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GoWild Casino?

You know, one would think that Microgaming would actually take the time to monitor a new start-up casino like this to make sure everything goes smooth but NOT to my surprise Microgaming is no where to be found !! :rolleyes:
 
We're having a disagreement over the good old "bonus abuse" issue so I suspect they're spending some time re-thinking their Casinomeister strategy at the moment.

Bonus Abuse is the LEAST of their worries now. THREE different processors hired, and STILL they can't get the very basics right. Refunding back to Neteller should be by far the EASIEST way when Neteller has been my ONLY source of deposits.

I cannot understand how there management could have got it so very wrong when engaging the services of processors. To my knowledge, this had NEVER gone so badly "pear shaped" before for a casino using the "gold standard" Microgaming platform.

Aside from "bonus abuse", players ARE getting paid, but by seemingly obscure methods.

I am now waiting for their Finance to get back to me. The ONLY aspect of their service that generally exceeds expectations are the staff on live chat, so how about sacking the managers and letting THEM run the place:rolleyes:

I was slightly puzzled by the removal of the option to have my transcript emailed to me after the chat session. I ended thinking it might still appear as an option after clicking "close", but no - lost the lot.

So far, they see me as just an ordinary UK player, I have taken care NOT to mention "Casinomeister", as I don't want this test messed up by some management "crisis manager" in order to create an artificially inflated review.

Perhaps Floyd is looking for "our" accounts so that he can show that processor number three is working.

Efficiency of first cashout experience for me has now been downgraded from "average" to "disappointing". I will have to see what today brings.
 
UPDATE!

Just received an email from finance stating they CANT pay me via Neteller because I havent deposited with it yet (because I COULDNT).

Now they want to try a bank wire again (express) but the chances of that working out would be slim to none based on past experience.

I might have been better off waiting the 8 weeks for the cheque to clear...

Sean and Floyd seem to be working hard to get me paid properly, and no offence to them personally, but WHAT A BALLS-UP!

:mad:
 
UPDATE!

Just received an email from finance stating they CANT pay me via Neteller because I havent deposited with it yet (because I COULDNT).

Now they want to try a bank wire again (express) but the chances of that working out would be slim to none based on past experience.

I might have been better off waiting the 8 weeks for the cheque to clear...

Sean and Floyd seem to be working hard to get me paid properly, and no offence to them personally, but WHAT A BALLS-UP!

:mad:

So WTF AGAIN:mad:


I was given a DIFFERENT reason for them being unable to pay me by Neteller, I HAVE deposited with Neteller (I held off till they had it working).

Nifty, if what they have told you is TRUE, it follows logically that they can CERTAINLY pay ME through Neteller.

In YOUR case, this issue is normally solved by making a MINIMUM Neteller deposit, wagering it 1x (unless they drop that 60% bonus in your account), and requesting your withdrawal again. This will void this excuse in no time, and they will either pay you via Neteller, or refer you to the excuse they gave ME, "technical difficulties".

Currently, this might be true, since Neteller is "down for scheduled maintenance" at present, but should be up & running again soon.

EDIT:-

Oh Finally!!!!!!!!!!!!!!!!!

Hi ....,

I would like to inform you that we succeeded in solving our issues with our processor and we processed your withdrawal of 600 GBP via neteller today.You should see it in your neteller account at the most by tomorrow.
I would like to thank you for your patience and understanding and i hope to see you again in our casino.

Sean E.
GoWild Casino
finance department

I just hope this solution is PERMANENT.


Nifty, how about striking now, ask if they can pay you by Neteller if you just reverse the W/D, make a small deposit, play it 1x through, and withdraw the whole lot straight back.
 
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You can hold your faith in them VWM but they did send me an email yesterday (22 hours ago) stating that my withdrawal was approved and that the funds were sent to my preferred mode of payment which is ecocard. I have still yet to see a dime of it.

They promised to pay me like 5 times(livechat), then banned me because bonus abuse for no reason. So dont hold your breath for getting paid at all. They still havent told me reason behind this and Floyd hasnt answered...
 
In fact, has anyone ever been paid by these guys?

