Ewalletxpress issues?

DoverPro

Dormant account
Joined
May 18, 2007
Location
Michigan
I am a US Player and I have used Ewalletexpress for years sucessfully with no issues for deposits and for withdrawals, one cashout from Cake to Ewalletxpress then to my bank account as recently as a few weeks ago.

So yesterday, the Cake site lists Ewallet as an option, but when you get to the cashout page, they say that Ewallet is having some issues, and cannot process either deposits or withdrawals at this point. Same message today.

I contacted Ewalletxpress live support and got a canned response saying they are having site problems and will have them fixed ASAP.

Hopefully this is just a temporary glitch, does anyone have any further information about this?
 

mattsgame

Meister Member
webmeister
CAG
Joined
Sep 17, 2009
Location
Out Of Town
I am a US Player and I have used Ewalletexpress for years sucessfully with no issues for deposits and for withdrawals, one cashout from Cake to Ewalletxpress then to my bank account as recently as a few weeks ago.

So yesterday, the Cake site lists Ewallet as an option, but when you get to the cashout page, they say that Ewallet is having some issues, and cannot process either deposits or withdrawals at this point. Same message today.

I contacted Ewalletxpress live support and got a canned response saying they are having site problems and will have them fixed ASAP.

Hopefully this is just a temporary glitch, does anyone have any further information about this?

As Rockycat has mentioned the whispers are that they are pretty much done for and a lot of U.S players are playing the waiting game with funds held up.

You may want to see this thread Here
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
Anyone have an update on ewalletXpress?

I searched DOJ and other Government websites and came up with nothing.

Most suits filed through New York district. Nothing there either.
 

alfred666

Experienced Member
Joined
Mar 29, 2004
Location
online
This is not related to the District of New York.
I am sure the responsible judge has put all dockets and documents under seal as generally the case with such seizures, hence nothing available publicly.
 

DoverPro

Dormant account
Joined
May 18, 2007
Location
Michigan
EwalletXpress Update

Well, I spoke with a customer rep tonight, they are still answering the phone anyway. I had requested a withdrawal on 12/12 and got a confirming email on 12/13 telling me the payout was processed and would be deposited in 5-10days. Didn't happen.

So when I spoke with her, she told me that the system had a technical problem and all activity was on hold. No activity at all was possible due to a system problem. No idea when it would be fixed, she said it had been this way for about a month.

I asked her if they were still in business, she said yes, and they are answering the phones to prove it. I offered to help solve the problem ( I am positive I have solved worse professionally, in my real life, lol ), she did laugh about that, said I should contact them directly, lol.

I am so sick of US players getting the shaft on Poker Payment processors, bad sites, and all the other garbage we run into online. I suspect I am out the account balance again, this time for over $500, and have no recourse at all again. I can't even redeposit back to the poker room.

The sad part is that in the past they have been the only processor I trusted.
 

Gret

Dormant account
Joined
Jun 3, 2010
Location
Florida
After about a week of speculation eWalletXpress revealed the facts. The operator had been served with a warrant by the authorities. "We regret to inform you that we are no longer able to continue service at this time due to a Federal warrant issued to seize our funds," read the statement issued by eWalletXpress to its American customers. Players who had balances remaining in their eWalletXpress accounts could ask for them to be returned. eWalletXpress confirmed that all monies owed will be transferred to customers' checking accounts after 'technical issues are resolved'. No details have been provided on the contents of the warrant, the nature of the technical issues or the time that the players will have to wait to get back their dues. With the reputation that eWalletXpress carries it should be a matter of when the funds will be returned and not whether they will be returned.

You do not have permission to view link Log in or register now.
 

DoverPro

Dormant account
Joined
May 18, 2007
Location
Michigan
Ewalletxpress update

HI all,

1/11/11 - lots of ones, lol.

I logged in to the site today and all my balances were correctly shown. The last withdrawal request was not processed and now sits in the account. After some more detective work, it does seem that they had a run in with the US DOJ. The funds for US Players may not have been siezed, but most likely frozen and there is likely an injunction on processing for US Player accounts.

I have not been able to verify a sourced statment directly from Ewallet regarding this, just a lot of pages that seem to have some info, some contradictory.

Does anyone have any recommendations for a US Player processor? Include a referral link if it helps you out.

Thanks,
 

SlotsLover

Dormant account
Joined
Jun 25, 2010
Location
California
expand please

Can you please expand on why you believe the US Gov is involved? I've heard that many times now but yet to see a piece of compelling evidence.
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
One Suggestion

HI all,
Does anyone have any recommendations for a US Player processor? Include a referral link if it helps you out.

