- Joined
- Jan 17, 2014
- Location
- Canada
I had 5 cents left in my balance.
The casino gave me a $200 bonus even though I did not ask for it and told me it held 40x wagering $8000 total.
So I went and played for 5 hours doing $2 bets. Wagered probably close to $6000 and my balance over $1000.
I go to live chat ask how much wager I have left.
They say $8.600. So im like thats impossible.
Their reponse
"Since you had 5 cents remaining in your account that held a previous bonus wagering remaining of $4000+ this amount has been wagered first"
Wow wait a second here. Because I had 5 cents left in my account from a bonus I previously claimed, you expect me to Wager the remaining $5000?
Thats correct and sadly nothing can be done about this.
Ok but maybe the agent should have told me about this when he reviewed my account and decided to issue me a freebie of $200 without my knowledge and the when I inquired not tell me about any of this. It would have taken me a second to go and zero it out.
So now the casino wont budge on this at all. Now this casino I deposit thousands a month at. I am top VIP. And they basically have said too bad.
Would just like to note this casino treats customers really terribly. And I mean bad. The pitboss Jay comes on and is like. Would you like me to take the bonus and all winnings away? Thats the only solution.
Great solution.
The casino gave me a $200 bonus even though I did not ask for it and told me it held 40x wagering $8000 total.
So I went and played for 5 hours doing $2 bets. Wagered probably close to $6000 and my balance over $1000.
I go to live chat ask how much wager I have left.
They say $8.600. So im like thats impossible.
Their reponse
"Since you had 5 cents remaining in your account that held a previous bonus wagering remaining of $4000+ this amount has been wagered first"
Wow wait a second here. Because I had 5 cents left in my account from a bonus I previously claimed, you expect me to Wager the remaining $5000?
Thats correct and sadly nothing can be done about this.
Ok but maybe the agent should have told me about this when he reviewed my account and decided to issue me a freebie of $200 without my knowledge and the when I inquired not tell me about any of this. It would have taken me a second to go and zero it out.
So now the casino wont budge on this at all. Now this casino I deposit thousands a month at. I am top VIP. And they basically have said too bad.
Would just like to note this casino treats customers really terribly. And I mean bad. The pitboss Jay comes on and is like. Would you like me to take the bonus and all winnings away? Thats the only solution.
Great solution.