GoWild Casino?

[Nifty29]

And that is what they just did after 2 weeks! First email I got from them.
"Hello,

Please note that due to bonus abuse detected in your gaming account.

We do not tolerate any bonus abuse, your account is locked and your
initial deposits will be refunded.


--
Best regards,
GoWild Casino
finance department
www.gowildcasino.com"

Had more than 2000 there. Now I lost all my winnings! I played with 10 bets so no small bet grinding 1-4? This is ridicilous, I will fail a complaint to LGA about this.

Well I thought the MG Bonus System was pretty sound e.g. cant really be abused, due to the weightings given to games like roulette etc, but lets just wait for the other side of the story....experience tells me there usually is one.

 

[bash_2357]

OK, I have been giving these guys the benefit of the doubt here but not so sure anymore. Here is what has happened.

Dep 200 for initial sign up. Bonus Credited- Lost quickly
Dep 300 on another offer- Lost again
Dep 500 on another offer- Lost again

Dep 500 on Monday through neteller ( as it was finally available). Made some money and tried cashing out only to be told that neteller withdrawals was not available.

Very helpful CS transferred a proportion back to my credit card ( on Tuesday) and the rest i am told was done through neteller yesterday first thing.

BUT, no sign of any of it. I can sort of understand the Credit card one as that can take 2/3 days to appear but neteller should only be a matter of hours( so they tell me). They can't explain this.

I must admit the customer service appears to be the most polite and helpful CS i have come across but in the end what good is that is they don't pay???

 

[daywalker]

Now that you have received your check, I doubt whether the CS reps were lying and it's just that they did not understand how to locate the date that the check was sent. Incompetence? Probably. Deceit? Dont think so.

BTW, were any one of the 3 dates mentioned to you the 18th and how far apart were they?

No, none of the dates mentioned was the 18th but then I had already said as much in my original post. Floyd told me on PM the other day that it had been sent on the 11th, the previous three dates I was given by their CS (Prior to my PM with Floyd) were 11th, 13th and 'over the weekend (so either 15/16th).

Incompetence? Maybe
Deceit? Yes. If the cheque hadn't been sent until the 18th then they were obviously lying about the other 'sent' dates they gave me. If they couldn't locate the send date they would've been better off telling me as much instead of giving me a false date, even Floyd maintained it was sent on the 11th which is clearly not true unless they are now going to pipe up and tell me they post date their cheques and letters!

 

[Artico]

I send mail their finance department that I wont accept this decision. What If I lost my 300 playing the way I did, should I get my money refunded then?

2weeks I waited for their email, I asked from livechat that "its everything ok with my withdrawal/playing?" they said YES. I asked is my withdrawal on its way they answered YES. And now comes this.

This all is just hilarious. Showing bad marketing, poor service, lying about things. 101 How NOT to handle customers. Im marketing student I think make example for this to my next presentation.

 

[Jufo]

Bonus abuse BS

It is obvious this casino is accusing bonus abuse on all players who happened to win. They seem to think that the only way to play their bonus without abusing it is to LOSE. I really hope these rogues go out of business.

 

[Balky]

Reading about all those problems, especially the issue with articos "bonus abuse" and this entire mess regarding the payouts, checks etc. triggered the decision to uninstall this casino from my computer. I will also have my account closed there. There are enough approved MG Casinos listed here for playing where I never had any kind of such problems. Too bad how things developped, cause in the start I had a nice impression about Gowild. Under the given circumstances however its far too risky - at least for me personally - to deposit and play there.

Cheers

Balky

 

[zenderady]

Floyd can you please tell us how you decide if a player is a bonus abuser?
and after stating the criteria you are using, it should be just fair that if a person used that criteria and LOST their deposit that they should get the money back! or is it just one way? you don't pay the winnings but keep the lost deposits

so please choose.. either pay winnings or give back lost deposits that used the same criteria that you are going to tell us
thank you

 

[cristra]

question for Floyd

I've checked this casino from the first days it was mentioned here and I must say that, like other members, I was impressed with the presentation (and with the bonus also). I downloaded the software, registered, but since eWallets were not available, I've decided not to play here yet.

