GoWild Casino?

Aw man...I was all excited about this and went to register..

I guess the Nov. 10th MG deadline for U.S. accounts was true (I knew it was but guess I was in denial :oops:

Went to select my country...no United States listed

I really missed the boat on this one...oh well, good luck to you guys who opened an account in time :)
 
Aw man...I was all excited about this and went to register..

I guess the Nov. 10th MG deadline for U.S. accounts was true (I knew it was but guess I was in denial :oops:

Went to select my country...no United States listed

I really missed the boat on this one...oh well, good luck to you guys who opened an account in time :)

:rolleyes: So apparently CS didn't know what they're talking about when they said that there weren't any banned states. Sh!t like that p*sses me off.

Here's a suggestion to ALL CSR's:

IF YOU DON'T KNOW THE ANSWER TO SOMETHING, DON'T ACT LIKE YOU DO. JUST SAY YOU DON'T KNOW, BUT WILL FIND OUT.
 
Why would you open a new casino like that and not offer Neteller?? :eek:

It boggles the mind....

Or Moneybookers? I went to the cashier and the ONLY option I saw was credit card (I'm in Canada). So if I won, how would I get paid? They can't pay back to my CC. Boggling is right Nifty.
 
I am not impressed either. They had a host of depositing options including ecocard. Once I tried depositing it said system error. I deposited at 4 different casinos with no problem except this one. Apparently, like the sportsbook I am using they have not sorted out the technicalities with Ecocard. So if they still want to use this as a deposit option they have to contact ecocard to solve the technical aspects first.
 
OK well I ended up depositing with MCard and made a nice profit - the only cashout option for me was Bank Wire for which they are charging me $40 :eek:

I must admit Im quite annoyed.

Why wouldnt you make sure all the payment options were up and running before opening?

Its a shame, as everything else about the operation looks very classy.

I will let everyone know how long it takes to be paid.
 
OK well I ended up depositing with MCard and made a nice profit - the only cashout option for me was Bank Wire for which they are charging me $40 :eek:

I must admit Im quite annoyed.

Why wouldnt you make sure all the payment options were up and running before opening?

Its a shame, as everything else about the operation looks very classy.

I will let everyone know how long it takes to be paid.

MCard:what::what:

I have NEVER been able to get ANY Mastercard to work in a casino, and it is bloody LEGAL here in the UK, whereas the Australian government give the impression it is ILLEGAL unless it is regulated by an Australian authority AND has a license to accept Australians. Lasseters could not offer gaming to Australians, yet an Aussie Mastercard works in a casino that no one else seems to be able to deposit at:confused:

They certainly have Moneybookers now, and to join their fast withdrawals scheme players have to use two different methods, and make at least one withdrawal (preferrably not from "abusing" the unnaturally generous SUB - they will soon learn the hard way about that;))

I will try my Barclaycard, this is one card that I almost NEVER have problems with at casinos, and withdrawals back to the card are handled pretty fast through the banking system too. Indeed, this week, a withdrawal from one Palace Group casino back to Barclaycard beat another back to Neteller by a day (both made late on the 8th). I am OK with withdrawals going back to this card, and hopefully Neteller if they are working on it for a week or two.

I deposited 2000 in "Practice play", and DAMMIT:mad: I have now "won" 30,000 :mad::mad::mad:

(Where the heck is the icon for defenestration of a PC:D)
 
It seems they are quite efficient after all. Less than 8 hours after contacting them via live chat that there were problems with Ecocard, I was able to deposit with this method. Normally, in live chat they will try to shift the blame on the customers and in this case ecocard but the girl there was very nice and actually admitted that it could be a problem on their side. She vowed to take it up and presto, I can now deposit with ecocard. :thumbsup::thumbsup:
 
Well I tried with Mastercard and error error error!

They say they are getting Moneybookers in the next few Days.

On their site it says for fast pay use a card and moneybookers, kind of difficult when they do not have it! :mad:

Maybe teething problems but you would think these things are not hard to ahve sorted on launch
 
Hey Vinyl

It could be something to do with it being a Debit Card, but Ive been able to use it for years.

The Internet Gambling Legislation makes it illegal for an entity to supply or advertise gaming services to Australian Citizens, bar some bookies and lottery sites. If an Australian company is actually awarded an online licence for slots/casino games etc, they still cant provide services to Australians. It doesnt state anywhere specifically that it is illegal for Aussies to gamble at offshore gaming sites. The Act has been in force since 2001 and nobody to my knowledge has been prosecuted or even charged - go figure! :rolleyes:
 
Has anyone been paid from Go Wild yet? I asked them a couple of days ago and they said that I would be receiving a comfirmation email from finance..nothing received as yet, so feeling even more nervy!
 
Well I cant even get a reply from Support via email - live chat are there instantly but they cant tell you anything about payouts or flushing withdrawals or ID documents or anything else a CS person usually can.

Im a little concerned actually with the obscure (almost non-existant)withdrawal information on the website. There is no estimated processing times etc for each method etc, and when I asked CS about how long a bank wire takes (since I cant use neteller) she said up to 12 days :eek: - Bloody hell!! I could walk the cash from there to here in that time LOL.

