Is the welcome bonus phantom or withdrawable?
This is what I learned from live chat support:
Tom M: Welcome to Gala Casino Live Chat function, you are speaking with Tom M. How can I be of assistance?
me: I would like to ask you, is the welcome bonus cashable after the wagering requirements are met or is it only for playing purposes?
Tom M:
It is redeemable as cash as soon as the wagering is completed. (highlighted by me)
me: OK, that is great! And the terms and conditions say that wagering on "red or black" is not permitted on roulette while playing with the bonus. I would just like to check - isn't this a typing error? Shouldn't there be "red AND black"?
Tom M: No it does mean red or black I'm afraid. It doesn't necessarily mean you cannot wager on red or black just that you cannot employ it as a strategy i.e constantly reoccurring bets
me: It is kind of vague... Everyone who plays roulette has some type of "strategy"
. But I have confidence that everything will be normal since your casino is seeking accreditation with Casinomeister - that is what brought me here
.
me: So just to be sure - you are saying that even chances can be played on roulette, that there should be no problem with that.
Tom M: Yes within reason.
me: I don't mean to bother you excessively but I am unclear about what you mean by "constantly reoccurring bets" and by "within reason" .
Tom M: Thats quite alright.
If it is established that you only place bets on red or black there is a good chance our Casino Team will consider removing the bonus funds. (highlighted by me)
me: OK, I see; thank you for clarifying that, just to be on the safe side I will not be playing any even chances on roulette then. Thank you for your help and have a nice day!
Tom M: The same to you. Thank you for your patience