Contact for inetbet representative

BarcoRojo

Banned User : bogus PAB, fraudster
PABnoaccred
Joined
Nov 16, 2016
Location
Tarragona
Hello all, I have ben trying to contact inetbet abut a payout problem I have had now for more than 2 months. I cannot get replies to my emails and I tried private messaging emily here but have no reply from her either.

Does anyone know what is hapening with this casino and how I can reach someone?
 
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Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Well, they should have responded. I'll see what's up.
 

BarcoRojo

Banned User : bogus PAB, fraudster
PABnoaccred
Joined
Nov 16, 2016
Location
Tarragona
I have received no further response. Do you recommend I post the argument here or should I do an official complaint? Which is the best way to move forward?

I hope someone can recommend.

Thank you.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... Do you recommend I post the argument here or should I do an official complaint?

If you want to take your chances and fight it out with them then post here. If you want the matter resolved swiftly and cleanly then try our PAB service: Player Arbitration.

We've worked with iNetBet for many years, I can promise you that if I take your issue to them they will deal with it in very short time indeed.
 

BarcoRojo

Banned User : bogus PAB, fraudster
PABnoaccred
Joined
Nov 16, 2016
Location
Tarragona
If you want to take your chances and fight it out with them then post here. If you want the matter resolved swiftly and cleanly then try our PAB service: Player Arbitration.

We've worked with iNetBet for many years, I can promise you that if I take your issue to them they will deal with it in very short time indeed.

Thank you. I have submitted a complaint through the link now.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Yes, PAB received. :thumbsup:

Just a gentle reminder that we expect you to have read the PAB FAQ because it does describe your responsibilities and what you can expect from the PAB process. Please pay special attention to the restrictions regarding forum posts while your PAB is active (FAQ section 3.12).
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Yes, PAB received. :thumbsup:

Just a gentle reminder that we expect you to have read the PAB FAQ because it does describe your responsibilities and what you can expect from the PAB process. Please pay special attention to the restrictions regarding forum posts while your PAB is active (FAQ section 3.12).

Great Avatar Max. Gotta love those Christmas sweaters. :D :D
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Great Avatar Max. Gotta love those Christmas sweaters. :D :D

:) Thanks. Believe it or not I'm actually seeing people around Edinburgh wearing those sweaters, minus Spock's robots of course. That would be too much to hope for. :D
 

BarcoRojo

Banned User : bogus PAB, fraudster
PABnoaccred
Joined
Nov 16, 2016
Location
Tarragona
Hi all, casinomeister ruled against me and I am really shocked. I think it´s completely ridiculous but I will post the full details here so people can be the judge and advise me on the next step in claiming my winnings.

I played at this casino last year and won a small amount in May. I submitted documents and they verified my account. I used Neteller to deposit and they paid my small win to Neteller.

The problem was in June when I had another win, this one much larger for 8000 plus.

This time the casino refused to pay me by Neteller and instead said they would only pay by bank transfer. They asked for all kinds of documents which I provided as best I could.

Then they just disappeared and never replied to me again.

Casinomeister denied my claims saying "The casino has specific rules regarding the times within which you are expected to reply to KYC requests. On at least two occasions you did not fulfill those requirements and as such the casino is fully justified to take the decision they did against you. "

I asked what are these requirements that I did not fulfill but I have not got a reply,

I looked at their website to see what these rules are and the only thing I found was this clause:

"All withdrawals are subject to audit before being processed. At our request the Player will provide us sufficient documentation to prove their identity. This may include copies of government issued photo ID, recent utility bills, credit cards, a signed purchase history and/or other appropriate or notarized documentation. If the Player fails to provide this within 30 days from our request, the account may be closed and any balances void."

Maybe this is why the casinomeister asked me to provide a timeline of the dispute. Here I will post the full timeline.