I must admit the email thing worries me tho....when I asked the live chat operator she stated 'we have replied to all emails'. Umm, no you didnt!..and I know its not my email program as the live chat transcript was sent instantly via their support email address, so they definitely didnt reply.

Shocked - which cashout method did you use??
 
Definitely not looking good!

I paid in using my debit card then when I went to speak to them they said that they could only pay the deposit amount back to my card and the rest would have to be another method, so I just told them to pay the whole amount by cheque. Obviously I'm not expecting to get the cheque quickly, but I did expect them to send me a confirmation email..which I haven't had.

I contacted them again (on Wednesday) and had a conversation with Tamika who said it was all going through and that I'd get a email from their finance bit the same day..which I haven't had. Just checked my gmail account and it's not stuck in spam or anything.
 
Definitely not looking good!

I paid in using my debit card then when I went to speak to them they said that they could only pay the deposit amount back to my card and the rest would have to be another method, so I just told them to pay the whole amount by cheque. Obviously I'm not expecting to get the cheque quickly, but I did expect them to send me a confirmation email..which I haven't had.

I contacted them again (on Wednesday) and had a conversation with Tamika who said it was all going through and that I'd get a email from their finance bit the same day..which I haven't had. Just checked my gmail account and it's not stuck in spam or anything.

THEY is the operative word here - it is NOTHING to do with UK Debit or Credit cards, they will gladly accept the whole lot back, especially DEBIT cards. This leaves UK players looking at receiving cheques for any winnings. If they have "their asses in gear", you should see the cheque within a working week. I ran into this with Roxy and Casino Splendido, however the cheques were on my doormat within 3 to 4 days, so only a minor inconvenience.

Once they have eWallets up and running, this should not be such a problem, as they can return deposits back to cards, and any winnings to the nominated eWallet.

Documents are pretty standard, so it is down to how they handle it. Do they keep losing them, or deal with them efficiently.

The lack of Email support (despite it being offered) is worrying. They simply CANNOT have "replied to all Emails", if ANYONE has not yet had a reply. It can only mean that their system is ignoring Email - maybe it is set up wrongly, just like some of their banking options. Perhaps they have advertised for support queries a "do not reply" email address, such as is used for sending out newsletters.

Interestingly, although I opened a REAL account, I have yet to receive the usual welcome Email from them confirming my registration.

My card is currently the ONLY deposit option I have for them (if it works), however I would like to see some players report the actual receipt of a withdrawal, even if it is a cheque. For me, UK players in particular.

The swift live chat may not last, it could be down to them being so new that they hardly have any players, the lack of swift Email response is more worrying, as if CS cannot help with banking issues relating to withdrawals and documentation, then Email must be seen to work.
 
MCard:what::what:

I have NEVER been able to get ANY Mastercard to work in a casino, and it is bloody LEGAL here in the UK, whereas the Australian government give the impression it is ILLEGAL unless it is regulated by an Australian authority AND has a license to accept Australians. Lasseters could not offer gaming to Australians, yet an Aussie Mastercard works in a casino that no one else seems to be able to deposit at:confused:

lol my Visa works and so does my NT MC debit card also; though have to use C2P with that one :D
 
Just had a live chat session - seems like nobody knows what the hell is going on anywhere. I can wait for a cashout, as long as I am kept informed and my emails are handled quickly, but I cant stand incompetence.

You decide.

info: Please wait for a site operator to respond.
info: You are now chatting with 'CSR'
CSR: Hello there, welcome to GoWild casino :)
CSR: How may i assist you?
you: Hi CSR. I would like to know why nobody at support@gowildcasino.com or finance@gowildcasino.com is responding to my emails - other players at Casinomeister.com are having the same problems.
CSR: Don't know, it is possible that thye are under immense pressure and having problems making it all in some reasonable time
CSR: maybe you can tell me what is your problem and i can see what can i do about it
CSR: ;)
you: Well, I have sent my ID documents twice to support@gowildcasino.com and finance@gowildcasino.com and havent had a reply.
you: I also havent had any confirmation that I have submitted my withdrawal, which I receive from all other Microgaming Casinos
CSR: Ok, let me see...
CSR: send me your full name please
you: Tim *****
CSR: nice to meet you Tim
you: and you
you: vgwrxxxxxxxxx is my account
you: I also didnt receive a welcome email with my account number etc neither did a lot of other players
CSR: We don't send mails with account numbers
CSR: and have anyone confirmed that your documents are recieved?
you: No. Nobody has replied to ANY emails in the past 4 days
CSR: Here it seems that you have your withdrawal processed
you: No offence to you personally, but waiting more than 12 hours for an email response is unacceptable and well outside the industry standard - and it makes players nervous. Already, several players are not depositing due to the problems myself and others are having, so it is having an impact on the casino
CSR: Yes i understand
you: So when you say 'processed', do you mean my bank wire has been sent?
CSR: You can be sure i will be sending this message to my manager
CSR: I can't see here there is no problem for your transaction
CSR: so it is possible that your withdrawal is on the way
you: so its only possible, or it has been processed? There is a big difference
you: And I would very much appreciate an urgent email from management
you: Again, please dont take it personally :)
CSR: I am sure if you made your withdrawal 4 days ago that it is processed for sure
CSR: We really are doing it in less than 24hours
you: Well I only made it 36 hours ago, but most casinos would have done it by now anyway. The big problem is that finance are NOT responding to players and NOT informing them about what is happening with their payouts.
info: Your chat transcript will be sent to tdn30@bigpond.net.au at the end of your chat.
CSR: i know the girl personaly and i know she is doing it in the terms set before and that is 24 hours
you: One person has been waiting 4 days and nothing has even been started yet on his payout - this would make anyone nervous
CSR: i don't know what is wrong with responce mails
CSR: but i will see that my manager gets the message
you: Well maybe you could send her a personal email and see what the problem is - it would be very helpful :)
you: Thanks CSR - lets hope management can sort it out
CSR: Yes i understand, we are under immense pressure and we are really doing our best to make all requests in time we promised
CSR: sure, i will do it right now
you: Well just keep players informed - that is the key
you: Have a good day and thanks again
CSR: Great
CSR: thank you
CSR: we do apreciate
CSR: your input very much
CSR: :)
you: My pleasure.
you: Bye for now
CSR: have a great day
CSR: bye
 