Now, to be honest, I'm not sure I want to play...

I understand that a mistake has been made by giving a bonus too generous for a newly established casino. And this mistake was even more dangerous since not all the deposit methods were made available. So, the majority of those who have registered here, either won with the use of the free chips, or tried to take advantage of this bonus, before it disappeared (I don't know about you, but I am sure everyone agrees that the bonus was not going to last long).

Everyone played with a bonus, It was clear that the casino is going to have a loss. Now my question for you Floyd is: What EXACTLY constitutes bonus abuse?

From your terms & conditions I can see that playing with pounds while not being from UK is a form of bonus abuse. Now this is clear.
What else constitutes bonus abuse? What are the exact reasons people are denied their winnings? (How many people are being denied their winnings btw? It seems that there are more that 3 players...) You say this is because of "bonus abuse", but this is not enough... What is bonus abuse an why is it not explained in your terms and conditions?

If we start a thread with pictures of beautiful women ( or men, for the ladies ), I am sure that what represents beauty from some of us, does not say much for the others...

If you want to start the revolution Floyd, here is your chance:

Define bonus abuse EXACTLY and pay the people that won following the terms and conditions, even though you know now that they were poorly written! You make the rules, you provide the games, if players obey the rules and play the games properly, you should pay them! This is the principle here at CM and this is the revolution we are waiting for.

Gamblers make mistakes all the time and gamble more that they can afford to lose, and when this happens, they can't claim back their losses. A bet lost can not be undone. But why should it be different when a casino promises more that it can afford to pay?

Seems to me the GoWild revolution was over before it even begun...

 

[EasyRhino]

Well I thought the MG Bonus System was pretty sound e.g. cant really be abused, due to the weightings given to games like roulette etc, but lets just wait for the other side of the story....experience tells me there usually is one.

Well, when gowild first launched, they had their bonus set up differently than "default" microgaming clearplay, and it was MUCH MORE LAX. Many of the games were weighted much higher than normal MG policy. This meant that you could deposit, get the max bonus, then just play any of a variety of lower-edge games, and probably expect to cash out a winner.

When I first saw that, I thought.. "what are they thinking?!"

They have since tightened up the bonus substantially. (Effectively 990x turnover if you play table games!) Kind of closing the barn door after the horse left.

 

[vinylweatherman]

I send mail their finance department that I wont accept this decision. What If I lost my 300 playing the way I did, should I get my money refunded then?

2weeks I waited for their email, I asked from livechat that "its everything ok with my withdrawal/playing?" they said YES. I asked is my withdrawal on its way they answered YES. And now comes this.

This all is just hilarious. Showing bad marketing, poor service, lying about things. 101 How NOT to handle customers. Im marketing student I think make example for this to my next presentation.

Let's begin with a question.

Did you make your FIRST bet with your ENTIRE BALANCE (deposit+bonus), WIN, and THEN play with 10 credit bets.

As chuchu59 revealed,

This is utter nonsense. They detect bonus abuse in your account. Is it a living thing or something? If this is 'bonus abuse' then they should refund my deposit to me as I also played like Artico and played the whole balance on one game of 'paigow poker'. I lost but since this is abuse I demand a refund

If this is so, this is poorly written terms and conditions. It would be VERY SIMPLE to include a term that expressly PROHIBITS this kind of total balance bet strategy and have it cover ANY game.

What is so very bad for Go Wild is the FORTNIGHT of utter DECEIT by continually telling Artico that his withdrawal was OK, being sent, had BEEN sent etc. There is no WAY it would take more than a MINUTE to check for this so called "abuse" strategy, and they could have pretty much IMMEDIATELY made the decision they made.

PLAYERS for their part - DON'T BE SO FRIGGIN STUPID as to even THINK of using this pretty obvious "advantage play" strategy in the present climate. It is as old as the hills, and EVERY CASINO knows about it, and will check for it as a matter of routine.
Dodgy affiliate sites make a fortune out of touting this strategy, as well as the older Blackjack and French Roulette grind, and will make it appear that it is not a problem, and players can freely use it - of course they do this, they get their affy payment, and the player gets screwed. Just because PaiGow is now the "in thing"; in essence, the strategy is the same.

