GoWild Casino?

[vinylweatherman]

It would be interesting to know what these players did to qualify as "bonus abusers". Have they signed up multiple accounts? Did they violate your terms and conditions (other than the undefined "bonus abuse" clause). Or was it related to the games they played/and or their betting strategies (bet size)?

Multiple accounts is FRAUD. It is expressly prohibited in the T & C, and to get away with it, false details and/or documents have to be produced. This is a CRIMINAL offence, however, the CRIMINAL system says "innocent UNTIL proven guilty", so casinos have to be able to PROVE to CRIMINAL COURT standards that a fraud has been attempted. Given that casinos never go to the police, it is down to whether they have enough evidence that would be able to go before a court, and this is the point at which they should act by confiscating winnings. This gives the player the opportunity to then take the casino to a CIVIL court, and sue for damages. Casinos are, in effect, taking a "short cut" to justice (bit like the software in VP double-up). It is viable because MOST of those caught are ACTUALLY fraudsters, and will go and try elsewhere, HOWEVER, a small number of innocents remain, and the casinos seem to decide that it is OK to treat them ALL like "a piece of ****". When one of these "pieces" manages to PROVE their innocence, it becomes an embarrassment, when a considerable number manage to prove their innocence, the casino ends up in the rogue pit (even if only temporarily).

"bonus abuse" is far more dangerous for casinos, get this wrong, and the rogue pit beckons if informations reveal that "bonus abuse" was merely being used as an ass covering tactic due to an inept promo that created a cash hemorrhage.

 

[bash_2357]

Just to let others know that after an initial uncertain period - I got paid fully and without any fuss. They were genuinely having issues with their neteller processor and once those were resolved everything went smoothly.

Infact, i got two personal calls from the manager Sean following up my withdrawal requests and re-assuring me that he wasn't planning to do a runner.

Given their strong effort in CS, I would quite happily deposit and play again ( infact i have already done so) and would recommend then to others.

If you are having issues with payments then i am not sure what is going on. The only thing i can say is that you will in all probabilities get paid.
from me anyway.

 

[vinylweatherman]

Just to let others know that after an initial uncertain period - I got paid fully and without any fuss. They were genuinely having issues with their neteller processor and once those were resolved everything went smoothly.

Infact, i got two personal calls from the manager Sean following up my withdrawal requests and re-assuring me that he wasn't planning to do a runner.

Given their strong effort in CS, I would quite happily deposit and play again ( infact i have already done so) and would recommend then to others.

If you are having issues with payments then i am not sure what is going on. The only thing i can say is that you will in all probabilities get paid.
from me anyway.

Sadly not necessarily, some players have been fed the "technical problems" line and ended up receiving that "bonus abuser" email. You, however, should be OK BECAUSE you have passed the hurdle of first withdrawal, YOU should see the "good side" from now on, however, the uncertainy surrounding this "bonus abuse" issue COULD end up affecting players who use the regular bonuses. "bonus abuse" has never been just an issue with a first deposit - just ask all those Rival players.

 

[Nifty29]

Update:

It has now been a week and no wire transfer - I have never ever had to wait this long. I get mail from the US quicker than that. Remember, I actually cashed out on 13th November.

I have contacted Floyd and he is looking into it.

Stay tuned....

 

[offtherecord]

Keep in mind I have not had ANY communication from them regarding my withdrawal. I.e. I have not been told that I would or would not receive my withdrawal - they are simply not responding at all.

Unless I am mistaken this gives even more justification to calling them rogue as there is not even a justification on their part, but simply non-payment.

 

[same_old]

Update:

It has now been a week and no wire transfer - I have never ever had to wait this long. I get mail from the US quicker than that. Remember, I actually cashed out on 13th November.

I have contacted Floyd and he is looking into it.

Stay tuned....

That is kind of worrying isnt it Nifty, really hope this turns out the better for you.

 

[vinylweatherman]

Update:

It has now been a week and no wire transfer - I have never ever had to wait this long. I get mail from the US quicker than that. Remember, I actually cashed out on 13th November.

I have contacted Floyd and he is looking into it.


They are communicating, most players get paid after "technical problems" are solved. ONE poster received regular updates that his withdrawal was "being processed", only to later receive the "bonus abuser" email.

Stay tuned....

Keep in mind I have not had ANY communication from them regarding my withdrawal. I.e. I have not been told that I would or would not receive my withdrawal - they are simply not responding at all.

Unless I am mistaken this gives even more justification to calling them rogue as there is not even a justification on their part, but simply non-payment.

Refusal to entertain any discussion - this looks that you are going to end up with the "bonus abuser" email.

I post this prediction now, as I think it a high probability, and furthermore I have aired this BEFORE offtherecord has received anything at all from the casino.

I would like to ask you, offtherecord, to check your selected payment method for a returned deposit, as well as let us know when you finally receive either a reply, or your withdrawal in full.

 

[Taylor1]

I have never heard of this site? How are the games? and do they still offer you a FREE $30 with NO DEPOSIT???????????

Sounds a bit fishy, but I will check it out-ket me know if it's worth my while!

