GoWild Casino complaint - misleading informations - delaying reverse time 4 days!

[Cleveland]

If a player thinks they should be given back lost money on a reverse, and hopes the casino would do such, then that would be the player trying to enter a win / win scenario. Just as of now, if GoWild gave you your money back after all the complaining, then guess what you were in a win / win.

Why you say? Because if they gave it back, then you won. If you increased your balance then you won.

Don't try to hit the breaks now and pretend as if you were never trying to get the money back after reversing.

Most of your post is fluff, which hopes to tug at peoples heart strings.....meh., I just don't care. As I said this happens at many casinos, including 3dice. You lost, plain and simple. I see you've ignored important parts of peoples post, and went with the emotional argument. As I said earlier my g.a.s button hadn't been pressed.

Please show me where you know the casino told them to delay your payment so you would reverse, do you have proof of this? Is that what 3dice did to me this past Friday?

 

[Cleveland]

If i would cashout successfully i would still think how they acted is pitiful, because it is, but now it
has cost me 1700 EUR and of course this is worse

^ This is the only real honest and important part of most of your post. So the fact is if you would have won then there would be no problems or complaints from you. That wording above leads me to believe you knew full well what you were doing. You hoped to win as we all do, and you knew if you lost you would complain.

Can't have it both ways on this. If your business / moral meter is going to be in full swing against the casino, it also needs to be against yourself. If you would have won, the only right thing to do would be give the casino their money back.....which wouldn't have happened.

As of now the only reason I'm responding is in hopes the reps see some players are siding with them on cases like this. Should they work to change the processing times? Hell yes. Should they give into people like you? NOOOOOOOOO. So if my post does nothing more than strengthen the casino's resolve then so be it, I'm a happy camper (don't really know what they phrase means but meh).

 

[bluedice]

So Cash888, Let's say you reversed the $2000 and ran it up to $5000; And then you cashed it back out. Your 48hrs pending period would have started over. Would you still make a fuss over it? Or would you be satisfied that you won $5000? The golden rule to online gambling is, NEVER REVERSE A WITHDRAWAL. Some of us have waited months even years to get paid. This is a costly lesson for you. We all paid for this lesson before. Most have learned from it. So, let this be a learning experince for you also.

Remember once you give a casino control over your money. They have the power then. We deposit in good faith. They don't always see it our way. This is something we all have to adjust to at some point.

I give you another example.
Player broke TOS, he won.
What would happen?
Casino would void winnings and everything is fine!

Or player broke TOS, he lost,
What would happen?
Casino would do nothing because he has lost!

Here we have a casino with 48 hour pending/withdraw time which told the player
many times reverse time is 48 hours and then delayed it to 4 days!
Player waited 73 hours and then lost it!
Who made the mistake? Who has broken TOS?
What is the difference between the other cases and my case?

In my understanding if they broke TOS it should be voided like in
the other cases, but the difference is in the cases
you all would blame the player and in my case you should blame casino
because they broke the rules, manipulated the player and gave wrong informations!
I have waited much longer as their pending time is!

Very often player who broke TOS did not know they make
a mistake but you all blame the player!

In my case casino knew exactly what they did when they told me
48 hours pending time, when they delayed it to 4 days after
i asked for exact informations and for flushing, they knew they
act against their TOS!
And now the player is to blame?

No matter what the outcome is in every case above you see only
the mistake of the player when he broke the TOS, no matter if he has
won or lost! You would call it "bogus complaint"!

In my case you all ask what would yo do if you have won.
It seems it´s ok for you if the casino ignores their tos and giving wrong informations
to a player who trusted them with the intention to manipulate the player
and in the know player has a problem with reverse time.
And then delaying the reverse time against the tos to 4 days!
Seems this is all ok for you all!

And the only question for you
is would you complain if you win, but in the other cases you
see only the player mistakes no matter if he has won or lost!
You blame never the casino if the player broke TOS!

But in my case everything is different, just because i´m not that strong
no matter if i was strong 73 hours, much longer as their pending period!

Do you understand how wrong your thinking is?

I think there is a difference between a player who broke TOS
without knowing it or a casino which knows exactly what
they do and try to get an advantage with bad business practise,
in the know it´s against their rules!

I think every player who broke TOS without knowing it is much better as
a casino who broke TOS in the know!
Just because they could not accept the winnings of the player they forget
what´s right and wrong, but strange,
this you don´t blame.

I´m really surprised about some people here, but glad i know what´s right and
wrong and in this case the casino broke rules and not me!

 

[bluedice]

^ This is the only real honest and important part of most of your post. So the fact is if you would have won then there would be no problems or complaints from you. That wording above leads me to believe you knew full well what you were doing. You hoped to win as we all do, and you knew if you lost you would complain.

Can't have it both ways on this. If your business / moral meter is going to be in full swing against the casino, it also needs to be against yourself. If you would have won, the only right thing to do would be give the casino their money back.....which wouldn't have happened.

As of now the only reason I'm responding is in hopes the reps see some players are siding with them on cases like this. Should they work to change the processing times? Hell yes. Should they give into people like you? NOOOOOOOOO. So if my post does nothing more than strengthen the casino's resolve then so be it, I'm a happy camper (don't really know what they phrase means but meh).

