GoWild Casino?

[uungy]

I can confirm I have recieved a cheque from them today. I was told it was sent last week Saturday, but being a new casino, I can understand the delays.

Just to settle your minds!

 

[Rusty]

Ok, so that is technical issues and a processor let you down?

Any technical issues should have been ironed out before launch if indeed that was the problem.
Given the ambiguity of the explanation and no reference as to how these issues impacted on communication it is however open to doubt.
The same applies with the "processor let us down" explanation.
The fact that you mention Moneybookers as a deposit and withdrawal option on your site along with other methods that do not appear in the cashier is pretty poor to say the least.

Hopefully you will put this bad start behind you and bring about this much vaunted revolution, maybe you need to overthrow the current regime.


Seriously though, I hope you realise your ambitions, that would be good for both yourselves and the playing community.
Let me know when Moneybookers is available, every time I ask it is "soon"

 

[kassiap]

I would like to update my situation;

After sending Floyd a pm he responded back that i come to live chat to try and clear things up.

Firstly...that is great since no one has ever gone that far with me as to actually talk to me while they try and fix things

He spent almost 90 minutes getting my withdraw processed and all my bank info.

I agree that all these glitches are not fun and YES they should have had these things fixed before they launch.At least though they mean what they say when the say they will fix it.


I do want to really thank Floyd for his help and just say that maybe they will revolutionize gambling


Or maybe they will just be a great casino to play at, Either way Floyd at least sticks to his word.

 

[pinsnpies]

Can you opt out of the deposit bonus? I hate receiving bonuses.

 

[max1mike]

just have to add this note..

after reading this entire 16 pages, my confidence in go wild is higher than any other place i deposit at, and tried to make a deposit.

unfortunately, it was declined...

so live chat, Tamika' told me they are having issues with credit card deposits from the US, and that they would be fixed very soon,...

she promptly added a few bucks to my account and told me to have fun.

first rate csr's at that place.

 

[Jasminebed]

I signed up and played the ND bonus at GoWild. I found support to be both personable and helpful. I've grown a little disillusioned at some other MG casinos, and their 200% bonus match offer may return me to the fold.

Also, it seems that their CSRs are well trained, and actually have some authority to deal with player issues.

 

[Rusty]

just have to add this note..

after reading this entire 16 pages, my confidence in go wild is higher than any other place i deposit at, and tried to make a deposit.

unfortunately, it was declined...

so live chat, Tamika' told me they are having issues with credit card deposits from the US, and that they would be fixed very soon,...

she promptly added a few bucks to my account and told me to have fun.

first rate csr's at that place.

Not just the US, I tried 3 times to deposit via Mastercard and all were declined.

 

[patrina]

So who wants to refer me?

Hey All, Ok, so who wants to refer me? I just read that the referer gets $50 and I get $25 so before I do anything, anyone..? Let me know a.s.a.p? And does anyone know if the $30 nd bonus is still available? Thx
Patrina
p.s. I wont be able to make a deposit tonight but soon..

 

[patrina]

Hey All, Ok, so who wants to refer me? I just read that the referer gets $50 and I get $25 so before I do anything, anyone..? Let me know a.s.a.p? And does anyone know if the $30 nd bonus is still available? Thx
Patrina
p.s. I wont be able to make a deposit tonight but soon..

Sheet, I have already registered, does it matter for the referral? Oh well, if anyone wants to try? Here's the referral info;

Send an email to our customer service at: support@gowildcasino.com with the subject "invite a friend promo", please add your account number and full name, as well as the email addresses of your friends.
We will send your friend an invitation in your name and track their accounts.
Once your friend sign in and met the requirements, both accounts will be credited with the bonus.
Please note that only players who made at least one deposit are eligible to receive a bonus for inviting their friends.
Your invited friend must place at least one deposit of $// 50 minimum and complete at least 50% of the deposit bonus turnover.
We put the cards in your hands - invite your friends and GoWild together!!!

Thx
Patrina

 

[patrina]

Sorry all, I should of waited to register so someone could of received the referral bonus. Hope I didn't waste anyones time? I did just talk live chat to see about the nd bonus and they answered me immediately, and also credited my account immediately. So far, so good!! Thanks!!
Patrina

 

[Nifty29]

Does anyone have any ketchup????

...as Im about to eat my words.

It seems that my ISP was blocking all incoming emails from GoWild. Floyd sent me the rejection emails and now that I changed my email with them Im getting them just fine. Apparently, they asked me for a copy of my credit card a few days ago but of course I didnt get it....but it has all been sorted out now and Floyd has personally assured me that it will all be processed very quickly.

