Game Problem - Casino Response Question

[MrSilver]

The casinos obviously have more control over certain aspects of games than most are willing to admit

Yeah, that's what i'm thinking as well....But after all, we're here for Entertainment and not really win anything

 

[vinylweatherman]

Real money offers 50x and on demo version it shows 100x. Log out and check, as you cannot play demo version as logged in at Videoslots. However, this seem to be a global thing for Scientific Games as Betsafe, LeoVegas and VeraJohn has the same. But as previous poster said, Casumo showed same on both demo and real.

I dont believe its a regulation issue. As long as its clearly state that max win is 50x when you play with real money. Which it does.

The regulation issue is that free play must be the same as real play, so if it's 50x for real money play, it must also be 50x for demo play.

The maths doesn't lie though, downgrading the top pot payout from 100x to 50x lowers the TRTP of the game. If this was really about "managing risk", then the same effect can be achieved by halving the max bet allowed on the key.

This game has been adapted from the FOBTs seen in betting shops, and many people don't think it's random on FOBTs.

 

[itsover2014]

The regulation issue is that free play must be the same as real play, so if it's 50x for real money play, it must also be 50x for demo play.

The maths doesn't lie though, downgrading the top pot payout from 100x to 50x lowers the TRTP of the game. If this was really about "managing risk", then the same effect can be achieved by halving the max bet allowed on the key.

This game has been adapted from the FOBTs seen in betting shops, and many people don't think it's random on FOBTs.

Also, the game rules clearly state:

Place a bet on the Key Bet and the pot value will be displayed. This can be up to a maximum of 100x the Key Bet Stake. The Key Bet Ring Spins every game and highlights the award of a multiplier or pot position for a winning Key Bet wager. The roulette wheel will then spin, if the ball lands in the Key Bet position and the player has wagered on this position, they will win the highlighted award.

 

[Dan.Videoslots]

Hi all,

This error is a configuration setting that only Scientific Games can fix and nothing that we can solve. So we have decided to remove the game from our site until the investigation is done and we will inform you when the error is fixed.

We will also compensate all players that have won on the "Key Bet Feature" to make this 100% fair and correct.

I hope you all an amazing Tuesday.

Br,

Daniel

 

[Jono777]

The casinos obviously have more control over certain aspects of games than most are willing to admit

I have days when I have my doubts (EG: casinos you always lose at) but its has been 'drummed' into me now.

The recent Rizk offices visit by Bryan and nikantw put my mind at rest that all is above board

 

[Melvin - Panda]

I agree. 100x is nothing, there are much bigger wins every day posted on here in the screenshots thread, unless you are allowed a much bigger stake on roulette, I don't see the problem. Even then you just limit the stake, not pay half what you say the payout is. What next, a wildline on DOA paying 1000x instead of 3000 to minimize risk?

Not sure about this specific game, but in DOA the risk is managed in another way, your maxbet is wayyy lower than on for instance Starburst. There are slots where you are allowed up to $400/spin, if this was allowed on DoA and you'd hit a 3000x multiplier that would be an instant 1.2 million hit.

It's a combination of volatility and maxbet that determine the risk for the casino. Volatility of a game can't be changed, but betting restrictions can be configured.

 

[vinylweatherman]

Not sure about this specific game, but in DOA the risk is managed in another way, your maxbet is wayyy lower than on for instance Starburst. There are slots where you are allowed up to $400/spin, if this was allowed on DoA and you'd hit a 3000x multiplier that would be an instant 1.2 million hit.

It's a combination of volatility and maxbet that determine the risk for the casino. Volatility of a game can't be changed, but betting restrictions can be configured.

That's how it should be done. Different games have always had different limits. Changing the paytable "manages the house margin" rather than the risk of the player "breaking the bank" with a lucky bet.

It seems that what we have here is a choice of two different RTP settings for this game, not very different as they result from a change to just one of the 8 possible outcomes on the key bet, with the other 37 positions paying as per a regular roulette game.

 

[Googobucs]

thanks for taking ownership

After reading this entire thread I am a little disappointed that no one thanked VideoSlots for jumping right in and taking ownership of this immediately and doing a great job of resolving the issue.

I Can't play at your casino but thanks Video Slots for taking care of player issues like this in such an open way and doing the right thing for the players. This is good example for other operators to see.

 

[ProbabilityZero]

After reading this entire thread I am a little disappointed that no one thanked VideoSlots for jumping right in and taking ownership of this immediately and doing a great job of resolving the issue.

