GoWild Casino?

[damo10]

gowild finally contacted me yesterday and asked for my bank account details. will i finally get paid?

 

[pmhcfc]

dunno, you said you got paid no ?

I think chu's point was that you've been here since October- left it 5 weeks before you've posted and all your posts (apart from your first 'hi' post) have been telling us how fantastic GoWild are...whilst most of the rest of us have obvious reasons to be a little 'concerned' about them.

 

[Artico]

I got paid today after two months of waiting. Thank you maxd for you effort

 

[me_and_ed]

I got paid today after two months of waiting. Thank you maxd for you effort

Hopefully they will continue to pay and not just take care of the PAB'ers, but who is willing to take a chance?

 

[palapaisti]

I have been waiting my withdrawal from GoWild more than 2 months... they have only returned my initial deposit. I have not got any answers why my winnings have been confiscated.

 

[1819]

lol. worst casino ever. uncle floyd continues to ignore everyone. he came on her a few weeks ago to "thank" a post because someone said something positive. cant imagine what they were thinking. all others are fending for themselves. what a joke.

 

[vinylweatherman]

lol. worst casino ever. uncle floyd continues to ignore everyone. he came on her a few weeks ago to "thank" a post because someone said something positive. cant imagine what they were thinking. all others are fending for themselves. what a joke.

Let's see if I can flush him out again then

So far, I have been paid promptly, even when winning from a bonus.

There seems to be a bonus with every deposit, even when there is not a promo offered. My criticisms seem to have been addressed, with the prompt return of "EZBonus", and automatic crediting of offered bonuses for players opted in by default. They seem to have disappointed in one respect by making the SUB compulsory, which does not sit well with the volume of issues generated from the SUB they had at launch.

Apart from the regular bonuses, their promotional calendar is empty, and this soon gets a bit boring when some other casinos throw in contests and draws.

This thread now gives me the impression that they are only paying out to those players who make a huge fuss, whereas they assured Max that all players who abided by the terms at the time they played would be paid, and they just needed time.

They also have a habit of changing the terms almost on a daily basis, so it is hard to know where we stand. Some of these changes are significant, and give us the perplexing contrast between EZBonus and a long list of banned games, as well as a couple of games that are neither allowed, nor banned, leaving their status undefined which is unsatisfactory.

 

[thebizb]

I'm a VIP here and when i went to ask about all of this , here is what i was told


Ivonne: Hello, Brendon

brandon: hello
Ivonne: Ivonne is here for you
Ivonne: How are you?

brandon: okay thanks u?

Ivonne: Great!

brandon: In the past few days I have been reading a few things that have me worried

Ivonne: Please tell me all about it

brandon: Is it true people are having major problems withdrawing from here and infact that some players are being told that their winnings won't be paid to them because of bonus abuse??

brandon: How can there be bonus abuse when u offer a bonus with every deposit?

brandon: I've deposited over 1K in 2 weeks here and seeing these things makes me worried

brandon: its now making me skeptical as to whether I should continue my play here

Ivonne: There is nothing wrong with our withdrawal, if any issue comes up it is being taken care of successfully

Ivonne: No need to worry about that

Ivonne: Floyd now wants to talk to you about this matter, so I will transfer you to him now

brandon: ok

Ivonne: See you soon, Brandon

brandon: bye

info: Please wait while I transfer the chat to 'Floyd'.
info: You are now chatting with 'Floyd'

Floyd: Hi brandon

brandon: hey

Floyd: How are you feeling today?

brandon: not bad thanks u?

Floyd: I'm great
Floyd: Please let me know what is on your mind

brandon: just have been reading many issues about people having troubles receiving there withdrawls, about getting what they call the run around..

brandon: that many have been told they won't receive their payments because of bonus abuse and what not, how could there be bonus abuse when u offer a bonus with every deposit?

Floyd: yes brandon
Floyd: I think I know what you are referring to
Floyd: Please allow me to explain

brandon: more than willing to listen

Floyd: We had an issue with 4 players who used cheating strategies
Floyd: and fraud
Floyd: and as a result of that
Floyd: we had to open an investigation
Floyd: they were all paid
Floyd: from the benefit of the doubt
Floyd: though in the time until they paid
Floyd: they created a lot of forum threads
Floyd: Though I can assure you
Floyd: That GoWild Casino
Floyd: Not only pays
Floyd: We are one of the fastest casino's
Floyd: Our VIP players often gets the withdrawal on the same day

brandon: hmm... well if what you say is true then i understand

Floyd: I assure you That We are a well respected casino
Floyd: We pay with a smile
Floyd: How is your experience at our casino?

brandon: Other than getting my a** kicked every time, its been pretty good, reps are great... was just concerned taht my hard earned money was going somewhere that wasn't flying straight

Floyd: I am glad you like our support they are great

brandon: okay thanks for speaking with me, i'll be back in a day or two with a deposit.. means alot you took the time to explain things to me

Floyd: Your money is safe and I suggest you to make a withdrawal just to check us out

brandon: lol... gotta win before i can withdraw...