The 600 was indeed present in my Neteller account, it was not just an empty promise.

Sadly, this is all many others have received so far. Artico was told FIVE TIMES he was getting sent his payment, but since he got the "bonus abuse" email later, this was FIVE TIMES he was LIED TO, so hardly impressive.

You, like me, were told your payment had been sent, but UNLIKE me, it clearly was not - so is this another lie? (claiming it as "sent", whereas it is still "in the queue"). You MAY even be receiving the "Artico treatment", simply stalling while they decide whether bonus abuse has taken place.

Others have also received payment, but often NOT by the preferred method, and nor indeed by any LOGICAL method given the oft quoted (by casinos) FATF regulations.

Go Wild have all the Christmas promos run by the established casinos to compete with, and they may suffer a further drop in deposits since the LAST thing players want is a load of Christmas related promos being offered and a casino sitting on their bankroll for no good reason after a withdrawal.
If they try to beat this by again offering silly bonuses, this could only make things even worse for them.
 
I didnt take a bonus for this deposit and didnt actually 'win' anything from them so bonus abuse wouldnt be an issue. Contacted live chat yesterday and was told that they need a processing time of 48 hours from the moment they said my withdarawal was approved so the money should be in about the time I finish work tonight Well, they said it was 'sent' when they shouldnt have mentioned that. Anyway, there is no reason why it should take 48 hours.
 
UPDATE

I did offer to make a neteller deposit (not sure why but anyway....) to allow me to be paid via that method, but Sean at finance said no and that he is going to the local bank branch personally to send an express bank wire......which is good service and avoids the processor delays....BUT and its a BIG BUT....I have to wait for the processor to confirm the cheque they sent is cancelled which could take 'several days'. I reasoned that it would be several weeks before it was presented anyway even if I did deposit into my bank account so why the wait, but management will not re-issue a payment without the cheque being stopped.

*SIGH*

It is now 21 days and counting and no cash in my hand.

The saga continues.....

P.S. I must say that Sean has been most sincere and kind and even called me the other night which impressed me, so I dont want my posts to be seen to personally attack him or Floyd - I just want to be paid as I requested, thats all.
 
My update.

Nearing the end of the 48-hour period that they said I would get my money bam they are now citing technical difficulties (with ecocard) and they cant pay me. They want my bank details but having read Nifty's and VWM's posts I told them to fxxx off as I am pretty sure they will come back and say the details are wrong.

They told me several days ago that they had resolved the tech issues with ecocard. If they had really pursued it, like Cherry Red, the problem would definitely have been solved. I have told them to get back and discuss with ecocard as the problems are not too difficult to overcome. I know this would be another week or so of delay but if I had taken the Bank wire option this would mean months. These guys are really bastards.
 
Another update. Hope you guys dont mind.

I have just received an email from them saying that if I dont accept their option of a wire transfer then they can find no other means to pay me. The amount is only $87. I can live without that but I am not going to be screwed by them in this merry-go-round where they will certainly again say that my bank details are wrong. It is certainly not possible that I can deposit via ecocard and after such a long time, they cannot resolve anything and now simply say that either you provide us with your bank details and screw you or we wont pay you at all.
 
Another update. Hope you guys dont mind.

I have just received an email from them saying that if I dont accept their option of a wire transfer then they can find no other means to pay me. The amount is only $87. I can live without that but I am not going to be screwed by them in this merry-go-round where they will certainly again say that my bank details are wrong. It is certainly not possible that I can deposit via ecocard and after such a long time, they cannot resolve anything and now simply say that either you provide us with your bank details and screw you or we wont pay you at all.

"Hope you guys dont mind"

Are you kidding? This is going to help a lot of players make up their minds and avoid the same difficulties everyone else is going through!

Please keep the updates coming!;)
 
I feel compelled to chip in here and say that the PABs are starting to pile up on these guys. It's too early to call it one way or the other since the PABs have not concluded yet but ... caution may be in order.
 
