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Announcement Gala Casino - removed from accredited section (reinstated - then removed again)

Discussion in 'Forum Suggestions, Announcements, & Feedback' started by Casinomeister, May 8, 2015.

    May 8, 2015
  1. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Gala casino has had some difficulty to keep a iGaming rep in the forum - this seems to be an ongoing problem since the same thing occurred last fall.

    http://www.casinomeister.com/forums/content.php?r=181-standards

    More than once they've let their account go dormant in the forum - members were PMing them with no response. So I've decided that Gala Casino and Casinomeister are not a good match and have removed them from the Accredited section. It's a bummer, but it needed to be done.
     
    2 people like this.
  2. May 8, 2015
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    For those of you with outstanding PABs against Gala: I'll press on with those cases but I doubt it will surprise anyone if progress is slow and/or limited. More of the same in other words.
     
  4. May 8, 2015
  5. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Two casinos in one day then whom have gotten too big for their boots.......
     
  6. May 15, 2015
  7. AdamGala

    AdamGala I-Gaming Industry Representative

    Occupation:
    Casino Manager
    Location:
    Gibraltar
    Good Afternoon,

    Just to make people aware I will be taking over as the primary rep for GalaCasino. I'll be in touch with maxd to get details of any unresolved queries and will stay on top of your queries from now.

    Look forward to answering any queries you might have, feel free to give me a PM direct should you have any issues outstanding.

    Regards
    Adam
     
    5 people like this.
  8. May 18, 2015
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hi Adam,

    Thanks for registering in the forum - I'll be bringing Gala Casino back on. Please monitor your account on a regular basis. Thank you. :thumbsup:
     
    1 person likes this.
  10. May 18, 2015
  11. AdamGala

    AdamGala I-Gaming Industry Representative

    Occupation:
    Casino Manager
    Location:
    Gibraltar
    Will be sure to do so, thanks :thumbsup:
     
  12. May 28, 2015
  13. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    Hi Adam,I have just registered on Gala Casino after seeing they have a rep back on this forum (you) ;)
    So I hope whenever I have queries they are in good hands.

    I had a chat already with one of the chat reps and it was a pleasant first impression.
    Website looks good and a lot of slots I personally like to play.
    Hope verification process is smooth and if applicable payouts too. :)
     
    1 person likes this.
  14. Aug 13, 2015
  15. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    Thought I post this in this topic.

    Some really deceptive behaviour, in my opinion, by this casino.

    I refer to this web link:

    You must register/login in order to see the link.

    Great, I thought. I try this casino to play the Netent game Dead or Alive... it shows the pictures after all doesn't it :confused:

    Well, it isn't the Netent DOA game... it is a Playtech game with the same name.

    Perhaps the rep of Gala Casino wishes to pass their comments on this.......

    PS: I made AdamGala aware via PM that I made this post which is rather damming on this casino
     
  16. Aug 13, 2015
  17. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    Looks like they used an outsourced web dev team - I guess they should have checked their work before signing off on it lol
     
  18. Aug 13, 2015
  19. AdamGala

    AdamGala I-Gaming Industry Representative

    Occupation:
    Casino Manager
    Location:
    Gibraltar
    Hi Interlog,

    Firstly thanks for pointing this out to us. I've got our site guys on it and it should be corrected soon. Rest assured this was certainly not intended to deceive or disappoint any of our players.

    I think we may have been a little bit eager with the introduction of NetEnt games to the site, and somewhere along the way the images for NetEnt got mixed with the images for the Playtech game.

    Just to be clear we are introducing NetEnt content over the next couple of months, and I am sure we will be including DoA (The right version this time) so watch this space!

    I'll also reply to your message Interlog, apologies if it has caused any inconvenience.

    Kind Regards
    Adam
     
    2 people like this.
  20. Aug 18, 2015
  21. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    Almost a week later, and the website still shows the Netent Dead or Alive slot pictures.

    Knowing how to programme websites, such an easy fix shouldn't take this long surely?
     
  22. Aug 18, 2015
  23. AdamGala

    AdamGala I-Gaming Industry Representative

    Occupation:
    Casino Manager
    Location:
    Gibraltar
    Good Morning Interlog,

    The page has been updated with the correct images now, and the game thumbnail to follow shortly. Our Web team have been hard at work improving other areas of the site this last week :)

    Kind Regards
    Adam
     
    1 person likes this.
  24. Oct 19, 2015
  25. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Fool me once, shame on you. Fool me twice...you know the deal.

    Gala Casino has been removed permanently from the Accredited section.
    There has been a history of removal from the accredited section - and I have mentioned more than once that I do not believe that Gala Casino values its listing as a Casinomeister Accredited Casino.
     
    9 people like this.
  26. Oct 20, 2015
  27. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    And their removal has been elevated to "Rogue"

    Taking on the player's complaint at face value - the casino has done nothing to dispute the claim. So as it stands, the casino changed its terms and conditions and enforced them retroactively confiscated the player's winnings.

    http://www.casinomeister.com/rogue/galacasino.php
     
    5 people like this.

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