I Can't play at your casino but thanks Video Slots for taking care of player issues like this in such an open way and doing the right thing for the players. This is good example for other operators to see.

Indeed!

Just read this thread Never played this game but thanks Dan in your quick resolution and integrity to the players concerned

 

[colinsunderland]

After reading this entire thread I am a little disappointed that no one thanked VideoSlots for jumping right in and taking ownership of this immediately and doing a great job of resolving the issue.

I Can't play at your casino but thanks Video Slots for taking care of player issues like this in such an open way and doing the right thing for the players. This is good example for other operators to see.

I just came on to do that actually however to be fair, they didn't do it straight away, customer service basically told the OP 'tough shit, we don't want anything to do with it. Its not the first time people have posted on here saying they tried customer service, didn't get anywhere and had to post to get a problem resolved, and you shouldn't have to do that. How many people don't use this forum, have had a problem and it hasn't been sorted out due to the dire customer service Videoslots give at times?

Having said that, well done Dan for posting, you didn't have to but the fact you can admit there is a problem is excellent as many casinos won't, and a massive well done for removing the slot and paying everyone who has been paid short by it.

 

[interlog]

I just came on to do that actually however to be fair, they didn't do it straight away, customer service basically told the OP 'tough shit, we don't want anything to do with it. Its not the first time people have posted on here saying they tried customer service, didn't get anywhere and had to post to get a problem resolved, and you shouldn't have to do that. How many people don't use this forum, have had a problem and it hasn't been sorted out due to the dire customer service Videoslots give at times?

Having said that, well done Dan for posting, you didn't have to but the fact you can admit there is a problem is excellent as many casinos won't, and a massive well done for removing the slot and paying everyone who has been paid short by it.

Agreed, and it has been acknowledged by Dan that their customer services can be improved upon. That is a positive statement too.

 

[spintee]

I just came on to do that actually however to be fair, they didn't do it straight away, customer service basically told the OP 'tough shit, we don't want anything to do with it. Its not the first time people have posted on here saying they tried customer service, didn't get anywhere and had to post to get a problem resolved, and you shouldn't have to do that. How many people don't use this forum, have had a problem and it hasn't been sorted out due to the dire customer service Videoslots give at times?

Having said that, well done Dan for posting, you didn't have to but the fact you can admit there is a problem is excellent as many casinos won't, and a massive well done for removing the slot and paying everyone who has been paid short by it.

I take my hat off for what the reps at video slots do here, Just if all customer service was as knowledgeable and as swift, It boggles my mind why most 90+ % of CS are useless, All this does is piss's of the players even more, As isn't it obvious that we speak to them due to problems most of the time, Now if they can not sort it or know whats bloody going on than get somebody that does,

I bet most of them have nether played a fruit machine or even a game of snap, It should not take somebody to surf the net than find a forum to sort problems out, I feel bad about the thousands of players that have been shafted due to CS talking rubbish or not knowing whats the score, Not every person know about coming to these sort of joints to get things resolved,

I do know there is a few is a few casino's that are top class and actually know whats going on but it's rare

 

[colinsunderland]

I take my hat off for what the reps at video slots do here, Just if all customer service was as knowledgeable and as swift, It boggles my mind why most 90+ % of CS are useless, All this does is piss's of the players even more, As isn't it obvious that we speak to them due to problems most of the time, Now if they can not sort it or know whats bloody going on than get somebody that does,

I bet most of them have nether played a fruit machine or even a game of snap, It should not take somebody to surf the net than find a forum to sort problems out, I feel bad about the thousands of players that have been shafted due to CS talking rubbish or not knowing whats the score, Not every person know about coming to these sort of joints to get things resolved,

I do know there is a few is a few casino's that are top class and actually know whats going on but it's rare

Completely agree.
I never understand why casinos (or any company for that matter) spend loads of money on setting up, then scrimp on the one thing that really makes a difference.

As this is a thread about VS, we know they all work in the same office, so why, when customer service are asked a question they don't know the answer to, do they not shout 'hey dan/phil/whoever,I'm stuck with this one can you help' instead of making some shit up that is completely wrong? I don't know how many work there but get the impression there isn't many so how hard can it be to train them a little better and get them to ask someone more senior rather than making up answers if they don't know the answer!

I love videoslots, they get about 80-90% of my deposits, but customer service is pretty poor.

One of the best I have used is SkyVegas, never had a single problem with them that hasn't been sorted in minutes over live chat, in about 6 years.

 

[benmooe]

I bet most of them have nether played a fruit machine or even a game of snap...

Sounds like a wager to me!