Floyd: I will give you a chance to win
Floyd: You have in your account
Floyd: 15 spins
Floyd: on the tomb rider slot

brandon: thank you... glad your willing to take the time to speak with the players and address their concerns

They didn't say who the players were, but if theres any truth to this then i see their concerns.

 

[vinylweatherman]

I'm a VIP here and when i went to ask about all of this , here is what i was told


Ivonne: Hello, Brendon

brandon: hello
Ivonne: Ivonne is here for you
Ivonne: How are you?

brandon: okay thanks u?

Ivonne: Great!

brandon: In the past few days I have been reading a few things that have me worried

Ivonne: Please tell me all about it

brandon: Is it true people are having major problems withdrawing from here and infact that some players are being told that their winnings won't be paid to them because of bonus abuse??

brandon: How can there be bonus abuse when u offer a bonus with every deposit?

brandon: I've deposited over 1K in 2 weeks here and seeing these things makes me worried

brandon: its now making me skeptical as to whether I should continue my play here

Ivonne: There is nothing wrong with our withdrawal, if any issue comes up it is being taken care of successfully

Ivonne: No need to worry about that

Ivonne: Floyd now wants to talk to you about this matter, so I will transfer you to him now

brandon: ok

Ivonne: See you soon, Brandon

brandon: bye

info: Please wait while I transfer the chat to 'Floyd'.
info: You are now chatting with 'Floyd'

Floyd: Hi brandon

brandon: hey

Floyd: How are you feeling today?

brandon: not bad thanks u?

Floyd: I'm great
Floyd: Please let me know what is on your mind

brandon: just have been reading many issues about people having troubles receiving there withdrawls, about getting what they call the run around..

brandon: that many have been told they won't receive their payments because of bonus abuse and what not, how could there be bonus abuse when u offer a bonus with every deposit?

Floyd: yes brandon
Floyd: I think I know what you are referring to
Floyd: Please allow me to explain

brandon: more than willing to listen

Floyd: We had an issue with 4 players who used cheating strategies
Floyd: and fraud
Floyd: and as a result of that
Floyd: we had to open an investigation
Floyd: they were all paid
Floyd: from the benefit of the doubt
Floyd: though in the time until they paid
Floyd: they created a lot of forum threads
Floyd: Though I can assure you
Floyd: That GoWild Casino
Floyd: Not only pays
Floyd: We are one of the fastest casino's
Floyd: Our VIP players often gets the withdrawal on the same day

brandon: hmm... well if what you say is true then i understand

Floyd: I assure you That We are a well respected casino
Floyd: We pay with a smile
Floyd: How is your experience at our casino?

brandon: Other than getting my a** kicked every time, its been pretty good, reps are great... was just concerned taht my hard earned money was going somewhere that wasn't flying straight

Floyd: I am glad you like our support they are great

brandon: okay thanks for speaking with me, i'll be back in a day or two with a deposit.. means alot you took the time to explain things to me

Floyd: Your money is safe and I suggest you to make a withdrawal just to check us out

brandon: lol... gotta win before i can withdraw...

Floyd: I will give you a chance to win
Floyd: You have in your account
Floyd: 15 spins
Floyd: on the tomb rider slot

brandon: thank you... glad your willing to take the time to speak with the players and address their concerns

They didn't say who the players were, but if theres any truth to this then i see their concerns.

This is a very small number of players, and there is one HELL of a difference between "strategy" and FRAUD. The strategies are not "cheating" if they are within the rules of the games being played, AND are within the terms and conditions. There were initially NO "banned games", and EZBonus was used, BUT, a major screw up was made with the design of the initial launch SUB. The casino is now trying to blame players for playing with a desire to actually win, which nearly all players aspire to achieve, both online and offline. Casinos make money because many of these players continue playing beyond the optimum point when they should take their winnings. Online casinos are suffering because players are becoming more educated, and more disciplined.

Since Floyd says ALL have been paid, any player who has NOT been paid should contact Floyd, or PAB (or bump their current PAB).

Floyd seems unconcerned, and has dismissed this as a minor issue with 4 players, yet will not come back here and post this, it was only offered to a player in chat as an explanation.

As to not naming the players concerned, this is to be expected due to player confidentiality. If Floyd HAD given out the names of these players, THIS is what would have been wrong.

 

[sdaddy]

So I take it Floyd sees no need to offer apologies or regrets for how the group of players initially denied payment were treated. In fact, he still perpetuates the charge that they were cheaters and fraudsters, even though there was no convincing evidence provided that the T&Cs were violated. That tells me that unfortunately GoWild has not learned any lesson from what happened.