Can you look for another person to blame? I´m not interested to discuss with people like you!
I made a complaint here, because casino´s "mistakes"(manipulation, lies, unfair business practise) costs me 1700 EUR and they did not act correct.
Their withdraw time is in their TOS, it it´s known and they told me 48 hours pending on saturday and no matter what the outcome is, i would never change my opinion about what has happened!

No one would delay reverse time, there is never a reason for it and if a player asks to flush there is never a reason to ignore it and in the same time giving the player wrong informations and then delaying the reverse time!

Again, the topic is what the casino has done, i´m not interested to discuss about a mistake which would never happen if casino would act correct over and over again.
This is a casino complaint board and they made mistakes and i complain about it!

And i´m not interested to listen to your insults against me without knowing me!

I explained many times my mistake, but my mistake is not the problem!
If the casino would act correct
it would never happen because i waited longer than their reverse time is!
What is so difficult to understand?

If a player broke rules you are the first one who blame the player
but strange not if the casino broke rules, but casino knows exactly
which rules they have and what they are doing!
That´s why they don´t answer to my mails for example!

And i highly doubt 3dice acted similar to this casino and made you wrong promises many times during
you waited for your money and has their processing time in the TOS!

I have mailed with casino a lot about reverse time and i expect honesty from a casino.
If you don´t expect it, this is not my problem but i think it´s my right
to get a professional treatment without dirty tricks!

Some people just looking for people to attack and i have for this nonsense no time!

 

[Cleveland]

Ok lets take it from your point of view. They didn't break their T&Cs. The banking section with listed times isn't part of the T&Cs. It's a big difference. As I said many casinos have listed times increased for various reasons.

If you actually go to their T&Cs section or as you call it TOS. The below is all they have listed for payments and winnings:

6. Payment and Winnings

6.1 Internet gambling may be illegal in the jurisdiction in which you are located. If so, you are not authorised to use your payment card to complete any transactions on the Sites.

6.2 You can only place bets on the Service using the credit held in your account. You can credit your account using a credit card, debit card or one of GoWild's authorised electronic payment providers.

6.3 Winnings are subject to GoWild's verification procedures before payment is made. GoWild may charge a fee for handling payments by cheque or by bank transfer.

6.4 The GoWild servers are synchronized in line with UK time throughout the year. GoWild's internal operating procedures initiate payment processing from the servers daily at 03:59.

6.5 The maximum payout for any one 24-hour period for any one customer is £120,000 in the casino and £100,000 on the poker network. The daily maximum payout in the casino excludes winnings on GoWild's progressive casino games, payouts of which are governed by the Jackpot amount.

6.6 If while playing at GoWild you win a sum regarded by GoWild as worthy of publicity then you hereby agree to be available for any event arranged by GoWild in relation to the win.

6.7 You hereby warrant that all and any information that you submit to GoWild is and will be true and accurate (including, without limitation, your billing information such as credit card number and expiration date), and you agree to pay all fees you incur, plus all applicable taxes, using the Services. You agree to promptly notify GoWild if any of the information you have supplied changes.

6.8 GoWild reserves the right to ask for verification documents at any time, and we can temporarily suspend your account until we receive the required documents. GoWild carries out additional verification procedures and players having cumulative withdrawals exceeding 2,330 Euro will be requested to provide GoWild with personal documentation, such as but not limited to copies of identification documents, utility bills, credit cards, bank statements etc. A Player's Account might be closed permanently and or a withdrawal may be refused if a player does not provide GoWild with the required documents and or if the player is found to have supplied false or misleading information.

 

[sparkz]

"Show me all your examples where player got their winnings back because casino did not follow their rules!"

Theres of course loads of times a casino has broken rules, it's been reported here, a PAB made and a result ended in the players favour. This means there was 100% concrete proof beyond any doubt that the player was right and it's in the casino's best interest to pay up.

3 days in your case was no time at all to wait. Yes they took longer than this 48 hour payment time you say about and yes casino's do use allowing people to reverse a withdrawal as a tactic to get their money back before they pay them. However there would never be any 100% concrete proof of this. The casino may of taken longer to check something with their security department, recheck documents or anything like that which isnt the same as lying to you and tricking you out of cash.

Theres no rule here that if a casino was to allow the withdrawal to be reversible, it means they are rogue.

Theres no rule saying that casinos must pay within their specified timeframe or they are rogue (slow or no payment is the rule here and I guess slow payment is classed as over 2 weeks)

99% of us know what happens when we reverse money... We lose, so thats always 1 golden rule for people... Never, ever reverse. If you had concerns before reversing and came here, every single person would of said DO NOT REVERSE IT and given you suggestions. A PAB may of been possible to speed up the payment process if indeed they did take longer than the specified 48 hours and didnt have a good reason for the delay.

C'mon dude. I know its hard reversing and losing that amount and I feel sorry for you because I know how it feels, but it's gone now, ask for a free chip and then play elsewhere that always flushes or has no pending withdrawal period and 1 day your luck will surely be in again and you could win more than you reversed at gowild. But that time will know theres no chance for the same mistake to happen again.


edit: "You hoped to win as we all do, and you knew if you lost you would complain."

I honestly dont think this guy had that intention. He perhaps just didnt expect to lose... Wanted a bit more of a gambling fix, perhaps win a bit more and after a nice session, cash it back out in the hope he could of sat tight for 48 hours to be paid it. I dont think he saw it as a win/win (if he won more then good, if he lost he would claim they didnt keep to their rules), more of a bit more gambling he didnt expect lose but ended up getting a bit carried away and lost the lot.

