Bonus Complaint fortune lounge

lockinlove

Staring into the sun
PABaccred
Joined
Jan 17, 2014
Location
Canada
I had 5 cents left in my balance.

The casino gave me a $200 bonus even though I did not ask for it and told me it held 40x wagering $8000 total.

So I went and played for 5 hours doing $2 bets. Wagered probably close to $6000 and my balance over $1000.

I go to live chat ask how much wager I have left.

They say $8.600. So im like thats impossible.

Their reponse

"Since you had 5 cents remaining in your account that held a previous bonus wagering remaining of $4000+ this amount has been wagered first"

Wow wait a second here. Because I had 5 cents left in my account from a bonus I previously claimed, you expect me to Wager the remaining $5000?

Thats correct and sadly nothing can be done about this.

Ok but maybe the agent should have told me about this when he reviewed my account and decided to issue me a freebie of $200 without my knowledge and the when I inquired not tell me about any of this. It would have taken me a second to go and zero it out.

So now the casino wont budge on this at all. Now this casino I deposit thousands a month at. I am top VIP. And they basically have said too bad.

Would just like to note this casino treats customers really terribly. And I mean bad. The pitboss Jay comes on and is like. Would you like me to take the bonus and all winnings away? Thats the only solution.

Great solution.
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
It's not the only solution, but it's a solution that serves them well.

They could so easily amend this amount, but choose not to because they have nothing to gain from it, and casinos are so short-sighted that they don't even contemplate losing your custom for the sake of a couple of grand.

All this nonsense about being unable to rectify your balance once a bonus is in effect is a load of poppycock, and just another reminder that loyalty doesn't swing both ways with these casinos.
 

bowki

Senior Member
MM
Joined
Jun 12, 2013
Location
Germany
Thats a shame. Try to wager the rest and then vote with your wallet. If you deposit thousands a month there it their loss, not yours. No need to play at these casinos with so much better competitors out there.
 

lockinlove

Staring into the sun
PABaccred
Joined
Jan 17, 2014
Location
Canada
It's not the only solution, but it's a solution that serves them well.

They could so easily amend this amount, but choose not to because they have nothing to gain from it, and casinos are so short-sighted that they don't even contemplate losing your custom for the sake of a couple of grand.

All this nonsense about being unable to rectify your balance once a bonus is in effect is a load of poppycock, and just another reminder that loyalty doesn't swing both ways with these casinos.

Thankfully this is costing me nothing. I will go and do high bets and see if I can get lucky altho chances are probably slim.

When Im top VIP at a casino I like to keep it and decide to stay there. And without question I will be closing my account with them later today. And they will be losing a depositing player of $75,000-$100,000 a year.

And they must be aware of this because im sure they reviewed my account a few different times and see my deposit history.

Poor business decision by them but not my problem anymore.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Can't believe what I've just read.

Who's running this casino, Mickey Fucking Mouse :what:

Glad they fucked off out of the UK, arseholes.

Sure there is plenty more casinos who'd appreciate those sort of annual deposits and look after you far better, would get sea sick on one of their pathetic cruises anyway :rolleyes:
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
Same thing happened to me at mg casino....I kept depositing and I could never withdraw cuz wagering was never done and then I went CS and asked....I had 13k in wagering left from all my previous deposits...I played out my money and never went back...


Isn't there a limit to how much you can withdraw when they give you a freebie like that?
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Check the max bet terms just in case you hit a miracle win and are able to beat that WR.

They were slowly going downhill in the last year or so before they left the UK, and then after they had left the UK it seemed they had to try harder to make money having lost all the Brits.

This is all down to poor CS who didn't review the account well enough to spot that there was a tiny balance remaining before adding the free chip, and then CS who compound the issue by turning what is supposed to be something to stimulate continued loyalty into an insult that will cost them a player that deposits in the region of 6 figures per year.

They seem to have merged with Jackpot Factory and the old Belle Rock groups to form a mega group which is now Digimedia. They also started using the max cashout of 6x total sum of deposits since joining rule, which unfairly penalises players who just happen to get lucky soon after joining, as opposed to having their big win well into their period of membership.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I had 5 cents left in my balance.

The casino gave me a $200 bonus even though I did not ask for it and told me it held 40x wagering $8000 total.

So I went and played for 5 hours doing $2 bets. Wagered probably close to $6000 and my balance over $1000.