They must've thought long and hard, before chosing the name for that casino...Seems like they make their winners "go wild" by not paying, so in a weird way there's some honesty to them.
I'm actually glad now, that they screwed up the whole neteller thing to begin with, so I couldn't take their great offer....
Hope you guys get your money.
 
I feel compelled to chip in here and say that the PABs are starting to pile up on these guys. It's too early to call it one way or the other since the PABs have not concluded yet but ... caution may be in order.

Max, I am curious if either you or Bryan have a contact over at MG ? and where is MG at when all of this nonsense is going on ? I mean MG did in fact license this bunch to use their software platform didn't they ?
 
Well it seems that they DO pay, but seem to be having a lot of issues with doing it in a timely manner.

Technically I actually was 'paid', but it was via a method which just isnt OK with me and one that I didnt request (ie check). After being told my bank wires werent going through due to 'incorrect bank details', I actually had to cut and paste the section from my banks website stating that the ONLY things required to send me funds via bankwire is BANK, BRANCH CODE, ACCOUNT NUMBER and SWIFT CODE....none of this other cr*p that the cashier form requires. Lets hope its good news when Sean goes to the local bank with those details which I provided.

Still cant fathom how it takes 5 days or more to cancel a cheque though...
 
UPDATE

I did offer to make a neteller deposit (not sure why but anyway....) to allow me to be paid via that method, but Sean at finance said no and that he is going to the local bank branch personally to send an express bank wire......which is good service and avoids the processor delays....BUT and its a BIG BUT....I have to wait for the processor to confirm the cheque they sent is cancelled which could take 'several days'. I reasoned that it would be several weeks before it was presented anyway even if I did deposit into my bank account so why the wait, but management will not re-issue a payment without the cheque being stopped.........

Well, this is complete bullshite - this is a pretty standard way to enable a player to switch to receiving payment through Neteller. The "you must deposit via Neteller before we can pay...." is a simple method of linking you to the specified Neteller account. Sean seems to be stalling, as agreeing to this would leave NO ROOM for further stalling payment, which could be more or less a few minutes after the link has been established through the deposit. Sean's chosen solution, while it seems he is pulling out all the stops to SPEED UP payment, is the complete opposite, and will serve to slow it down by the combination of a number of factors.

1) Stopping a cheque - days to weeks.
2) Trying a bank wire - opening the door to the "wrong details" excuse.
3) Renegotiating payment FROM SCRATCH when this fails.

My update.

Nearing the end of the 48-hour period that they said I would get my money bam they are now citing technical difficulties (with ecocard) and they cant pay me. They want my bank details but having read Nifty's and VWM's posts I told them to fxxx off as I am pretty sure they will come back and say the details are wrong.

They told me several days ago that they had resolved the tech issues with ecocard. If they had really pursued it, like Cherry Red, the problem would definitely have been solved. I have told them to get back and discuss with ecocard as the problems are not too difficult to overcome. I know this would be another week or so of delay but if I had taken the Bank wire option this would mean months. These guys are really bastards.

This is borderline ROGUE territory, there are no "real" dificulties with ecocard, otherwise there would be one almighty hue & cry in the industry. The "technical dificulties" are down to Go Wild specifically, yet they claim to have THREE different processors on the job (including the dud one they started with).
It looks VERY much like a repeat performance of HippoJo, who also had so many "technical dificulties" that seemed to affect no one else in the industry.

They have top notch software (Microgaming), and are based in the EU, and with this just have no business whatsoever being so very "accident prone".

I strongly suspect there is a different, and well hidden, set of issues that are being generalised as "recurrent technical difficulties", but that MAY point to an underlying, and possibly quite serious, fundamental issue with the group.

They seem to have come "out of nowhere", and started sending promotions to a few selected players, which got them some free exposure on the forums. This got them even more players, but also seemed to be the start of their problems.

Floyd may simply be keeping a low profile because of the disagreement with Max over "bonus abuse", but by refusing to act as rep for players, and ignoring all problems presented by PM, he is going to run the risk of killing this casino stone dead before the end of the year if the PABs keep piling up, and no-one is prepared to comment from Go Wild.

Many of these new problems are NOT "bonus abuse", they are about inability to pay through what should be bog-standard methods for online casinos.