 

[Cleveland]

Some people just looking for people to attack and i have for this nonsense no time!

Some people just look for excuses not to except responsibility for bad decisions. Some people look for ways to get out of their bad decisions, by blaming others.

One thing I'm very proud of is that at no point in my life did I ever blame someone else for my mistakes, bad decisions, or lack of success in any area of my life. Maybe it's a Texan thing but I take ownership of my life actions

 

[bluedice]

Ok lets take it from your point of view. They didn't break their T&Cs. The banking section with listed times isn't part of the T&Cs. It's a big difference. As I said many casinos have listed times increased for various reasons.

If you actually go to their T&Cs section or as you call it TOS. The below is all they have listed for payments and winnings:

6. Payment and Winnings

6.1 Internet gambling may be illegal in the jurisdiction in which you are located. If so, you are not authorised to use your payment card to complete any transactions on the Sites.

6.2 You can only place bets on the Service using the credit held in your account. You can credit your account using a credit card, debit card or one of GoWild's authorised electronic payment providers.

6.3 Winnings are subject to GoWild's verification procedures before payment is made. GoWild may charge a fee for handling payments by cheque or by bank transfer.

6.4 The GoWild servers are synchronized in line with UK time throughout the year. GoWild's internal operating procedures initiate payment processing from the servers daily at 03:59.

6.5 The maximum payout for any one 24-hour period for any one customer is £120,000 in the casino and £100,000 on the poker network. The daily maximum payout in the casino excludes winnings on GoWild's progressive casino games, payouts of which are governed by the Jackpot amount.

6.6 If while playing at GoWild you win a sum regarded by GoWild as worthy of publicity then you hereby agree to be available for any event arranged by GoWild in relation to the win.

6.7 You hereby warrant that all and any information that you submit to GoWild is and will be true and accurate (including, without limitation, your billing information such as credit card number and expiration date), and you agree to pay all fees you incur, plus all applicable taxes, using the Services. You agree to promptly notify GoWild if any of the information you have supplied changes.

6.8 GoWild reserves the right to ask for verification documents at any time, and we can temporarily suspend your account until we receive the required documents. GoWild carries out additional verification procedures and players having cumulative withdrawals exceeding 2,330 Euro will be requested to provide GoWild with personal documentation, such as but not limited to copies of identification documents, utility bills, credit cards, bank statements etc. A Player's Account might be closed permanently and or a withdrawal may be refused if a player does not provide GoWild with the required documents and or if the player is found to have supplied false or misleading information.

"All withdrawal requests are processed within forty eight (48) hours after the time of the request. However, please note that the casino reserves the right to withhold withdrawals for security checks until the receipt of all the required documents, including a digitized photograph, for verification and promotional purposes, at which stage the withdrawal will be processed."

There was no security check, i´m fully verified and as you can see there is no exception for weekend
and if you think it has no meaning what´s on their website, i highly doubt it and verbal
agreements count too and i have many mails about the 48 hours reverse time!
There is never a reason to delay reverse time.

 

[dionysus]

Can you look for another person to blame? I´m not interested to discuss with people like you!
I made a complaint here, because casino´s "mistakes"(manipulation, lies, unfair business practise) costs me 1700 EUR and they did not act correct.
Their withdraw time is in their TOS, it it´s known and they told me 48 hours pending on saturday and no matter what the outcome is, i would never change my opinion about what has happened!

No one would delay reverse time, there is never a reason for it and if a player asks to flush there is never a reason to ignore it and in the same time giving the player wrong informations and then delaying the reverse time!

Again, the topic is what the casino has done, i´m not interested to discuss about a mistake which would never happen if casino would act correct over and over again.
This is a casino complaint board and they made mistakes and i complain about it!

And i´m not interested to listen to your insults against me without knowing me!

I explained many times my mistake, but my mistake is not the problem!
If the casino would act correct
it would never happen because i waited longer than their reverse time is!
What is so difficult to understand?

If a player broke rules you are the first one who blame the player
but strange not if the casino broke rules, but casino knows exactly
which rules they have and what they are doing!
That´s why they don´t answer to my mails for example!

And i highly doubt 3dice acted similar to this casino and made you wrong promises many times during
you waited for your money and has their processing time in the TOS!

I have mailed with casino a lot about reverse time and i expect honesty from a casino.
If you don´t expect it, this is not my problem but i think it´s my right
to get a professional treatment without dirty tricks!

Some people just looking for people to attack and i have for this nonsense no time!

1. it's not up to you to decide who gets to chime in - everyone is as welcome to their opinion as you are yours
2.keep your opinion - most of us learn from our mistakes and move on - you're beating a dead horse
3. everyone seems to disagree with you - you know, the people that have been here a long time. If you can't accept it, it's fine. But you came here to post, everyone here didn't come seek you out. If you were hoping everyone would just agree with you, you were wrong - if you need a hug, well (hug)..all better? Sucks, you lost. It's gone. Next time, wait or play elsewhere.
4. if you haven't the time, go retain a lawyer if it makes you feel better. Doubt anything will come of it, but nothing is going to happen here either.

 

[bluedice]

Some people just look for excuses not to except responsibility for bad decisions. Some people look for ways to get out of their bad decisions, by blaming others.

