but than went on to reply to other posts agreeing with the bad shit they said
Either a mix personalty disorder or he was messing about. I would like to think the later was the one?
You may not mind listening that's your prerogative i'm using mine to say i do and none of Yits peronal issues have anything to do with dealing with the matter at hand which is exactly why in my opinion he shouldn't of mentioned them.
If you think it's a bit too personal try having him insinuate publicly that your a "multi accounter " and leaving that out there hanging for 8 months without being able to back it up, you will find i take that issue very personally
- Joined
- May 17, 2012
- Location
- uk
TBH I dont know what went on there and you probably have a reason to be really mad, but you are commenting in this thread for your own agenda and thats not cool, if you have no gameplay problems at GUTS then why keep commenting in here about how bad the rep is?, its not the reps fault we are in the situation we are so its futile to keep banging on about him
I'm sorry do i have to have gameplay issues with guts to be able to comment?? If that's so why when i had a major issue a few years ago "32 red club rouge for life" were people that hadn't had their club rouge status removed but decided to weigh in,why were they not given a ticking off??? Are the only ones able to comment on threads now those that are directly involved?
I am commenting on an issue as i see it with two top rated casinos who are having major issues and my displeasure at seeing their rep on here try to deflect from those issues by bringing his personal life/problems into it.That is not an "agenda" it is simple fact.I find it unprofessional and actually quite sickening and i made that point that's all. Had he stuck to the issue at hand that didn't directly affect me actually i probably wouldn't have commented, he went "off script" and i'm pulling him on it, simple as that
- Joined
- May 17, 2012
- Location
- uk
That BS and you know it, you are just reveling in the fact that everyone has a downer on GUTS, and no we can comment on any thread we like but your posts are agenda laden.
Anyway its Xmas eve and I have presents to wrap, I might pop back in later for Eggnog!
No mimi what your saying is absolute BS and here's why - had he not gone "off script" and into his personal life i wouldn't have had anything to say so don't blame the messenger.
But yes you are right in one thing i do revel ever so slightly that everybody seems to have a downer on GUTS (i simply detest them) but no more so say than if all your family started ganging up on the relative you didn't like round the christmas dinner table. I know i didn't cause the lagging/disconnection issues so i have every right to revel in a bit of karma