I at least have my 600, and a 30 chip for my inconvenience (x29 WR of course). I had better play it sooner rather than later, just in case;)
 
Don't ask for the free $30 - it's not on the site, and will draw unwelcome attention to you as a potential "bonus abuser" if you ask about it saying "I saw this mentioned at.......".

They have changed their bonuses to make the 200% a slots only bonus. This is probably the best one to try, since it is much less common for slots players to be accused of bonus abuse. For the all games bonus, they seem to have a VERY wide and deliberately vague definition as to what constitutes "bonus abuse", and there is no point depositing if you have no chance of winning, and can only expect to have your deposit returned or lose it.

Check out the "general warning" Max has just posted about Microgaming in general, and if you have EVER been "bonus flagged" at ANY Microgaming casino consider yourself at risk of being blacklisted as "bonus abuser".

Thanks for the heads up! I don't think Im going to waste my time, after what I have been reading I am seriously concerned with playing on a site that has such HUGE issues with paying out their clients.
Life is too short to spend time fighting for what is rightfully yours!!
 
Thanks for the heads up! I don't think Im going to waste my time, after what I have been reading I am seriously concerned with playing on a site that has such HUGE issues with paying out their clients.
Life is too short to spend time fighting for what is rightfully yours!!

Besides, it's now a more standard 100% to 300 slots only bonus (STILL a bit on the high side compared with most other MG casinos, where the SUB is often limited to around 100 worth of bonus money).
 
Max, I am curious if either you or Bryan have a contact over at MG ? and where is MG at when all of this nonsense is going on ? I mean MG did in fact license this bunch to use their software platform didn't they ?
I usually don't contact them unless there is a extremely serious situation that may be getting out of hand. I respect the fact that they are the software provider, and they respect the fact that I'll give them a heads up when one of their operators seems to be screwing up in a major way.

I'll be going through the PABs with Max to see what's up. So far I don't like what I see (subjective terms and conditions) but on the other hand we have a fraudster as well (multiple accounts).
 
dont play at gowild casino as you will not be paid. i was thinking to play on this casino but 1 of my friend is just having a hard time to get his withdrawl , he never got the bonus but its over 2-3 weeks now and they are having tech difficulties with almost every method of payment. i see this casino in rogue in near future.
 
I usually don't contact them unless there is a extremely serious situation that may be getting out of hand. I respect the fact that they are the software provider, and they respect the fact that I'll give them a heads up when one of their operators seems to be screwing up in a major way.

I'll be going through the PABs with Max to see what's up. So far I don't like what I see (subjective terms and conditions) but on the other hand we have a fraudster as well (multiple accounts).

I am not sure whether this has deteriorated into an extremely serious situation but the damage to MG will be greater than it could have been if an MG casino (or group) like Grand Prive decaying after years in the industry. The fact that Gowild has screwed so many players without reason reflects badly on MG as they chose to allow this casino to use their software platform without scrutiny. Previously, all new MG casinos were trusted to at least pay their customers. Red Flush, even with some shortcomings, paid their players. The same can be said for Rich Reels.

While it could still be viewed as 'early day' but which I think not, maybe we should alert MG to this. Surely they wont allow a new licensee to develop these sort of problems. If this worsens and MG doesnt lift a finger, how are players expected to believe that MG will do all in its power to ensure that players will get paid even if a casino does go bust as they have in the past.
 
I am not sure whether this has deteriorated into an extremely serious situation but the damage to MG will be greater than it could have been if an MG casino (or group) like Grand Prive decaying after years in the industry. The fact that Gowild has screwed so many players without reason reflects badly on MG as they chose to allow this casino to use their software platform without scrutiny. Previously, all new MG casinos were trusted to at least pay their customers. Red Flush, even with some shortcomings, paid their players. The same can be said for Rich Reels.

While it could still be viewed as 'early day' but which I think not, maybe we should alert MG to this. Surely they wont allow a new licensee to develop these sort of problems. If this worsens and MG doesnt lift a finger, how are players expected to believe that MG will do all in its power to ensure that players will get paid even if a casino does go bust as they have in the past.