I go to live chat ask how much wager I have left.

They say $8.600. So im like thats impossible.

Their reponse

"Since you had 5 cents remaining in your account that held a previous bonus wagering remaining of $4000+ this amount has been wagered first"

Wow wait a second here. Because I had 5 cents left in my account from a bonus I previously claimed, you expect me to Wager the remaining $5000?

Thats correct and sadly nothing can be done about this.

Ok but maybe the agent should have told me about this when he reviewed my account and decided to issue me a freebie of $200 without my knowledge and the when I inquired not tell me about any of this. It would have taken me a second to go and zero it out.

So now the casino wont budge on this at all. Now this casino I deposit thousands a month at. I am top VIP. And they basically have said too bad.

Would just like to note this casino treats customers really terribly. And I mean bad. The pitboss Jay comes on and is like. Would you like me to take the bonus and all winnings away? Thats the only solution.

Great solution.

This is rogue and complete BS. I thought this crap ended years ago, with auto-voiding of bonuses when less than £1 or .50 was left. I never trusted Vipers TBH and always spent the odd pennies on BDBA by selecting the lines at 1p. Try and play the balance out and then hopefully withdraw and give them the push.
 

lockinlove

Staring into the sun
PABaccred
Joined
Jan 17, 2014
Location
Canada
This is rogue and complete BS. I thought this crap ended years ago, with auto-voiding of bonuses when less than £1 or .50 was left. I never trusted Vipers TBH and always spent the odd pennies on BDBA by selecting the lines at 1p. Try and play the balance out and then hopefully withdraw and give them the push.

Yeah this is really disgusting behaviour. I cant express how bad it is.

Speaking to them they think its completely ok to do this to players.


Win or lose, they have lost me as a player. To force me to wager $5000 more because of 5 cents is mind blowing. And incredibly shady.

I think this warrants enough to be taken off the accredited list as this is a term put in place to completely screw players over and no other reason.
 

lockinlove

Staring into the sun
PABaccred
Joined
Jan 17, 2014
Location
Canada
Well I made wagering with $410 left and approx $50 in comp points. So Im quite happy to get them for something out of their attempt to screw me.

I was thinking of writing them an email stating if they want to keep me as a player they will pay me what my balance was when I finished wagering the $8000. Which is probably around $700-$800. However, I dont want to make threats or demands. I will close my account and leave quietly and find myself another Microgaming group who doesnt act like this.

So they won a few hundreds by having this shady 'term' but lost countless thousands by losing me as a customer. I will never deposit here again. Ever. Its not about the money... as a couple hundred bucks extra would never be worth a fight to me. But how you treat someone who risks and gambles the amount I do, does.

If they are willing to screw someone of this small amount, I can only imagine what they would do if I won a large amount. This group has lost my trust.
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
Never deposit again. Just smile each time you buy a steak or sip a beer from that withdrawal, it will taste so much nicer than it would if you lost some back to them in a few weeks time when the this bs treatment enters your head.
 

fortunelounge

Dormant account
Joined
Mar 7, 2003
Location
South Africa
I had 5 cents left in my balance.

The casino gave me a $200 bonus even though I did not ask for it and told me it held 40x wagering $8000 total.

So I went and played for 5 hours doing $2 bets. Wagered probably close to $6000 and my balance over $1000.

I go to live chat ask how much wager I have left.

They say $8.600. So im like thats impossible.

Their reponse

"Since you had 5 cents remaining in your account that held a previous bonus wagering remaining of $4000+ this amount has been wagered first"

Wow wait a second here. Because I had 5 cents left in my account from a bonus I previously claimed, you expect me to Wager the remaining $5000?

Thats correct and sadly nothing can be done about this.

Ok but maybe the agent should have told me about this when he reviewed my account and decided to issue me a freebie of $200 without my knowledge and the when I inquired not tell me about any of this. It would have taken me a second to go and zero it out.

So now the casino wont budge on this at all. Now this casino I deposit thousands a month at. I am top VIP. And they basically have said too bad.

Would just like to note this casino treats customers really terribly. And I mean bad. The pitboss Jay comes on and is like. Would you like me to take the bonus and all winnings away? Thats the only solution.

Great solution.

Hi

As I am now aware of this I will be looking into it and will reply as soon as possible.

