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Bitch and Moan Fortune lounge complaint

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Perez777, Oct 27, 2014.

    Oct 27, 2014
  1. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    Hi guys!

    I want to warn people about the Fortune lounge network!


    Never play there, stop a choice on giants, such as *32 red* and others better.


    I made the deposit to the room * platinum play * and I rose to $900. Here it is unexpected, during a prokrut of the slot (immortal) on the account $250 in the form of a bonus were added! I from anybody didn't ask it! I already used all bonuses on deposits!I because of it couldn't withdrawl money!

    The operator in a chat told that it is a gift and a bonus it is necessary to beat off to remove money. Naturally I didn't beat off it, it is the death sentence to my money!
    Generally I lost $3000 + there. This beastliness.

    Guys, they will make everything that you didn't remove decent money!

    Think 100 times before doing here the deposit!



    There is one more problem, but it is heavy to me to describe it, my English isn't really good. (I from Russia)
     
  2. Oct 27, 2014
  3. jshort

    jshort Experienced Member MM PABaccred webmeister

    Occupation:
    Bus Driver
    Location:
    Canada
    FYI; 32Red does this too. So long as you don't start playing with it, you can request to have it removed and you'll be able to withdraw your previous winnings.
     
    1 person likes this.
  4. Oct 27, 2014
  5. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    The first deposit bonuses at a lot of casinos are added automatically, and it can take up to 30 minutes so it's a bit annoying. I got caught like that myself once when they added a tourney win (which was a bonus with wagering requirements) while I was playing without a bonus - it was for a small amount so I didn't notice. Of course I lost trying to make playthrough also.

    Once you realized they'd added a bonus, you should have stopped playing. Once you've made even on bet then it can't be removed, and live chat wouldn't be able to do it anyhow. They have this term in the You must register/login in order to see the link.:

    The rep for Fortune Lounge here is very responsive and helpful though and he might have been able to do something, but now you've played and lost and it's too late. :(
     
    2 people like this.
  6. Oct 27, 2014
  7. fortunelounge

    fortunelounge I-Gaming Industry Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Hi Perez777

    Please PM me with your account details so I can look into this.

    Regards

    Wim
     
    1 person likes this.
  8. Oct 27, 2014
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    The problem with bonuses at FL doesnt stop there. Even if you zero out after being unable to clear WR n a bonus, $2 worth in bonus playthrough is always carried over. Ya heard it right, a measly 2 bucks but this always holds true. Something wrong with the bonus system but the amount is so small most players tend to ignore it.
     
  10. Oct 27, 2014
  11. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    Guys, aren't necessary to me this money and I ask nothing. I played in many casinos, lost $8000 in a month, but I didn't come up against such situation.

    I used all bonuses on the deposit, and would never agree to a bonus in 250, after all it is the death sentence.


    I played long enough, the account grew to 900+, and to me the next 3 scatters in Immortal Romance.Bo slot bonus time the account dropped out grew also I noticed a suspicious increase over it.


    I played a little, and I decided to remove money, but there was a plate that it is necessary to win back a bonus. I passed into a chat to the operator and asked as me to remove means and that it for a bonus,
    he told that it is a gift and I need to play before removing means.It is a stick in wheels.


    Further, I lost about $2500 more there, here I am guilty.
     
  12. Oct 27, 2014
  13. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    The most ridiculous, I wrote down this session by the Camtasia program, but I can't find video. I will try to restore it by means of the program and to lay out on youtube.
     
  14. Oct 27, 2014
  15. fortunelounge

    fortunelounge I-Gaming Industry Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Hi Perez777

    I checked your account and noted that you asked for your account to be locked on 10 October due to you feeling that you were losing too much.

    You first requested your account to be locked at 06:17 on 10 October but you accepted a $50 bonus during the chat. Later on the same same day you asked for your account to be locked again and you were offered a bonus of $200 at 19:09 by our agent Pamela which you accepted and it was confirmed that the bonus was in your account before the chat ended. You then asked for your account to be locked again on 11 October and later again asked for it to be unlocked. You received more bonuses from us then and asked for your account to be locked on 12 October again.

