GoWild Casino complaint - misleading informations - delaying reverse time 4 days!

[stokes]

Please copy paste the section in the terms and conditions that states EXPRESSLY the maximum time for withdrawals.

"All withdrawal requests are processed within forty eight (48) hours after the time of the request. However, please note that the casino reserves the right to withhold withdrawals for security checks until the receipt of all the required documents, including a digitized photograph, for verification and promotional purposes, at which stage the withdrawal will be processed."

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[bluedice]

"All withdrawal requests are processed within forty eight (48) hours after the time of the request. However, please note that the casino reserves the right to withhold withdrawals for security checks until the receipt of all the required documents, including a digitized photograph, for verification and promotional purposes, at which stage the withdrawal will be processed."

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Nothing about the reverse time! Reverse time is the time for players to change their mind, there is nothing about it on their website.
This above is just about processing withdrawals and not about the pending time to reverse a withdrawal request!
And they did not need documents, i´m fully verified and i don´t see anything that weekend could delay the whole
process! But like i said this above is not about their pending time!

 

[stokes]

Nothing about the reverse time! Reverse time is the time for players to change their mind, there is nothing about it on their website.
This above is just about processing withdrawals and not about the pending time to reverse a withdrawal request!
And they did not need documents, i´m fully verified and i don´t see anything that weekend could delay the whole
process! But like i said this above is not about their pending time!

I think the processing time is the pending period itself. Meaning that you have 48 hours to reverse before they pay you.

 

[Balthazar]

Nothing about the reverse time!

Let's talk about the reason why you reversed it ok? We all understand that it's been available for more than 48hrs but enough about them and more about you.

What was going through your mind when you decided to reverse it after 72hrs? Did you say to yourself "fuck it, I'm reversing it and if I win I take the money and if I lose I'm going to cry about it on the forums"? Is that it, cash888? Did you believe that because they went pass 48hrs, you were entitled to that money that you reversed + they'd have to credit the same amount back to your account if you lose it?

 

[bluedice]

Let's talk about the reason why you reversed it ok? We all understand that it's been available for more than 48hrs but enough about them and more about you.

What was going through your mind when you decided to reverse it after 72hrs? Did you say to yourself "fuck it, I'm reversing it and if I win I take the money and if I lose I'm going to cry about it on the forums"? Is that it, cash888? Did you believe that because they went pass 48hrs, you were entitled to that money that you reversed + they'd have to credit the same amount back to your account if you lose it?

The topic is the casino and not what happened after the manipulation!
Please stay on topic, there were many mistakes from the casino site,
you are welcome to tell us your opinion about how the casino acted!
I made only one mistake which was human, but this would never happen
without many promises and mistakes from their site and we heard other player
all get 48 hours pending time during weekend
like they promised!
Why was it different with me after i have complained about it?
Over 3 days i waited patiently!
And they knew i hate it and wanted to flush, they promised me on saturday
48 hours pending!
Please tell us what would you expect from a good casino?

 

[Cleveland]

Let's talk about the reason why you reversed it ok? We all understand that it's been available for more than 48hrs but enough about them and more about you.

What was going through your mind when you decided to reverse it after 72hrs? Did you say to yourself "fuck it, I'm reversing it and if I win I take the money and if I lose I'm going to cry about it on the forums"? Is that it, cash888? Did you believe that because they went pass 48hrs, you were entitled to that money that you reversed + they'd have to credit the same amount back to your account if you lose it?

^ I'm bumping this as I would like to hear a honest answer from him as well. It would seem to be a win / win situation for anyone who ends up in this situation. Reverse and you have the chance to win more money. If you lose after reversing you receive the money you lost back.

 

[Balthazar]

Over 3 days i waited patiently!

and then?

 

[bluedice]

This is a casino complaint board, i described
what the casino has done and of course my mistake too.

But my mistake was not manipulative like what they have done.
They knew i want to flush, they promised me 48 hours pending,
other player get 48 hours pending during weekend.
Why was it not possible to flush or the regular reverse time?

They wanted that i reverse and gave me misleading informations
without any reason.
Their reason was they could not accept my second withdrawal in one week!
I don´t think if someone makes a mistake which is human and the result
of bad business practise(a shame to delay the reverse time after they have told me 48 hours
and there is NEVER a reason for it),
there is a reason to blame the person!

They did not act correct and i can complain about it because this
board is about mistakes from casinos!