One thing I'm very proud of is that at no point in my life did I ever blame someone else for my mistakes, bad decisions, or lack of success in any area of my life. Maybe it's a Texan thing but I take ownership of my life actions

Not really, i waited longer as their reverse time is.
Will you disagree with it?
So why is it so difficult for you to stay on topic?
Reverse time is 48 hours and not 4 days and casino
did not follow their rules and promises.
You think this is not a reason to complain?
Then you play in the wrong casinos!

I´m not the topic here, seems hard for some people to understand, wonder why!

 

[Cleveland]

"All withdrawal requests are processed within forty eight (48) hours after the time of the request. However, please note that the casino reserves the right to withhold withdrawals for security checks until the receipt of all the required documents, including a digitized photograph, for verification and promotional purposes, at which stage the withdrawal will be processed."

There was no security check, i´m fully verified and as you can see there is no exception for weekend
and if you think it has no meaning what´s on their website, i highly doubt it and verbal
agreements count too and i have many mails about the 48 hours reverse time!
There is never a reason to delay reverse time.

That quoted part isn't in their terms and conditions. It's a part from their website, not their terms and conditions. Thus they didn't break their terms and conditions.

 

[stokes]

Ok lets take it from your point of view. They didn't break their T&Cs. The banking section with listed times isn't part of the T&Cs. It's a big difference. [/I]

So the section with listed times is "more what you'd call guidelines than actual rules" (from Pirates of the Caribbean)?

Anyhow, the casino should apologize for not adhering there own rules (guidelines?) and admit their mistake, though full refund can not be expected.

 

[Nifty29]

So Cash888, Let's say you reversed the $2000 and ran it up to $5000; And then you cashed it back out. Your 48hrs pending period would have started over. Would you still make a fuss over it? Or would you be satisfied that you won $5000? The golden rule to online gambling is, NEVER REVERSE A WITHDRAWAL. Some of us have waited months even years to get paid. This is a costly lesson for you. We all paid for this lesson before. Most have learned from it. So, let this be a learning experince for you also.

Remember once you give a casino control over your money. They have the power then. We deposit in good faith. They don't always see it our way. This is something we all have to adjust to at some point.

VERY important point.

If cash88 reversed ANY part of his ORIGINAL cashout I.e. on Friday night or over weekend, the reverse period will start again. Could we see your casino transaction statement?

Another important point.....stokes posted some information from the banking page. It was NOT part of the Terms of Use...it was just for information purposes. Very big difference.

No casino I have seen has a promised timeframe embedded in their terms of use...for the simple reason that it cannot always be met.

So, the whole "they acted against their own terms" is BS I'm afraid, which is why I asked for where the payout times are promised/stated in the TERMS.

Its also obvious that "within 48 hrs" means AFTER the reverse period, as your payout request has technically not reached the casino but rather is sitting in the software cashier.

I'm not feeding this thread or the OP who is becoming a troll anymore.

 

[Cleveland]

Not really, i waited longer as their reverse time is.
Will you disagree with it?
So why is it so difficult for you to stay on topic?

Actually you first stated and I quote "Some people just looking for people to attack."

I then replied "Some people just look for excuses not to except responsibility for bad decisions. Some people look for ways to get out of their bad decisions, by blaming others."

I didn't go off topic first, I only replied to something you stated. So I would ask YOU why is it so difficult for YOU to stay on topic?

My decipher game in an argument is very strong. I do it all day every workday. And yes I'm now bragging

 

[bluedice]

VERY important point.

If cash88 reversed ANY part of his ORIGINAL cashout I.e. on Friday night or over weekend, the reverse period will start again. Could we see your casino transaction statement?

Another important point.....stokes posted some information from the banking page. It was NOT part of the Terms of Use...it was just for information purposes. Very big difference.

No casino I have seen has a promised timeframe embedded in their terms of use...for the simple reason that it cannot always be met.

So, the whole "they acted against their own terms" is BS I'm afraid, which is why I asked for where the payout times are promised/stated in the TERMS.

Its also obvious that "within 48 hrs" means AFTER the reverse period, as your payout request has technically not reached the casino but rather is sitting in the software cashier.

I'm not feeding this thread or the OP who is becoming a troll anymore.

You call me troll and then you expect an answer or proofs?
You always try to blame people here, i have seen this before!
Learn to have respect for other people!

I just complained about their mistakes and it´s not my fault if many people see only
my mistake but as i said my mistake did not happen during reverse time, so without
delaying reverse time, wrong promises and misleading informations and ignoring
their rules(48 hours pending rule which they always confirm without any exception)
i could never play and lose and there is nothing to discuss about because these
are the facts!

Why shall i show you this proof? It makes no difference for you.
You are looking to find a fault, because in your opinion casino is never wrong,
but what they have done is not how a professional company would act
and in my opinion there is no point in discussing my mistake, because their
mistake is much worse and without their bad business practise my mistake could never happen!

 

[dionysus]

well, you wanted a rant and you got 7 pages worth. All good now? Because anything else is redundant. You expressed your grievance. So what do you want now? GoWild isnt coming in to hand you your money back. The members arent passing a tin around for a collection. If it was to complain, well, kudos, you did. Beyond that file a PAB (pointless IMO) or move on.

 

[bluedice]

well, you wanted a rant and you got 7 pages worth. All good now? Because anything else is redundant. You expressed your grievance. So what do you want now? GoWild isnt coming in to hand you your money back. The members arent passing a tin around for a collection. If it was to complain, well, kudos, you did. Beyond that file a PAB (pointless IMO) or move on.

