Resolved crazy luck casino a big problem! help me please!

[rymetymeuk]

has anyone been paid yet? I sill haven't it was suppose to be in 72hrs and its been that and no word yet.

Not me, and Dave hasn't replied to my PM either. Still showing processing on the site for my withdrawals..

 

[Nifty29]

David Miller,

If you're going to be a rep in a public forum, you could at least be professional and show respect for members privacy.

You continue to reply to specific members regarding their issue using their real name when they did not use it in their posts. If it were me I would be severely pissed.

On another note, what's this BS about being "in talks with Rival" about getting the progressive winner paid? Usually, the software provider automatically keeps jackpot funds segregated and either pays them directly to the player or to the casino to pay to the player. So, which is it? Why hasn't the player been paid in full already? What is there to talk about???

Seems to me one of two things has happened:

1. Rival has paid you the jackpot money and you're releasing it in dribs and drabs to the winner and using the rest to cover day to day operating expenses. BIG RED FLAG.

2. Rival doesn't keep jackpot funds seperate and can't or won't pay it in full to either you or player. BIG RED FLAG.

It's a load of old cobblers to offer an "initial" payment of $5k and no indication of future payments......and you haven't even done THAT yet. You either have the funds or you don't.....if you DO then PAY the jackpot winner NOW.......If you DON'T, then GET IT and pay the jackpot winner NOW.

If Rival ever wonders why they have never made it to anywhere near the top of the industry, they should read threads like this and the 100's of others like them. If their games and software were given to professonal and competent managers and reps, they could double their market share in a year IMO.....all the tools are there......the trouble is that the software isn't the only place where the tools are....

 

[Larsenne]

Problems in many ways

Dear Members.

I have been playing at Crazy Luck Casino for a brief period of time. To make a long story short, I won 100 Euros on my comp points, and when I made the withdrawal started the circus.

With help from rep Mr Miller here at the forum, I eventually got my winnings. But I have stated in PM to Mr Miller that Crazy Luck has serious problems in communication inside the casino and towards players.

- They send mail that they have approved documents that are sent to them, but chat then requests documents over and over.
Ignorance or totally kaos in the management?

- Chat answers whith "hi what can I help you with" and then let 3-4 minutes go between the answeres to make you impatient and i the end angry

- Chat end sessions in the middle of the conversation, and then when you try to reconnect is chat "to busy"

- Chat is closed in 15 minutes after chat session ended, that means that they want to get rid of you, and i the same time are not able to serve any customers.

- Chat start to write in another language in the middle of conversation

- Chat doesn't know how long processing time for a withdrawal i stated on the website

I have told this to Mr Miller in private message about those problems with no comments from him about this treatment of costumers.
Either is the staff ignorant or totally uneducated in how to deal with costumers in casino business, or in any sort of business.

I will never return! Hope that you members will be payed.

Regards

L'arsenne

 

[buggars]

I fell everyone on this . I sent him a PM and no reply yet either.In the casino the funds are just sitting there GO FIGURE!!!!
maybe in a month or two if ever
buggars

 

[Pocketdiggers77]

Dear Members.

I have been playing at Crazy Luck Casino for a brief period of time. To make a long story short, I won 100 Euros on my comp points, and when I made the withdrawal started the circus.

With help from rep Mr Miller here at the forum, I eventually got my winnings. But I have stated in PM to Mr Miller that Crazy Luck has serious problems in communication inside the casino and towards players.

- They send mail that they have approved documents that are sent to them, but chat then requests documents over and over.
Ignorance or totally kaos in the management?

- Chat answers whith "hi what can I help you with" and then let 3-4 minutes go between the answeres to make you impatient and i the end angry

- Chat end sessions in the middle of the conversation, and then when you try to reconnect is chat "to busy"

- Chat is closed in 15 minutes after chat session ended, that means that they want to get rid of you, and i the same time are not able to serve any customers.