 

[offtherecord]

Refusal to entertain any discussion - this looks that you are going to end up with the "bonus abuser" email.

I post this prediction now, as I think it a high probability, and furthermore I have aired this BEFORE offtherecord has received anything at all from the casino.

I would like to ask you, offtherecord, to check your selected payment method for a returned deposit, as well as let us know when you finally receive either a reply, or your withdrawal in full.

As mentioned in my little historic summary in my first post in this thread: I have received an email stating my account would be locked and further deposits would not be welcome. My withdrawal request was not mentioned in this email nor in any other communication from the casino.

There is no point in checking my deposit method as I deposited with a MasterCard, which as you know does not allow refunds to be posted to it. Obviously I am regularly checking my bank account which I asked my withdrawal to be sent to. I cannot check the correctness of my information as my account with the casino has been blocked.
I am also going to report communication or payment from GoWild here, if appropriate (i.e. after potential communication has been concluded).

 

[vinylweatherman]

As mentioned in my little historic summary in my first post in this thread: I have received an email stating my account would be locked and further deposits would not be welcome. My withdrawal request was not mentioned in this email nor in any other communication from the casino.

There is no point in checking my deposit method as I deposited with a MasterCard, which as you know does not allow refunds to be posted to it. Obviously I am regularly checking my bank account which I asked my withdrawal to be sent to. I cannot check the correctness of my information as my account with the casino has been blocked.
I am also going to report communication or payment from GoWild here, if appropriate (i.e. after potential communication has been concluded).

Oops, missed/forgot that, long thread

Looks like you have had winnings confiscated, but also it seems that maybe even your DEPOSIT has been confiscated, as the matter would NOT yet be closed until that had been done.

 

[vinylweatherman]

I have never heard of this site? How are the games? and do they still offer you a FREE $30 with NO DEPOSIT???????????

Sounds a bit fishy, but I will check it out-ket me know if it's worth my while!

Don't ask for the free $30 - it's not on the site, and will draw unwelcome attention to you as a potential "bonus abuser" if you ask about it saying "I saw this mentioned at.......".

They have changed their bonuses to make the 200% a slots only bonus. This is probably the best one to try, since it is much less common for slots players to be accused of bonus abuse. For the all games bonus, they seem to have a VERY wide and deliberately vague definition as to what constitutes "bonus abuse", and there is no point depositing if you have no chance of winning, and can only expect to have your deposit returned or lose it.

Check out the "general warning" Max has just posted about Microgaming in general, and if you have EVER been "bonus flagged" at ANY Microgaming casino consider yourself at risk of being blacklisted as "bonus abuser".

 

[kassiap]

So much negative around, i need to advise of some positives.After a little delay because some bank info was missing.

It took only 4 days to recieve my bank wire in Canada

Hang in there Nifty i am sure you will get yours soon

I to will be playing there as i really enjoy there c.s and I think Floyd was very helpful for me

As it is still a new casino and obviously they were not as ready as they thought.Maybe for most that are just awaiting slow pays that you probably will get it.Yes it sucks waiting, but unless they have tagged you an "abuser" you will get paid.

I am sure they do not just pick and choose down a line of withdraw requests.I believe that they are truly overwhelmed with the customer base they have recieved so quick

Everyone has there choice of where to play and where to call every name in the book, but i for one will be back at "go wild" many many times.And yes .....because i got paid.

 

[patrina]

So much negative around, i need to advise of some positives.After a little delay because some bank info was missing.

It took only 4 days to recieve my bank wire in Canada

Hang in there Nifty i am sure you will get yours soon

I to will be playing there as i really enjoy there c.s and I think Floyd was very helpful for me

As it is still a new casino and obviously they were not as ready as they thought.Maybe for most that are just awaiting slow pays that you probably will get it.Yes it sucks waiting, but unless they have tagged you an "abuser" you will get paid.

I am sure they do not just pick and choose down a line of withdraw requests.I believe that they are truly overwhelmed with the customer base they have recieved so quick

Everyone has there choice of where to play and where to call every name in the book, but i for one will be back at "go wild" many many times.And yes .....because i got paid.

Well, of course, you are a happy customer now right? And is it not the arguement that these 'abusers' as you call it might not actually be 'abusers at all?? So, yes you have the right to post a good note about them, and yes they are new and deserve the benefit of the doubt, but there are contributing factors of concern here, for example; maybe someone might be concerned if they had claimed their withdrawal 'before' you did and you have received yours already and they haven't? Also, other issues? So, although I am happy for 'you' there are still 'others' waiting and are a little distressed about this. And 'understandably' so? Thanks & congrats to you!
Patrina

 

[Nifty29]

Update:

Well the riddle of the bank wire has been solved....

GoWild Finance emailed me and said they SENT A CHEQUE!!

Im a patient man, but boy Im being sorely tested right about now.I specifically requested a wire and supplied all my bank details via the casino cashier. I hate cheques as they take too long to get here and are a pain in the a*s to cash.

Floyd has been very helpful I must say, but at the end of the day Im sitting here still unpaid since November 13th. He told me a bank wire was sent, but the finance dept says they sent a cheque (even copy/pasted the processor report for me) Im going to request they cancel the cheque and pay me immediately via Neteller, although Im figuring that will be too much to ask.