This is, however, NOT the way for Go Wild to reach the standards for accreditation, what they need to do is write the terms so that these common strategies are CLEARLY excluded from play with the bonus. MG software now supports measures to prevent these strategies from even being attempted, just read the rules at Aspinalls - a fellow MG casino, where it states that betting limits are lowered for accounts that have claimed the new player bonus.

Players who LOST using this strategy should receive a REFUND followed by having their accounts locked - it is not considered permissible for casinos to "have their cake and eat it" by upholding the bet when the result goes in their favour, but voiding it when it does not.

Go Wild should implement the option in MG software to lower the maximum coin in ALL games where there is any chance of a player constructing such a bet where the entire balance can be bet on a near 50/50 outcome. The game of Sic Bo is similarly vulnerable, and this might be where the "STUPID" players try it next. More obvious are Blackjack and Bacarrat, however Roulette can be "done" by more than just the obvious. As well as lumping everything on Black, it is possible to place 16 single number bets to achieve the same objective, and this may not be prevented unless the single number bet is capped right down to 1 or 2 credits for the SUB.

When Fortune Lounge (accredited) was being hit with a similar strategy, they initially reacted by voiding winnings, however, they were told this was not expected of an accredited casino, and that they should pay (except where other fraud, such as multiple accounts, was also detected), update the terms, and throw out said "advantage players". Fortune Lounge now have bonus terms that cover this kind of opening strategy, and thus players who try it have indeed breached a rule, and the casino can then refuse to pay on these specific grounds.

If Go Wild continue to have weak terms, and rely on the "we can do what we like because you won abusively" concept, they will soon enjoy rogue status at several portals, and this will end up damaging their credibility.

Artico, don't waste your time with Malta, but PAB - bear in mind though, that if you did indeed make this big bet strategy, you ARE an "advantage player", but also a "stupid" one. You should base your bitch on the fact you played fully within the rules, but with a view to using your skill to win, which is exactly what most gamblers aim to do.

 

[Artico]

"Did you make your FIRST bet with your ENTIRE BALANCE (deposit+bonus), WIN, and THEN play with 10 credit bets."

I did not, I used 150 bets at the beginning(blackjack). I also played many different blackjack games I think I even altered my betsize(cant check that because locked account). When I thought I had won "enough" I thought why not to clear my bonus. I even wagered few 1000 extra for fun and played slots too. I think try with PAB next. I havent heard from Floyd or support since my account god locked. I rispected their T&C in every way. I have played on atleast 10 microgaming casino and pokersites never faced anything like this. Have played similar way on many sites.

I think they hope this whole mess magically disappears.

 

[sickdoctor]

finland

Hi it is just me or all the posts about not getting paid are by Finnish people, got a feeling its the same guy artico doing all these posts cause tell you the truth i dont know what the hell thye are talking about.

go wilds service is great, true they have some issues with their processor but i have a feeling that the guy complaining about being 'bonus abuser' open more than 1 account and making us all worried.


i got my winings from them and i read couple of people who also did. can someone from casino meister please check if that the same ip casue the location is the same and the the date they open the account is the same... just wondering

also if people got paid please write it down so we can keep playing, i love the design and the customer support will be suck to leave

 

[vinylweatherman]

"Did you make your FIRST bet with your ENTIRE BALANCE (deposit+bonus), WIN, and THEN play with 10 credit bets."

I did not, I used 150 bets at the beginning(blackjack). I also played many different blackjack games I think I even altered my betsize(cant check that because locked account). When I thought I had won "enough" I thought why not to clear my bonus. I even wagered few 1000 extra for fun and played slots too. I think try with PAB next. I havent heard from Floyd or support since my account god locked. I rispected their T&C in every way. I have played on atleast 10 microgaming casino and pokersites never faced anything like this. Have played similar way on many sites.

