Resolved crazy luck casino a big problem! help me please!

[Fourses]

I'm waiting for the payment of 2 months! I made a deposit, sent all the documents, my account is verified.
support each time I was deceiving, and ignored.
I do not know that already I do, I really want my honest winnings.
Today July 13, and still they continue to lie to me.
I am asking for your help in this matter!

my username for this casino: Fourses

this is my last conversation with them... which has not solved the problem.

You are now chatting with 'shane'
shane: Hi
shane: How may I help you please ?
Veera: I do not understand what's going on! Do you realize what is happening? I expect PAYMENT 2 months!!! Where is my money? you enter the Rival network, I have always trusted the network!
Veera: why ignore and constantly lying to me? How much can you expect it is already possible? =((((((((((
shane: please give me a moment to verify your account
Veera: Shane You gave me your word of honor and a half months ago! I get my winnings, and that is a high priority.
Veera: I made ​​a deposit, the documents sent, the account was verified! Why did I wait 2 months for payment?
shane: i have forward your request to the finance team to get paid you
Veera: You have already done 10 times
Veera: same every time you say so, and then ignored
shane: no i ma ignoring you
Veera: and what do you do? wait a year? or what to expect?
shane: this time i will personally help you to get the withdraw
Veera: You have said that already! even promised! long! Call them right now, but then again we do not call as usual
Veera: what a way to spoil the reputation when you can be a good casino?


Veera: and? why you make so much waiting
shane: sorry for the delay
shane: it will be payed within 2 days
shane: i've forwarded it to the financial departement
Veera: I hope after 2 days I will not have to re-write
shane: yes
Veera: ok
shane: ty for understanding
Veera: ty if you make it Finally

 

[Fourses]

up =(

 

[KasinoKing]

You know, even I am getting fed up with trying to help players who have problems with this casino.
Not that I am normally selfish - but there's nothing in it for me... except grief.

So I say Pitch-A-Bitch!

This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.

To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

Good luck!
KK

 

[Fourses]

You know, even I am getting fed up with trying to help players who have problems with this casino.
Not that I am normally selfish - but there's nothing in it for me... except grief.

So I say Pitch-A-Bitch!

This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.

To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

Good luck!
KK

if you help me deal with it, 10 euros for skill transfer via the payment, I understand what you just help the sick

 

[David Miller]

Hi,

The payment is with MB, and there was a delay with MB payments due to issue. But now everything is fine and you will receive your withdrawal with in 3-4 working days

Apologies for the inconvenience !!

Dave
Affiliate Account Manager

 

[Nifty29]

Hi,

The payment is with MB, and there was a delay with MB payments due to issue. But now everything is fine and you will receive your withdrawal with in 3-4 working days

Apologies for the inconvenience !!

Dave
Affiliate Account Manager

What issue?

Only one "issue" I can think of that would delay a MB payment....$$$$$$.....

Why is it now going to take 3-4 WORKING days?? Skrill transfers are INSTANT.

Friendly warning - don't bother with spin or BS excuses here at CM. We are experienced players who can smell it a mile away.

 

[KasinoKing]

if you help me deal with it, 10 euros for skill transfer via the payment, I understand what you just help the sick

I don't fully understand your post (lost in translation?), but let me make it clear that I would never accept a payment for helping someone sort out a problem with any casino. That's not how I work.
My only concern is the amount of my valuable time that it consumes.

Good to see David make an appearance on the forum - hopefully he can tackle any other issues which come up with Crazy Luck from now on.

KK

 

[Fourses]

Money received! Thank you! I hope that in the future so long no longer have to wait! Thank you, I'm happy!

 

[Mousey]

Hi,

The payment is with MB, and there was a delay with MB payments due to issue. But now everything is fine and you will receive your withdrawal with in 3-4 working days

Apologies for the inconvenience !!

Dave
Affiliate Account Manager

Welcome to the forum.

There are several here waiting on withdrawals I believe, so you may have your work cut out for you.

Please contact Casinomeister to be added to the Casino Rep list - to make this all 'official' so to speak.

I will be sending you a Private Message concerning a withdrawal issure I have. I would appreciate any info as the casino doesn't reply to emails.