If anyone has any Valium, Im prepared to pay real money.

More on this later....stay tuned....

 

[patrina]

Update:

Well the riddle of the bank wire has been solved....

GoWild Finance emailed me and said they SENT A CHEQUE!!

Im a patient man, but boy Im being sorely tested right about now.I specifically requested a wire and supplied all my bank details via the casino cashier. I hate cheques as they take too long to get here and are a pain in the a*s to cash.

Floyd has been very helpful I must say, but at the end of the day Im sitting here still unpaid since November 13th. He told me a bank wire was sent, but the finance dept says they sent a cheque (even copy/pasted the processor report for me) Im going to request they cancel the cheque and pay me immediately via Neteller, although Im figuring that will be too much to ask.

If anyone has any Valium, Im prepared to pay real money

.

More on this later....stay tuned....

Yep I have some, how many do you need?? They should compensate you for this. I know you dont want a cheque but I would request that they pay for a courier cheque for all the hassles, that way you'll have it overnight. But that's just a suggestion, I think they should comp you at least! God Luck
Patrina

 

[Nifty29]

I know you dont want a cheque but I would request that they pay for a courier cheque for all the hassles

I agree, except they state the cheque was sent on Nov 19th so its too late

Sending the funds for the pills as we speak.....

 

[vinylweatherman]

Incompetence again

I agree, except they state the cheque was sent on Nov 19th so its too late

Sending the funds for the pills as we speak.....

MORE Incompetence, and even Floyd didn't know what was going on.

If they offered the bank wire, but then found there was a problem, they should have got back to you to ask you what was second best. Cheques are rapidly going out of fashion, and this is at the behest of the BANKS - they DISLIKE the bloody things, and are going out of their way to make them more and more inconvenient to use. They are driving us to electronic payments and using cards in the "real world". Here in the UK, a HUGE number of businesses have put up signs like "from MMM/DD - this ....... will no longer accept Cheques for payment of good and services".

With their decline, banks are ridding themselves of the expensive infrastructure needed to deal with them, and when a customer comes to them with a cheque I'll bet the bank manager thinks "you awkward &&&, we'll make you pay through the nose for this, and this will teach you to ask for a bank wire next time"

 

[Nifty29]

Well I did indeed receive a cheque today.

Now comes the fun part of trying to get it cashed, otherwise its a 4-week wait for clearance

Needless to say Im quite upset about this whole situation, and I have conveyed this to Floyd.

Its bad enough I couldnt use NEteller, but I didnt even get a bankwire when given the option. GoWild now hold my personal record for the longest ever withdrawal.

P.S. The cheque came via PROC-CYBER SERVICES...so Im guessing that is who the outsourced company is, as they have been around for a while and they do keep a database of known 'abusers'.

 

[j_l]

MORE Incompetence, and even Floyd didn't know what was going on.

If they offered the bank wire, but then found there was a problem, they should have got back to you to ask you what was second best. Cheques are rapidly going out of fashion, and this is at the behest of the BANKS - they DISLIKE the bloody things, and are going out of their way to make them more and more inconvenient to use. They are driving us to electronic payments and using cards in the "real world". Here in the UK, a HUGE number of businesses have put up signs like "from MMM/DD - this ....... will no longer accept Cheques for payment of good and services".

With their decline, banks are ridding themselves of the expensive infrastructure needed to deal with them, and when a customer comes to them with a cheque I'll bet the bank manager thinks "you awkward &&&, we'll make you pay through the nose for this, and this will teach you to ask for a bank wire next time"

I like receiving payments by cheque. I still receive cheques from big institutions like British Gas, Thames Water etc. (I have just moved house and was owed credits - both companies sent cheques). In fact when I have a good win in the bookies I always ask for a cheque. My bank clears any cheque under 1000 immediately. Anything over, I wait 3 working days but interest is earned as from the moment I deposit.

Cheques are still very widely used in the UK. Yes a few retailers have stopped accepting cheques, probably just to cut their paperwork down but it will be a long time before cheques are completely out of circulation.

'Here here' for cheques, I say!

 

[patrina]

I agree, except they state the cheque was sent on Nov 19th so its too late

Sending the funds for the pills as we speak.....

Ok, great is there anything else you need?? Just pm me with the details!!

 

[KidFromCali]

Go Wild no longer accepts new signups from the USA.

 

[vinylweatherman]

I like receiving payments by cheque. I still receive cheques from big institutions like British Gas, Thames Water etc. (I have just moved house and was owed credits - both companies sent cheques). In fact when I have a good win in the bookies I always ask for a cheque. My bank clears any cheque under 1000 immediately. Anything over, I wait 3 working days but interest is earned as from the moment I deposit.

Cheques are still very widely used in the UK. Yes a few retailers have stopped accepting cheques, probably just to cut their paperwork down but it will be a long time before cheques are completely out of circulation.

'Here here' for cheques, I say!