If you don´t like the thread, don´t read it and stay away, simple as that.
Everything else should be not your problem!

 

[Nifty29]

You call me troll and then you expect an answer or proofs?
You always try to blame people here, i have seen this before!
Learn to have respect for other people!

I just complained about their mistakes and it´s not my fault if many people see only
my mistake but as i said my mistake did not happen during reverse time, so without
delaying reverse time, wrong promises and misleading informations and ignoring
their rules(48 hours pending rule which they always confirm without any exception)
i could never play and lose and there is nothing to discuss about because these
are the facts!

Why shall i show you this proof? It makes no difference for you.
You are looking to find a fault, because in your opinion casino is never wrong,
but what they have done is not how a professional company would act
and in my opinion there is no point in discussing my mistake, because their
mistake is much worse and without their bad business practise my mistake could never happen!

Ok last one.

1. You won't show proof because you know it will show something DIFFERENT to what you're saying. Any genuine complainant would post whatever supported their case.

2. I sincerely doubt that any casino could absolutely 100% promise that every single payout will be made within the stated timeframe. I would ask you to post where the casino told you "without exception", but I guess you won't huh.

3. If the REVERSE period is 48 hrs, then it will take 24-48 hrs after that to send the money. Common sense....which is why you can't work it out.

I could see you hitting a tree with your car on the nature strip, and blaming the tree.

I don't like to see people lose as a rule, but I must admit some satisfaction with the fact that YOU did, because you don't give a toss what anyone else thinks and you refuse to accept the blame...which is entirely yours.

 

[PaaskeDenmark]

I must admit I skipped through a lot. Did OP ever think about sending a nice email to VIP manager which they normally have for most players. Or did OP make a kind PM to the REP from GoWild here at Casinomeister after the 48 hours had elapsed? Also it is possible for support to lock access to account something I would had done if I knew I could not stay away from reversing my withdrawal. And if this was done after 70 hours yes then you only got yourself to blame. I guess this topic/thread is now dead and buried anyways. Good night folks

 

[bluedice]

Ok last one.

1. You won't show proof because you know it will show something DIFFERENT to what you're saying. Any genuine complainant would post whatever supported their case.

2. I sincerely doubt that any casino could absolutely 100% promise that every single payout will be made within the stated timeframe. I would ask you to post where the casino told you "without exception", but I guess you won't huh.

3. If the REVERSE period is 48 hrs, then it will take 24-48 hrs after that to send the money. Common sense....which is why you can't work it out.

I could see you hitting a tree with your car on the nature strip, and blaming the tree.

I don't like to see people lose as a rule, but I must admit some satisfaction with the fact that YOU did, because you don't give a toss what anyone else thinks and you refuse to accept the blame...which is entirely yours.

More of that please.

1.)I have sent Max proofs, screenshots for example of reversal and of withdrawal and copied emails from casino(i could make screenshots too) 2 days ago.

But i don´t need to show people proofs who treating me disrespectful like you do with anyone who complains about a casino!
I think many of you have affiliates programs and this is the reason you try to blame only players!

2.) Like i said i have many emails about 48 hours reverse time! I don´t talk about withdrawal process, my problem was the reverse time and casino knew about it.
That´s why they promised me to ask finance department to process it faster but they always told me in every mail 48 hours reverse time and there is never a reason to give players more time
to change their mind beside they want me to lose!
Delaying reverse time should never happen, under no circumstances because this is a dirty trick to get people losing and i thought i played in a serious casino!

Processing the withdrawal can take longer, but never the time for people to change their mind and if a casino knows about my problem and if i ask everyday for flushing, then it´s a shame to delay reverse time and telling me reverse time is 48 hours.
We know other people have only 48 hours reverse time no matter if weekend or not and in my case
it should be never any different.
And i think it´s much worse if people asked for flushing and told casino about the reverse time problem.
It was not simple delaying, there were many emails with wrong promises and there is only one reason they act this way and this is of course something which is to blame because no one likes lies, misleading informations and wrong promises!

And giving me after it cheap excuses like weekend doesn´t count for reverse time for example which is also not true or if you would waited few hours for finance department then they would work on it, was also an excuse because we heard other people have 48 hours reverse time no matter if weekend or not!

 

[dionysus]

Well, looking down, Gia's been reading the thread - surprised she didnt chime in at least.

 

[chuchu59]

Actually you first stated and I quote "Some people just looking for people to attack."

I then replied "Some people just look for excuses not to except responsibility for bad decisions. Some people look for ways to get out of their bad decisions, by blaming others."

I didn't go off topic first, I only replied to something you stated. So I would ask YOU why is it so difficult for YOU to stay on topic?

My decipher game in an argument is very strong. I do it all day every workday. And yes I'm now bragging

As a law enforcer this is very important so I don't blame you for bragging. Your neighbourhood is blessed to have you around.

Back to topic it does seem the OP is blaming the casino for reversing his w/d and losing it all. Its simple. He doesn't have enough willpower and blames the casino for not strictly adhering to what they indicated on their website. Next time he might be saying they advertise themselves as the best casino with the best payouts and he claims a refund after losing because there is another casino with a higher published RTP for a certain month.

 

[bluedice]

As a law enforcer this is very important so I don't blame you for bragging. Your neighbourhood is blessed to have you around.