I think they hope this whole mess magically disappears.

This is looking worse for Go Wild, assuming they are sticking with "bonus abuse", rather than playing the "multiple account" card.

This is simply an aggressive strategy, but 150 is NOT anywhere near the possible 900 possible from the SUB. While many players might not bet 150 on a hand of blackjack, it represents the NORMAL playing style of a "high roller", and seems a perfectly reasonable strategy for a quick boost, without it being an overt advantage play.
This looks very much like gameplay is being audited, and "bonus abuse" is being used players who merely played an aggressive opening, ANY big bet that still forms less that the initial bankroll simply CANNOT EVER be "bonus abuse", since no BONUS funds are in play.

By all accounts, there was play on a variety of Blackjack games, and some slots, it doesn't seem to be a "grind of WR" after an initial boost.

It is down to the playlogs really. EVERY player is ENTITLED to their playlogs, it is a requirement of their gaming licence that such records be kept, and players allowed to see theirs on request. Refusing to provide these would look like a cover up, but producing them would show EXACTLY what bets were played, and we can take into account that Go Wild have ruled this to be "bonus abuse" - and we then have a factual starting point from which to judge the actions of Go Wild compared with expectations of what should happen from an "accredited" casino.

The playlogs will form part of the PAB process, and your case seems one worth pursuing (from your postings), whatever you do, do NOT "lie" or be "economical with the truth" when submitting said PAB thinking it might help your case. Max WILL find out, and if you are caught out, you will be banned and shamed on the forum, with a red username and "Bogus Complaint" next to it. You may also receive a bill for 500 for wasting Max's time.

 

[deucebag]

Even if a player does wager his entire balance in one hand, there is no way that can be considered "bonus abuse" as long it is not disallowed in the T&C. If GoWild is confiscating winnings based on that, then they should be rogued. I certainly hope that is not the case, and that they have legitimate reasons such as players signing up multiple accounts.

 

[vinylweatherman]

Even if a player does wager his entire balance in one hand, there is no way that can be considered "bonus abuse" as long it is not disallowed in the T&C. If GoWild is confiscating winnings based on that, then they should be rogued. I certainly hope that is not the case, and that they have legitimate reasons such as players signing up multiple accounts.

Casinos consider this to be "bonus abuse", but it is THEIR responsibility to put this kind of thing as an exclusion in the rules. This was the argument CM applied when FL were voiding winnings for a similar version of this strategy. Artico seems to indicate that Go Wild have widened the somewhat questionable definition of "bonus abuse" to include a multitude of playing styles, making it impossible for players to know what is accepatable or not.
I have to assume that Artico is being honest with us until we hear otherwise, which is why a PAB is so important as this will reveal the facts. Failure on the part of Artico to use the PAB facility after being so indignant in this thread would give the impression he does not want to reveal the full facts, and this might lead me to believe he has done something more than simply playing aggressive blackjack.
If this turns out to be FRAUD, rather than "bonus abuse", Go Wild had better say so, as this would JUSTIFY their actions, rather than making them look bad.

The 200% to 600 bonus is the kind of thing that will attract the FRAUDSTERS, as well as the "advantage players". The difference is that FRAUDSTERS will use false details in order to take advantage of the bonus more than once. I believe that in some cases casinos have revealed that some fraudsters have made DOZENS of new accounts in order to scam casinos.

 

[Artico]

I can assure you that I have never used multiple accounts on ANY site. I can also assure you that I havent used BOTS on any site. And YES I will file PAB for this. Before filing I wait few days just to give GoWild opportunity to make things right(?). Moderators can check if ip is used by another user.

I started online playing on 2004 since that I have allways been paid by casino/poker site. I used to trust Malta based casinos and Microgaming sites they usually have very good reputation.

Ill ask GoWild about my playlogs but I dont believe they give those since they contacted me only one time. Today I pm`ed Floyd but no answer, also contacted their finance - no answer.