This is one advantage of living here in a slightly "backward" country when it comes to banking. WE should not have the severe problems many others have with cheques from casinos. I have received cheques from a couple of casinos, and they usually arrive in 2-3 days, and clear in 3 days. Nifty's problem is that down under the banks want 4 WEEKS!!!!

Neteller IS at least available now, and this has given me the opportunity to test them out

I BUSTED on the SUB, despite an early surge. Went for a second deposit and started playing. I then got a 60% bonus, not a problem, but NOWHERE on their "promotions" pages were there ANY details WHATSOEVER as to WHY

This CAN cause problems, because I had no way of seeing if any "special" terms and conditons applied, and I had to assume that EZBonus rules applied.

It can FURTHER cause problems if I make a third deposit, as I will not know whether I am eligible for anything, so as to look out for it.

I checked out their LOYALY scheme from "my accounts", and WTF Floyd


No matter WHAT level you reach, there is NO INCREASE WHATSOEVER in the level of benefits

Each level, all the way up to Platinum is "0 points to stay on....." and "0% bonus points".

Clicking on "details" for tier benefits just throws a "page not found" error.

 

[chuchu59]

This is crap. Initiated withdrawal on 25th to ecocard but still no sign of my money. No bonuses were taken. With MG casinos, it takes at most 48 hours for the funds to reach my ecocard account. I surely wont be patronising them again.

 

[chuchu59]

Gowild - destined for roguedom

Update. When I contacted live chat about my withdrawal I was told that I could not withdraw because I had not submitted my security docs. When I said that I never received such requests, I was told that it was probably my spam filters that did not allow their emails to reach me (either from [email protected] or [email protected]) So, without me doing anything on my side, voila there was the request for docs from support.

I sent the copy of my ID immediately suing the file I used for sending to 2 other casino over the past week or so and which were approved almost immediately. Now comes a reply from finance which says that my docs were unclear and that I needed to resend. Furthermore, although the cashier clearly allowed it, I was told that I could not withdraw by ecocard (which was my deposit method) and that now I also needed to send in my address details for them to send me a check or bank details for a wire transfer.

They know I am from Hong Kong and it would be a very looooong wait for a check to clear. As for wire transfer, I am sure that the fees charged by the bank would deter me from using this method. The inability to send me my withdrawal by ecocard is laughable since it is listed in the cashier and I had to fill in my account details to use it as my default withdrawal method.

I would like Floyd to give an account of this in detail here. Only the account info cannot be released for public consumption here but everything else can be discussed here.

 

[casinokoenig]

Hi all . just wanted to say that i ve played / won / and cashed out at GOwild Casino and all went smooth and support is exceptionally friendly there . Since thecashout took longer than expected i was a little worried first but live support always gave me the feeling that everything will be ok ( the transfer was as declined in my neteller untill they split the winnings into two parts )

So my experience with this casino and mostly the support was a very good one and i wish casinomeister adds this to the accredited section .

I also must say that i only played slots w. the bonus , since i ve heard they are labeling some to bonus abusers playing blackjack ( even its an allowed game ) but i dont know if this has been sorted out .


Greetings , Chris

 

[winbig]

So my experience with this casino and mostly the support was a very good one and i wish casinomeister adds this to the accredited section .

You're kidding, right? With as many problems that players are reporting, they're far from accreditation and are closer to the rogue pit. It's not like these are isolated incidents.

I also must say that i only played slots w. the bonus , since i ve heard they are labeling some to bonus abusers playing blackjack ( even its an allowed game ) but i dont know if this has been sorted out .

Are you even thinking about what you're writing? If a game is allowed, then how in the hell can they be deemed bonus abusers if they are following the T&C to the 'T' and not breaking any WRITTEN (not to be confused with ones they make up as they go along) rules?

 

[casinokoenig]

all i did was writing MY experience with this casino .
Of course i agree that all winning players should be paid like i got and of course i think their behaviour to label customers bonus abusers when playing on ALLOWED games is what needs to get corrected . I hope that those affected get help by CM and that the GoWild management understands that in this industry those have the most and happiest customers (and money ? ) wich dont do tricks like these , in fact it allready had a negative effect on their reputation . I think it can be changed and what i see is highly motivated Customer service representatives .

 

[vinylweatherman]

Update. When I contacted live chat about my withdrawal I was told that I could not withdraw because I had not submitted my security docs. When I said that I never received such requests, I was told that it was probably my spam filters that did not allow their emails to reach me (either from [email protected] or [email protected]) So, without me doing anything on my side, voila there was the request for docs from support.

I sent the copy of my ID immediately suing the file I used for sending to 2 other casino over the past week or so and which were approved almost immediately. Now comes a reply from finance which says that my docs were unclear and that I needed to resend. Furthermore, although the cashier clearly allowed it, I was told that I could not withdraw by ecocard (which was my deposit method) and that now I also needed to send in my address details for them to send me a check or bank details for a wire transfer.

They know I am from Hong Kong and it would be a very looooong wait for a check to clear. As for wire transfer, I am sure that the fees charged by the bank would deter me from using this method. The inability to send me my withdrawal by ecocard is laughable since it is listed in the cashier and I had to fill in my account details to use it as my default withdrawal method.