Just had a live chat session - seems like nobody knows what the hell is going on anywhere. I can wait for a cashout, as long as I am kept informed and my emails are handled quickly, but I cant stand incompetence.

You decide.

That did sound like a good chat session you had there Nifty and I do hope you get your cashout soon...it's most likely just simply growing pains or the fact that they may have been inundated with new signups and are just having trouble sorting it all out...hopefully things will smooth out there over the next few weeks and they will start being more responsive to email replies and such...hang in there :thumbsup:
 
I can't find that one either - will this one do? Old Attachment (Invalid)
.

It'll have to:)

I am still worried, but I think THIS bit from the chat posted above sheds some light on things.

CSR: We really are doing it in less than 24hours
you: Well I only made it 36 hours ago, but most casinos would have done it by now anyway. The big problem is that finance are NOT responding to players and NOT informing them about what is happening with their payouts.
info: Your chat transcript will be sent to tdn30@bigpond.net.au at the end of your chat.
CSR: i know the girl personaly and i know she is doing it in the terms set before and that is 24 hours

So,
"finance@gowildcasino.com" is not a "department" but ONE GIRL:what:

How the heck does this casino expect NOT to have problems:confused:

What is CS then, TWO people!!!

I'm afraid that the few players able to deposit with the current restrictive options IS an "inundation" with this parsimonious level of staffing, and it will not take much to tip this new casino into utter chaos where players just don't get their withdrawals in anything like the promised time.

Further, the fact that they freely took AMERICAN players, yet claim to be licensed in MALTA makes things look VERY ODD INDEED. A casino operator would be expected to have at least a basic knowledge of the industry, and most certainly be familiar with the rules and regulations of the jurisdiction they have applied to.

This is another thing, they do NOT HAVE a "license" from Malta, all they have so far is a "letter of intent". Click on the logo, and inspect the list of valid licenses, and Go Wild are simply not there.

Luckily for them, the US issue will go away since it seems MGS are going to implement tools for this, and certainly these will block NEW players, and should leave few EXISTING US players to worry about. Still, no harm in US players signing up now on an opportunistic basis, and playing the MPV tournaments with winnings from the free chip, unless Go Wild have already implemented this block.

It's not as if Malta gives a rat's ass anyway:rolleyes:

Once they have finished with Interwetten, I am sure they can pencil in an investigation of Go Wild accepting US players sometime in 2012:rolleyes:
 
Did anyone got paid by GoWild? (sorry, I don't have the time to read 12 pages right now)

This is what I am waiting to hear.

There are quite a few that have now made withdrawal requests, and it seems all these are in the various stages of "processing", but until we hear of an actual receipt of a withdrawal, we only have the word of Go Wild that they are actually doing anything. We have to be careful, as after all, in the Neteller fiasco US players were frequently being told that the balance of their account had been withdrawn and was "being processed". I recall the thread asking to hear from any US customer who had actually RECEIVED their money from Neteller. Sadly, it turned out that all along, Neteller were lying. Sadly, this kind of trickery from well known and VERY highly regarded companies means that an unknown new entity that expects to be trusted on their word that they are "processing" something is going to be treated with a great deal of conservative wariness until such time as an independent source (such as a casinomeister player of some standing) tells us that indeed they have received what has been "processed", and pretty much as promised.
Once a few have confirmed receiving payments from Go Wild, the fact it is Microgaming should mean that many more will dip their toes in & have a go. The introduction of Moneybookers and Neteller should open the doors to a far wider audience, although the risk is that they will be overwhelmed, and standards will suffer enough to bring their integrity back into question.
 
I am not allowed to play there because...

Elliott Spitzer used to be the Attorney General of my state...and he scared them all away before anyone knew what he really is!!!
 
I found a list of Rivals...

But be warned... these places are hard to beat!

Hey Bryan... if posting this URL isn't cool.. My apologies.

<snipped>
 
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