Stop blaming me, i´m not a manipulative person, i only expect
that i get correct informations and i can complain about it
like anyone else because without delaying reverse time,
without giving me wrong informations it would never happen
because i waited more than 3 days for only reverse time being over!
And this is not usual in Gowild casino like we heard from other players!

No one would say ok i start playing, i lose and then i complain.
If i lose in a fair way i would never complain, but not if i lose because
of misleading informations, wrong promises and manipulation and if i get
another treatment like other players because i have won second time one week!

I was strong and waited over 3 days for only reverse time being over
and after i have asked 1000 times to flush.

If you are looking to blame someone, then you are wrong here, because
it´s not the topic and there is no reason for it!
I told you all i made a mistake but this would never happen without
what they have done and what they have done was not human
or a little mistake!

 

[just play]

Stop blaming me, i´m not a manipulative person, i only expect
that i get correct informations and i can complaint about it
like anyone else because without delaying reverse time,
without giving me wrong informations it would never happen
because i waited more than 3 days for only reverse time being over!
And this is not usual in Gowild casino like we heard from other players!

Hi Cash,

I'm not going to be tough on you like some posters.

The thing you don't understand is this is your fault, you reversed, you lost.

I hate casinos who do stall tactics, if you were paid within their time limit the first time, I don't understand why they all of a sudden didn't pay you "on time" the second time. My own personal thoughts are...casinos know who reverse and who don't, the people who reverse a lot seem to all of a sudden get delays. (again, these are my own personal thoughts) This happened to me at an accredited casino last year I believe, I made a cashout and all of a sudden I was asked for documents, when I had played there for 5 or so years, and of course was verified. Again, I think it was because I like to reverse.

"All withdrawal requests are processed within forty eight (48) hours after the time of the request. However, please note that the casino reserves the right to withhold withdrawals for security checks until the receipt of all the required documents, including a digitized photograph, for verification and promotional purposes, at which stage the withdrawal will be processed."

Does that quote mean after you make your withdrawal it will be processed within 48 hours? Or is there a pending period, then it goes onto processing? (I'm not familiar with this casino)

Cash, I agree with you also on another point, this is a complaint board and posters are free to complain, after all that's what this board is called! But other members have the right to share their opinions, (within the rules of Casinomeister)

I hate to tell you, but you really have no case here, you reversed, you lost, move on. Sorry.

 

[Mouche12]

cash888, I feel for you. You have been quite patient I think, but could not resist the temptation in the end, and of course GoWild hopes you will reverse it all, hence the much longer pending period and no processing during weekends.

They used to advertise about their quick (revolutionary) cashouts on their website, those days are gone. That's why I only choose to play at casinos with either fast cashouts or the option to flush, or not being able to reverse.

 

[dunover]

Please stop this whingeing. The 48-hours before processing is your PENDING period whereby you can reverse, like you unfortunately did. After 48 hours the withdrawal should be 'work in progress' as GoWild is a Viper MG casino - they all do the same. When it is 'work in progress' you cannot reverse. Now you are saying it didn't go to work in progress in 72/73 hours or whatever. That is about right for MG Viper sites, as the weekend doesn't count as part of that 48 hours! So, if you w/d Friday morning, the first 8 hours would be Friday, then another 2 days Monday and Tuesday. So that's about correct. I take it they paid your FIRST w/d of 1559 euros OK?
You feel angry you reversed and lost - you wouldn't be here whingeing if you had reversed and won another 2,000 would you????? You now blame the casino. You were impatient, that cost you your geld, not GoWild.
Now I don't know what you hope to achieve here, the money has GONE FOREVER and you will not get it back and you have no grounds to complain about the casino, other than they are pretty tardy when it comes to withdrawals.
Learn a lesson from this.

And avoid joining casinos that have those bloody stupid pending periods - you can play MG lots at numerous sites like Guts/Bet-At/Betsson etc. who have NO pending period for reversal.

 

[bluedice]

Thank you for your words, but there is a case in my opinion!

I think if a casino has bad business practise people should know about it.
Delaying the reverse time to over 3 days and promises like maximum 48 hours reverse time
without any exception and doing everything to cashout faster, i think this not how it should be
and a reason to complain.

If they need documents or have to look how a player played or anything else
i would never have a problem with it if the withdrawal takes longer,
but i don´t think player who have won more need more reverse time than others and i
have asked to flush many times.

So in my understanding, a casino which lies, gives wrong promises,
delays the reverse time and then has cheap excuses and more and more lies(reverse time doesn´t count
on weekend which was a cheap excuse) there is a reason to complain and a case
because it has cost me 1700 EURO. And yes i made a mistake too but without their
manipulation and pitiful business practise my mistake could never happen after waiting 73 hours!