 

[Nifty29]

Well my bank wire hasnt arrived, but its only been 3 business days I guess. If it doesnt arrive by next Tuesday Ill be getting concerned. Its unfortunate that artico was told everything was sent and OK when in fact it wasnt....makes me a little nervous about the assurance I received about my own situation, but others have received their cheques so Im prepared to wait a little longer. (I made the withdrawal on 13/11/08 btw -longest I have ever waited in 5 years)

I do agree with CM about the bonus 'abuse' issue - pay the player and close the account. If an error or omission was made in the terms, then it is the casino's responsibility and they should accept it as such.

However, Ive never implemented any of these 'abuse' strategies, as I just see bonuses as a way to extend my play (winning is a bonus). Experienced players should know the ropes by now with bonuses and be aware that anything out of the ordinary will come under close scrutiny.

The only place Ive ever been labelled a bonus 'abuser' is at ThisIsVegas,Paradie8,Cocoa and DaVincisGold - and I only ever played slots at max $2 per spin so work that one out

It would be helpful if Floyd shed some more light on the situation.

 

[jetset]

I do agree with CM about the bonus 'abuse' issue - pay the player and close the account. If an error or omission was made in the terms, then it is the casino's responsibility and they should accept it as such.

100 percent correct - why is it necessary to constantly remind casinos of this basic ethical truth? Unless the operator is a damned crook, of course....

 

[cristra]

Taken from their recently updated T&C: Please note that any case of bonus abuse will not be tolerated and will result confiscation of all winnings and in extreme cases your initial deposit amount as well. In addition, GoWild management will consider locking your gaming account permanently.

Still, could you please explain what EXACTLY is bonus abuse, Floyd?

I don't mean to be rude, but with all these marketing mistakes, this casino is beginning to look like a Ponzi scheme: "rob-Peter-to-pay-Paul".

 

[Pinababy69]

Taken from their recently updated T&C: Please note that any case of bonus abuse will not be tolerated and will result confiscation of all winnings and in extreme cases your initial deposit amount as well. In addition, GoWild management will consider locking your gaming account permanently.

Still, could you please explain what EXACTLY is bonus abuse, Floyd?

I don't mean to be rude, but with all these marketing mistakes, this casino is beginning to look like a Ponzi scheme: "rob-Peter-to-pay-Paul".

Bad enough that NO ONE can define bonus abuse period. But now they've added in EXTREME cases of bonus abuse. It's almost laughable, if people weren't being denied winnings and having accounts locked. And what kind of "bonus abuse" would justify any casino keeping deposits as well as winnings? If they mean multiple accounts, as in fraud, then why don't they say that? And....they'll "consider" locking your gaming account permanently? Ha ha...let's see, if they confiscate not only your winnings, but also your deposits...do they really need to lock your account? Do they seriously think you'd be willing to deposit again and have another go at it? Those have got to be the most poorly written terms I have read recently.

And nary a word from poor Floyd. Not looking good for this place, and they've been uninstalled from my hard drive. Please let us know when you PAB Artico...definitely one to watch.

 

[offtherecord]

Here is my story:

I have deposited at GoWild Casino on November 7th. I asked for a withdrawal via bank transfer on the 10th, after having won a 500 EUR bet and playing autoplay. I was asked for my documents, which I provided on the 11th as well.
Ever since I have not had any reaction to my inquiries about the state of my withdrawal. Live support has told me they do not have that kind of information available, emails to finance@ do not yield a response. I did however receive an email stating that my account would be locked and further deposits would not not be welcome, my withdrawal was not mentioned in this email.
I contacted their rep on this forum on November 20th. The PM was read a few hours later, yet there has not been a response.

I do not live in Finland and do not do multiple accounting. In case I do not receive my deposit back I am going to file a complaint with my credit card company - I guess we are lucky they were too incompetent to implement Neteller before launching the whole thing.

 

[Rusty]

Bad enough that NO ONE can define bonus abuse period. But now they've added in EXTREME cases of bonus abuse. It's almost laughable, if people weren't being denied winnings and having accounts locked. And what kind of "bonus abuse" would justify any casino keeping deposits as well as winnings? If they mean multiple accounts, as in fraud, then why don't they say that? And....they'll "consider" locking your gaming account permanently? Ha ha...let's see, if they confiscate not only your winnings, but also your deposits...do they really need to lock your account? Do they seriously think you'd be willing to deposit again and have another go at it? Those have got to be the most poorly written terms I have read recently.