I would like Floyd to give an account of this in detail here. Only the account info cannot be released for public consumption here but everything else can be discussed here.

I doubt the FATF on Moneylaundering will be "laughing" We ALWAYS see this trotted out when casinos REFUSE to pay by ANY method other than the DEPOSIT method.

The balance of probability here still lies with INCOMPETENCE It is just the latest in a long list of blunders by a casino trying to "run before it can walk".

MY experience so far:-

Withdrawal requested 10pm 25th November (GMT)

Request for documents arrived 7:20pm the next day (Wed 26th).

Documents sent by return 7:40pm Wed 26th.

TWO "working days" have elapsed, and withdrawal was requested back to Neteller (source of ALL deposits so far).

Close of play Friday:-

Heard NOTHING back re: documents

NOTHING so far shown in Neteller.

Working day #3 is about to commence - this is now "average" for a first withdrawal, certainly NOT the "revolution" promised.

I have had first withdrawals paid FASTER than this, but also SLOWER than this.

Documents were front & back of Driving License (NEVER before rejected by ANY casino)

November 2008 Energy (utility) bill - showing whole A4 page with background border (no cropping of part of page). Sheet shows name & street address. (First use of this document, as prior bill over 3 months old).

Played variety of games, slots, VP and 3 card poker. Max bet was 30 (10/10/10) on 3 card poker, 20 on 4-UP VP machine, and a variety of sizes under 10 per spin on the slots. D+B (1) was 300+600 D+B (2) 200+120 - this produced the withdrawal.

I have no idea what the second 120 bonus was for, it is not offered anywhere, nor was it sent to me, just appeared suddenly as I was playing

The only mention is of a general offering of free bonuses, chips, and tournaments.

My ONLY issue with this is that with a "surprise" bonus, I have to assume the general terms (EZBonus) apply.

 

[chuchu59]

Well, well, well,

They are now telling me that they could not let me withdraw by ecocard because there were technical difficulties encountered. This was not relayed to me in their email telling me I had to withdraw by bank wire or check. Nevertheless, the issue has now been resolved and ecocard is again a withdrawal option. I have just sent them another copy of my ID. I shall be waiting for my withdrawal and see if they pull off other stunts.

 

[Nifty29]

UPDATE!

Well I received my cheque Friday and went to my bank who informed me, due to the cheque being from a Korean Bank drawn on a Canadian Branch in US Dollars, the funds will not be cleared for 8 WEEKS!!

Needless to say, I asked to speak with the Bank Manager to whom I appealed for a quicker time based on my 20 years with the bank and never having deposited oir written a rubber cheque in my life. She declined, and said my past custom was not relevant to this kind of issue.

Anyway, after closing my bank accounts and taking the funds to another bank (with better fees etc anyway) I contacted the GoWild finance guys and stated I wasnt prepared to wait another 8 weeks for my money considering I had already waited over 2 weeks already, and to my surprise they have sent a cancel request for the cheque with their processor and are paying me by Neteller today. Im hoping they keep to their word, otherwise it may be the last straw for me. Ive been very patient to this point I think.

Im a little disappointed they didnt just pay me via Neteller in the beginning, and that they sent a cheque when a wire was requested - finance stated they tried to send the wire several times but the bank details I provided were wrong (which they werent but anyway...)...but WHY not email me and TELL me that and then work out something else?

Im hoping to provide some good news later....

 

[chuchu59]

Nifty,

So your case is similar to mine. After sending my ID to them yet again, they say it is not clear and they wanted something clearer and it must be a colour scan. Why? My ID is B&W so it is just an excuse to delay payment. They also try to give an impression that e-wallets arent available at first but after a while they say the options (ecocard in my case) are available.

Frankly, I dont think all the blunders are pure coincidences. Obviously, they are stalling payments if they take customers on such merry-go-rounds.

 

[same_old]

looking like payment processor issues or ddidnt have the money to pay out the clients but do now?.

 

[vinylweatherman]

UPDATE!

Well I received my cheque Friday and went to my bank who informed me, due to the cheque being from a Korean Bank drawn on a Canadian Branch in US Dollars, the funds will not be cleared for 8 WEEKS!!

Needless to say, I asked to speak with the Bank Manager to whom I appealed for a quicker time based on my 20 years with the bank and never having deposited oir written a rubber cheque in my life. She declined, and said my past custom was not relevant to this kind of issue.

Anyway, after closing my bank accounts and taking the funds to another bank (with better fees etc anyway) I contacted the GoWild finance guys and stated I wasnt prepared to wait another 8 weeks for my money considering I had already waited over 2 weeks already, and to my surprise they have sent a cancel request for the cheque with their processor and are paying me by Neteller today. Im hoping they keep to their word, otherwise it may be the last straw for me. Ive been very patient to this point I think.

Im a little disappointed they didnt just pay me via Neteller in the beginning, and that they sent a cheque when a wire was requested - finance stated they tried to send the wire several times but the bank details I provided were wrong (which they werent but anyway...)...but WHY not email me and TELL me that and then work out something else?

Im hoping to provide some good news later....

