Contact for inetbet representative

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Pretty obvious, no?

With all due respect Max but if I take the OP's records, and those are only ones that we have seen, there were never more than 5 working days in between communications. And they in fact confirmed on 27th July 2016 that it was all verified only to ask a few hours later for a bank statement. I would think the OP has prove of that!

On the other hand, i think the repeated demand for a bank statement was unjustified especially after the OP provided a signed and stamped confirmation letter from his bank.

Maybe I am all wrong in this, but considering the information I have seen so far the OP has done nothing wrong. It is not his fault if Inetbet need days to answer to an email.

And why did they refuse to pay to Neteller as requested by the OP and which was the source of the deposited funds??? That does not sound right either!
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
The information that I have is that the OP's timeline is not an accurate representation of what transpired. As I understand it there were repeated delays in producing documents which, as previously stated, is not only a Terms violation but a good sign of fraudsterism. Also note that it's the whole process that needs to be completed within 5 days, not the presentation of a given single document.

I'm working on getting a complete and detailed list of those Terms violations. With that in hand a final decision will be made.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
The information that I have is that the OP's timeline is not an accurate representation of what transpired. As I understand it there were repeated delays in producing documents which, as previously stated, is not only a Terms violation but a good sign of fraudsterism. Also note that it's the whole process that needs to be completed within 5 days, not the presentation of a given single document.

I'm working on getting a complete and detailed list of those Terms violations. With that in hand a final decision will be made.

Thanks Max for looking at it again!

What I would like to see explained by Inetbet is their refusal to pay the OP to his Neteller account! After all we are being told time and again that withdrawals have to go back to the deposit method. And from the OP's records that looked like it was verified, hence there wasn't a violation of any terms in the first place.

And on the inetbet.eu site they have a different term:

All withdrawals are subject to audit before being processed. At our request the Player will provide us sufficient documentation to prove their identity. This may include copies of government issued photo ID, recent utility bills, credit cards, a signed purchase history and/or other appropriate or notarized documentation. If the Player fails to provide this within 30 days from our request, the account may be closed and any balances void.
 

colinsunderland

RIP Colin
Joined
Jan 28, 2016
Location
uk
The information that I have is that the OP's timeline is not an accurate representation of what transpired. As I understand it there were repeated delays in producing documents which, as previously stated, is not only a Terms violation but a good sign of fraudsterism. Also note that it's the whole process that needs to be completed within 5 days, not the presentation of a given single document.

I'm working on getting a complete and detailed list of those Terms violations. With that in hand a final decision will be made.

The thing that jumps out at me is

Payments will be sent back to the processor by which deposits were made. Should a different processor be requested a fax back form will be required. In certain cases iNetBet may require players to accept winnings via direct wire transfer.

If they want to send the winnings by a different method to the one used for deposit, then 5 days isn't really fair. Last time I ordered a paper statement from my bank it took almost 10 days to receive, so if someone can't get them online for whatever reason then more time should be given, as long as all other requirements are done within the 5 days.

Plus, if the casino take days to reply to the emails the OP sent then surely that should be added onto the time too?
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... if someone can't get them online for whatever reason then more time should be given ...

Yes, in which case you ask for an extension. What you don't do is ignore the casino until it suits you to respond.

The point here is that time = opportunity for fraudsters so that whole side of the KYC process has to carefully choreographed. And it is. Disappearing for stretches of time during the process is a big fat red flag and should rightly be acted upon by the casino.

... And on the inetbet.eu site they have a different term:

Good catch. I'll bring that to their attention. [strike]The OP said he was at the .com site though so the Term I quoted would apply.[/strike] Nevermind, he's from Spain so that .eu Term is applicable, although the OP did say he was at the .com site so ... Obviously still a few things up in the air here.
 

BarcoRojo

Banned User : bogus PAB, fraudster
PABnoaccred
Joined
Nov 16, 2016
Location
Tarragona
Yes, in which case you ask for an extension. What you don't do is ignore the casino until it suits you to respond.

The point here is that time = opportunity for fraudsters so that whole side of the KYC process has to carefully choreographed. And it is. Disappearing for stretches of time during the process is a big fat red flag and should rightly be acted upon by the casino.