I want to apologise to GoWild for blaming them for something beyond their control and for inferring that they may not be reliable.

Not to say that some issues dont need to be corrected, but the main concern I had has been dealt with and Im happy in that respect.

Floyd - you're a really good bloke and I appreciate everything you have done to assist me via PMs etc. I know it wouldnt have been solved without your help and Im very grateful. I hope you enjoy mixing with the CM Mob and that your plans for GoWild come to fruition - if they do, it will be a real win for the player.

I will update when my moolah arrives

 

[Pinababy69]

Does anyone have any ketchup????

...as Im about to eat my words.

LOL....how bout some hot sauce? Glad it's all worked out for you Nifty.

 

[Rusty]

LOL....how bout some hot sauce? Glad it's all worked out for you Nifty.

You mean Vegemite, surely

 

[Floyd GoWild]

Great News Neteller and moneybookers are avilable

Hey Guys and Ladies,

I have Great news

Moneybookers and neteller are available on GoWild Casino

:notworthy i want to thank you all for being so patient with us:notworthy

Hope that I will have more good news very soon

Yours truly
Floyd W.

 

[Jasminebed]

Shhhh

Indeed great news Floyd.

Such a large font teeters upon shilling.

I'm old, but not yet blind

 

[vinylweatherman]

Hey Guys and Ladies,

I have Great news

Moneybookers and neteller are available on GoWild Casino

i want to thank you all for being so patient with us

Hope that I will have more good news very soon
Yours truly
Floyd W.

So it is


Pity, I just emptied the entire contents of my Neteller account into Canbet

Now for this "bonus abuse" malarkey. I see no rules regarding playing styles, only the base WR and game weightings.

One "revolution" I do see with GoWild is that the T & C, with dates of last update, are pretty much thrown at you every time you enter the lobby. Far bette than the practice of hiding the smallprint in the website.

Seems at least 4 nations are on the hitlist, with 99x WR. Funny that, I thought winnings were being confiscated Surely it isn't fair to have BOTH rules, as to have even the slightest chance with a 99x WR one has to play the "strategy" for your opening bet that has been getting those Poles, Danes & Chinese into so much trouble.

Opening with a 200% bonus, and having ALL GAMES count was asking for trouble in the first place. Bonuses of this size should really be "slots only", with a CLEAR TERM that PROHIBITS play on non-slot games the SUB.

Having such limited deposit options probably saved your bacon, since it seems only three players got caught "abusing" the bonus. If you had all the common eWallets, it would have been nearer 300

Now, you want to be the FASTEST, well the benchmark was held by Casino Action, with INSTANT withdrawals back to Neteller. By this I mean I could withdraw, use the "instant payment" facility in banking, log off the casino, log straight into my Neteller, and there it was, sitting there

Next best are the likes of Club World and iNetBet, with payments within the hour during the working day, and before 9am Monday morning if over the weekend.

Membership of the GoWild FASTCASH program should at least equal this.


Some BRITISH players have posted that withdrawals cannot be paid back to DEBIT cards. This is poppycock!!!!!! Certainly for the UK, there should be no problem at all sending both deposits AND surplus winnings back through a DEBIT card (except a Maestro variant - Mastercard)

Withdrawals should also be possible to VISA CREDIT cards. My Barclaycard (VISA) can happily accept a full refund, deposits + winnings, so players who do not use a webwallet should have this option.

VERY FEW casinos charge fees for "normal" withdrawals, such as back to cards or wallets, or even cheques (except if a fast couriered cheque is requested). This is NOT the way to be "revolutionary" (charging a 1.50 fee as noted by one poster).

Since we have at least one ISP placing a block on your domain, it might be worth finding out why, as supposedly you are new, and your domain should NOT have any kind of black mark against it.

If your domain has been seriously tarnished, then there may be quite a few players who never receive a reply from you, and thus assume you have screwed them over. Maybe spammers have been spamming heavily from your domain, and thus have managed to get it blacklisted. It would be enough that they spoofed it, they would not need to actually hijack it.

I registered an account over a week ago, and have received nothing, normally by now a casino would have sent a welcome message, and another reminding me of the benefits of the first deposit offer. It is highly unusual to have received nothing at all. I also signed up for the newsletters, and nothing has arrived that looks like one. It MIGHT be that your domain really HAS been tarnished, and MY ISP has placed a block on it.