Back to topic it does seem the OP is blaming the casino for reversing his w/d and losing it all. Its simple. He doesn't have enough willpower and blames the casino for not strictly adhering to what they indicated on their website. Next time he might be saying they advertise themselves as the best casino with the best payouts and he claims a refund after losing because there is another casino with a higher published RTP for a certain month.

Please, if someone tells you he has an allergy against flowers.
Would you send him flowers?
I would compare it to my case, casino did not send me one flower,
no they sent me more and more flowers until i couldn´t breathe
because of my allergy, but they knew about my allergy!

No one would do it and this is a company i trusted my money.
It´s very unprofessional and pitiful to act this way and i only complain
if i have a reason to do it.
Of course i made a mistake too, but this mistake could never happen
if casino would act fair and honest and i waited 4 days and
reverse time should be over after 48 hours because this is their pending time
and they confirmed this is to me many times!
Stop blaming me, casino made many mistakes and i have a reason to complain!

 

[sparkz]

Members have already been through it with you though havent they?

Nobody can have any sympathy for you because ALL of us (or a good 90%) have been there where withdrawal reversal has meant a loss of all funds. It sucks since getting a balance into profit was meant to be the hard part.

You have already been suggested many ways you could of got around it (not using internet, installing casino blocker and getting a friend to type in and know password until withdraw is in your bank, asking casino for a week's "cool off" time).

I cant have complete sympathy because I have done it before. I feel sorry for you that you lost, but that's all, just like I would feel sorry for any player that has lost money at a casino, but it's all about the luck. Being allowed to reverse is always bad IMO and I don't play anywhere with reverse times anymore.

 

[dionysus]

your analogy makes you sound like an addict.

Amazingly though, only you see the casino to blame, and now your posts seem petulant ...'stop blaming me'? Good Lord.

 

[bluedice]

your analogy makes you sound like an addict.

Amazingly though, only you see the casino to blame, and now your posts seem petulant ...'stop blaming me'? Good Lord.

No some people compare it to their experience when they reversed but there is a difference
because here we have many e-mails, promises, misleading informations and a casino
which delayed reverse time.

The world is not only black and white, but some people think always if the player reverse, it´s players
mistake no matter if player got wrong informations before it and no matter if casino delayed reverse time!
This makes a huge difference but not all people understand it.
I know what´s right and wrong and if i don´t like reverse time and casino knows about it
under no circumstances they should delay it when they told me the whole time it`s 48 hours
and this is my point and i think nothing to discuss!

All you can say you reversed it, you reversed it, but ignoring what happened before, i
don´t think is right because under normal circumstances it would never happen!

Gowild is the first casino with reverse time i trusted but only because i heard they flush
and after many mails, so i expected they are honest and don´t use dirty tricks!
Not addicted, i just hate reverse time after one bad experience which i never wanted again
that´s why i sent so many emails to casino and why i asked many times to flush.
But all i got were wrong promises and delayed reverse time.
Sounds fair, right?

 

[dionysus]

ok, so look, what exactly do you you want to happen here?

Inform players about your decision?...ok, done, thanks
Get your money back? Members don't have that power.
Vent?...done and done

So you said what you had to say (ad nauseum)..we get it..we don't have to agree with you, but you said it. What are you hoping to gain, except a bunch of members who are banging their heads against the wall? If you want some other form of resultion, you've been TOLD what to do:

File a PAB
PM the rep
Get a lawyer.
Move on

Noone here has magic wands that will make your funds reappear.

 

[PaaskeDenmark]

ok, so look, what exactly do you you want to happen here?

Inform players about your decision?...ok, done, thanks
Get your money back? Members don't have that power.
Vent?...done and done

So you said what you had to say (ad nauseum)..we get it..we don't have to agree with you, but you said it. What are you hoping to gain, except a bunch of members who are banging their heads against the wall? If you want some other form of resultion, you've been TOLD what to do:

File a PAB
PM the rep
Get a lawyer.
Move on

Noone here has magic wands that will make your funds reappear.

I would say as money has gone and it was OP's fault in the end. I am not saying GoWild is innocent here. But I think OP could had done more to prevent reversing after over 70 hours. So only one option I can see valid - MOVE ON

 

[bluedice]

ok, so look, what exactly do you you want to happen here?

Inform players about your decision?...ok, done, thanks
Get your money back? Members don't have that power.
Vent?...done and done

So you said what you had to say (ad nauseum)..we get it..we don't have to agree with you, but you said it. What are you hoping to gain, except a bunch of members who are banging their heads against the wall? If you want some other form of resultion, you've been TOLD what to do:

File a PAB
PM the rep
Get a lawyer.
Move on

Noone here has magic wands that will make your funds reappear.

I complained here and i got strange answers, that´s why i explained many things
and be sure there are people who agree with me and see the difference.
If you don´t like this thread, stay away.

This is a message board, a board to complain if a casino acts wrong
and this is what happened.

I know this casino is not fair and i did not find a PAB with a similar case,
so i think there is no chance to get my money back no matter if i waited
longer as the reverse time is, this is sad because of the promises
and after asking to flush the whole week, but i see this thread as the punishment
for the wrong treatment and as a reminder for casino to act right
and a warning to other players!

 

[dionysus]

what you got were the right answers
as to staying away, I'll check in where I want
as to people who 'may' agree with you, well, you made your point..does saying the same thing over and over make it any more real or relevant?