 

[palapaisti]

I finally got paid by GoWild Casino

 

[ether]

I also got paid and my account is enabled again. They told me they were sorry for the inconveniance and I welcome to play again.

While I was very angry when they wanted to confiscate my winnings, at least they can say sorry and we made a mistake! Not many people/casinos, etc do this!

 

[LaurieJim]

I finally got paid by GoWild Casino

congrats on getting your money, dont think i would want to play there anymore, Go Wild needs to GO BYE BYE imo !!!!!!!!!

 

[Nifty29]

If GoWild emailed me with a free $100 to come back and play, and I won something, and was paid in a timely fashion I MIGHT be persuaded to play there again....but there is NO way Im putting my own money in. It took them over a month to pay me via wire transfer and you only have to go back thru this thread to see what I had to do to get hold of it!

It could have been great casino, but somebody dropped the ball....or maybe nobody had it in the first place.

 

[vinylweatherman]

I also got paid and my account is enabled again. They told me they were sorry for the inconveniance and I welcome to play again.

While I was very angry when they wanted to confiscate my winnings, at least they can say sorry and we made a mistake! Not many people/casinos, etc do this!

Well, this is a little odd - they were sure you were too much of an "advantage player" for their liking, and it took a battle for you to get paid, yet now they are happy for you to "advantage play" with them some more.
I would have expected these players to be grudgingly paid, but not be allowed back, since the likelihood was that the same problems would arise again.
Maybe this action is an admission that it was the promotion that was flawed, and that they believe they will never create a problem promotion such as this again - so far, they have not.

 

[clucky]

Well, this is a little odd - they were sure you were too much of an "advantage player" for their liking, and it took a battle for you to get paid, yet now they are happy for you to "advantage play" with them some more.
I would have expected these players to be grudgingly paid, but not be allowed back, since the likelihood was that the same problems would arise again.
Maybe this action is an admission that it was the promotion that was flawed, and that they believe they will never create a problem promotion such as this again - so far, they have not.

to be fair to GoWild they are still young so we have to expect a few hiccups along the way but in my experience they have been excellent. constructive suggestions can only help to improve the quality of service but i have to say im pretty happy so far. freaking hooked on Avalon !

 

[winbig]

Tried my hand at GW tonight, and mighty glad I did....lol

Requested a $5K withdrawal from a $75 deposit + 110% SUB and cleared WR easily. I'll let everyone know how it goes. I asked for a check via courier and was told in live chat that it will take 5 days to get here once my docs were approved.

I did play blackjack, but that was after I had cleared WR and then some.

 

[love2winalot]

Winbig, how did you turn $75 in 5k playing blackjack? if i may kindly ask....

 

[winbig]

Winbig, how did you turn $75 in 5k playing blackjack? if i may kindly ask....

I won most of it playing the fruities and hmm, actually that's about it...I didn't play many regular slots at all

Go check out all of my latest posts in the winner's screenshots thread

And actually, I have taken small bankrolls up to several thousand a few times playing blackjack....(more offline than on.)

A couple of days ago I posted about my aggressive blackjack playing/betting style in the Vegas forum that's in my sig....I don't want to derail the thread, but if you want to check it out, it's at Link Removed ( Old/Invalid) ... Just look for my post, same username as here...

 

[winbig]

So far, so good. I received an email this morning with their faxback form attached, so I'm filling that out right now. As far as I can tell, it wasn't even a form letter.

This is a lot better than other casinos that I won't mention, simply because of the fact that it's now Sunday.

Another great revelation is that they told me that I can get my winnings via Wire transfer. I tried this last night, but apparently with MG's, it does not have USA listed in the dropdown menu when it asks you which country your bank is in, so it's apparent that they're pushing it through on their end.

 

[winbig]

Amazing. They quote a 24 hour reversal period, but it's been 12, at most, because I didn't check the cashier before now. But it's showing up as a "work in progress."

Also, less than an hour after sending in my documents:

General Info
Chat start time Apr 5, 2009 3:12:54 PM EST
Chat end time Apr 5, 2009 3:16:41 PM EST
Duration (actual chatting time) 00:03:46
Operator Linda

Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Linda'
Linda: Hi there and welcome to GoWild
Brian : Hi Linda
Linda: I am here for you if you need any assistance Brian
Brian : Hello, I was wondering if the finance department was still in? I had sent documents in earlier for them to process my withdrawal from last night and was wondering if they had received then
Brian : them*
Linda: Give me few moments and I will check everything right away
Brian : ok
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Linda: First of all, congratulations on your latest winnings
Brian : Thank you
Linda: I checked and we have received everything and we are processing it as we speak
Brian : ok, so the documents were approved then?
Linda: Of course, everything is great
Brian : awesome...top-notch service. Thanks a lot, and have a good one

 

[vinylweatherman]

I won most of it playing the fruitiest and HM, actually that's about it...I didn't play many regular slots at all

Go check out all of my latest posts in the winner's screen shots thread :thumb sup:

And actually, I have taken small bankrolls up to several thousand a few times playing blackjack....(more offline than on.)