Thanks,

If you can redeposit the money where you won it, and if they have another withdrawal method you can use, you might try that; ONLY if you contact the casino first and explain the situation. They may help you out. Maybe they could even request it be returned to them directly from EWX stating it was paid to you in error?

Best idea I have. Otherwise, if you deposited the money from your bank account or credit card, dispute the EWX charge. You can dispute charges on credit cards that are 6months old and Debit cards at least 30 days old.
 

DoverPro

Dormant account
Joined
May 18, 2007
Location
Michigan
Can you please expand on why you believe the US Gov is involved? I've heard that many times now but yet to see a piece of compelling evidence.

A number of sites have posted this article or a variation of it.

You do not have permission to view link Log in or register now.


But you are correct, I have not seen anything official or verified by Ewalletxpress. Strange stuff, lol.

I just have the feeling this will be another Neteller fiasco for US players, hopefully the final results will be the same, it took over a year for me to get my funds from Neteller, but I did get most of them eventually.
 

DoverPro

Dormant account
Joined
May 18, 2007
Location
Michigan
If you can redeposit the money where you won it, and if they have another withdrawal method you can use, you might try that; ONLY if you contact the casino first and explain the situation. They may help you out. Maybe they could even request it be returned to them directly from EWX stating it was paid to you in error?

Best idea I have. Otherwise, if you deposited the money from your bank account or credit card, dispute the EWX charge. You can dispute charges on credit cards that are 6months old and Debit cards at least 30 days old.

Thanks, Cake has sent me an offer from UseMyWallet, or QuickTender, another processor that accepts US Players, and I am checking them out.

To be honest with you, I am pretty disgusted overall with the state of the industry for US Players, I cannot tell you how many times I have been vicitimized by online sites, etc.

SUPPORT THE Poker Players Alliance at
You do not have permission to view link Log in or register now.
 

Cynthia88

Full Member
Joined
Oct 4, 2010
Location
Brunswick, Ohio, United States
ewallett response. options for US players ??

Can you please expand on why you believe the US Gov is involved? I've heard that many times now but yet to see a piece of compelling evidence.
Don't know answer to why US may be involved, but I too was ewallettx long time user and have been told that Quick Tender is another option for us in the US............lol

I've spoken w/QT's support and once u receive an invitation by whatever casino they claim you'd be able to use your QT account that day.

For EST it would be available after 7pm.

hope that's an option for you.

glglgl, midgeypoo
 

dominique

Dormant account
Joined
Jul 5, 2003
Location
The Boonies
What I know for a fact is that player deposits made to US facing casinos have not been honored by ewallet express, meaning your deposit was accepted but never got transferred to the casino. The casino received notice of your deposit and honored it, but never got paid.

The reason I know this is because, one by one, the casinos are now charging affiliates for the seized funds, passing the buck down to the lowest party on the totem pole.

Hence I am quite sure that ewallet express funds were actually seized, at least those pertaining to US players. Several operators also confirmed this to me.

So, many of you have actually been playing (and possibly winning and getting paid out) on funds that were never paid to the casinos. Of course these casinos have long removed ewalletexpress as a deposit option, but they will continue to pay players who may still be playing on these funds.

Since affiliates are now trying to absorb that blow, you just may see some info sites fall off the web soon. Others may stop servicing US players for fear of a repeat.

Also, remember the neteller seizure - neteller also did not disclose what happened for a long time, the processors are forced to remain silent until the US government decides to go public.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
What I know for a fact is that player deposits made to US facing casinos have not been honored by ewallet express, meaning your deposit was accepted but never got transferred to the casino. The casino received notice of your deposit and honored it, but never got paid.

The reason I know this is because, one by one, the casinos are now charging affiliates for the seized funds, passing the buck down to the lowest party on the totem pole.

Hence I am quite sure that ewallet express funds were actually seized, at least those pertaining to US players. Several operators also confirmed this to me.

So, many of you have actually been playing (and possibly winning and getting paid out) on funds that were never paid to the casinos. Of course these casinos have long removed ewalletexpress as a deposit option, but they will continue to pay players who may still be playing on these funds.

Since affiliates are now trying to absorb that blow, you just may see some info sites fall off the web soon. Others may stop servicing US players for fear of a repeat.

Also, remember the neteller seizure - neteller also did not disclose what happened for a long time, the processors are forced to remain silent until the US government decides to go public.