And nary a word from poor Floyd. Not looking good for this place, and they've been uninstalled from my hard drive. Please let us know when you PAB Artico...definitely one to watch.

Confiscation of deposits is rogue behaviour under any circumstances in my view. How can it ever be justified?

"We have decided you were committing fraud so we are stealing the money for ourselves and calling it legal."

So where is the Rep anyway?

 

[Pinababy69]

Confiscation of deposits is rogue behaviour under any circumstances in my view. How can it ever be justified?

"We have decided you were committing fraud so we are stealing the money for ourselves and calling it legal."

So where is the Rep anyway?

I gotta start wording my posts better Rusty. Of course confiscation of deposits is never okay. Sorry if it sounded like I was condoning it in any way.

 

[cristra]

Here is my story:

I have deposited at GoWild Casino on November 7th. I asked for a withdrawal via bank transfer on the 10th, after having won a 500 EUR bet and playing autoplay.

I have contacted live support and asked some info on their promotional conditions:

info: Please wait for a site operator to respond.
info: You are now chatting with 'Mia'
Mia: Hello, welcome to GoWild
you: Hello Mia!
Mia: How may I assist you?
you: I'm checking up your website, as I would like to give your casino a try...
Mia: I m sure you will like it
you: I'm wondering whether or not should I take your new customer bonus and I have a question...
you: What constitutes bonus abuse?
Mia: I'am sorry , that promotion has ended though I can offer you AMAZING 1st deposit bonus
you: could you give me more details ?
Mia: I will tell you know what is it about
Mia: We have an outsourcing company that takes care of it
Mia: And they are stopping every bonus abusers and any kind of frauds
you: ok, so what kind of promotion are you currently offering ?
you: is it not the one advertised on the website ?
Mia: We are offering 200% bonus up to 600EUR on your 1st deposit
Mia: and this is only for slots games
you: I am interested in playing table games also...
Mia: 2nd great promotion is that we are going to give you 100% up to 200EUR if you prefer playing table games
Mia: and since I can see that you like table games I am going to give you that AMAZING 100%
you: so Mia, I will take this table games bonus, is there some kind of play that is prohibited ?
you: I will choose EUR as my currency, since I am not from UK ...
Mia: Sounds good
Mia: Would you like me to assist you with your registration ?
you: No, thanks Mia, I will be fine ... one last question though ...
Mia: Yes, go ahead
you: Is there a maximum cashout on the bonus ? Am I allowed to bet big (100-200 EUR) or my entire balance ?
Mia: Maximum cash-out can be between 1 EUR and 1.000.000.000 EUR
you: )
Mia: And I hope you hit some BIIIIG
you: ok, this being said, it is not considered bonus abuse to bet big with your bonus and try to reach your target and I am allowed to play anything I wish, right ?
Mia: We have that outsourcing company that is dealing with fraud problems
Mia: And they're checking everything for us
Mia: Though, practically, you are right
you: yeah, but fraud relates with fake ID's and stuff like that ... I'm sure there's nothing to worry about so I am more concerned with what I am and what I am not allowed to do with the bonus
you: If I'll be lucky I'm ready to provide any documents and comply with any verification necessary...
Mia: You can bet as much as you wish
Mia: And reach that higher amounts
you: anyway, everything seems right, so I'll see you soon here
Mia: And I thank you for telling us that we will have an excellent co-operation in the near future
you: thanks a lot for your time!

 

[vinylweatherman]

Here is my story:

I have deposited at GoWild Casino on November 7th. I asked for a withdrawal via bank transfer on the 10th, after having won a 500 EUR bet and playing autoplay. I was asked for my documents, which I provided on the 11th as well.
Ever since I have not had any reaction to my inquiries about the state of my withdrawal. Live support has told me they do not have that kind of information available, emails to finance@ do not yield a response. I did however receive an email stating that my account would be locked and further deposits would not not be welcome, my withdrawal was not mentioned in this email.
I contacted their rep on this forum on November 20th. The PM was read a few hours later, yet there has not been a response.