 

[vinylweatherman]

Hi,

The payment is with MB, and there was a delay with MB payments due to issue. But now everything is fine and you will receive your withdrawal with in 3-4 working days

Apologies for the inconvenience !!

Dave
Affiliate Account Manager

My thoughts are that this "issue" was merchant account NSF. There is no way an "issue" at Skrill's end would be allowed to last a week, let alone the best part of 2 months.

I know from experience what happens with merchant account NSF. The eWallet will NOT tell the player what the problem is, privacy, data protection, bullshit, etc. But the symptoms are pretty clear. The "issue" is not under the control of the eWallet, and they will NOT complete the transaction until the casino refills their merchant account. This can result in a prolonged "stand off" situation where each party just blames the other, or vaguely refers to "issues", but nothing will get either party to admit this is a FUNDING issue.

Where such an issue is accidental, it should be resolved by the merchant moving money from their company bank account to the relevant merchant account to allow payments to proceed. At worst, this can delay payment by 3-5 days due to how the banking system works, and the fact that "cleared" funds would be required in the merchant account before payments resume.

Some merchants (casinos) just don't bother checking return transaction numbers, and thus the first they hear of such a problem is when a player starts asking "where's my money". The response is often to ASSUME, not check, that all is essentially OK and the problem will clear of it's own accord given time, so give the complaining player platitudes and excuses to buy that time, whilst trying to convince the player that they are actually doing something other than just waiting a couple of extra days. If the assumption is wrong, the operator is in an even deeper hole as they have made no effective use of the lengthening delay, and when they find out it is NOT a self correcting problem, are faced with expanding on their initial lie as they need more time to ACTUALLY do what they said they had already done.

A bigger problem is when the operator simply lacks the liquidity to perform this balancing, and therefore cannot move funds to an empty merchant account to balance outgoings. This places the withdrawals at the mercy of other players making deposits by the same method and same currency so that the merchant account gets funded again. This can create persistent "Rushmore style" problems where some players get paid fast, and others wait "forever", with no clear pattern emerging as to the cause.

Rival are known to make this problem worse when it comes to white label sites where Rival perform the processing. It has emerged that there is a point at which Rival will suspend the payment of player withdrawals where a white label has not paid into Rival a sufficient amount to cover them, along with other charges levied by Rival. It is a means to force the white label to pay up, but it is the players that bear the brunt of such internal disputes. A persistent problem of this nature at a particular Rival white label is an early indication that things are heading south. Fortunately, Rival are one of the few providers that WILL usually bail out the players when a white label fails completely, however this does not kick in whilst the white label is still trading, and can mean long delays until some players see their money.

It is going to be hard for Rival to wriggle out of this, because in a past crisis where many white labels folded in close succession, the CEO of Rival went on record to promise that no player of a failed white label would suffer permanent loss, as Rival would take over the failed casino and run it themselves whilst seeking a new buyer. Players' balances being preserved in the process.

 

[rymetymeuk]

@David Miller,

I too second welcoming you to this forum. I have been also having issues with payouts from Crazy Luck, username: rymetymeuk. I hope you can also assist me.

It's such a shame when Casino's delay payments, we all love to play, but when casino's don't play fair we take our money elsewhere. I personally really enjoy the games there, but I take into account payout timings when deciding where to play my hard earned cash.

I'm owed $21,000 by Crazy Luck, so you can imagine my worry and agitation for delays. Rant over

 

[Mousey]

@David Miller,

I too second welcoming you to this forum. I have been also having issues with payouts from Crazy Luck, username: rymetymeuk. I hope you can also assist me.

It's such a shame when Casino's delay payments, we all love to play, but when casino's don't play fair we take our money elsewhere. I personally really enjoy the games there, but I take into account payout timings when deciding where to play my hard earned cash.

I'm owed $21,000 by Crazy Luck, so you can imagine my worry and agitation for delays. Rant over

Oh dear....

Please send the casino rep a private message with pertinent details as he may not monitor the forum daily. (This goes for any others out there with Crazy Lucky payout delay problems!) If your issue is legit and the casino doesn't respond to your satisfaction, please consider the PAB (pitch a bitch) service here at CM. At the top of the forum you will see a link for PAB FAQ.