Four Forks Sake Floyd - what IS Go Wild playing at

No FRIGGIN WONDER Nifty's bank had a fit That kind of cheque just SCREAMS "BOUNCE ME".

finance stated they tried to send the wire several times but the bank details I provided were wrong (which they werent but anyway...)

Such F*****g ARROGANCE! I had this kind of crap from a couple of places, they told me MY bank details were wrong, so I checked with my bank who said they were correct, and who should know? MY FRIGGIN BANK should KNOW it's OWN DETAILS. They would not budge, I just I put the correct sort code in, but every time the casino processor changed it to the "right" one, which was the CREDIT CARD BULK RECEIVING account, and my bank used my account number to do a "redirect". This "game" went on for some months, probably a year or two.

Nifty,

So your case is similar to mine. After sending my ID to them yet again, they say it is not clear and they wanted something clearer and it must be a colour scan. Why? My ID is B&W so it is just an excuse to delay payment. They also try to give an impression that e-wallets arent available at first but after a while they say the options (ecocard in my case) are available.

Frankly, I dont think all the blunders are pure coincidences. Obviously, they are stalling payments if they take customers on such merry-go-rounds.

I don't think this relates to whether the ID is colour, but rather something to do with "security", perhaps it is far easier to doctor a B & W scan than a colour one.

The e-wallets being unavailable was SUPPOSEDLY addressed by getting rid of the underperforming processor they started with, and bringing in a pair of new ones that could offer more options.

In the case of Nifty, if they can pay to Neteller after he raised a stink about how the bank more or less rejected the cheque as "dodgy", surely they could have done so before. From this side of the fence, this looks VERY much like "stalling", as when problems are GENUINE, it does not matter HOW loudly a player shouts, the problem remains.

 

[winbig]

I don't think this relates to whether the ID is colour, but rather something to do with "security", perhaps it is far easier to doctor a B & W scan than a colour one.

Whatcha smokin there, VWM?

How do you propose injecting color into a black and white image/document? Wouldn't that be tampering in itself? How would they even tell if the document was scanned b/w or color....no matter how you do it, the end result is the same -- black & white

Even if you took a colored piece of paper (larger than the ID) and laid that underneath the ID and scanned everything in color, there's still no way to prove that it wasn't doctored...because the ID would still be b&w......see where I'm going with this??

 

[1819]

lol. i was actually thinking of depositing in this joint. i sent a pm to floyd to have my docs approved first. i do this with mg casinos since i am in 3 states. in spite of him being on here everyday since i have not heard a peep. not even a return of my pm. lol. cant blame him. i would hide too. this place seems to be a disaster headed toward rogueville. too bad........

 

[EasyRhino]

a Korean Bank drawn on a Canadian Branch in US Dollars,

wow, a miracle of the modern banking system!

 

[Artico]

Still no answer about details why I got banned from Floyd or their support. I filed PAB today. They returned my [strike]winnings[/strike] deposits a few days ago but no winnings.

 

[vinylweatherman]

Whatcha smokin there, VWM?

How do you propose injecting color into a black and white image/document? Wouldn't that be tampering in itself? How would they even tell if the document was scanned b/w or color....no matter how you do it, the end result is the same -- black & white

Even if you took a colored piece of paper (larger than the ID) and laid that underneath the ID and scanned everything in color, there's still no way to prove that it wasn't doctored...because the ID would still be b&w......see where I'm going with this??

Whatever it is, it can't be as good as what Go Wild have been smokin

It is Go Wild that rejected a B/W scan of a B/W document. Perhaps it is THEY who have been "unclear", and not the document.

Perhaps they should explain better, do they REQUIRE a colour border perhaps, which they will see is in colour, and then they will see for themselves that the ID is in B/W.

 

[jenn1381]

Seems like this just goes from bad to worse. I was planning to deposit here, and actually went to do just that a few weeks ago.. Just one problem. I asked support if instadebit was up and running for deposits when I was there getting the free $30.. I was told yes. So, I went into the cashier expecting to make my deposit.. Needless to say, instadebit wasn't there and isn't up and running. It seems to be almost normal lately that support knows almost nothing about what is actually going on at the casino they work for... I don't understand how a casino could ever allow this to happen, as it leaves a horribe taste in a prospective customers mouth. I understand that new casino's sometimes have issues and wait times for all banking options, but don't tell me it's available if it's not! Guess it turned out to be a good thing in the end, as I don't plan on depo'ing now unless there are some major, major changes.

Hope everything works out for you guys still waiting for money...

 

[Vegasbum]

Seems like this just goes from bad to worse. I was planning to deposit here, and actually went to do just that a few weeks ago.. Just one problem. I asked support if instadebit was up and running for deposits when I was there getting the free $30.. I was told yes. So, I went into the cashier expecting to make my deposit.. Needless to say, instadebit wasn't there and isn't up and running. It seems to be almost normal lately that support knows almost nothing about what is actually going on at the casino they work for... I don't understand how a casino could ever allow this to happen, as it leaves a horribe taste in a prospective customer. I understand that new casino's sometimes have issues and wait times for all banking options, but don't tell me it's available if it's not! Guess it turned out to be a good thing in the end, as I don't plan on depo'ing now unless there are some major, major changes.