A couple of days ago I posted about my aggressive blackjack playing/betting style in the Vegas forum that's in my sig....I don't want to derail the thread, but if you want to check it out, it's at Link Removed ( Old/Invalid) ... Just look for my post, same user name as here...

AHA!!!! It WAS Go Wild then That was the 2000 I had put IN

Why don't you try the one at Grand Mondale


Back to Go Wild. Under their Fast cash system, I have now been paid 3 times in about an hour or so after requesting the withdrawal. This is to Ne teller, and shows how fast the processing is at their end. Two of my fast payments were at the weekend, a time when some of the other fast payers do not process payments, or process them with limited staff & throughput.

There is a 5K monthly limit only in the first month for a player, then it is 10K per month. If the withdrawal is over 50K though, it may be possible to negotiate a personal schedule - this would probably depend on the status a player has.

If Go Wild can keep this up, they should be able to put their shaky start behind them.

I have seen regular tiered deposit bonuses, with a few free spins thrown in. Smaller deposits get smaller percentage bonuses, and higher deposits get up to 50% to 60% deposit bonus. For slots, this is pretty good, but beware the restricted games list, and don't get caught out.

 

[Pinababy69]

I still wouldn't play here, not with the kind of withdrawal limits they enforce and the complete and utter mess they made of things upon startup. They may learn, but it's obvious they either didn't have a clue what they were doing, or they just though they could get away with all those claims of "bonus abuse", of which there is no such thing.

Glad you guys are happy there, but I'll stick to the tried and true.

 

[winbig]

I still wouldn't play here, not with the kind of withdrawal limits they enforce and the complete and utter mess they made of things upon startup. They may learn, but it's obvious they either didn't have a clue what they were doing, or they just though they could get away with all those claims of "bonus abuse", of which there is no such thing.

Glad you guys are happy there, but I'll stick to the tried and true.

TBH, growing pains are to be expected from any new startup, and based on their performance AFTER their opening-day blunder, I think they are slowly redeeming themselves. In the end, did they not pay every legitimate player that was due any money?

Once MG opens up their doors again to new American players (hopefully very soon,) I wouldn't put it past them to be the 32Red for Americans.

Their support reps are nothing but friendly, fast, and polite. They have live chat, answer e-mails in a timely fashion, etc. All the makings of a top-notch casino if they continue down the road they're on. Just give them time...

 

[Pinababy69]

TBH, growing pains are to be expected from any new startup, and based on their performance AFTER their opening-day blunder, I think they are slowly redeeming themselves. In the end, did they not pay every legitimate player that was due any money?

Once MG opens up their doors again to new American players (hopefully very soon,) I wouldn't put it past them to be the 32Red for Americans.

Their support reps are nothing but friendly, fast, and polite. They have live chat, answer e-mails in a timely fashion, etc. All the makings of a top-notch casino if they continue down the road they're on. Just give them time...

I agree with the time sentiment....I'll watch them for six months to a year, and see how they go. The problem is that with the new "complaints" format here, we don't get to see what's going on with alot of casinos. Unless someone posts a new thread here in Online Casinos...for the most part, the PAB's are all kept hush hush. So theoretically, there could be more of the same type of complaints that happened when they first opened ie. locked accounts, confiscation of winnings, claims of bonus abuse...but we may never know. That's a big part of the reason I disagree with the new format. How else are we supposed to keep informed of who's naughty and nice:

Anyway, don't wanna derail your thread...but yeah, time will tell.

 

[chuchu59]

TBH, growing pains are to be expected from any new startup, and based on their performance AFTER their opening-day blunder, I think they are slowly redeeming themselves. In the end, did they not pay every legitimate player that was due any money?

Once MG opens up their doors again to new American players (hopefully very soon,) I wouldn't put it past them to be the 32Red for Americans.

Their support reps are nothing but friendly, fast, and polite. They have live chat, answer e-mails in a timely fashion, etc. All the makings of a top-notch casino if they continue down the road they're on. Just give them time...

Surely I could handle some 'teething' problems with a new outfit but the experience I had with them was much more than that. A host of lies on the method I should be paid together with quite some certainty that they were underfunded make me wary. Obviously it's a case of 'once bitten twice shy'. I think, within this forum , VWM was the only one to be paid promptly in their early days. Me, Nifty and a whole lot of others were given the runaround.

 

[winbig]

Surely I could handle some 'teething' problems with a new outfit but the experience I had with them was much more than that. A host of lies on the method I should be paid together with quite some certainty that they were underfunded make me wary. Obviously it's a case of 'once bitten twice shy'. I think, within this forum , VWM was the only one to be paid promptly in their early days. Me, Nifty and a whole lot of others were given the runaround.