 

[Nifty29]

The casino should rename itself to Crazy Schmuck to describe those who deposit there.

Ryme......don't hold your breath. You'd have more luck asking Vinylweatherman to keep his posts under 1000 words than getting paid from these crooks.

 

[David Miller]

@David Miller,

I too second welcoming you to this forum. I have been also having issues with payouts from Crazy Luck, username: rymetymeuk. I hope you can also assist me.

It's such a shame when Casino's delay payments, we all love to play, but when casino's don't play fair we take our money elsewhere. I personally really enjoy the games there, but I take into account payout timings when deciding where to play my hard earned cash.

I'm owed $21,000 by Crazy Luck, so you can imagine my worry and agitation for delays. Rant over

Hi xxxx,

Sorry for all inconvenience !!

As i checked your account, You won progressive RIVAL jackpot won at our casino. We received your wire transfer details. We will pay you first installment of $5000 with in few days. We are in talks with RIVAL about your progressive jackpot winnings

Dave
Affiliate Account Manager

 

[David Miller]

Oh dear....

Please send the casino rep a private message with pertinent details as he may not monitor the forum daily. (This goes for any others out there with Crazy Lucky payout delay problems!) If your issue is legit and the casino doesn't respond to your satisfaction, please consider the PAB (pitch a bitch) service here at CM. At the top of the forum you will see a link for PAB FAQ.

Hi xxxx,

We sent your withdrawal amount by wire transfer yesterday. You will receive with in 5-6 working days

Dave
Affiliate Account Manager

 

[vinylweatherman]

Hi David,

Sorry for all inconvenience !!

As i checked your account, You won progressive RIVAL jackpot won at our casino. We received your wire transfer details. We will pay you first installment of $5000 with in few days. We are in talks with RIVAL about your progressive jackpot winnings
Dave
Affiliate Account Manager

Eh

Don't talk about it, PAY it!!!!

Progressives are funded by contributions taken from all players, there should be the funds already available to pay it immediately without "talking about it".


By the way, haven't heard from your brother Kevin for quite a while - I hope he is well. He used to send me loads of emails with offers for casinos, some of which didn't even exist. I even had some from YOU, which is why your username here is so striking.

 

[buggars]

I too like a fool was a depositor here and i played a free $30 ndb and made playthru max co of $300. This was a couple of weeks ago. I'm still waiting and they have given me all sort of excuses cleex2x user id there
buggars

 

[David Miller]

I too like a fool was a depositor here and i played a free $30 ndb and made playthru max co of $300. This was a couple of weeks ago. I'm still waiting and they have given me all sort of excuses cleex2x user id there
buggars

Hi xxxx,

My apologies for late reply !!

As i checked your account, you have pending withdrawal of $128.05 with us. We have received your wire transfer details. We will pay you with in 72 hrs by wire transfer

Dave
Affiliate Account Manager

 

[buggars]

David that amount is incorrect its suppose to be $300 please speak with henri the max cashout on the free $30 ndb was $300 not $128
cleex2x
this is the promo i used


$30 no deposit bonus from Crazy Luck Casino

Check your casino accounts

New $30 casino bonus inside casino account
100X – $3000 Rollover
10X – $300 You can withdraw

If any casino player will have problem to get free chip, ask to live support. They will resolve issues

USA Players are welcome



note *** 10x-$300 you can withdraw

 

[rjb]

David Miller a few of us were just wondering if you are also the casino manager at Casino Royal Club?

 

[David Miller]

David Miller a few of us were just wondering if you are also the casino manager at Casino Royal Club?

Hi rjb,

I don't know whose guys are spreading such rumours about our casino. We are not related to any other RIVAL casino. We are owned by Eurotech Group Ltd.


Dave
Affiliate account Manager

 

[rymetymeuk]

Hey David Miller,

Well its been a few days and no payment yet, please can you update me on what's going on with my payment?
Thanks
rymetymeuk

 

[chuchu59]

Hi rjb,

I don't know whose guys are spreading such rumours about our casino. We are not related to any other RIVAL casino. We are owned by Eurotech Group Ltd.