Only because there are some rogue casinos and some people have the same experience,
doesn´t mean there is no case.
Or only because i have lost it in the end doesn´t change anything.
We have to look how this could happen and if we look we see they did not act correct
and then there is a reason to complain.

I stand with my point, i would get my winnings in every other casino where i play, because i waited
patiently more than 3 days and these casinos know what fairplay is and would never try these things
to manipulate their players or delay reverse time!

 

[bluedice]

Please stop this whingeing. The 48-hours before processing is your PENDING period whereby you can reverse, like you unfortunately did. After 48 hours the withdrawal should be 'work in progress' as GoWild is a Viper MG casino - they all do the same.

Stop making wrong posts!
They told me 48 hours is the pending time, the time to reverse it.
They told me this on Saturday after my withdrawal request and i waited much longer,
73 hours exactly i waited,
I did not reverse it in their reverse time!
They delayed the reverse time, over 3 days was the reverse time and other player have 48 hours
reverse time no matter if it is weekend or not.
And they promised me to make everything faster!

So i have a reason to complain and i asked 1000 times for flushing and i waited enough, full 3 days,
48 hours is their reverse time and this was over on sunday and i reversed it on monday!

Why don´t you talk about their mistakes?
I waited more than enough for reverse time being over
and i complained about the reverse time and asked for flushing.

Flushing for other players is possible, why not for me?
Why do i need more reverse time than other players after i complained?
Is this fair and normal business practise? I don´t think so!

 

[sparkz]

"Never had a casinos which can´t follow their rules, delays a long enough 48 hours
pending period to 4 days.
HELLO? This casinos says they are one of the best!"

All casino's say they are the best. No casino will tell you "we're the worst online casino... but still choose us to play at".

I can name more incidents than I care to remember at casinos where they have exceeded the maximum pending time as I mentioned before... and yes I was weak and reversed and lost. I have probably lost more in winnings that I reversed than the total amounts I have deposited at casino's.

It's 1 of those things though. The casino were wrong, but you did reverse it. As someone else said, your money is 100% gone but why not explain to them and ask for a free chip? You may get lucky.

Put it behind you after, don't play there again, if its that bad look at it this way. They may of had your withdrawal off you now, but how much are they losing out of your deposits if you stop playing there? Probably more than it would of cost them to pay the withdrawal in the pending time.

Find somewhere else that always flushes or has no reverse withdrawal times

 

[Borgie]

Thank you for your words, but there is a case in my opinion!

I think if a casino has bad business practise people should know about it.
Delaying the reverse time to over 3 days and promises like maximum 48 hours reverse time
without any exception and doing everything to cashout faster, i think this not how it should be
and a reason to complain.

If they need documents or have to look how a player played or anything else
i would never have a problem with it if the withdrawal takes longer,
but i don´t think player who have won more need more reverse time than others and i
have asked to flush many times.

So in my understanding, a casino which lies, gives wrong promises,
delays the reverse time and then has cheap excuses and more and more lies(reverse time doesn´t count
on weekend which was a cheap excuse) there is a reason to complain and a case
because it has cost me 1700 EURO. And yes i made a mistake too but without their
manipulation and pitiful business practise my mistake could never happen after waiting 73 hours!

Only because there are some rogue casinos and some people have the same experience,
doesn´t mean there is no case.
Or only because i have lost it in the end doesn´t change anything.
We have to look how this could happen and if we look we see they did not act correct
and then there is a reason to complain.

I stand with my point, i would get my winnings in every other casino where i play, because i waited
patiently more than 3 days and these casinos know what fairplay is and would never try these things
to manipulate their players or delay reverse time!

Enough already !!

What is it you want ? Your money back I assume - well that is NOT going to happen - you can complain all you like here, you are NOT entitled to your money back and the casino don't care, it is not their problem. Yes of course they wanted you to reverse but you should NOT have even if they took a week to start processing.

You could PAB but it will be a waste of time because YOU reversed you winnings and lost - you are NOT going to get any refund no matter that they took longer than 48 hours !

You just keep repeating your self over and over, why???? It is not achieving anything at all. What are you hoping will happen by going on and on to us !

As has been said ONLY play at casinos that flush instantly on request. Put this down to experience. Never deposit another dime at Go Wild and move on.

 

[bluedice]

If a casino acts wrong and shameful i have a reason to complain.

And i know what a casino has they don´t give back no matter in which pitiful
way they got my money after i waited 73 hours!
But it´s my right to complain and i will continue, because all people should know.