I think it's safe to say that if Microgaming doesn't lift a finger to help the affiliates/players affected by the Grand Prive' clusterphuck, that they have officially joined the ranks of (mostly) rogueish software providers such as Playtech and RTG.
 
While it could still be viewed as 'early day' but which I think not, maybe we should alert MG to this. Surely they wont allow a new licensee to develop these sort of problems. If this worsens and MG doesnt lift a finger, how are players expected to believe that MG will do all in its power to ensure that players will get paid even if a casino does go bust as they have in the past.
Actually, there is precedent for this, which should give people some reassurance. A few years ago there was another MG casino called "Good Fellows" that also had a very shaky launch. It was in fact so badly managed that MG had to close it down soon after it opened. Thereafter, MG funded all the outstanding payments to affected players.

So I think if the worst did happen, I'm pretty sure players would eventually get paid.
 
but on the other hand we have a fraudster as well (multiple accounts).

...and this is why we have to jump through the hoops that we do :mad: I hope this person is named and shamed!

Ive been informed a bankwire has been sent to me on Wednesday, and this time is went through OK. No funds received as yet but if there is nothing by Monday night then all hell is gonna break loose. Sean assured me is was sent directly from the casino and NOT via the processor, so there should not be any delays IMO.

Still more to come....
 
...and this is why we have to jump through the hoops that we do :mad: I hope this person is named and shamed!

Ive been informed a bankwire has been sent to me on Wednesday, and this time is went through OK. No funds received as yet but if there is nothing by Monday night then all hell is gonna break loose. Sean assured me is was sent directly from the casino and NOT via the processor, so there should not be any delays IMO.

Still more to come....

Nifty, if that was truly the case then it should have showed up in your bank account on Thursday or Friday (yesterday) at the very latest then, bank wires normally just have to process overnight and even if they run through an intermediary bank it will be two days tops !

I do hope that you receive it soon though.
 
Nifty, if that was truly the case then it should have showed up in your bank account on Thursday or Friday (yesterday) at the very latest then, bank wires normally just have to process overnight and even if they run through an intermediary bank it will be two days tops !

I do hope that you receive it soon though.

I see you've been hitting the pipe again, Rob...:D

But seriously, it all depends on your bank. It usually takes at least 3 business days for my bank to post a wire....I've never heard of wires hitting banks in 1 business day....:p
 
I see you've been hitting the pipe again, Rob...:D

But seriously, it all depends on your bank. It usually takes at least 3 business days for my bank to post a wire....I've never heard of wires hitting banks in 1 business day....:p


I've never received one from QT no later than two days tops and they are about half way around the world from where I'm located at...also in the past when I have wire transferred from one bank account to another seperate bank that are located here in the states it shows up the same day as in later that night...so it makes it kinda hard for me to believe that GoWild actually sent that on Wednesday if it does not show up in Nifty's bank account today !
 
Thing 1: the eyes of the world are on this one so Rob's eagle eye is, ha!, on the money so to speak.

Thing 1: it's true about the wire transfers being a tad variable in their delivery. I do believe it depends on a number of factors including country of departure, country of arrival (different banking practices in different jurisdictions as I understand it) and the banks involved.

(Also think it's got something to do with how long the banks in a given jurisdiction are allowed to hang onto the cash and play with it ... but maybe that's just my paranoid little invisible friend talking.)

I hate to say it but I've had transfers take four or five business days and that's confirmed since I saw snaps of the receipt moments after the transfer was initiated ... tick tock tick tock bing! Four days later the bundle of joy arrives.
 
I've never received one from QT no later than two days tops and they are about half way around the world from where I'm located at...also in the past when I have wire transferred from one bank account to another seperate bank that are located here in the states it shows up the same day as in later that night...so it makes it kinda hard for me to believe that GoWild actually sent that on Wednesday if it does not show up in Nifty's bank account today !

Keep in mind that today's Saturday and quite a few banks won't process wires on the weekend. :thumbsup:

not to mention that my bank sucks ;)
 
UPDATE!

Finally received my funds just now.