Dave
Affiliate account Manager

Its not that we dont trust you but Rival casinos have .... urhmmm earned this sort of negative perception and my advice to players is to tread carefully and wait till it is proven that they have no relationship Caino Royal club which does not seem to have a sound reputation before depositing. Sorry Dave but there have been too many Rival casinos that brought the brand a bad name eg Irish Luck, ThisisVegas etc.

 

[buggars]

has anyone been paid yet? I sill haven't it was suppose to be in 72hrs and its been that and no word yet.

 

[Pocketdiggers77]

I was paid by Crazy Luck and it took them more than a full month. They kept stalling saying my wire details were wrong but the entire time it was you will be paid in 3-4 days. Week after week. They finally did pay though. A huge PITA and I wont be playing at another Rival until it is accredited here.

 

[rymetymeuk]

has anyone been paid yet? I sill haven't it was suppose to be in 72hrs and its been that and no word yet.

Not me, and Dave hasn't replied to my PM either. Still showing processing on the site for my withdrawals..

 

[Nifty29]

David Miller,

If you're going to be a rep in a public forum, you could at least be professional and show respect for members privacy.

You continue to reply to specific members regarding their issue using their real name when they did not use it in their posts. If it were me I would be severely pissed.

On another note, what's this BS about being "in talks with Rival" about getting the progressive winner paid? Usually, the software provider automatically keeps jackpot funds segregated and either pays them directly to the player or to the casino to pay to the player. So, which is it? Why hasn't the player been paid in full already? What is there to talk about???

Seems to me one of two things has happened:

1. Rival has paid you the jackpot money and you're releasing it in dribs and drabs to the winner and using the rest to cover day to day operating expenses. BIG RED FLAG.

2. Rival doesn't keep jackpot funds seperate and can't or won't pay it in full to either you or player. BIG RED FLAG.

It's a load of old cobblers to offer an "initial" payment of $5k and no indication of future payments......and you haven't even done THAT yet. You either have the funds or you don't.....if you DO then PAY the jackpot winner NOW.......If you DON'T, then GET IT and pay the jackpot winner NOW.

If Rival ever wonders why they have never made it to anywhere near the top of the industry, they should read threads like this and the 100's of others like them. If their games and software were given to professonal and competent managers and reps, they could double their market share in a year IMO.....all the tools are there......the trouble is that the software isn't the only place where the tools are....

 

[Larsenne]

Problems in many ways

Dear Members.

I have been playing at Crazy Luck Casino for a brief period of time. To make a long story short, I won 100 Euros on my comp points, and when I made the withdrawal started the circus.

With help from rep Mr Miller here at the forum, I eventually got my winnings. But I have stated in PM to Mr Miller that Crazy Luck has serious problems in communication inside the casino and towards players.

- They send mail that they have approved documents that are sent to them, but chat then requests documents over and over.
Ignorance or totally kaos in the management?

- Chat answers whith "hi what can I help you with" and then let 3-4 minutes go between the answeres to make you impatient and i the end angry

- Chat end sessions in the middle of the conversation, and then when you try to reconnect is chat "to busy"

- Chat is closed in 15 minutes after chat session ended, that means that they want to get rid of you, and i the same time are not able to serve any customers.

- Chat start to write in another language in the middle of conversation

- Chat doesn't know how long processing time for a withdrawal i stated on the website

I have told this to Mr Miller in private message about those problems with no comments from him about this treatment of costumers.
Either is the staff ignorant or totally uneducated in how to deal with costumers in casino business, or in any sort of business.

I will never return! Hope that you members will be payed.

Regards

L'arsenne

 

[buggars]

I fell everyone on this . I sent him a PM and no reply yet either.In the casino the funds are just sitting there GO FIGURE!!!!
maybe in a month or two if ever
buggars

 

[Pocketdiggers77]

Dear Members.

I have been playing at Crazy Luck Casino for a brief period of time. To make a long story short, I won 100 Euros on my comp points, and when I made the withdrawal started the circus.

With help from rep Mr Miller here at the forum, I eventually got my winnings. But I have stated in PM to Mr Miller that Crazy Luck has serious problems in communication inside the casino and towards players.

- They send mail that they have approved documents that are sent to them, but chat then requests documents over and over.
Ignorance or totally kaos in the management?