    I could also not find any mention of your unhappiness as indicated above in any of the 9 chats subsequent to the bonus you received the first time.

    If I understand your complaint correctly it seems you are unhappy about bonuses being added to your account without your knowledge which did not happen. If I am incorrect with my interpretation I apologise.

    Regards

    Wim
     
    2 people like this.
  16. Oct 27, 2014
  17. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    No, you not correctly understood. It occurred at the first deposits when I only started playing. I managed to win in the slot of "immortal romance" and right there I found out that into my account added a bonus of $250
     
  18. Oct 27, 2014
  19. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I have made 100's of deposits on my Platinum Play account with Fortune Lounge.

    Never had a problem, whether playing with or without bonuses, pit boss called me when I was first 'setting up' and 'looked after me' during a bad spell.

    Always got W/D on the day I expected them and 7/10 got a play for my deposit which is good in my opinion.

    Few ND bonuses / free spins now and again

    Best EVER hit on Immortal Romance .30p stake (134 Fortune lounge complaint: rsz_troy_feature_403.jpg,Oct 27, 2014

    Gonna miss it in a way as I'm a UK player - hope this cheers you up and shows good things can happen :)
     
  20. Oct 27, 2014
  21. fortunelounge

    fortunelounge I-Gaming Industry Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Hi Perez777

    From the above I assume you are then referring to your sign-up bonus.

    Your first deposit was $50 and you received a 100% match on that. The only time you received $250 in bonuses was on 10 October when the two separate bonuses of $50 and $200 were added to your account and you were well aware of that.

    If I am confused again please let me know.

    Regards

    Wim
     
  22. Oct 27, 2014
  23. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    I will find video where I wrote down everything.

    It is difficult to me to explain very much, English at me isn't so good
     
  24. Oct 27, 2014
  25. fortunelounge

    fortunelounge I-Gaming Industry Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Hi Perez777

    Please send me the link / video and hopefully I can assist you better.

    Regards

    Wim
     
  26. Oct 27, 2014
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    The problem seems to be that these were added during play, never a good idea because it can cause problems such as this because one minute the player is playing with cash and no restrictions, and suddenly they become subject to game and bet restrictions, along with a WR from that point.

    It would be better to use a system that only adds a bonus when the player is not logged in to a session. Many casinos will use the act of logging on to trigger the instant addition of a bonus. This ensures is appears within seconds, and is thus easy to notice.

    One of the problems with the FL system is that there can be a delay between making the claim and the bonus being credited, although it is quite often near instant. In this case, a player would be fully aware that they had made the claim, but when the bonus isn't added straight away, they may decide to play on anyway with their cash balance thinking that their claim had for some reason been declined by the software. If they bust out it's not usually an issue to complain about if the bonus gets added some time later. However, when it's added later when by coincidence the player happens to have done well on cash alone, it can look like a deliberate "spoiler" designed by the casino to lock the player into playing on rather than withdrawing after a decent run. On top of this, a player is stripped of being able to get CS to remove a bonus that has appeared whilst they are engaged in playing because they will be betting at the same time as they notice the balance increase, and their first thought would be that they had just won it from the game. The small number of bets played between the bonus being added and the player noticing are enough to cause CS to say it can no longer be removed so that the player can cash out a decent win.

    The other question is how come the player could keep on locking and unlocking the account so easily. This is behaviour that should at least raise a few "responsible gambling" flags, with action being taken to ensure that the player was not unlocking the account due to loss of willpower after having summoned up enough willpower to get it locked.
     
  28. Oct 27, 2014
  29. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    vinylweatherman +++

    I also wanted to tell it


    The problem seems to be that these were added during play, never a good idea because it can cause problems such as this because one minute the player is playing with cash and no restrictions, and suddenly they become subject to game and bet restrictions, along with a WR from that point.