 

[sparkz]

"This is a message board, a board to complain if a casino acts wrong
and this is what happened"

Make a PAB then . You never know, the casino might give you a full refund or something. Or PM the rep if our opinions are the opposite to what you think!!

 

[bluedice]

I have sent a PM to the responsible person for gowild casino but this was not helpful.

She told me for example weekend is excluded from reverse time,
because player like to play more and like the option to reverse at weekend.
Well i told them i don´t like reverse time the whole week!
And we know reverse time counts on weekend like other player confirmed yesterday.

And today she told me because i reversed within the reverse time of 48 hours on friday(today the confirmation it is 48 hours), there is nothing she can do! She told me i had no withdrawal request which was older than 48 hours!

I explained to her it was 73 hours later and then she realized it but there
was still nothing she can do(first the reason because it was within the reverse time but then after she has seen it was much later and casino made a mistake it made no difference).

Seems there is a communication problem and the forum person doesn´t get correct informations and casino has no answers for what they have done and then all i get are cheap excuses and lies.

She offered me 100 free spins and promised me to flush in the future!
Why was it not possible when i had a withdrawal request and asked for it
the whole week?

No i think a PAB has no chance, i wanted to file a PAB but if i don´t find other similar cases and see this black and white thinking if a player reversed no matter what happened before, i see no sense in it.

 

[dionysus]

Well, case closed
They offered you spins, you declined, and you arent interested in PABing. You let fellow members know about the casino.
Find another casino (try the accredited list Link Outdated / Removed ). Next time you feel like playing back funds, remember what happened here.
GL

 

[Nifty29]

Well, case closed
They offered you spins, you declined, and you arent interested in PABing. You let fellow members know about the casino.
Find another casino (try the accredited list Link Outdated / Removed ). Next time you feel like playing back funds, remember what happened here.
GL

Yup.

It all comes down to what the OP WANTS out of his continuing and deteriorating rantings.

He asks us to believe that the ONLY reason he is posting these diatribes is to HELP other members by WARNING them about Go Wild.....well, he did that on the first page...several times in fact....so what was he trying to achieve by going on and on about how awful they are?

I'll tell you. HE WANTS HIS MONEY BACK. No other explanation fits the bill. Trouble is, he ain't going to GET it..and neither should he get it.

The rep was already responded via PM. The OP didn't like it, so he figured he would crap all over Go Wild in the forum to blackmail them into giving him his money back. It doesn't work...he just won't accept that fact.

The rep offered:

1. An apology (although he reveals that he DID reverse some winnings AFTER he made the cashout which DOES restart the pending period all over again at many casinos....even though he said previously this was NOT the case).

2. 100 Free Spins

3. A assurance that they will do better in future.

AFAIC, the case is CLOSED. I mean, the OP will not even submit a PAB! Tells you how serious the complaint really is...even he says "it's not worth it".

Can we please have the fork?

 

[bluedice]

The rep offered:

1. An apology (although he reveals that he DID reverse some winnings AFTER he made the cashout which DOES restart the pending period all over again at many casinos....even though he said previously this was NOT the case).

Do you think it´s ok to post wrong informations?
The casino did not give the forum person correct informations, that was the reason
she told me, because you reversed your withdrawal request within the 48 hours
pending period, there is nothing she can do.

BUT then she has seen this is not right.
My withdrawal request was from Friday morning and i reversed it on monday morning.
This is a fact and the casino and the REP know it!

And after she has seen it was much later than their 48 hours pending peridod,
exactly 73 hours there was still nothing she can do.

Of course i had the hope to get my money back.
I think this is easy to understand and nothing wrong with it!

And of course if someone tries to manipulate me, giving me wrong informations,
delays the reverse time, a casino which i trusted my money and my feeling
about this reverse time, i´m angry about it.
Which is normal, and if there is no case where a player filed a PAB because he has lost
after misleading informations and delaying reverse time, then why should i do it?

Here are only people who see you reversed, but fact is in the normal pending period
i did not reverse, it was possible because of they delayed pending period
and because casino gave me wrong informations!

I wanted to file a PAB, because in the internet there are people who searching
for faults and always blame the OP like you confirmed to me for example the whole time.
You change the facts to discredit me.

I don´t want to spend my time to explain the whole
time what i have done IF this would be never possible if casino would not use dirty
tricks, but this you don´t see and then you try to tell the people
that i reversed within the 48 hours and i told you this is not the case.
Why are you trying to discredit people here?
Why do you change the facts?

And people like you are a reason i don´t post in message boards,
these people are the real trolls, no matter what the topic is,
they try to discredit the person who opened the thread
but changing the facts, ignoring everything, very disappointing!

The 100 free spins she offered me when she thought i reversed within the 48 hours
but if she says this is the reason she can´t do anything, then
this another cheap excuse because now she knows it was 73 hours AFTER my withdrawal
request.

And no matter if i had little hopes to get my money because this would be fair,
you sound like this is crime!

I´m person if someone doesn´t treat me right i always complain and
feel they need a puishment for it no matter if i get refunded or anything else
and there are limited things you can do if a casino doesn´t threat you right
and if there is no PAB where i see a chance to win, then thisthread is all i can do!
And i knew if i decide for the thread instead of the PAB the chance is lower,
but if no one can show me similar cases i don´t file a PAB!

It is my right to complain, i have arguments, casino did not act correct,
it is no crime to hope for the money after waiting 73 hours and after
asking for flushing and many wrong informations.
But after all the reactions here there is no hope left and i know
casino never give the money back no matter if they used dirty tricks!