June 26: Won and withdrew
June 29: I send follow up email because I have not received my payout and have no communication.
July 1 (approximately): I send offline message. No chat available.
July 4: They respond and ask me for "bank details."
July 6: I ask them to send to my Neteller because I used it for deposit.
July 6: They say they only can send wire.
July 12: I send full bank details.
July 12: They now request that I submit a verification form with the bank details.
July 18: I email them the completed verification form.
July 20: No response, I resend bank verification form along with ID and bill even though these were not requested from them and that I had already sent this back in April.
July 20: Now they respond confirming they have received.
July 27: I send follow up email because my wire has still not been received and no communication from them. I ask them "Are the documents verified?"
July 27: They say: "Yes, I can confirm that your account is now verified."
July 27: They send another email asking for a bank statement.
August 2: I send a document from my bank showing my name, account number, etc.
August 2: They reject it saying it's not a bank statement.
August 5: I tell them that my bank does not issue bank statements but send another document which is an official certificate from y bank stating that the account number I gave them previously belongs to me. Also showing my IBAN, SWIFT.
August 5: They simply say "it is not sufficient."
August 9: Again, I tell them that my bank does not issue statements and ask them what would be sufficient for them to send my wire. I tell them that I sent 2 documents showing I am the owner of the bank account.
August 9: They say "You have not sent any document from the bank showing this (ownership of the account)." They say I can get a bank statement online.
August 12: I tell them that there are no online statements for me to download. I resend the 2 previous bank documents showing ownership of the account.
August 15: They say they want bank statement.
August 16: I repeat that my bank does not have statements.
August 16: They say they want bank statement.
August 16: I tell them I went to my bank and asked for original statement and the bank said they do not have. Instead the bank personnel issues me a new document which is stamped and shows I am the owner of the account. I send this new document.
August 19: No response. I follow up email.
August 23: No response. I send another follow up email.
August 25: No response. I pay 2 EUR at the machine for an "Extracto" which is a history of recent transactions showing also my name, account number, etc.

I send many more emails and never receive another response from them until I make the post in your website.

Of course in my opinion this is a ridiculous decision.

One, the casino had already verified my account.
Two, the casino refused to pay me via my deposit method.
Three, the casino continually asked for more documents once I had provided what they asked for.
Four, they refuse to accept documents that I have used before to receive bank transfers.
Five, they disappear without even telling me anything.
Six, they unilaterally say I lose my winnings because of "some requirement" which they do not even bother to tell me what it is.

I'm certainly not done appealing this. Which other steps can I take to pressure them to pay my winnings?
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
If your records are correct than I cannot see any wrongdoings from your side. You have been in frequent communications with them to try and get their demands for bank documentation satisfied.

From what i read they just did not want do pay you!

Not much more you can do really as they are licensed in Curacao IIRC. Unless you have played on their .eu site, then it will come under EU law and you could try to take them to a small claims court in Spain. I would invest a little money talking first to a lawyer to see what the chances are.

In general RTG casinos are not the best when it comes to complaints as they have no European licenses and can do basically whatever they want.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
In general RTG casinos are not the best when it comes to complaints as they have no European licenses and can do basically whatever they want.
Although this is true, there are certain RTG operators with a history of doing the RIGHT thing, regardless of where licensed.

Unfortunately iNetBet (although reputable and Accredited) do have a reputation for sticking EXACTLY to their rules, giving no leeway to players.
However, in this case I agree with Harry: sounds like the player has made reasonable efforts to provide the required information, so I am very disappointed about the final judgement from the casino and from Max. :(

I don't really know what to suggest. The OP could try appealing to Max to see if the door is 100% permanently closed. If so, maybe try another online dispute service like The Pogg or Ask Gamblers... ?

KK
 

rena35

Meister Member
Joined
Feb 17, 2012
Location
cyber space
I also agree with KK and Harry. I am just a player like the OP and if all is true, I don't understand why he would not be payed. Verified..and Inetbet is notorious for not responding to emails. Now that they have live chat, i do not think it is much better. I hope the OP finds a way to get paid. If i could play anywhere I wanted to, RTG would not be on my list of choices at all.
 

BarcoRojo

Banned User : bogus PAB, fraudster
PABnoaccred
Joined
Nov 16, 2016
Location
Tarragona
Although this is true, there are certain RTG operators with a history of doing the RIGHT thing, regardless of where licensed.