    It would be better to use a system that only adds a bonus when the player is not logged in to a session. Many casinos will use the act of logging on to trigger the instant addition of a bonus. This ensures is appears within seconds, and is thus easy to notice.

    One of the problems with the FL system is that there can be a delay between making the claim and the bonus being credited, although it is quite often near instant. In this case, a player would be fully aware that they had made the claim, but when the bonus isn't added straight away, they may decide to play on anyway with their cash balance thinking that their claim had for some reason been declined by the software. If they bust out it's not usually an issue to complain about if the bonus gets added some time later. However, when it's added later when by coincidence the player happens to have done well on cash alone, it can look like a deliberate "spoiler" designed by the casino to lock the player into playing on rather than withdrawing after a decent run. On top of this, a player is stripped of being able to get CS to remove a bonus that has appeared whilst they are engaged in playing because they will be betting at the same time as they notice the balance increase, and their first thought would be that they had just won it from the game. The small number of bets played between the bonus being added and the player noticing are enough to cause CS to say it can no longer be removed so that the player can cash out a decent win.
     
  30. Oct 27, 2014
  31. Googobucs

    Googobucs Meister Member

    Occupation:
    IT Manager
    Location:
    Florida, USA
    I find this whole thing to be quite disturbing.

    Please lock my account.....here's $50 to keep playing.....ok thanks.
    a few minutes later
    Please lock my account...here's $200 to keep playing.....ok thanks.

    This paints a really poor picture of a very irresponsible casino IMO...WTF?????
     
    5 people like this.
  32. Oct 27, 2014
  33. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    True, but it also paints a picture of a desperate player threatening to close his account knowing full well he may be offered inducements by CS to play for free in the form of ND chips. Not necessarily bad on behalf of the casino, as no business wants to lose customers and a free chip always helps the customer see something positive from a bad experience of losing. I think the player knew full well what he was doing. :cool:
     
    1 person likes this.
  34. Oct 27, 2014
  35. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    What does it have to do with it? I speak about other when I started winning (having used already all bonuses on deposits) received a bonus of $250, during bonus game in immortal romance.I it not at once noticed. I couldn't remove because of it ($1000-1100)

    And I really wanted to close the account, my loss in various casinos more than $8000 for October. Specifically in platinum play -3000$+ for October on micro rates.
     
  36. Oct 27, 2014
  37. Googobucs

    Googobucs Meister Member

    Occupation:
    IT Manager
    Location:
    Florida, USA
    So casino's should not be act responsibly when someone asks to have their account locked? They should really take this as a secret code for give me a free chip?
    Maybe I'm naive or just don't live in that world of nonsense but when I ask to have my account closed we are way beyond any damage control that a free chip is going to solve.

    Maybe that explains why it took me 3 e-mails and the last one had to get nasty ( after they gave me a free chip) before I could get someone to close my account recently.
     
    2 people like this.
  38. Oct 27, 2014
  39. mathsboy1975

    mathsboy1975 Senior Member webmeister

    Occupation:
    software engineer
    Location:
    UK London
    I see where you are coming from here but as a player I have both requested self-exclusion due to genuinely needing to get some self-control and on other occasions I have just requested account closure (with no mention of gambling problem) because of a dreadful session and/or dissatisfaction with the casino. Of the latter I have very often received the offer of £X chips to keep the account open from a great many casinos.

    Now in all honesty, once you receive this kind of offer the next time that you have a bad run you can be tempted to play the "close my account please" card in the hopes that you might just get a few free chips. Is this dishonest? Who is to say - casinos do it very often.

    The point that I am trying to make is that if you as a player make it clear that you want the casino account closed due to gambling problems/addiction, then you are treated very differently than you are when making a knee-jerk "rage" based request to close. They used to call it being "on-tilt" in poker terminology (probably still do).

    I think that there is a vast difference between the two types of closure request. I am making no judgment on the OP here at all, merely stating my own experiences as a player who has made many many requests for account closure after losing too much money. If you as a player are sincere about having the account closed, then you do not have to accept the bonus chip anyway.
     
    4 people like this.

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