I recently played their promotion offer at Platinium Play. I purchased 50$ and recieved 110$ in bonus. For danish players the wager requrement is 20 X deposit+bonus 20X (110+50) = 3200 and one of the only games that we can play is deuces wild video Poker.
I wagered 3376 and had 295$ on my account. I went to the livechat just to make sure that I could withdraw my money, and I was told that I needed to wager aprox. 300 more. Apparently I had recieved a 5$ neteller bonus which had to be wager 550 (10 X deposit + neteller bonus)
I thought 550 was a bit too much for a 5$ bonus so I asked the livechat to remove the bonus. That was ok, and he said that he would remove the bonus and that I could feel free to cash in my winnings. So I cashed out 290$ and left 5$ which later were removed.
2 days after I recieved 180$ to my Neteller. I went to their live chat and started speaking with "Rudy" and he told me:
"The 110$ was forfeited as wagering requirements werent met"
I explained him the situation and he admitted that it had to be be a misunderstanding. He said that would contact their e-cash company to find out. I was told that I would be contacted later today. I still havent heard from them...
Not only were my money confiscated, but they didnt even send me an email to inform me about the matter. I had to find out myself contacting them on live-chat:..???
Most casinos would return your money to your account if the case was that you hadnt met the wager requirement. The Golden Riviera casino group does that all the time no matter how much you have played....But at least they send you an email that it has been done. THey dont just confiscate your money without informing you, how rude is that!!??
I wagered 3376 and had 295$ on my account. I went to the livechat just to make sure that I could withdraw my money, and I was told that I needed to wager aprox. 300 more. Apparently I had recieved a 5$ neteller bonus which had to be wager 550 (10 X deposit + neteller bonus)
I thought 550 was a bit too much for a 5$ bonus so I asked the livechat to remove the bonus. That was ok, and he said that he would remove the bonus and that I could feel free to cash in my winnings. So I cashed out 290$ and left 5$ which later were removed.
2 days after I recieved 180$ to my Neteller. I went to their live chat and started speaking with "Rudy" and he told me:
"The 110$ was forfeited as wagering requirements werent met"
I explained him the situation and he admitted that it had to be be a misunderstanding. He said that would contact their e-cash company to find out. I was told that I would be contacted later today. I still havent heard from them...
Not only were my money confiscated, but they didnt even send me an email to inform me about the matter. I had to find out myself contacting them on live-chat:..???
Most casinos would return your money to your account if the case was that you hadnt met the wager requirement. The Golden Riviera casino group does that all the time no matter how much you have played....But at least they send you an email that it has been done. THey dont just confiscate your money without informing you, how rude is that!!??