At least now there are reports of players receiving payments, and the cheque to a UK player seemed fast enough to be only a minor pain in the a** should my preferred method become unavailable.


FASTCASH - Since it requires a CREDIT CARD deposit, as well as a deposit from another means, I have to ask WHY MANY players make an effort to AVOID using CREDIT cards, as this then involves them in this thorny "faxback form" business. With an eWallet such as Neteller, only standard ID documents are needed, usually a Driving License and Utility bill.
For many, CREDIT cards are a disappearing option, and this INCLUDES here in the UK. I have seen my card issuers one by one issue "anti online gambling" updates to their terms of use, and these are just the VISA cards. Mastercard has NEVER worked for me, I have tried half a dozen, and NONE worked with an online casino.
I have even had occasional rejections from VISA DEBIT, and the only reliable method I use is Neteller (even THIS goes wrong sometimes).

 

[EasyRhino]

Good news about Moneybookers and Neteller, Floyd.

Any plans to get Usemywallet working soon?

 

[Artico]

Made my withdrawal on 7th now its 19th. They answer no emails and withdrawal status still "work in progress". Great service indeed

 

[KasinoKing]

I totally agree with everything Vinylweatherman said (3 posts up)

If GoWild really want to start a 'revolution' and be the best online, meeting all those points would be your minimum requirement. It would be very nice if this could be achieved, but I seriously doubt that it will.

One other thing, having read though this whole thread not only made my eyes bleed, but also made me very thankful that I always wait a month or two before trying a new casino - they always seem to launch too early & be a bit shambolic. I don't have time for all that messing about.

KK

 

[Floyd GoWild]

Good news about Moneybookers and Neteller, Floyd.

Any plans to get Usemywallet working soon?

Hey there

We are working on bringing all available payment methods to GoWild Casino though I still dont have a specific time table for it... Same as you I hope it will happen as soon as possible.

We are also working on adding another processor which will allow us to perform credit and debit cards cash ins, and faster cash ins then ever.

I know people say we should have thought about it before we came online, My personal opinion is that we should make the best out of any situation to create a better place for Casino players also if it means to learn from our new experiences.

All the best

Floyd W.

 

[Floyd GoWild]

I totally agree with everything Vinylweatherman said (3 posts up)

If GoWild really want to start a 'revolution' and be the best online, meeting all those points would be your minimum requirement. It would be very nice if this could be achieved, but I seriously doubt that it will.

One other thing, having read though this whole thread not only made my eyes bleed, but also made me very thankful that I always wait a month or two before trying a new casino - they always seem to launch too early & be a bit shambolic. I don't have time for all that messing about.

KK

I am kind of like you to be honest... I prefer actions!
I hope That in the near time we will prove ourselves to you.
Until then

All the best
Floyd W.

 

[vinylweatherman]

Made my withdrawal on 7th now its 19th. They answer no emails and withdrawal status still "work in progress". Great service indeed

This needs looking at.

First time post from newbie aside, could this turn out to be problems left over from the earlier issues with Emails being blocked by ISPs and Finance being unable to send out confirmations.

I would expect this player needs to send in the standard set of ID documents, but they have never received an email to tell them this. Withdrawals WILL sit in pending if the casino is waiting for the player to send documents.
The earlier issues with live chat not being able to access financial information is not going to help in such circumstances.

If this proves to be yet another ISP blocking the GoWild domain, then Floyd, you could have a BIG problem on your hands.

 

[Artico]

This needs looking at.

First time post from newbie aside, could this turn out to be problems left over from the earlier issues with Emails being blocked by ISPs and Finance being unable to send out confirmations.

I would expect this player needs to send in the standard set of ID documents, but they have never received an email to tell them this. Withdrawals WILL sit in pending if the casino is waiting for the player to send documents.
The earlier issues with live chat not being able to access financial information is not going to help in such circumstances.

If this proves to be yet another ISP blocking the GoWild domain, then Floyd, you could have a BIG problem on your hands.

I am experienced with casino gaming -> I did send them ID documents already. Their live chat support send me test email which came through. Problem seems to be their the finance department. Hopefully Floyd gets this fixed.

 

[vinylweatherman]

I am experienced with casino gaming -> I did send them ID documents already. Their live chat support send me test email which came through. Problem seems to be their the finance department. Hopefully Floyd gets this fixed.

Let's hope so. This proves they were not answering your emails, rather than your ISP blocking them. 12 days to process a withdrawal is BAD for a Microgaming casino when all ID document requirements have been met.

