geolit12 VS 10bet

geolit12

Banned User : multiple CM accounts, PAB fraud
Joined
Dec 29, 2011
Location
Troon, Scotland
I recently registered with 10bet casino and made a couple of deposits there but did not have any luck. I made a third deposit for the 75% bonus and this time I won.

They have a heavy wagering requirement of 35 times. I went for slots and roulette which count 20% towards wagering.

I played roulette and brought my initial balance up to around £8,000, then slots and managed to bring the balance up to about £14,000 after completing the wagering.

They then closed the account, saying it was under review by the manager. I then mailed them, more than once, and got the same response from the support team, (your account is under review and the manager will contact you). I waited and nothing, so I called on the phone, and support would not let me speak to the manager, saying he would contact me and I am still waiting.

Why won't they let me speak to the manager?, Why have a phone contact number if you can only speak to support who cannot help you resolve your enquiry? I wonder is it just in case you have won, and they can close your account and not pay...?
 

geolit12

Banned User : multiple CM accounts, PAB fraud
Joined
Dec 29, 2011
Location
Troon, Scotland
When I played this rule was not there. They would love to use this rule but they did not mention that at all.
 

heador112

Full Member
PABnononaccred3
Joined
Jul 28, 2009
Location
Germany
Are you sure ? The rule is well hidden at the bottom of the page . Probably it is a gnoming issue anyway......
 

kavaman

Senior Member
PABnononaccred3
PABnononaccred3
MM
Joined
Dec 2, 2001
Location
finland
Max bet rules of this sort should be banned from all casinos. I mean 5% of deposit is a pretty low amount , you might accidentally bet 5-20% by clicking bet max because the software allows you to do this. I can understand 30% rule that some microgaming casinos have but 5% its pretty easy to go over even by accident and the software should keep your maximum bet automatically under this threshold. Thats what 32red actually does on some cases, that they only allow smaller max bets when using a bonus, so its doable . Also here it is 5% of deposit where on some other places its 30% bonus. In any case the maximum bet rule suck in my personal opinion, but here it is plain awful.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
They then closed the account, saying it was under review by the manager. I then mailed them, more than once, and got the same response from the support team, (your account is under review and the manager will contact you). I waited and nothing, so I called on the phone, and support would not let me speak to the manager, saying he would contact me and I am still waiting.
What's the time frame here?
If it's mostly happened over the last week or so, it would be reasonable to expect their response time would be longer than normal due to the holidays.

This is a good casino IMO, but if they don't come back soon with the right answer for you, you can always Pitch A Bitch with CasinoMeister and Max will try to help you out with your problem.

In case you don't know, Pitch-A-Bitch is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
Before you start, make sure the casino in question is NOT in the Rogue Pit or on the No Can Do list. (They're not).

To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

KK
 

LaHutti

Sr. ÜberUnter Ass. Man.
PABaccred
PABnonaccred
Joined
Mar 19, 2008
Location
East and West
You should try and dig up a google cached page (The terms and conditions, from the day you deposited), if you're sure they changed them.
Would be very useful, whether you PAB or not.

Edit> oh look...someone already said that, and I would've known, had I read all posts...lol. Doesn't make it less true tho ;)
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
FWIW I have received a PAB from the OP. There were some questions regarding their CM account, etc, and unfortunately I have not received a full response. This one is up in the air until those issues are cleared.
 

dandan

Seven day suspension for being a PITA
PABinit
Joined
Oct 3, 2011
Location
bris-vegas
First I'd heard of this casino until today.

And first time have I ever seen a casino that has more than one type of software... eg. mg and not sure what the other/s is/are. But then I only play at cm accredited mg casinos so maybe this isn't new?

And out of curiosity I read their t&c's. Am I missing something here?....

11. Players must meet rollover requirements within 30 days from receiving the bonus, unless stated otherwise. Failure to do so will result in any active bonus and winnings automatically removed.

19. Customers have 15 days from claiming the bonus to meet the rollover requirements, unless stated otherwise. The active bonus balance, including any winnings, will expire within 15 days. For cashbacks, customers have 24 hours of bonus notification to claim the bonus.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
First I'd heard of this casino until today.

And first time have I ever seen a casino that has more than one type of software... eg. mg and not sure what the other/s is/are. But then I only play at cm accredited mg casinos so maybe this isn't new?
10Bet have been around since 2003, but only added their MG casino in August 2011.
Before that they were just using their CTXM software casino.

KK
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
First I'd heard of this casino until today.

And first time have I ever seen a casino that has more than one type of software... eg. mg and not sure what the other/s is/are. But then I only play at cm accredited mg casinos so maybe this isn't new?

There are several casinos using many different software`s, and a lot of them are accredited here, have a look at Victor Chandler they use 9 or so :).
 
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