- Chat answers whith "hi what can I help you with" and then let 3-4 minutes go between the answeres to make you impatient and i the end angry

- Chat end sessions in the middle of the conversation, and then when you try to reconnect is chat "to busy"

- Chat is closed in 15 minutes after chat session ended, that means that they want to get rid of you, and i the same time are not able to serve any customers.

- Chat start to write in another language in the middle of conversation

- Chat doesn't know how long processing time for a withdrawal i stated on the website

I have told this to Mr Miller in private message about those problems with no comments from him about this treatment of costumers.
Either is the staff ignorant or totally uneducated in how to deal with costumers in casino business, or in any sort of business.

I will never return! Hope that you members will be payed.

Regards

L'arsenne

Let me guess shane and henri? Those are the two I dealt with.

 

[rymetymeuk]

Oh yeah, its always Shane and Henry! It's a farce, is there any point contacting who they are licensed with?

 

[rymetymeuk]

David Miller,

If you're going to be a rep in a public forum, you could at least be professional and show respect for members privacy.

You continue to reply to specific members regarding their issue using their real name when they did not use it in their posts. If it were me I would be severely pissed.

On another note, what's this BS about being "in talks with Rival" about getting the progressive winner paid? Usually, the software provider automatically keeps jackpot funds segregated and either pays them directly to the player or to the casino to pay to the player. So, which is it? Why hasn't the player been paid in full already? What is there to talk about???

Seems to me one of two things has happened:

1. Rival has paid you the jackpot money and you're releasing it in dribs and drabs to the winner and using the rest to cover day to day operating expenses. BIG RED FLAG.

2. Rival doesn't keep jackpot funds seperate and can't or won't pay it in full to either you or player. BIG RED FLAG.

It's a load of old cobblers to offer an "initial" payment of $5k and no indication of future payments......and you haven't even done THAT yet. You either have the funds or you don't.....if you DO then PAY the jackpot winner NOW.......If you DON'T, then GET IT and pay the jackpot winner NOW.

If Rival ever wonders why they have never made it to anywhere near the top of the industry, they should read threads like this and the 100's of others like them. If their games and software were given to professonal and competent managers and reps, they could double their market share in a year IMO.....all the tools are there......the trouble is that the software isn't the only place where the tools are....

This is a very well articulated and informed post. I think you've hit the nail on the head. Crazy Luck have a golden opportunity to conclude this shady business of not paying out right now, which could salvage their reputation. Otherwise, I think the players on this site will clearly not be spending their hard earned cash at that casino.

 

[buggars]

YEP!!! Shane and Henri guilty as charged

 

[flatman]

crazy luck

these are casinos that have done a break with rival central because they dont agree with the practise

off course if you win ,you want the money

but iff you have a payment method they not well equipet to deal with well problembs

I for one apllaude these casinos for making the break

but off course get the payments up too speed,otherwise bad news for casino

they do pay and must admit many payout probs,

 

[David Miller]

This is a very well articulated and informed post. I think you've hit the nail on the head. Crazy Luck have a golden opportunity to conclude this shady business of not paying out right now, which could salvage their reputation. Otherwise, I think the players on this site will clearly not be spending their hard earned cash at that casino.

Hi xxxx,

We sent your withdrawal amount of $5000 by wire transfer. I will send you swift copy.
Dave
Affiliate Account Manager

 

[Nifty29]

@David Miller

Do you think you could cease using member's real name and other personal details (the cashout amount might be considered personal) in your public posts?. It is really unprofessional IMO.

 

[David Miller]

@David Miller

Do you think you could cease using member's real name and other personal details (the cashout amount might be considered personal) in your public posts?. It is really unprofessional IMO.

ok, I will consider your advice next time

Dave

 

[The Dude]

ok, I will consider your advice next time

Dave

How about taking my advice? Don't do it.

Posting any personal information about a player is not only unprofessional, it violates our rules:

1.4 - No posting of privileged information. Please remember to respect other's privacy. In the public forum, do not post real names, email addresses, or other personal identifiers that may be considered privileged information; to include company "trade secrets", screenshots of company information, etc. If these items are already publicly available, this shouldn't be a problem. But if these are from private correspondence, or from some user database, discretion is advised.