- Chat start to write in another language in the middle of conversation

- Chat doesn't know how long processing time for a withdrawal i stated on the website

I have told this to Mr Miller in private message about those problems with no comments from him about this treatment of costumers.
Either is the staff ignorant or totally uneducated in how to deal with costumers in casino business, or in any sort of business.

I will never return! Hope that you members will be payed.

Regards

L'arsenne

Let me guess shane and henri? Those are the two I dealt with.

 

[rymetymeuk]

Oh yeah, its always Shane and Henry! It's a farce, is there any point contacting who they are licensed with?

 

[rymetymeuk]

David Miller,

If you're going to be a rep in a public forum, you could at least be professional and show respect for members privacy.

You continue to reply to specific members regarding their issue using their real name when they did not use it in their posts. If it were me I would be severely pissed.

On another note, what's this BS about being "in talks with Rival" about getting the progressive winner paid? Usually, the software provider automatically keeps jackpot funds segregated and either pays them directly to the player or to the casino to pay to the player. So, which is it? Why hasn't the player been paid in full already? What is there to talk about???

Seems to me one of two things has happened:

1. Rival has paid you the jackpot money and you're releasing it in dribs and drabs to the winner and using the rest to cover day to day operating expenses. BIG RED FLAG.

2. Rival doesn't keep jackpot funds seperate and can't or won't pay it in full to either you or player. BIG RED FLAG.

It's a load of old cobblers to offer an "initial" payment of $5k and no indication of future payments......and you haven't even done THAT yet. You either have the funds or you don't.....if you DO then PAY the jackpot winner NOW.......If you DON'T, then GET IT and pay the jackpot winner NOW.

If Rival ever wonders why they have never made it to anywhere near the top of the industry, they should read threads like this and the 100's of others like them. If their games and software were given to professonal and competent managers and reps, they could double their market share in a year IMO.....all the tools are there......the trouble is that the software isn't the only place where the tools are....

This is a very well articulated and informed post. I think you've hit the nail on the head. Crazy Luck have a golden opportunity to conclude this shady business of not paying out right now, which could salvage their reputation. Otherwise, I think the players on this site will clearly not be spending their hard earned cash at that casino.

 

[buggars]

YEP!!! Shane and Henri guilty as charged

 

[flatman]

crazy luck

these are casinos that have done a break with rival central because they dont agree with the practise

off course if you win ,you want the money

but iff you have a payment method they not well equipet to deal with well problembs

I for one apllaude these casinos for making the break

but off course get the payments up too speed,otherwise bad news for casino

they do pay and must admit many payout probs,

 

[David Miller]

This is a very well articulated and informed post. I think you've hit the nail on the head. Crazy Luck have a golden opportunity to conclude this shady business of not paying out right now, which could salvage their reputation. Otherwise, I think the players on this site will clearly not be spending their hard earned cash at that casino.

Hi xxxx,

We sent your withdrawal amount of $5000 by wire transfer. I will send you swift copy.
Dave
Affiliate Account Manager

 

[Nifty29]

@David Miller

Do you think you could cease using member's real name and other personal details (the cashout amount might be considered personal) in your public posts?. It is really unprofessional IMO.

 

[David Miller]

@David Miller

Do you think you could cease using member's real name and other personal details (the cashout amount might be considered personal) in your public posts?. It is really unprofessional IMO.

ok, I will consider your advice next time

Dave

 

[Casinomeister]

ok, I will consider your advice next time

Dave

How about taking my advice? Don't do it.

Posting any personal information about a player is not only unprofessional, it violates our rules:

1.4 - No posting of privileged information. Please remember to respect other's privacy. In the public forum, do not post real names, email addresses, or other personal identifiers that may be considered privileged information; to include company "trade secrets", screenshots of company information, etc. If these items are already publicly available, this shouldn't be a problem. But if these are from private correspondence, or from some user database, discretion is advised.

Does your supervisor know you're posting here? If not, you need to give him a heads up that you are messing up big time.

 

[Mousey]

Hi xxxx,

We sent your withdrawal amount by wire transfer yesterday. You will receive with in 5-6 working days

Dave
Affiliate Account Manager

Payment received.

