CWC processing issues, not getting credit? Any one else?

[chuchu59]

CW replied promptly that they didn't think that was their processor(s) and the dates didn't match up (of course not, it stays pending for days, then finalizes), amounts didn't 'match up' (note that the amounts rarely 'match up' for us USA players as what is deposited is not always what is taken from our card).

Sloto email support didn't reply at all... to two emails (with attachment) - a respectable length of time apart. Due to a word in the processor name they're the ones I think is responsible. I intend to email them again this weekend if I can find those 2 transactions in my card account list again. I've been up to my eyeballs with work these past couple of months, and both my mom and hubby have been sick and ... really... chasing down casino processing screw ups is last on my daily 'to do' list.

You would think that at the end of the month, a monthly reconciliation would show more money 'there' than went in 'here' so someone would be assigned to figure out where the heck it went, right? Years back, I had $25 show up in my 7 Sultans account. I contact them to find out wtf and it was one of these 'lost' transactions that accounting/finance had found that had been 'stuck' in limbo. Too bad these RTG these days can't seem to keep their books balanced.

Didn't think it was their processor? What a laff. You entered the cashier, initiated a transaction that didn't go through. They should start checking from there. As for Slotocash, I have said this numerous times - the support staff are only trained to credit bonuses and know nothing else. Live chat or email- makes no difference. Gerogina is different though.

 

[Mousey]

Didn't think it was their processor? What a laff. You entered the cashier, initiated a transaction that didn't go through. They should start checking from there. As for Slotocash, I have said this numerous times - the support staff are only trained to credit bonuses and know nothing else. Live chat or email- makes no difference. Gerogina is different though.

Yeah, well... processor name/description is different just about everytime, so who can keep up? LOL

 

[gambler777]

Very strange for Clubworld. I have had this issue before but funds usually showed up within 30 minutes. Recently I had told CWC that there was a discrepancy in the withdrawals from my account but it was hard for me to specify which were correct because what was taken from my account never matches what I am told will be taken. Not only have I no longer had an issue with inaccurate descriptors and amounts, but CWC sent me email telling me they reviewed my account and I had 100 dollars that had been processed through my bank and not credited to my account, so they credited the 100 dollars to my CWC account. My only complaint in the whole process was that they deposited the funds into my account without notifying me first, I already had funds in my account I was playing on, and that I always took a bonus and did not get one on the 100 dollars. I never received a reply, however, CWC is usually good to me, so no major complaint. However, I sure hope that something changes because lately I can't even get one feature on a 100 dollars, so don't know what's up. Anybody else having bad play on their deposits lately? Send your bank statement and I am sure they will correct the problem if the withdrawal has already processed, but if it is still pending on your account they have to wait. I have noticed that sometimes is shows 2 identical withdrawals pending on my account and only one is accurate, however, at least lately, the second one falls off when the first one processes. Good Luck

 

[leutseym]

I had a similar problem myself. I had done a deposit, went thru ok. Then during my next deposit...the screen freezes where it states to not leave that screen, bank is protecting card...and it just sits there. I knew it had froze up. So, I live chat about it since it did not ever get to the screen where it says approved...They say to log out, log back in and try deposit again. I did, it went thru just fine. My bank shows 3 deposits that went thru, so does their processor, but I know I was only credited for the 1st and last deposit to play on. They say I was credited for all 3. The 2nd never showed approved, so how could it have credited to my playing amount? It didn't. They just say because the processor shows 3 transactions, than indeed I did get credited for all 3 to play on. I am not happy about this, because I know I didn't. Oh well...not much I can do about it now.

 

[rockycatt]

Please watch your account like a hawk and stay on top of this. I didn't, and I still have 2 charges from months ago that didn't fall off, totalling around $65, that no one claims as their processor, and neither showed up in either Sloto or CW (the two places I tried to deposit that night). Wanna bet if I dispute the charges with my card, I'd be labeled a 'chargebacker' anyway? Or have my card killed. Oh, what fun we have.....

I'm not able to deposit at many places with the 2 cards I have anyway. Doesn't matter much, I don't play a lot, but still..... these casinos seem so totally in the dark about what these processors are doing.

mousey how can it be a charge back if you never got credit for it no goods no money no one lost anything