I can certainly understand where you're coming from, and if I had been caught up in that whole fiasco during their opening fiasco, I'd by quite a bit gunshy about playing there as well....

But, actions speak louder than words, and I think we're all in agreement about the 'time will tell' statement....

Here's my next-to-last update on my withdrawal....Keep in mind that I won this on a Saturday night, submitted my documents on Sunday afternoon, and as of noon today, it's been processed and (hopefully) on its way to my bank. I'll post as soon as it hits.

 

[XOXOXOXOXOX]

Great news, winbig.

By the way, how do you email chat transcript to yourself, i did not see any button to do that...?

I was able to win from the free chips they sent me (max allowed).
I find their support is really good and friendly though, seem like they really know what they are talking about that unfortunately i cant say about all casino CSR's i had to speak/chat with.

 

[winbig]

Great news, winbig.

By the way, how do you email chat transcript to yourself, i did not see any button to do that...?

I was able to win from the free chips they sent me (max allowed).
I find their support is really good and friendly though, seem like they really know what they are talking about that unfortunately i cant say about all casino CSR's i had to speak/chat with.

If you look at the top right of the chat window, there's a box that says "e-mail." Click on that, then a box pops up asking for your email address..throw it in there and click...I think it's go or whatever, you'll see it. Doing this won't throw you out of chat...

Or, just simply click "close" when the chat is over and it'll take you to a survey screen asking about how your chat was and all that good stuff. At the very top it'll ask you if you want a transcript mailed, as well.

And thanks This is perfect timing, as my son's 15th birthday is coming at the end of the month. This will give me plenty of time to order and get him a new DSi that just came out yesterday.

 

[winbig]

Holy Speed Demons, Batman! Re: GoWild

oh my god....I'm STILL in shock. My documents were approved yesterday, on a Sunday, of all days.



:notworthy :notworthy

 

[spearmaster]

In the interests of keeping related discussion together, I've merged your last post in with this thread, Winbig.

 

[winbig]

In the interests of keeping related discussion together, I've merged your last post in with this thread, Winbig.

okie dokie

As always, I get 1 big ticket item when I hehe Win Big...This time it's a Panasonic LN40B530 40" 1080p LCD HDTV

Just ordered it...had my eye on it for awhile..

 

[vinylweatherman]

Surely I could handle some 'teething' problems with a new outfit but the experience I had with them was much more than that. A host of lies on the method I should be paid together with quite some certainty that they were underfunded make me wary. Obviously it's a case of 'once bitten twice shy'. I think, within this forum , VWM was the only one to be paid promptly in their early days. Me, Nifty and a whole lot of others were given the runaround.

I did play a little AFTER the initial fiasco, and did NOT win from my sign-up bonus, but a follow on one, AND I played ONLY on the slot games. I find playing well within the terms to the extent of avoiding the table games completely with a sign-up bonus often leaves me with no problems other than the usual presenting of documents for the first cash-out.
I have also been in regular communications with one of their VIP managers, who gives the appearance of taking my views as a player VERY seriously. I have seen some of my suggestions implemented within a week or two. This maybe coincidence, but may also mean they are trying EXTRA hard after courting disaster earlier.
Many may feel it is best to wait a while to see if they can keep it up, and this is wise. How existing players get treated does not necessarily relate to how new players get treated, since new players have no history with the casino.
Most of their initial problems were down to a badly designed new player promotion, and the way they dealt with it at first. The fact that Floyd appeared to run for cover when things got sticky did them no favours, but it seems that Floyd is still an active rep here, although he has not posted for quite some time.

 

[chuchu59]

Hearing that they were on the mend, I made a small deposit, won a little and went straight for the cashier. Cashout was initially denied because of an automatic bonus but this was resolved immediately after I went to live chat. Cashed out and money was almost immediately credited to my ecocard account. Quite impressed. I hope they keep this up.

 

[winbig]

This is what I spent some of my winnings on. It was under $900, with free shipping...you can't beat that with a stick! Plus, I posted my old 32" 720p Vizio HD on Craigslist on a Sunday, and it was sold by Tuesday for $350.

This one is a 40" Samsung, full 1080p HD, optical audio out, 3HDMI, etc.. The model # LN40B530P7FXZA if you're interested in getting one....the best price I've found is ~$877 with free shipping. Quite the deal.

Blu-ray movies look amazing on it

 

[slotheadlizard]

Very Nice

Now what is your address again, and where do you keep your spare key?

 

[winbig]

Now what is your address again, and where do you keep your spare key?

 

[puppydog07]

okay tooo late here!!

Dont get too excited I have just joined and spoken with Erika at customer support the $30.00 offer has expired and there is now only a 100 % sign up deal......puppy

 

[same_old]

This is what I spent some of my winnings on. It was under $900, with free shipping...you can't beat that with a stick! Plus, I posted my old 32" 720p Vizio HD on Craigslist on a Sunday, and it was sold by Tuesday for $350.