I do not live in Finland and do not do multiple accounting. In case I do not receive my deposit back I am going to file a complaint with my credit card company - I guess we are lucky they were too incompetent to implement Neteller before launching the whole thing.

Forget it, you will NOT be getting paid anything other than your deposit.

Your betting strategy is NOT "exceptional circumstances" by any means, although it is what is commonly called "bonus abuse" by casinos, in that you employed a strategy, FULLY compliant with the T & C and consistent with MG "Clearpay" rules, but that would give you a GOOD (certainly not guaranteed) chance of winning.

This strategy is what I call "double up & grind", and it also what I call "stupid" since it is so well known in the industry that it is routinely looked for with automated first withdrawal audits, which catch it 99.999999999999% of the time.

What Go Wild NEED TO DO is to prohibit this SPECIFICALLY within their promotional terms and conditions. Indeed, they should go further, and make their 200% SUB for SLOTS ONLY, as have many MG casinos offering such an opening match bonus.

Currently, they are going from bad PR to suicidal PR, and they are going to end up being cited on internet forums as the casino with the WORST history since Virtual for confiscation of winnngs. This will destroy their launch PR machine "A revolution in ......". Far from it, they seem to have taken some of the WORST elements of online casinos, and combined it into one offering.

They will, of course, get away with it, they are licensed in Malta

Unless AFFILIATES boycott them, they will continue to thrive, and not feel the need to change.

MOST players will not notice much wrong, they have little or no chance of winning from the SUB through conservative betting, and if they bet big, will ALSO be accused of "bonus abuse". Artico made large 150 bets on Blackjack, and switched to lower betting once ahead, despite being well clear of "double up & grind", he also had winnings confiscated.

Rather than asking what is NOT allowed, we should be asking what IS allowed

I would like to nominate Go Wild for a Casinomeister award, the most incompetent and screwed up launch of the year - they could have done so very well too, all it needed was a little more thought before going live unprepared for players. THEY should have "done their homework" before launching with that SUB and those T & C.


If they confiscate the DEPOSIT, then you ARE entitled to lodge an "adverse merchant report" with VISA - don't immediately chargeback, lodge this rather obscure report, it gives the merchant an "adverse rating", just like we get if we fail to pay our debts off and a report is placed on our credit file, but without them actually sending in bailiffs for recovery.

Confiscation of winnings is ALSO cause for an "adverse merchant report", since although they refund the money, they fail to provide the service as advertised, whereas the above is failure to proivide the services, and failure to refund the payment for said services. Other than in circumstances of FRAUD, this is THEFT, and they CAN be taken to court, and this could even result in CRIMINAL proceedings.
Under consumer contract law here in the UK, any business can only make charges for a BREACH OF CONTRACT, and thes charges must be ACTUAL COST, this has ALREADY BEEN TESTED in the UK Courts, and the Credit Card companies LOST, and the BANKS are probably about to, but they are not giving up quietly.

Under the NEW Gambling act here, gambling debts ARE now enforceable, unlike before, which even opens a legal avenue for claiming the WINNINGS. The INDUSTRY pressed for this, ironic really, as it was meant to allow them to pursue US when we bet with a line of credit, and then failed to pay up, and the law as it was then meant we could simply get away with it.

Online casinos feel the above is pretty unlikely to happen since most players have won nowhere near enough to even cover the legal fees, and would simply not bother.

Go Wild staff need to get in early tomorrow, and start writing some COMPETENT terms and conditions, that make it CLEAR what is, and is not, allowed with respect to the promotion. They should also consider suspending this promotion till they have thought things through, before any further PR damage is inflicted on them.

A simple term might go:-


"while a player has an unreleased bonus on their account, no single wager may be made that constitutes more than nn% of their initial purchase + the bonus granted".

10% may be a good starting point.