Hope everything works out for you guys still waiting for money...

Yes I was told the same thing. Support promised me a few weeks ago Instadebit would be available in a day or two, but three weeks later it still is not an option. Support might be polite and friendly but really don't have a clue about the casino they work for

 

[winbig]

I need sleep, so smack me if this isn't right....

But anyways:

owner-contact: P-NQA320
owner-organization: Go Wild Malta LTD
owner-fname: not
owner-lname: available
owner-street: Villa Seminia, 8
owner-city: Malta
owner-zip: XBX1011
owner-country: MT
owner-phone: +41 22 548 3553
owner-fax: +442030068964
owner-email: [email protected]

Quite a few interesting links when you google Villa Seminia ..... they all seem to be directly related..............mostly poker rooms....

You do not have permission to view link Log in or register now.

 

[vinylweatherman]

From bad to worse, and then to worse again.

Here we go, meltdown

Hello Mr. xxxx,

We would like to inform you that due to technical problems with our processor we will have to ask your understanding and patience for a few days so we can process your withdrawal and send you your winnings.

Please, be sure that we are not trying to delay your withdrawal on purpose and we will process it this week and as soon as we can.

I would like to offer you a free 30 for the inconvenience and we hope to keep you as our player.

If you would like to receive your winnings as fast as possible, please forward us the following details and ill make sure to wire transfer it as soon as possible.

BANK ACCOUNT CURRENCY

BANK NAME

BANK ADDRESS

ACCOUNT NUMBER

SORT CODE

BANK CODE

HOLDING BRANCH

BRANCH CODE

ACCOUNT TYPE

ROUTING NUMBER

IBAN NUMBER

SWIFT CODE


Again, we are truly sorry for this and we are doing our best in order to prevent re occurrence of this kind of incidents in the future.

Thank you for your understanding.

Sean E.
GoWild Casino
finance department


Jesus H Christ Floyd, It's not rocket science

Neteller deposits, Neteller withdrawal.

I asked live chat just to confirm and:-

info: Please wait for a site operator to respond.
info: You are now chatting with 'Jenavive'
Jenavive: hello
Jenavive: My name is Jenavive
Jenavive: Welcome to GoWild
you: Hi, I have noticed you now support Neteller. Does this include withdrawals too?
Jenavive: of course it does
......<it continues about deposits, bonus etc..>

This goes BEYOND worst launch of the year, this must be the all time WORST EVER for a MICROGAMING casino launch.


You've been "mystery shopped" by the weatherman,

you get an F- and a Detention


Now I suppose it will be the "wrong details" (as if my bank doesn't know it's own details) and they will end up sending a cheque drawn on an Albanian bank from a branch on Mars that will take a decade to clear



Reluctant to send all that by Email, I thought I would phone it in.

Oh Dear - NO PHONE SUPPORT

WTF is happening, - is this a sinking ship!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[SkBurner]

I received the same e-mail as you vinylweatherman, what would be the charge for this to a UK bank account? I guess it's not free.

It's only a $100 withdrawal, asked for it through Moneybookers.

I daren't play the $30 free as they already gave me the free $30 sign-up twice (by mistake), I took the 200% bonus (Slots only) and I took the 2nd deposit bonus (60%, but they credited 90%?). God, I do hope I get paid and I'm not classed as an abuser, would I have to sign a register?

Go Wild = Numpties!

 

[vinylweatherman]

I received the same e-mail as you vinylweatherman, what would be the charge for this to a UK bank account? I guess it's not free.

It's only a $100 withdrawal, asked for it through Moneybookers.

I daren't play the $30 free as they already gave me the free $30 sign-up twice (by mistake), I took the 200% bonus (Slots only) and I took the 2nd deposit bonus (60%, but they credited 90%?). God, I do hope I get paid and I'm not classed as an abuser, would I have to sign a register?

Go Wild = Numpties!

If they pay in UK Pounds, it will cost THEM, but not you. If they send a CHEQUE in UK Pounds, this should be free, and only delayed by the post & the clearing cycle. UK banks are more tolerant of cheques than others, although if it is drawn on an international bank it may take longer to clear.

So far, the few casinos that have sent me a cheque have drawn it on a UK bank (Barclays), it has arrived in 2 to 3 days, and cleared OK.

I had no idea there was a 60% bonus for a second deposit, it is not visible on the site, however, I am probably lucky as I could well have deposited MORE had I known.

I am awaiting 600, and have the free 30 (29x WR of course - max cashout? no bloody idea).

They have had THREE different processors, and are still spewing this "technical dificulties" bullshit. NEVER has this happened before with an MG casino, this displays a truly STELLAR level of incompetence, and now I am wondering was it REALLY their "initial processor" that screwed up so badly, or were they just a convenient, and temporary, scapegoat.

Palace group pay OK, to all methods listed, and THEY too are now in Malta - so it shouldn't be any different for Go Wild.

I cannot see how the CLAIMED "technical difficulties with the processor" has affected their TELECOMS supplier, as they most certainly DID have phone support earlier, and now it is gone, and finance take 3 working days to turn around Emails. Live chat are instant, polite, but "sorry, can't access any information" - no good really.