This would ONLY apply if they were under US jurisdiction. Whilst the FUNDS are, the PROCESSOR may not be, so could easily issue a statement.

Look back to when the UK government banned the book "Spycatcher" under the official secrets act. It was ILLEGAL for any UK based retailer to sell it, or any UK publisher to publish it. It was published abroad, and sold by "mail order". It was one of the MOST POPULAR books in the UK BECAUSE the government banned it. The law in this case ONLY applied to companies and persons based in the UK. There was NOTHING the government could do to stop publishers in other countries from printing the book, and retailers from selling it.

Operators can easily make statements, yet REFUSED to do so for a very long time, and even then it had to be DRAGGED out of them. Look at all the "I can't comment" replies we got from a certain operator.

In order to charge affiliates, they now have no choice but to admit the truth, but maybe AFFILIATES should fight back on behalf of their players, and say "bullshit - it's just a technical issue, no grounds to charge affiliates. Who told me this? - YOU did last month".

BIG affiliates could even threaten to boycott, and then blacklist, those operators who first LIED about what they knew, and then retrospectively SHAFTED both players AND affiliates because they BELIEVED those lies, and acted accordingly.
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
Dom, thanks for the info. Finally someone tells the truth.

I haven't ever used EWX but I certainly feel for the folks, all of you, that have been affected by this mess.
 

dominique

Dormant account
Joined
Jul 5, 2003
Location
The Boonies
This would ONLY apply if they were under US jurisdiction. Whilst the FUNDS are, the PROCESSOR may not be, so could easily issue a statement.

Look back to when the UK government banned the book "Spycatcher" under the official secrets act. It was ILLEGAL for any UK based retailer to sell it, or any UK publisher to publish it. It was published abroad, and sold by "mail order". It was one of the MOST POPULAR books in the UK BECAUSE the government banned it. The law in this case ONLY applied to companies and persons based in the UK. There was NOTHING the government could do to stop publishers in other countries from printing the book, and retailers from selling it.

Operators can easily make statements, yet REFUSED to do so for a very long time, and even then it had to be DRAGGED out of them. Look at all the "I can't comment" replies we got from a certain operator.

In order to charge affiliates, they now have no choice but to admit the truth, but maybe AFFILIATES should fight back on behalf of their players, and say "bullshit - it's just a technical issue, no grounds to charge affiliates. Who told me this? - YOU did last month".

BIG affiliates could even threaten to boycott, and then blacklist, those operators who first LIED about what they knew, and then retrospectively SHAFTED both players AND affiliates because they BELIEVED those lies, and acted accordingly.

This is an exact repeat of the netteller incident. I am not sure what player monies may be stuck in ewalletexpress, but with neteller it was huge and lasted a very long time.

The difference this time seems to be that mostly the casinos are out of money and not so many players,

It's not a tech issue. Neteller also claimed temporaray difficulties until the US allowed disclosure.

I just wonder what it is that the DOJ has to hold over the heads of foreign companies to make them dance like puppets.
 

Luckylizzy

Dormant account
Joined
Apr 28, 2010
Location
Orlando, Fl
EwalletXpress Finally Responds to US Players!

Back in November EwalletXpress was shut down to US players and rumors spread quickly about the causes. Up until today, we were only able to speculate that the US government had seized their funds.

Today they have confirmed the rumors. When US players try to log on to the site, they are given this message:

Dear Customers,

You all may already be aware of the fact that eWalletXpress has been out of service since November last year.

At this point we must regretfully inform you that our funds and accounts were seized by the United States Government as part of a confidential investigation. We have contacted the U.S. investigating agencies and are currently negotiating with them. At present, eWalletXpress is unable to access these funds or return them to you because the money is no longer in our custody or control.

We apologize for any inconvenience this may cause. Due to the sensitivity of the situation we were not able to notify you earlier and we do sincerely appologize (sic) again for any inconvenience you may have suffered.

We are grateful for your patronage over the years and are trying our best to resolve this issue quickly.

Best Regards

eWalletXpress
 

DoverPro

Dormant account
Joined
May 18, 2007
Location
Michigan
Ewalletxpress - down and out for US Players??

Strange Stuff, Lizzy.

I logged into my Ewalletxpress account just now, and I did NOT get this message. The account still shows as active and the balance is still the same as it has been.

I did not have time to go to live chat but I will try again tomorrow. I suspect the information is correct, so my only hope is that they get it resolved soon, and that some mechanism exists to return my funds either to the website or to me.

Other than that.......... ##############!!!!!!!!!!!!

(Self-censored, lol)
 
Top