Regards

Wim
Fortune lounge
 

spoton

Senior Member
webmeister
Joined
Dec 28, 2011
Location
Right behind you
Fortune lounge is a joke of a group that will retroactively change their bonus terms if they want to, so that don't cancel bonus when coming close to 0, doesn't suprise me.
 

lockinlove

Staring into the sun
PABaccred
Joined
Jan 17, 2014
Location
Canada
can people pm me with good MG casinos? Not 32red..worst luck ever and not vegas partners (casino mate, maple casino etc)
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
can people pm me with good MG casinos? Not 32red..worst luck ever and not vegas partners (casino mate, maple casino etc)

Hardly any left that won't f*ck you over with some BS rules or pending periods.

Palace Group, FL group/Digimedia, Casino Rewards, GoWild group, Lucky247 --> throw them all in one bag and hit it with baseball bat, you won't strike the wrong one. :axeman: :rolleyes:

MG download --> 32RED, nothing else.

Did you try Roxy Palace, which was taken over by 32RED?
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Your case is truly shocking..... I was once too one of the most regular players at Fortune Lounge, mostly Royal Vegas and 7Sultans, had my personal VIP host, they invited me to their cruises....the lot....

Left them about 6 years ago when they enforced pending periods even for the highest VIP levels and never looked back. Like they couldn't get their throat and pockets full enough. :eek:

They were really good when they were a medium sized group with their office in Jo'burg, smallish team, nice guys & girls, always helpful, would visit me in my hometown to take me out for dinner, etc.. I felt sometimes like i really liked it to lose my money with them. The more i lost, the better they treated me. And i did not have a withdrawal there for the first 8 years, spending 100-150K/year. :oops: :rolleyes:

As i mentioned it in another thread, I call it the "established in the market" syndrome.
 
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lockinlove

Staring into the sun
PABaccred
Joined
Jan 17, 2014
Location
Canada
Your case is truly shocking..... I was once too one of the most regular players at Fortune Lounge, mostly Royal Vegas and 7Sultans, had my personal VIP host, they invited me to their cruises....the lot....

Left them about 6 years ago and never looked back when they enforced pending periods even for the highest VIP's. They were really good when they were a medium sized group with their office in Jo'burg, smallish team, nice guys & girls, always helpful, would visit me in my hometown to take me out for dinner, etc.. I felt sometimes like i really liked it to lose my money with them. The more i lost, the better they treated me. And i did not have a withdrawal there for the first 8 years, spending 100-150K/year. :oops: :rolleyes:

As i mentioned it in another thread, I call it the "established in the market" syndrome.

wow that actually sounds great!

Ive been with them a couple of years but never deposited until about a month ago. Since then ive been playing regularly. I think deposited $7000 since joining so that would be on pace for about $85,000 a year. Which is about normal for my main casinos

I usually stick to 3 casinos. MG casino, netent and other platforms and playtech. Although playtech sees very little action from me. Just a once in awhile change. Having slots all around 90% rtp isnt really my thing :eek:


I just want to stress how much they didnt care to rectify my situation. They even made comments "we dont adjust the terms to your liking Jennifer". And how they actually seemed surprised I questioned their 'policy'

Ill be honest, I did tell them if they didnt do something with this situation...I would leave. It was not a threat at all though. It was me being honest and giving them a chance to make it right. And I have thrown around the me being VIP to them before as there has been a couple awful situations with them thus far.

I am curious. If I deposited $500 no bonus (cause seriously I dont use them that much). And wanted to cashout. Would they have refused it and claimed there was a bonus on the account from the 5 cent thing? If so, I would really be furious
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
I am curious. If I deposited $500 no bonus (cause seriously I dont use them that much). And wanted to cashout. Would they have refused it and claimed there was a bonus on the account from the 5 cent thing? If so, I would really be furious

From what I've read here and also past experience, My answer to this would be, YES they would have.

I've done it myself countless times, closed the casino in frustration of a bust, leaving odd pennies as I cba to open a 9-liner and reduce the win lines to zero out.

However I also learnt my lesson the hard way (on a much smaller scale though :oops:) and now I always clear the balance to zero, no matter how 'mad' I am at the time.

Depositing a cash only deposit on top of a previously uncleared bonus will always lock you into to unfinished wagering, not quite 'fully' rogue but certainly 'almost' rogue.

Its the CS and their attitude part of this which pisses me off and it wasn't even my money lol :D
 
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