This one is a 40" Samsung, full 1080p HD, optical audio out, 3HDMI, etc.. The model # LN40B530P7FXZA if you're interested in getting one....the best price I've found is ~$877 with free shipping. Quite the deal.

Blu-ray movies look amazing on it

What flavour is it Win, Samsung??

Are you going to dual your monitors so you can have casinomeister open and play your games etc?

 

[winbig]

What flavour is it Win, Samsung??

Are you going to dual your monitors so you can have casinomeister open and play your games etc?

Yes, it's a Samsung...they're the best. And...it's the only one I have, besides my laptop

 

[jetset]

Makes my PC-dedicated 26" Samsung (I agree that these flats are superb) look a little small by comparison!

I'm currently looking for a new general entertainment flattie and wanted a 42", but locally Samsung and the other top brand Sony jump from 40" to 46"...and the prices we pay here are about 25 to 30 percent more than you paid for that very nice new addition to your Intenret gear, Win.

Enjoy it!

 

[Jasminebed]

Hearing that they were on the mend, I made a small deposit, won a little and went straight for the cashier. Cashout was initially denied because of an automatic bonus but this was resolved immediately after I went to live chat. Cashed out and money was almost immediately credited to my ecocard account. Quite impressed. I hope they keep this up.

Glad they are on the mend. I deposited and played early on, and their CS was super. It's good when a casino gives their CS authority to deal with player issues.

I was hoping all these well trained CSR's would not be unemployed.

 

[cynthial]

Bump

This group still have a few kinks to work out. I opened my account back when most of us did using the $30 free chip to give them a try. When things went all pear shaped for many of our regulars I decided to give them a wide berth as most here did. I then just forgot about them till Winbig did well and I decided to check them out again. I have made about 4 or 5 deposits I think. No cashouts but plenty of low-rolling play for my money. My last session was yesterday. This morning I get an email from Sean.

Hello ,

As your VIP manager i allowed myself to credit your account's Balance with a free bonus that is already waiting for you

More than that, you have a chance to take a great 50% bonus on your next single deposit of 50 or more, this fantastic bonus can go as high as 300 credits.

I wish you a pleasant time with us and to remind you that I am here for you at anytime.

Hope to hear from you soon,

Sean E.
VIP manager

I log in to find 5 USD. Go to Break Da Bank and spin for 18 cents climbing the whole time till I get the balance to about $150.

I screw about with it a bit never even thinking about wagering requirements ( it was only 5 bucks) and decide to cash out at $125 but the cashier page says "You have not met the wagering requirements to cash out. Bonus amount of $19.72 , cash amount of $105.28. It was a $5 chip, where are they getting this figure from? Off to chat I go.

Sheila: Hello and welcome to GoWild
Sheila: Sheila is here for you today
Me: Hello Sheila,
Sheila: Hello there
Sheila: How are you Cynthia?
Me: I got a $5 bonus today and managed to play it up to $125 but it says I can't withdraw because bonus amount is still at $19.72.
How does the bonus work? It was only $5 dollars.
Me: Fine, thanks for asking.
Sheila: Let me check that for you please
Me: Thanks
Sheila: Cynthia, I can see that you have recieved 18 as a deposit bonus today.
Sheila: This 5 you received was added to that, and it counts as if you received 23 bonus
Sheila: After you finish the wagering, the whole amount will be transfered to your cash balance
Sheila: And you will be able to withdraw your winnings
Me: When was the 18 put in and what was it for. Why was I not given any notice?
Me: How can I verify that I got 18 in bonus money? Playcheck?
Sheila: On every deposit you make you are automatically given a bonus
Me: But I did not make a deposit today. I have already gotten the deposit bonuses on each of my deposits.
Sheila: Yes, you always get bonuses on your deposits
Sheila: And you can check it, of course
Me: What is the ratio for these extra bonuses please? And also when are they credited? On a certain day of each month or how?
Sheila: You can go to MY account, and then to My game history
Sheila: Pick show my log in sessions from day 0 until now
Sheila: When the page loads, press view on the first session
Sheila: And when the next page loads pick show detailed statement on the top of the page
Me: Ok, I got that.
Me: Now can you tell me about when they are credited? Is it every week or how?
Sheila: Great
Sheila: It is credited for each of your deposits
Me: But not at the time of the deposit? Like the 35% ones that I have been getting? I get those at time of deposit. These are different?
Sheila: It is automatically, still, we can arrange special offers for you should you come to live chat
Me: Oh, I see.
Me: Well, alright then Sheila. Thanks for your time.
Me: Goodnight.
Sheila: You are most welcome
Sheila: Good night and I hope to see you soon with some great news

As you can see it was a bit confusing and I would have noticed a jump in my bankroll of $18 I can assure you so off to playcheck I went. What I find is the $18 bonus she is talking about is from a deposit yesterday which was mailed to me for 35% on $50 or more. They must round up as it should have been $17.50 but regardless, the deposit and bonus were played down to absolute zero.