It took 25 days from cashout, which is a record for me....

Thanks to Sean for helping me out, lets hope they get things sorted as I wont be back until they do.

There are a lot of things I would like to say, but Im just happy to have what was owed to me and I will gather my thoughts and try a constructive posting in the next few days.

BTW - the only compensation I received was a $30 (29xWR) bonus from Floyd a few weeks back. Considering the problems Ive had, its not exactly adequate IMO.
 
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UPDATE!

Finally received my funds just now.

It took 25 days from cashout, which is a record for me....

Thanks to Sean for helping me out, lets hope they get things sorted as I wont be back until they do.

There are a lot of things I would like to say, but Im just happy to have what was owed to me and I will gather my thoughts and try a constructive posting in the next few days.

Thanks for the update!

BTW - the only compensation I received was a $30 (29xWR) bonus from Floyd a few weeks back. Considering the problems Ive had, its not exactly adequate IMO.

Which is terrible, considering the fact that they gave this same ND bonus to anyone and everyone that requested it during their ever-so-successful launch...:rolleyes:
 
UPDATE!

Finally received my funds just now.

It took 25 days from cashout, which is a record for me....

Thanks to Sean for helping me out, lets hope they get things sorted as I wont be back until they do.

There are a lot of things I would like to say, but Im just happy to have what was owed to me and I will gather my thoughts and try a constructive posting in the next few days.

BTW - the only compensation I received was a $30 (29xWR) bonus from Floyd a few weeks back. Considering the problems Ive had, its not exactly adequate IMO.


I was told by the finance people of Gowild not to believe anything said in the forums about payment so I dont believe you Nifty:D:D

25 days is a long time but at least they have dispelled some of the doubts as to them stalling payments. However, they are still truly incompetent as I understand that up to now no player has stated that this casino pays them in the method they wanted. They want to wire me my funds (with them paying for the wire fee) instead of solving the ecocard problem. Should I take it now that Nifty has succeeded in getting his money??:what:
 
I also received my withdrawal today after more than 3 weeks.

My report: I requested withdrawal of "large-ish" amount (mid 4-figures) on 15 November by check. Nothing happens. I enquire about the status of my withdrawal a couple of times, but don't get any response. Live chat is very friendly, but can only pass on my question to the financial department. Early last week I finally receive an email from finance requesting bank details for a wire transfer. I provide it, and on Friday I receive an email saying that the wire has been sent. They also apologize for the delay which is due to their processor having "technical problems." Money hit my account today. :)
 
I was told by the finance people of Gowild not to believe anything said in the forums about payment so I dont believe you Nifty:D:D

25 days is a long time but at least they have dispelled some of the doubts as to them stalling payments. However, they are still truly incompetent as I understand that up to now no player has stated that this casino pays them in the method they wanted. They want to wire me my funds (with them paying for the wire fee) instead of solving the ecocard problem. Should I take it now that Nifty has succeeded in getting his money??:what:

Make that ONE player, they WERE going to try a wire to me, but Finance answered my email about details by telling me they HAD managed to sort out the issue, and I was indeed paid by Neteller, as requested. I rate them average bordering on poor, although very high marks for the promptness of informing me that documents were required, unlike some who would sit on the csh-in for days and only tell you about documents when complaining about the delay.

So far though, ZERO "newsletters", so they are missing out on the once per year Christmas opportunity, although perhaps this is just as well considering the mess they are still having to clear up.

Valentine's day should be a good opportunity for them to run something, gives them 2 months to get themselves sorted, and they can then have Easter next.

One thing well worth addressing now is their laughable "loyalty" system. For example, Platinum = 0 points to stay there, and 0% bonus points. Tier benefits is simply "page not found".

For any high roller, this sends very much the WRONG signals.
 
Update.

Just got paid by them thru ecocard after been given the runaround by them for a shade over 2 weeks. Compares favorably to Nifty I guess. Nevertheless if you want to be paid by ecocard they will have no excuses as the technical difficulties must have been overcome by now.

As more people are now getting paid, it seems that there are less worries on their finance yet their incompetence is still intolerable.
 

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