And it´s also nothing wrong if i think other people should know about it
and i i think the casino deserves a punishment after they got my money
with dirty tricks!
I have many reason but this is not the topic, the topic is about casinos dirty tricks
if someone wins.
Not a reason to complain? I think you are wrong!

Yes i contacted the forum person for this casino, but it was not helpful.
Which rules did i not follow?

 

[maxd]

As it happens you already have another PAB in progress so I wouldn't accept one on this topic until that one was finished.

 

[The Dude]

@ cash888

You mention that this is a message board and that you can complain however you like, and if people don't like a thread then they can just stay away from it. Sorry bud, but you are wrong.

There are rules that govern how complaints are dealt with. Perhaps you failed to read these - they are located here:
https://www.casinomeister.com/forums/help/forum-rules/

All members have every right to chime in when and how they wish - just so long as they post according to our rules and guidelines. It's a community and every community has rules.

From what I can tell, your issue is playing back your winnings. That's a problem that you created, not the casino. If cashing out immediately or flushing is important to you (which I'm guessing it is) please check out these casinos where flushing is possible:
Link Outdated / Removed

At the moment, you're ranting. Please discontinue this behavior. I will also caution you on berating your fellow members claiming that what they are saying is nonsense or trollish. That is belittlement and being insulting - violating forum rule 1.1.

I'm being very patient with you this morning. Don't push it.

 

[bluedice]

casinomeister, this user repeated i had reversed within 48 hours
which is not true and i have repeated it many times.
I want facts and not changing the facts in the know to discredit me!

The other user called me troll before i did it call him!
But i had reasons to do because he changed the facts
many times.

I have reasons to complain if a casino tells me reverse time is 48 hours
and if casino delays the reverse time after telling me it´s 48 hours!
I have arguments and i waited 73 hours and without
giving me wrong informations i could never reverse the withdrawal
request 4 days later!
Dirty tricks are no fair business and always a reason to complain!

I know i´m new but i don´t think it´s fair if someone has arguments,
explained the situation if all these people try to blame me
instead of concentrating on casinos mistakes because this is the topic
and nothing more!

If casino would do everything right, i would get my winnings, because
i waited much longer but this is something people here ignore.
What i have done was a mistake, what casino has done was not a little
mistake, they did it to manipulate me and this is a known dirty trick
of casinos which can´t accept if someone wins and then they
make it as hard as possible for these people to cashout,
but lying and wrong promises is the last thing which i expect!
And i asked this casino to flush and withdraw faster many times.

It´s very difficult for a new member to complain about a casino in this board.
And it´s much difficulter if the player made a mistake too unfortunately.
But again my mistake would never be possible if casino would act fair!

 

[The Dude]

...
It´s very difficult for a new member to complain about a casino in this board.
And it´s much difficulter if the player made a mistake too unfortunately.
But again my mistake would never be possible if casino would act fair!

You are the one that is making it difficult - not us. We have a clear cut system on how to deal with complaints that you have failed to read/adhere to.

You have been given plenty of advice, I would suggest you take it.

What is it that you want? Please explain to me in one complete sentence what it is that you want out of this. Thank you.

 

[bluedice]

One sentence is difficult for me.

First i had little hope casino would refund the money, but after i did not find a similar
case i understand there is no chance.
What casino have, they never give back, but i think
people should know if a casino act´s wrong and this happened here with
the misleading informations and delay of regular reverse time after
they knew i have a problem with it and i wanted to flush!

Why do all people here ask me what i expect?
Is it not only possible to describe if a casino did not act correct
in a casino complaint board?

I think in every other board no one would ask me what do you expect.
It´s a message board and here we have dirty tricks, delaying reverse time,
wrong informations, a reason to complain!

 

[chuchu59]

ok, so look, what exactly do you you want to happen here?

Inform players about your decision?...ok, done, thanks
Get your money back? Members don't have that power.
Vent?...done and done

So you said what you had to say (ad nauseum)..we get it..we don't have to agree with you, but you said it. What are you hoping to gain, except a bunch of members who are banging their heads against the wall? If you want some other form of resultion, you've been TOLD what to do:

File a PAB
PM the rep
Get a lawyer.
Move on

Noone here has magic wands that will make your funds reappear.

I wish I had the power but I will do it for myself only.

 

[maxd]

One sentence is difficult for me.

Trying to determine your purpose amongst the verbiage is VERY difficult for us.

Suggest you try harder.

 

[The Dude]

One sentence is difficult for me.

First i had little hope casino would refund the money, but after i did not find a similar
case i understand there is no chance.
What casino have, they never give back, but i think
people should know if a casino act´s wrong and this happened here with
the misleading informations and delay of regular reverse time after
they knew i have a problem with it and i wanted to flush!

Why do all people here ask me what i expect?
Is it not only possible to describe if a casino did not act correct
in a casino complaint board?

I think in every other board no one would ask me what do you expect.
It´s a message board and here we have dirty tricks, delaying reverse time,
wrong informations, a reason to complain!

Again - failure to follow instructions. I asked for one full sentence, and you can't be arsed with that. So, I'm shutting down this thread.

Your opinion of a message board is just that - your opinion - but that is not the reality of this board. You've joined the wrong place if that's what you think this is.

The complaints forum is to solve problems, not to generate pages of non-productive rants.

You need to take the advice given to you and move on.