I will not file a PAB because i think it makes no sense.
It seems no matter what a casinos does, if you lose your nerves because of it,
you are the idiot, but i can complain and i think there is a reason after delaying reverse time
which should never happen in a serious casino, after lies and misleading informations,
wrong promises and after cheap excuses and more lies after it.

Let me complain because i have a reason to do it and this is what this board is about,
it´s about mistakes and bad business practise from casinos.

All people should know what they can expect if they play there!
But if some people think they can blame me, of course i will repeat what the casino has done,
because this is the topic here and some people seems did not understand what exactly happened.

 

[spoton]

Its sad to see that they break their own TOS, and if it was a player breaking their TOS, you can bet your play would have been void, but lets face it, it's not going to happend. (It's also funny to see certain members who always backs the casino confiscating winning when a player breaks a term by mistake, not caring much when the casino fails to comply with their own terms)

Write them a complaint, and hope they give you some sort of compansation. After that, close your account and never return. The less we play at casinos with these kind of rules, or those who break their own terms, the bigger chance we have of changing it.

 

[bluedice]

Its sad to see that they break their own TOS, and if it was a player breaking their TOS, you can bet your play would have been void, but lets face it, it's not going to happend. (It's also funny to see certain members who always backs the casino confiscating winning when a player breaks a term by mistake, not caring much when the casino fails to comply with their own terms)

Write them a complaint, and hope they give you some sort of compansation. After that, close your account and never return. The less we play at casinos with these kind of rules, or those who break their own terms, the bigger chance we have of changing it.

I have sent many mails but i did not get any answer.
They know what they have done, that´s
why they did not answer my questions and e-mails!

The funny thing is today the forum person for this casino told me
because i reversed it within the 48 hours pending time there is nothing she can do.
She offered me 100 free spins.
And after i told her it was much later, over 72 hours after my withdrawal request,
she realized it, but there was still nothing she can do.

She confirmed to me again the 48 hours pending time and you are right my
play should be void because pending time is over but casinos don´t like fair play.

But i´m not interested to play there anymore, i like honest and serious
casinos with fast cash outs and not delaying reverse time instead of
what they have promised!
In my world words have a meaning, but seems not in Gowilds´s world!

 

[Balthazar]

the money has GONE FOREVER and you will not get it back

Pretty much this. Can we stop this madness now? Bryan?

 

[sparkz]

Even if the need to reverse was so great... 73 hours is nothing.

Try waiting 2 weeks pending time like a lot of people have with other casino's.

Theres ways you could of even prevented a reversal.... Such as disconnecting the internet until you were paid or even installed a temporary casino blocker (I know theres a free 1, cant remember the name but you can block all casino's on it and set a password, a friend or family member could of set the password and only told you it so you can unlock and uninstall the software once your money hits your bank).

Same casino's even allow you to have a "cool off" period for a few days or a week. A lot would still process your payment during that time...

I ask this... If you didnt reverse it and they took a week to pay... would you of made a complaint here? Probably not

 

[bluedice]

Even if the need to reverse was so great... 73 hours is nothing.

Try waiting 2 weeks pending time like a lot of people have with other casino's.

Same casino's even allow you to have a "cool off" period for a few days or a week. A lot would still process your payment during that time...

I ask this... If you didnt reverse it and they took a week to pay... would you of made a complaint here? Probably not

Spoton made a good point with "they break their own TOS, and if it was a player breaking their TOS,
you can bet your play would have been void".

I think we should concentrate on casinos mistake(misleading informations, delay of reverse time,
breaking rules and wrong promises in the hope i will reverse my withdrawal is much more than a little mistake)
and not what the result of this bad act is.

I have lost because of their strange way to treat players who asked for flushing and i blame the one who
made the mistake and that was not me, because they confirmed to me more than once the 48 hours
pending time and this should be over on sunday!

I played in this casino because i expected 48 hours maximum pending and not longer and asked for flushing
because for me the reverse time is always hard but 48 hours i thought i can live with it and i was right with it!

They confirmed to me 48 hours pending on saturday and i waited 73 hours and then playing should never be
possible and playing after 48 hours should be voided because reverse time was over!

Maybe there are rogue casinos around, but this doesn´t make what they have done better
and if they promise me 48 hours and have a 48 hours rule, then i expect they follow their rules and promises
and not trying to manipulate me and delay the reverse time.

They made the mistake, not me and if a player broke rules, if the outcome is positiv, they void the winnings,
but if the outcome is negative after a player broke rules they
don´t refund players.