At least you should have more choice in how you receive your winnings now that they have changed their processor, and added another that can credit back to cards.

If I were to make a withdrawal here, I would expect to be promptly asked for documents if necessary, have them reviewed in a timely manner, and if I had deposited through Neteller, would expect payment back to Neteller to be done without fuss, and within 24 hours of my withdrawal being "processed" by GoWild, I would expect to see it on my Neteller statement.

 

[sickdoctor]

So it is


Pity, I just emptied the entire contents of my Neteller account into Canbet

Now for this "bonus abuse" malarkey. I see no rules regarding playing styles, only the base WR and game weightings.

One "revolution" I do see with GoWild is that the T & C, with dates of last update, are pretty much thrown at you every time you enter the lobby. Far bette than the practice of hiding the smallprint in the website.

Seems at least 4 nations are on the hitlist, with 99x WR. Funny that, I thought winnings were being confiscated Surely it isn't fair to have BOTH rules, as to have even the slightest chance with a 99x WR one has to play the "strategy" for your opening bet that has been getting those Poles, Danes & Chinese into so much trouble.

Opening with a 200% bonus, and having ALL GAMES count was asking for trouble in the first place. Bonuses of this size should really be "slots only", with a CLEAR TERM that PROHIBITS play on non-slot games the SUB.

Having such limited deposit options probably saved your bacon, since it seems only three players got caught "abusing" the bonus. If you had all the common eWallets, it would have been nearer 300

Now, you want to be the FASTEST, well the benchmark was held by Casino Action, with INSTANT withdrawals back to Neteller. By this I mean I could withdraw, use the "instant payment" facility in banking, log off the casino, log straight into my Neteller, and there it was, sitting there

Next best are the likes of Club World and iNetBet, with payments within the hour during the working day, and before 9am Monday morning if over the weekend.

Membership of the GoWild FASTCASH program should at least equal this.


Some BRITISH players have posted that withdrawals cannot be paid back to DEBIT cards. This is poppycock!!!!!! Certainly for the UK, there should be no problem at all sending both deposits AND surplus winnings back through a DEBIT card (except a Maestro variant - Mastercard)

Withdrawals should also be possible to VISA CREDIT cards. My Barclaycard (VISA) can happily accept a full refund, deposits + winnings, so players who do not use a webwallet should have this option.

VERY FEW casinos charge fees for "normal" withdrawals, such as back to cards or wallets, or even cheques (except if a fast couriered cheque is requested). This is NOT the way to be "revolutionary" (charging a 1.50 fee as noted by one poster).

Since we have at least one ISP placing a block on your domain, it might be worth finding out why, as supposedly you are new, and your domain should NOT have any kind of black mark against it.

If your domain has been seriously tarnished, then there may be quite a few players who never receive a reply from you, and thus assume you have screwed them over. Maybe spammers have been spamming heavily from your domain, and thus have managed to get it blacklisted. It would be enough that they spoofed it, they would not need to actually hijack it.

I registered an account over a week ago, and have received nothing, normally by now a casino would have sent a welcome message, and another reminding me of the benefits of the first deposit offer. It is highly unusual to have received nothing at all. I also signed up for the newsletters, and nothing has arrived that looks like one. It MIGHT be that your domain really HAS been tarnished, and MY ISP has placed a block on it.

At least now there are reports of players receiving payments, and the cheque to a UK player seemed fast enough to be only a minor pain in the a** should my preferred method become unavailable.


FASTCASH - Since it requires a CREDIT CARD deposit, as well as a deposit from another means, I have to ask WHY MANY players make an effort to AVOID using CREDIT cards, as this then involves them in this thorny "faxback form" business. With an eWallet such as Neteller, only standard ID documents are needed, usually a Driving License and Utility bill.
For many, CREDIT cards are a disappearing option, and this INCLUDES here in the UK. I have seen my card issuers one by one issue "anti online gambling" updates to their terms of use, and these are just the VISA cards. Mastercard has NEVER worked for me, I have tried half a dozen, and NONE worked with an online casino.
I have even had occasional rejections from VISA DEBIT, and the only reliable method I use is Neteller (even THIS goes wrong sometimes).

Just got an email from manager, i asked what happen if i don't have a credit card at all, and they said as far as for the FAST CASHOUT program they take every case to himself and that i can request or be a part of it WITHOUT credit card deposit... also got a freebie :notworthy