Unfortunately iNetBet (although reputable and Accredited) do have a reputation for sticking EXACTLY to their rules, giving no leeway to players.
However, in this case I agree with Harry: sounds like the player has made reasonable efforts to provide the required information, so I am very disappointed about the final judgement from the casino and from Max. :(

I don't really know what to suggest. The OP could try appealing to Max to see if the door is 100% permanently closed. If so, maybe try another online dispute service like The Pogg or Ask Gamblers... ?

KK


Well, I do not see how they can be considered reputable and accredited when I did not even violate any EXACT rule from their website. In fact they never even claimed I did and have not even provided any explanation or anything. They just disappeared and failed to respond to any of my emails or even my message to their contact on this website until I made this post.


I can send the 4 banking document I emailed them if someone would like to take a look. By the way, Netller also required a banking document to withdraw to my bank account and they acecpted the first document with no problems whatsover.

I tried emaililng Max on February 3 but he has not replied.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Maxd is currently away in London still I believe.

I too am surprised, if the timeline you presented is true, it does look like you were doing your best to comply.

The world is changing in how bills and statements are provided. Casinos need to be aware of this and more accommodating in what they will accept.

There's a long history of failed email communications with Inetbet and players. Inetbet saying they did not receive emails players say they sent (and sometimes can prove), as well as players not receiving emails Inetbet claims to have sent.
 

BarcoRojo

Banned User : bogus PAB, fraudster
PABnoaccred
Joined
Nov 16, 2016
Location
Tarragona
Maxd is currently away in London still I believe.

I too am surprised, if the timeline you presented is true, it does look like you were doing your best to comply.

The world is changing in how bills and statements are provided. Casinos need to be aware of this and more accommodating in what they will accept.

There's a long history of failed email communications with Inetbet and players. Inetbet saying they did not receive emails players say they sent (and sometimes can prove), as well as players not receiving emails Inetbet claims to have sent.

I have all the emails to show the timeline is true and in fact they have never claimed otherwise or anything for that matter.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Haven't read every post here but I am jumping in to say that there's good proof that the OP was far too delayed in his responses to KYC requests. The bottom line is that (a) that's a Terms violation and (b) it's a classic sign of fraudsters in action. As I saw it the casino acted reasonably in their decision against the player and that was where the PAB ended.

I would strongly urge readers to take the OP's claims with a grain of salt. I'm not saying there have been obvious lies told here but I am saying that there are very good reasons for being diligently sceptical of the story we're being told. FTR I have re-opened the case and am going over it once more to be certain that we've made the right decision.
 
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BarcoRojo

Banned User : bogus PAB, fraudster
PABnoaccred
Joined
Nov 16, 2016
Location
Tarragona
The bottom line is that (a) that's a Terms violation and (b) it's a classic sign of fraudsters in action. As I saw it the casino acted reasonably in their decision against the player and that was where the PAB ended.

I would strongly urge readers to take the OP's claims with a grain of salt. I'm not saying there have been obvious lies told here but I am saying that there are very good reasons for being diligently sceptical of the story we're being told. FTR I have re-opened the case and am going over it once more to be certain that we've made the right decision.

Which terms violation?

Inetbet never even claimed I violated a term and I have been repeatedly asking what is this term that was supposedly violated. It has never even been given!

I am begging inetbet to say which term was violated.

Of course I disagree that it is reasonable to unilaterally confiscate winnings and ignore all emails without so much of an explanation and reject 4 documents which show bank details and which other companies have no problem accepting.

Thank you for looking into it again.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Which terms violation?

Pretty obvious, no?

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All cash-ins will be subject to audit before being processed. You have to provide us a copy of your proof of identity, address, copies of credit cards, an approval signed purchase history and/or other appropriate documentation when withdrawing credits. Your proof of identity must match your registered name and surname. If you fail to complete this process within 1 week (5 working days) after our request, your account will be subject to lock out and any winnings and/or cash-in made void. In cases of fraudulent documentation, your account will be locked and all winnings and/or cash-in will be void.

Payments will be sent back to the processor by which deposits were made. Should a different processor be requested a fax back form will be required. In certain cases iNetBet may require players to accept winnings via direct wire transfer.
 
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