Hi,
Could do with a bit of advice / help, not sure if I'm alright to post this here so if not please just delete!
So basically I was playing on a casino which I wont name yet 2 weeks ago and deposited about £900, over the course of 5 days I won just under £19k. I played on numerous different video slots but won a lot on one specific one (probably about £14k). I was playing the highest stakes for pretty much the whole time (£10/£20/£40 per spin, £40 being max) and hit the bonus a few times over the course of the 5 days.
Was very up and down (went from £12k to under £1k) but eventually withdrew it all. They process one withdrawal per day, max of £2500. They'd processed just under £4k which I'd withdrawn earlier on in the week which I've been paid, but the 7 other withdrawals I'd made were put on hold. The manager (they only have one) then contacted me and said the game I'd won a lot on had been flagged by their software to have a potential fault. She told me the math and mass model didn't add up, but then having spoken to her again yesterday she contradicted herself and said they don't have access to either the math or mass model which was a little strange given that was the reasoning she originally gave me.
Anyway, they contacted the supplier and it is now being investigating which could take 2-3 weeks (which was 11 days ago). She said she emailed them again yesterday and they've come back and said it'll be at the end of next week before anything is found out.
Now I find this a little strange, this game is still openly available to play on a number of other casinos, yet they are taking 3 weeks to check whether it has a fault or not? I'm not sure if this is standard procedure but it seems a little odd given that people could be winning elsewhere with this potential 'malfunction'.
I've been talking to the manager and she reckons that the supplier would be liable for both the money the casino has already paid out to customers, and the pending withdrawals? Has anyone got any idea whether this would be the case or not? I personally didn't think it would be the case.
I don't retain much hope of being paid out the rest but was hoping some more knowledgable people would be able to help, given its a huge amount of money for me and id just like some peace of mind if nothing else.
Thanks!
Could do with a bit of advice / help, not sure if I'm alright to post this here so if not please just delete!
So basically I was playing on a casino which I wont name yet 2 weeks ago and deposited about £900, over the course of 5 days I won just under £19k. I played on numerous different video slots but won a lot on one specific one (probably about £14k). I was playing the highest stakes for pretty much the whole time (£10/£20/£40 per spin, £40 being max) and hit the bonus a few times over the course of the 5 days.
Was very up and down (went from £12k to under £1k) but eventually withdrew it all. They process one withdrawal per day, max of £2500. They'd processed just under £4k which I'd withdrawn earlier on in the week which I've been paid, but the 7 other withdrawals I'd made were put on hold. The manager (they only have one) then contacted me and said the game I'd won a lot on had been flagged by their software to have a potential fault. She told me the math and mass model didn't add up, but then having spoken to her again yesterday she contradicted herself and said they don't have access to either the math or mass model which was a little strange given that was the reasoning she originally gave me.
Anyway, they contacted the supplier and it is now being investigating which could take 2-3 weeks (which was 11 days ago). She said she emailed them again yesterday and they've come back and said it'll be at the end of next week before anything is found out.
Now I find this a little strange, this game is still openly available to play on a number of other casinos, yet they are taking 3 weeks to check whether it has a fault or not? I'm not sure if this is standard procedure but it seems a little odd given that people could be winning elsewhere with this potential 'malfunction'.
I've been talking to the manager and she reckons that the supplier would be liable for both the money the casino has already paid out to customers, and the pending withdrawals? Has anyone got any idea whether this would be the case or not? I personally didn't think it would be the case.
I don't retain much hope of being paid out the rest but was hoping some more knowledgable people would be able to help, given its a huge amount of money for me and id just like some peace of mind if nothing else.
Thanks!