I fully believe that without Maxd and David Miller's intervention (thank you to both) I would still be encountering 'we have technical difficulties' when accessing live chat and a stone wall (no reply) to polite email queries.

Therefore, I still cannot recommend anyone play at this casino.

 

[Casinomeister]

Hi rjb,

I don't know whose guys are spreading such rumours about our casino. We are not related to any other RIVAL casino. We are owned by Eurotech Group Ltd.


Dave
Affiliate account Manager

Could you please clarify which casinos you work for? Is it only crazyluckcasino.com or are you connected to any other brands?

 

[rymetymeuk]

Payment received.

I fully believe that without Maxd and David Miller's intervention (thank you to both) I would still be encountering 'we have technical difficulties' when accessing live chat and a stone wall (no reply) to polite email queries.

Therefore, I still cannot recommend anyone play at this casino.

I received notification that my payment has been sent, as of right now it hasn't yet hit my account but I did receive a jpeg showing me the SWIFT transfer has been requested for $5000.

I'll update as soon as I get it but in the meantime I also wanted to thank Maxd and David Miller. Without you two I am also sure no progress would have been made, so I owe you guys a virtual beer!

 

[Mousey]

I received notification that my payment has been sent, as of right now it hasn't yet hit my account but I did receive a jpeg showing me the SWIFT transfer has been requested for $5000.

I'll update as soon as I get it but in the meantime I also wanted to thank Maxd and David Miller. Without you two I am also sure no progress would have been made, so I owe you guys a virtual beer!

It took a full week, from last Monday (when Miller said the WT was sent) till today (I check my bank account every day) for it to appear in my account.

Good luck.

 

[rymetymeuk]

Hi xxxx,

We sent your withdrawal amount of $5000 by wire transfer. I will send you swift copy.
Dave
Affiliate Account Manager

In defense of David Miller, I had previously used my real name in the forum so I have no issue with him referencing me by name. I just wanted to confirm that.

 

[Nifty29]

In defense of David Miller, I had previously used my real name in the forum so I have no issue with him referencing me by name. I just wanted to confirm that.

......not in this thread you didn't, and neither did anyone else, so unless he reads every post of yours and others at CM then he wouldn't have known that.

Besides, he also mentioned your cashout amount, which mist people would consider a breach of privacy, so its still poor form on both counts. IMO reps should always refer to members by username in public.

So, I don't see any defense here. Sorry.

 

[rymetymeuk]

......not in this thread you didn't, and neither did anyone else, so unless he reads every post of yours and others at CM then he wouldn't have known that.

Besides, he also mentioned your cashout amount, which mist people would consider a breach of privacy, so its still poor form on both counts. IMO reps should always refer to members by username in public.

So, I don't see any defense here. Sorry.

lol fair play. I guess I don't want anyone to scare Dave off before he gets me the rest of my $$ paid!

 

[rymetymeuk]

I received my first payment today, thank you Dave Miller and Maxd. It was very welcome.

I hope getting the rest of my payments won't be as painful!

CM gamblers, you all rock!

 

[buggars]

tHIS PAST MONDAY i FINALLY RECIEVED AN EMAIL STATING THEY HAD SENT MY WITHDRAWAL VIA BANKDRAFT AND THEY EVEN SENT A COPY OF IT .BUT! IT STILL HASN'T BEEN POSTED TO THE ACCOUNT . DOES ANYONE KNOW HOW LONG THE PROCESS IS FOR IT TO REACH THE BANK? I'M IN THE USA, SO IS THERE A DIFFERENT TIME FRAME ?

TYVM
BUGGARS

 

[rymetymeuk]

Apparently it can take one week to receive it, but it took 2 business days for mine to hit. I use wells Fargo.

 

[buggars]

Today makes a full week since they said it too 1-2 days . I recieved the copy of the bank transfer checked today and still no funds?

 

[buggars]

has everone recieved thier payout yet because i haven't yet and mine was so minute you would think they would have paid me instantly
buggars