As for Floyd --- gone AWOL?, odd considering this "meltdown", one would expect him to be on firefighting duties to save his casino.

This is looking far too similar to HippoJo for my liking, so thank goodness this is Microgaming, and not RTG.

 

[SkBurner]

I guess I'll send them my bank details and see what happens. A cheque would be fine too, as long as I know what to expect and when. The lack of a definitive date is sourly missing though and for you 600GBP is alot of cash to be waiting for, I would be more than upset at the lack of any real information.

Did you get a request for documents via Email? (Which was poorly written btw) I sent my documents off to both their Finance e-mail addresses but never even received a response, Live Chat (although very courteous and polite) couldn't help out.

I got the 60% bonus by way of an Email saying I was now a VIP (first deposit was $25!) and they had a surprise free chip for me ($5) plus 60% bonus on second and third deposits. Yet to make that third deposit...

All the problems you've listed make me nervous, especially the removal of phone support - why?. I do remember HippoJo, superb start , won $50 from the free chip and I was one of the lucky one's to receive the cash by Neteller, but they crashed quickly after. Glad I didn't get stung there because it seemed like a great place to play at.

Like you say, 'missing in action' Floyd needs to get himself over here right now to calm our fears.

 

[vinylweatherman]

I guess I'll send them my bank details and see what happens. A cheque would be fine too, as long as I know what to expect and when. The lack of a definitive date is sourly missing though and for you 600GBP is alot of cash to be waiting for, I would be more than upset at the lack of any real information.

Did you get a request for documents via Email? (Which was poorly written btw) I sent my documents off to both their Finance e-mail addresses but never even received a response, Live Chat (although very courteous and polite) couldn't help out.

I got the 60% bonus by way of an Email saying I was now a VIP (first deposit was $25!) and they had a surprise free chip for me ($5) plus 60% bonus on second and third deposits. Yet to make that third deposit...

All the problems you've listed make me nervous, especially the removal of phone support - why?. I do remember HippoJo, superb start , won $50 from the free chip and I was one of the lucky one's to receive the cash by Neteller, but they crashed quickly after. Glad I didn't get stung there because it seemed like a great place to play at.

Like you say, 'missing in action' Floyd needs to get himself over here right now to calm our fears.

I got a request for documents, pretty promptly too, less than 24 hours after withdrawal. No reply, but since they are now wanting bank details for a wire, I assume they approved the documents. Took 3 days though to get from receiving docs to telling me about "technical problems". Got on to live chat, who could only leave message with finance to get back to me tomorrow (office hours). Option to have chat transcript sent to me by Email ALSO NOW REMOVED, so have no record of this one.

CS still polite though, about the ONLY thing going for them.

Presumably, I would get a 60% bonus on the third deposit, but the question is now, will they GET a third deposit out of me

I am now going to test out how well they can dig themselves out of this latest hole. If they can pay by CHAPS, it should be instant (no clearing cycle), but it will cost them similar to a courier cheque. IF they can send a cheque from within the UK through a UK intermediary this should be only a 2 to 3 day wait, but a 2 to 3 day clearing cycle.

I cannot enter my bank wire details through the cashier because first off I have to initiate a withdrawal, but this I have already done. The free 30 is a bonus chip - can't be withdrawn until wagered 29x.

It would have been better if they could have told me Neteller was down with "technical problems" last Thursday with the document request, I could have had the bank wire by now, and even the cheque.

Go Wild management need to realise the DAMAGE this onslaught of "technical problems" is doing to their business model, and get this sorted VERY SOON. I thought this WAS sorted when Floyd announced in such a HUGE fontn that Neteller was "good to go", as well as telling us they had rid themselves of the "incompetent processor" and obtained a pair of new ones.

This is the run up for Christmas, casinos promote heavily for this, and Go Wild could see none of the deposits if this carries on.

I have just brought Ladbrokes back on stream, going for both the scratchcards and "splash" promo that KK mentioned, at least they are less incompetent, and maybe even have improved since April.

I found an unexpected 100 from a "neteller cock-up" in my sportsbook, missed that - deposited the extra 50 (T & C) and took 200 out. they are SUPPOSED to pay to Neteller in 6 hours max, so no longer relying on Go Wild for the rest of th week for the Ladbrokes promos.

Since EVERY scratchcard now wins, I should get 5, and KK 300

 

[maxd]

As for Floyd --- gone AWOL?, odd considering this "meltdown", one would expect him to be on firefighting duties to save his casino.

We're having a disagreement over the good old "bonus abuse" issue so I suspect they're spending some time re-thinking their Casinomeister strategy at the moment.

 

[chuchu59]

Hmm,

I got an email stating that my withdrawal had been approved 12 hours ago but as yet no money in my ecocard account.

 

[EasyRhino]

so I suspect they're spending some time re-thinking their Casinomeister strategy at the moment.

I hope they get their casino strategy straightened out while they're at it.

 

[maxd]

I hope they get their casino strategy straightened out while they're at it.

Well said. Obviously I'm not in a position to comment on such at the moment but ... well let's just say that certainly wouldn't be a bad thing.