So off to chat with Sheila I go.

info: You are now chatting with 'Sheila'
Sheila: Hello and welcome back
Cynthia: Hello Sheila, me again. Sorry.
Sheila: No worries, I am here for you
Cynthia: I went to playcheck and took a screen shot of the page which shows that the 18 dollars was on a deposit yesterday of $50 which I played all of and zeroed out on. How can that bonus be tacked on to this one if it was zeroed out last night and this bonus was emailed to me today?
Sheila: I will explain everything
Sheila: Now let me explain please
Sheila: As you have not finished your previous bonus before another one is issued, the wagering required has been added to the previous one
Sheila: That is why you always should make sure you have no balance on your account when you receive new bonuses
Cynthia: I do understand what you are saying. I hope you understand me when I say I was ZERO balance.
Cynthia: Playcheck screen shot of zero balance.
Sheila: Cynthia, if you have at least 3 cents, it is added to your previous bonus and its wagering requirement
Sheila: I hope you understand that.
Sheila: Still, I can check that for you
Cynthia: Playcheck shows that I spent 4 cents on the last spin to zero it out.
Cynthia: You need to check hun because this morning when I got that email and logged in, there was $5 dollars only. No Cents.
Sheila: Was it before you received a new bonus?
Cynthia: Yes, last night. I zeroed out.
Sheila: Please let me check that for you
Cynthia: Thanks
Sheila: Thank you for your patience, this will take a few moments more
Cynthia: No problem here.
Sheila: I apologize my dear, I am making sure everything is double checked
Sheila: And as I am working on that, do you still need the previous chat sent to your email?
Cynthia: I copied and pasted it. Thanks.
Sheila: You most welcome
Cynthia: One of the chat windows, this one for instance, has that ability at the top. And one of them does not.
Sheila: Yes, the two are different
Sheila: Please stay with me for a few moments more
Cynthia: I am just reading at a forum. I have plenty of time Sheila.
Sheila: Thank you
Sheila: And Cynthia, I checked everything for you and I will send an email to my manager and describe the situation
Sheila: He will investigate this matter for you and you will receive a reply in the next few days
Sheila: I apologize for any inconvenience
Cynthia: Were you able to see that I was indeed at zero last night?
Sheila: Yes, I can see that
Cynthia: Superb.
Cynthia: Thanks so much for all of your time tonight.
Sheila: I was just checking everything for you because I was trying to find out what happened
Sheila: Still, my manager will do that for you
Sheila: Thank you for your patience, you will receive our email as soon as we look into the matter
Cynthia: I look forward to it.
Cynthia: Goodnight Sheila.
Sheila: Good night and thank you once again

So there we are. I have deposited several hundred dollars there with no withdrawals and I never expected to be up on a $5 chip but I am. It is probably just some glitch and I am hopeful they will remove the $18 bonus wr leaving me just under $2 bucks worth of bonus requirements to wager but you just never know anymore. I will let you all know.

 

[chuchu59]

With some confidence, I think they will do exactly as you wished Cyn. At the last deposit I made they automatically credited my account with a 50% bonus. I contacted live chat and they removed it immediately. They also gave me some free spins for my trouble.

 

[RobWin]

I thought there may be something wrong with the Playcheck system or the way bonuses were being wagered off and canceled out the last time that I played at Villento. (Similar situation to yours) This may be a system wide issue and not just a "GoWild" one. Let us know what the manager comes back and tells you there Cyn.

 

[Master1]

This may be a system wide issue and not just a "GoWild" one.

Yes, I think it's probably a system wide problem. I had a similar problem at GoldenTiger when I played there with a deposit + bonus. My cash was gone and I had only a few bonus bucks in my account, then I hit a feature win of almost 100 and the half of that went to the bonusbalance.
Never mind. I lost it all, but next time I should contact support. :axeman2:

 

[cynthial]

sigh,

Dear Cynthia,

I have reviewed your account and it seems that was some kind on system
error in your account which caused some of your winnings to be added to
your bonus balance instead of being added to cash balance.
I have sent a query to our technical department but i see no reason why
you should have to wait any longer and so , i have taken off the 18$ of
the bonus balance and you may continue playing.

Im very sorry for the inconvenience and i wish you the best of luck.

Sincerely yours,

Sean E.

Vip manager

So they have taken the $18 out of my bonus balance but they did NOT return it to my cash balance. Off to playcheck I go to find that never was any bonus of $18 or any amount credited to this session on the account subsequent to the opening $ 5 chip. I went page by page and all of the credits/debits were for slot pulls. So the $18 they removed from bonus was my winnings and needs to be replaced to my cash balance. I will keep the forum informed of any resolution.