Good catch. I'll bring that to their attention. [strike]The OP said he was at the .com site though so the Term I quoted would apply.[/strike] Nevermind, he's from Spain so that .eu Term is applicable, although the OP did say he was at the .com site so ... Obviously still a few things up in the air here.

I did not even know there was a difference between .com and .eu. I am using the download app.

Also, it seems very silly to say I have 5 days to verify all this stuff. They kept asking me for things and I would supply them and then they would ask for another thing. Eventually they can just reject something and say oops 5 days have passed. Sorry, you lose your winnings!
 

BarcoRojo

Banned User : bogus PAB, fraudster
PABnoaccred
Joined
Nov 16, 2016
Location
Tarragona
I did not even know there was a difference between .com and .eu. I am using the download app.

Also, it seems very silly to say I have 5 days to verify all this stuff. They kept asking me for things and I would supply them and then they would ask for another thing. Eventually they can just reject something and say oops 5 days have passed. Sorry, you lose your winnings!

But from the emails like the welcome email I must have registered at inetbet.eu.
 

BarcoRojo

Banned User : bogus PAB, fraudster
PABnoaccred
Joined
Nov 16, 2016
Location
Tarragona
The information that I have is that the OP's timeline is not an accurate representation of what transpired. As I understand it there were repeated delays in producing documents which, as previously stated, is not only a Terms violation but a good sign of fraudsterism. Also note that it's the whole process that needs to be completed within 5 days, not the presentation of a given single document.

I'm working on getting a complete and detailed list of those Terms violations. With that in hand a final decision will be made.

Who has claimed that my timeline is not accurate? Inetbet never presented to me with this. I was asked for a timeline and meticulously went through my emails and typed it out for you which took a long time. Never was this challenged. Never did I hear that my timeline was wrong.

My emails are open for inspection and so are the documents I sent. Inetbet is not even answering or presenting any kind of argument here. Certainly nothing transparent. Why will not inetbet come here and present their case?
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Who has claimed that my timeline is not accurate? Inetbet never presented to me with this. I was asked for a timeline and meticulously went through my emails and typed it out for you which took a long time. Never was this challenged. Never did I hear that my timeline was wrong.

My emails are open for inspection and so are the documents I sent. Inetbet is not even answering or presenting any kind of argument here. Certainly nothing transparent. Why will not inetbet come here and present their case?

Frustrating i can understand. But please refrain from posting too much as Max agreed to have another look at your case. Posting too much could be negative.

Check with Max if there is any progress.
 

BarcoRojo

Banned User : bogus PAB, fraudster
PABnoaccred
Joined
Nov 16, 2016
Location
Tarragona
Frustrating i can understand. But please refrain from posting too much as Max agreed to have another look at your case. Posting too much could be negative.

Check with Max if there is any progress.

Thank you. I am trying to be patient. It has been 6 months.

Funny that I had a big win at betfair and they paid me within 24 hours.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Funny that I had a big win at betfair and they paid me within 24 hours.

There's nothing "funny" about your case at iNetBet. And that case has absolutely nothing to do with your play at Betfair.

iNetBet have perfectly legitimate reasons for being exceptionally cautious with your case and so do I. We've both spent a fair amount of time going over this and continue to do so. If you want your case to continue to be treated seriously and with respect I suggest you do the same: keep your disparaging comments to yourself, at least for the time being.

Once the PAB has concluded -- and yes, it is still very much a work in progress -- then you are free to post here as you see fit, assuming you remain a member in good standing.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
BarcoRojo, you are very fortunate that Maxd is having a second look at your case. One of the very first rules of the PAB is not to post while your case is in progress.

Please don't jeopardize his efforts on your behalf by continuing to post about your issue.

If you want to post about wins on other casinos, slots in general or other casinos, do so in appropriate threads.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Ok, after extensive discussions with the casino people and detailed evidence on the case I'm well convinced that this was a bogus PAB to begin with. The OP has mislead the forum regarding the casino's actions and there is good evidence that he never produced documents in a timely manner, usually taking several weeks and even a month or more to produce simple requests. As previously mentioned this is a tactic highly indicative of the fraudster in action. The other evidence supports that conclusion.

Case closed, OP bootified from Casinomeister.
 

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