I don´t think it should be any different now. They ignored rules, TOS, promised me 48 hours pending period and playing after 48 hours should be void.

I know it will not happen but this is how it should be!
If i made a mistake i´m responsible for it and have to correct it, but they did not make a little mistake, they
acted like a rogue casino with these promises and then delaying reverse time and yes they should correct it
because it was their mistake and they knew i have a problem with it and this is pitiful to do!

If i would cashout successfully i would still think how they acted is pitiful, because it is, but now it
has cost me 1700 EUR and of course this is worse and another situation, but no matter what the outcome is
what they have done was bad business practise and always a reason to complain!

 

[Cleveland]

For the record. I requested a withdrawal at 3 dice on Friday. It states "processed in 48 hours". Monday came and it was still not processed, until later in the day Monday, or maybe even Tuesday.
<~~~~So that happens to the best of them, not something that GoWilld singled you out for.

Do you know why I'm not sure when it was processed after the Monday hit? Because I logged on, saw it was still reversible, and I made up my mind not to fall into that mental trap of wanting to play more and making the balance bigger. I simply stayed away until it was no longer there. I even small deposits elsewhere to avoid temptation. Which is what you wanted to do. You wanted to make the balance bigger, surely you didn't want it smaller.

The way you're wording your post leads me to believe you saw an opportunity to enter a win / win situation. Any adult knows full well this board wouldn't be able to tell who entered this situation with mentally good intentions. You aren't simply stating your case, nor are you owning to the fact that casino's can't simply give the money back to all players in these cases. What you are doing is playing on the emotions of people, with key words / phrases. That doesn't normally work with me, unless my wife happens to activate my g.a.s. button before she goes to work.

 

[Cleveland]

I don´t think it should be any different now. They ignored rules, TOS, promised me 48 hours pending period and playing after 48 hours should be void.

So to keep things simple. A yes or no will do. If you would have won a large sum, or even a small one, would you have contacted the casino and told them the play was done after 48 hours, so they should void your winnings?

Just a yes a or no will do.

 

[bluedice]

[
The way you're wording your post leads me to believe you saw an opportunity to enter a win / win situation.

Can you please stop to post such nonsense?

There is NEVER a win/win situation if you lose your money because no matter if a casino made
a mistake never refund if a player lost because of their mistake!
How could this be a win/win situation?

Show me all your examples where player got their winnings back because casino did not follow their rules!
There is no example of a similar situation where a player lost and got his winnings back!

This doesn´t mean it´s right how these casinos act(i did not find a similar case), this means only
casinos are the only institution which think they have more rights and with online casinos it´s very difficult because of unfair terms and conditions and the license for example or different countries!

I´m really surprised some people here try to blame the player!
I see many "bogus threads" in this board where player have broken rules and all people here telling these player "you broke the TOS, casino does it right to void your winnings".

Here we have a casino with 48 hours TOS and with promises of 48 hours pending to a player who asked everyday for flushing and for a fast cashout and then they delayed it to 4 days!
Why in the hell don´t you blame this???`It´s no serious business, it´s shameful!

If i know someone has a problem with reverse time, do i use this against the player and tell
the player 48 hours is the pending time and then delay it to 4 days if player asked to flush and if it´s possible to do it?
No one would act that pitiful!

If you are so strong great, but i´m not, that´s the reason i ask my casinos to flush and
cashout fast and if a casino has a 48 hours rule and promised me this on saturday i expect it´s 48 hours and not 4 days!
I know exactly what i do and i have a problem with reverse time, that´s why i look only for casinos which cashout fast or giving me exact informations and gowild knew it!

Stop to blame me if a casinos tries to get an advantage of people who trusted them and told them about the problem, with pure manipulation! In my world this is something to blame but not the person
who made a mistake because of it! Misleading informations, delaying reverse time and lies and this what happened after they knew i have a problem with reverse time and this is the only thing to blame!

 

[MisterBJ]

So Cash888, Let's say you reversed the $2000 and ran it up to $5000; And then you cashed it back out. Your 48hrs pending period would have started over. Would you still make a fuss over it? Or would you be satisfied that you won $5000? The golden rule to online gambling is, NEVER REVERSE A WITHDRAWAL. Some of us have waited months even years to get paid. This is a costly lesson for you. We all paid for this lesson before. Most have learned from it. So, let this be a learning experince for you also.

Remember once you give a casino control over your money. They have the power then. We deposit in good faith. They don't always see it our way. This is something we all have to adjust to at some point.