Your Input Please Disgusted With Videoslots

souldragon

Senior Member
Joined
Oct 17, 2012
Location
Kent,United Kingdom
A few days ago,i was unable to log in to my Videoslots account, getting a login error message.I had not changed any of my details so went onto live chat to try and resolve.This failed so I was advised to change my password which I did and this seemed to resolve the problem.However when I checked my balance I found that £96 had disappeared (it had reduced from £96.55 to £0.55).Back onto live chat who advised that three Live Roulette losing bets totalling £96 had been made at 00.45 that morning.Now firstly,at that time I was in bed and secondly I have never played any form of roulette at Videoslots or any other online casino.I also reminded them that I had contacted live chat before I was aware of the issue with my balance so they aware that their was a possibility that my account had been accessed illegally.I iwas told that the matter would need to be passed to their security department which I was quite happy with.
Today I receive a reply that despite the fact that these bets were made from a different IP address to my own,this was not enough to suggest that my account had been compromised.Furthermore I was told that that the security of my account was my responsibility and that ''false claims are not taken lightly''.So basically they are saying that it was my fault the account was hacked into and that I was telling lies to try to get a refund of my losing bets.
The amount lost was not a fortune but I am incensed that they could directly or indirectly accuse me of being a liar or a cheat.They even finished by saying that if I wanted to reactivate my account I would need to make a request in writing and their security team would make the decision as to whether I would be allowed to play there again.So as far as the last part of their reply is concerned,they need not have bothered as I have asked them to close my account.
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
It is a very easy process to see if your account was breached by a hacker or whoever.

They do an IP check to see if it differs from yours. If there is a suspicious one, they search to see if a VPN was used and the location of the IP address. The cookies used by the site that are placed on your browser will also give them information. So it would be pretty hard to get anything wrong.

You should ask for more information. I know it is limited because they dont want to give away their security protocal but they can atleast give you the IP address that was used then you can see what they are seeing and go from there.

When my paypal account got hacked paypal was more than willing to give me certain details including the IP. So I doubt videoslots wont especially since you have brought this public
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
That sounds like they believe you're guilty and will never be able to prove you're innocent :eek2: It sounds really scary since what you're saying can be true, and the fact that not every gambler is a liar.
 

Dan.Videoslots

Dormant account
Joined
Apr 15, 2015
Location
Malta
Hi davidsmith56,

I am sorry to hear this and I will investigate this.
Please reply to my PM with your username and I will have a look.

Br,
Daniel.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
It is a very easy process to see if your account was breached by a hacker or whoever.

They do an IP check to see if it differs from yours. If there is a suspicious one, they search to see if a VPN was used and the location of the IP address. The cookies used by the site that are placed on your browser will also give them information. So it would be pretty hard to get anything wrong.

You should ask for more information. I know it is limited because they dont want to give away their security protocal but they can atleast give you the IP address that was used then you can see what they are seeing and go from there.

When my paypal account got hacked paypal was more than willing to give me certain details including the IP. So I doubt videoslots wont especially since you have brought this public

Theres a bit more to it than that. For example, I can access videoslots tonight using a browser I have never used before and an IP that won't match in any way to any I have already used. Thats just using a different phone. If I wanted to cover my tracks I could do a lot more.
 

lockinlove

Staring into the sun
PABaccred
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Joined
Jan 17, 2014
Location
Canada
Theres a bit more to it than that. For example, I can access videoslots tonight using a browser I have never used before and an IP that won't match in any way to any I have already used. Thats just using a different phone. If I wanted to cover my tracks I could do a lot more.

I was meaning to be able to tell if it was him or not. I doubt he would switch browsers that hasnt been used before. so they would be able to see if it was really him by the cookies they placed. Also, switching your IP will still give you the same location upon search unless using a vpn. But a vpn can be detected by search but most likely their security system
 

ktruo123

Newbie member
Joined
Jan 9, 2017
Location
goodwood heights
hey i very similar problems.. i already msg dan in private..

anyways.

i started off the night with a 200 deposit and played it on my desktop pc, and i lost it all fair and square.

than i had to go out with a friend, and decided to play on his phone cause his phone is faster than mine. so i deposited another 100. i played wizard of gems and my balance was between 200-300 and i was in a middle of some free spins (i think). than i was busy and just activated my lock screen. when i came back my balance was gone so i checked under account history and game history and everything. from the 100 deposit nothing was recorded.. even the 100 deposited wasn't recorded.

so i msg dan and i decided to deposit another 23 dollars and play while i await for dans reply, and everything was recorded properly. apart from the 100 dollar deposit session.

dan replied back and said everything seems to be fine, and i told him to look at my bank statement. my bank statement showed all 3 transaction. 200 , 100 and 23.

whereas on videoslots it only showed 200 and 23.

.....
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
hey i very similar problems.. i already msg dan in private..

anyways.

i started off the night with a 200 deposit and played it on my desktop pc, and i lost it all fair and square.

than i had to go out with a friend, and decided to play on his phone cause his phone is faster than mine. so i deposited another 100. i played wizard of gems and my balance was between 200-300 and i was in a middle of some free spins (i think). than i was busy and just activated my lock screen. when i came back my balance was gone so i checked under account history and game history and everything. from the 100 deposit nothing was recorded.. even the 100 deposited wasn't recorded.

so i msg dan and i decided to deposit another 23 dollars and play while i await for dans reply, and everything was recorded properly. apart from the 100 dollar deposit session.

dan replied back and said everything seems to be fine, and i told him to look at my bank statement. my bank statement showed all 3 transaction. 200 , 100 and 23.

whereas on videoslots it only showed 200 and 23.