Does your supervisor know you're posting here? If not, you need to give him a heads up that you are messing up big time.

 

[Mousey]

Hi xxxx,

We sent your withdrawal amount by wire transfer yesterday. You will receive with in 5-6 working days

Dave
Affiliate Account Manager

Payment received.

I fully believe that without Maxd and David Miller's intervention (thank you to both) I would still be encountering 'we have technical difficulties' when accessing live chat and a stone wall (no reply) to polite email queries.

Therefore, I still cannot recommend anyone play at this casino.

 

[The Dude]

Hi rjb,

I don't know whose guys are spreading such rumours about our casino. We are not related to any other RIVAL casino. We are owned by Eurotech Group Ltd.


Dave
Affiliate account Manager

Could you please clarify which casinos you work for? Is it only crazyluckcasino.com or are you connected to any other brands?

 

[rymetymeuk]

Payment received.

I fully believe that without Maxd and David Miller's intervention (thank you to both) I would still be encountering 'we have technical difficulties' when accessing live chat and a stone wall (no reply) to polite email queries.

Therefore, I still cannot recommend anyone play at this casino.

I received notification that my payment has been sent, as of right now it hasn't yet hit my account but I did receive a jpeg showing me the SWIFT transfer has been requested for $5000.

I'll update as soon as I get it but in the meantime I also wanted to thank Maxd and David Miller. Without you two I am also sure no progress would have been made, so I owe you guys a virtual beer!

 

[Mousey]

I received notification that my payment has been sent, as of right now it hasn't yet hit my account but I did receive a jpeg showing me the SWIFT transfer has been requested for $5000.

I'll update as soon as I get it but in the meantime I also wanted to thank Maxd and David Miller. Without you two I am also sure no progress would have been made, so I owe you guys a virtual beer!

It took a full week, from last Monday (when Miller said the WT was sent) till today (I check my bank account every day) for it to appear in my account.

Good luck.

 

[rymetymeuk]

Hi xxxx,

We sent your withdrawal amount of $5000 by wire transfer. I will send you swift copy.
Dave
Affiliate Account Manager

In defense of David Miller, I had previously used my real name in the forum so I have no issue with him referencing me by name. I just wanted to confirm that.

 

[Nifty29]

In defense of David Miller, I had previously used my real name in the forum so I have no issue with him referencing me by name. I just wanted to confirm that.

......not in this thread you didn't, and neither did anyone else, so unless he reads every post of yours and others at CM then he wouldn't have known that.

Besides, he also mentioned your cashout amount, which mist people would consider a breach of privacy, so its still poor form on both counts. IMO reps should always refer to members by username in public.

So, I don't see any defense here. Sorry.

 

[rymetymeuk]

......not in this thread you didn't, and neither did anyone else, so unless he reads every post of yours and others at CM then he wouldn't have known that.

Besides, he also mentioned your cashout amount, which mist people would consider a breach of privacy, so its still poor form on both counts. IMO reps should always refer to members by username in public.

So, I don't see any defense here. Sorry.

lol fair play. I guess I don't want anyone to scare Dave off before he gets me the rest of my $$ paid!

 

[rymetymeuk]

I received my first payment today, thank you Dave Miller and Maxd. It was very welcome.

I hope getting the rest of my payments won't be as painful!

CM gamblers, you all rock!

 

[buggars]

tHIS PAST MONDAY i FINALLY RECIEVED AN EMAIL STATING THEY HAD SENT MY WITHDRAWAL VIA BANKDRAFT AND THEY EVEN SENT A COPY OF IT .BUT! IT STILL HASN'T BEEN POSTED TO THE ACCOUNT . DOES ANYONE KNOW HOW LONG THE PROCESS IS FOR IT TO REACH THE BANK? I'M IN THE USA, SO IS THERE A DIFFERENT TIME FRAME ?

TYVM
BUGGARS

 

[rymetymeuk]

Apparently it can take one week to receive it, but it took 2 business days for mine to hit. I use wells Fargo.

 

[buggars]

Today makes a full week since they said it too 1-2 days . I recieved the copy of the bank transfer checked today and still no funds?

 

[buggars]

has everone recieved thier payout yet because i haven't yet and mine was so minute you would think they would have paid me instantly
buggars