 

[cynthial]

Well, they are looking into it again.

info: You are now chatting with 'Erika'
Erika: Hello Cynthia
Erika: A warm welcome from the GoWild team
Cynthia: Hello Erika, I am hoping to find Sheila or Sean available as they are familiar with my problem.
Erika: They're not in at the moment
Cynthia: Bummer.
Erika: How may I assist you dear?
Cynthia: OK, shall we start at the beginning?
Erika: No need
Cynthia: Ohh, so you are familiar?
Erika: I will review your account in a moment and I will be
Cynthia: Lovely
Erika: Have you seen the email Sean sent you?
Erika: The one stating that he removed the unwanted bonus
Cynthia: The $5 grew to about 150 and I kept playing down to 125 and went to withdrawl. A prompt came up saying I still had 19 plus in bonus still in there
Cynthia Wright: They said they would look into it.
Erika: I can see Sean took the bonus off for you and I'm happy to inform you that you have nothing on the bonus balance now
Erika: Therefore you are free to withdraw if that is your wish
Cynthia: But there is still a problem Erika.
Cynthia: The 18 dollars bonus was from previous day deposit and was all played to zero before getting the 5 dollar one. We know that.
Cynthia: So today he wrote that an error had put 18 more into my bonus account and he had removed it.
Erika: Thats correct
Cynthia: I have been to playcheck and gone through every single item and at no time was a bonus added to my play. I managed to get the balance up to over $140 simply playing slots.
Cynthia: So when he took that 18 out of bonus he should have put it into my cash. That is exactly where it belongs and the playcheck logs back this up.
Erika: I understand your concern now
Erika: And I will gladly explain it to you
Erika: Once the bonus is added to your account, all you see is the full amount
Erika: Meaning you saw 140 total (cash balance+bonus balance)
Erika: And you could not withdraw while you had bonus in your balance
Erika: Therefore Sean took off the 18, and you were left with the rest
Erika: Which stayed on your cash balance
Cynthia: No 18 bonus had been added at all. Playcheck tracks the rise in my balance and it is all from winnings. Even Sean's own letter states this.
Cynthia Wright:

I have reviewed your account and it seems that was some kind on system error in your account which caused some of your winnings to be added to your bonus balance instead of being added to cash balance. I have sent a query to our technical department but i see no reason why you should have to wait any longer and so , i have taken off the 18$ of the bonus balance and you may continue playing. Im very sorry for the inconvenience and i wish you the best of luck. Sincerely yours, Sean E. Vip manager GoWild Casino.

Cynthia Wright: some of my WINNINGS were added to bonus wrongly.
Erika: I understand that
Erika: The technical department will review this little issue and we will get a feedback from them as soon as possible
Erika: We apologize for the inconvenience one more time
Erika: And thank you for your patience
Cynthia Wright: So the 18 removed from bonus was my WINNINGS and should not have been reomoved.
Erika: I agree with you there
Cynthia: Thank you Erika and I know we will get this figured out.
Cynthia: I appreciate your time.
Erika: Of course Cynthia
Erika: It was my peasure
Erika: pleasure*
info: Your chat transcript will be sent to me at the end of your chat.
Erika: We will settle this as soon as possible
Cynthia: Super
Erika: We want you to be happy and Wild

So there we are. Records show no 18 dollar figure added anywhere in playcheck be it to bonus or cash. The issue just sort of POPPED up when going to withdrawal. Hmmmm. Well, I have now spent more time on this than the value of the error but I will perservere. Neither rain, nor snow, now dead of night will keep me from being re-united with my long lost ill gotten gains.

 

[chuchu59]

Cyn,

The live chat people are not good at actually examining what is wrong. However, they have been trained not to argue with the customer so if you go back to live chat tell them that apart from the $5 free chip, the rest are your winnings and the $18 should not merely be deducted from the bonus balance but should be converted to real money. If they cant do this for one reason or another they should compensate you with something else. This should, however, only occur after a successful cashout otherwise the bonuses will be all mixed up again.

Oops. Missed your last post.

 

[vinylweatherman]

THis is a system wide MICROGAMING issue, and has been around for YEARS!!!

Many, many players are getting screwed over by this bug, but often just don't notice. THis was noticed because the $5 went on a zeroed account, and after some significant play, the bonus balance was GREATER than the bonus, which is IMPOSSIBLE if the system is working properly.


This is down to Microgaming, they need to pull their heads out of their a**** and get around to dealing with all these bugs in the system. Just because it is rarely noticed, does NOT excuse the inaction on it, after all, the bug is effectively STEALING player's own cash depostis by shunting some into the bonus balance.

The error ocurred here because a free chip was added onto the zero balance, which itself was a zeroed out BONUS. The system FAILS under these conditions (free chip straight on top of zeroed bonus).

This problem has ALREADY been taken to Microgaming by another casino, and Microgaming have explained the issue, so they CANNOT now have ANY excuse for it's still being there.