.....

That is a strange one. I wonder if something happened when using mobile.

Dan will be able to see the $100 deposit and where it was played in the logs. If it isnt there at all but your bank shows the $100 deposit thats pretty concerning but there has to be a trace of at least the $100 deposit hitting their banking
 

ktruo123

Newbie member
Joined
Jan 9, 2017
Location
goodwood heights
yeh well i pinched myself and slapped myself to see if i was dreaming or being disillusion. haha but nah i'm 100% guaranteed that that session just disappeared. i didn't get points or achievements or anything for that session as well : (

it just dissappeared
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I was meaning to be able to tell if it was him or not. I doubt he would switch browsers that hasnt been used before. so they would be able to see if it was really him by the cookies they placed. Also, switching your IP will still give you the same location upon search unless using a vpn. But a vpn can be detected by search but most likely their security system

IP location services are pretty useless, this is mine

  • Your Public IPv4 is: 80.234.xxx.xx
  • Your IPv6 is: Not Detected
  • Your Local IP is: 192.168.1.114
  • Location: Sanquhar, SCT GB
  • ISP: Daisy Communications Ltd
I'm nowhere near there, like 100's of miles away :)
Just pointing out those methods aren't likely to be given much importance when a casino is looking at this type of thing, although obviously if the IP was the same as used earlier it would be :D
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
IP location services are pretty useless, this is mine

  • Your Public IPv4 is: 80.234.xxx.xx
  • Your IPv6 is: Not Detected
  • Your Local IP is: 192.168.1.114
  • Location: Sanquhar, SCT GB
  • ISP: Daisy Communications Ltd
I'm nowhere near there, like 100's of miles away :)
Just pointing out those methods aren't likely to be given much importance when a casino is looking at this type of thing, although obviously if the IP was the same as used earlier it would be :D

Yep I know But if you go and search that ip location using a tool it will show you where the person is. Its the same thing for wifi. If you unplug your router and get a new ip address, it shows a completely different number but the same geo location. Its how we used to catch spammers and multiple accounters on another forum that tried to mask themselves. Things may have advanced since then as it was a couple years ago but thats what we did anyways :)
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Why is it everytime I see threads like this. I always hesitate on believing the posters?

I am not saying they are lying. But the second poster issue seems very strange to me!

Hopefully Dan will update this thread with the outcomes of both posters claims. So we know if it was lies or not!
 

gilliebean

Dormant account
Joined
Jun 30, 2017
Location
Southampton, UK
Why is it everytime I see threads like this. I always hesitate on believing the posters?

I am not saying they are lying. But the second poster issue seems very strange to me!

Hopefully Dan will update this thread with the outcomes of both posters claims. So we know if it was lies or not!

I agree that threads like these should always be updated - for transparency reasons. Also, I understand where you're coming from - when posts like these are made by newbie members I also have my doubts (e.g. The bloke who's van was robbed :laugh::laugh:), however the OP David has been a CM member for 5 years. I'm not sure he would post a lie for the sake of £90.. :rolleyes::thumbsup:
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
I agree that threads like these should always be updated - for transparency reasons. Also, I understand where you're coming from - when posts like these are made by newbie members I also have my doubts (e.g. The bloke who's van was robbed :laugh::laugh:), however the OP David has been a CM member for 5 years. I'm not sure he would post a lie for the sake of £90.. :rolleyes::thumbsup:

Yeah I know that lol, Notice how I was more hesitant about the second posters claim! more so than the OP claim!

But hey until we know we wont know for sure!
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
yep im a noob

Sorry, it is just our prerogative to question and hesitate on what we say before we get more facts.

Could you have perhaps not realized you was playing in fun play and or you deposited on your friends account on his phone without realizing? And if that was the case then that friends account might then get blocked cos you deposited into his account with your payment details?!

That could be one reason why it vanished without a trace? Cos you was not logged into your account?

Does your friend who's phone you used to play have an account at videoslots as well?
 

ktruo123

Newbie member
Joined
Jan 9, 2017
Location
goodwood heights
i really wish that was the case.. lol
like i said.. i have sent dan my bank statements. just to confirm what i have said.

dan replied that he has to await on the payment department...

and i replied.. i hope that there investigating the whole missing session and not just only the deposit.. cause i want my missing balance obviously and also all the points i would of had received for the booster, race and achievements etc.

its only fair to demand what one assumes he should of received :]
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
i really wish that was the case.. lol
like i said.. i have sent dan my bank statements. just to confirm what i have said.

dan replied that he has to await on the payment department...

and i replied.. i hope that there investigating the whole missing session and not just only the deposit.. cause i want my missing balance obviously and also all the points i would of had received for the booster, race and achievements etc.

its only fair to demand what one assumes he should of received :]

I understand, I hope he sorts it out for you, but it probably wont be until tomorrow now. He will be going to bed shortly I presume!
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
some of my balance disappeared while playing at videoslots....i played some ainsworth games and then went to play some quickspin...and while playing quickspin at 50cents a spin my balance was dropping like flies...i stopped and i was -200$ or less by the end of it....i too got this same treatment....basically called a liar not only on the forum but with VS chat services...when in fact....the ainsworth games were the problem...dan of course sorted it all out....the ainsworth games were gone for more than a year after that....

there was also another time when i got disconnected and was playing in fun mode...and i didn't notice cuz my balance was something like $500...and that what they give you in fun mode...i played and won a bunch of money and when i got out of the game i noticed i was booted off and had to sign in....and lo and behold the money i had won was not there....cuz i got disconnected and was playing in fun mode...

...so lets not judge ...and be weary....there are some honest folk out there....
 
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