Connect To Casino....Do Not Play

[marcolino]

Incredible...

after three months without answer today I have in my mail this answer from connectocasino:

---

Da: support <[email protected]>
Inviato: mercoled 30 giugno 2004 14.53.58
A: Marco ... <[email protected]>
Oggetto: Regarding your request

Dear Marco,

This email is to inform you that regarding your withdrawal request please feel free to send an email to [email protected].

While reviewing your account we noticed that you haven't send the documents required to request a withdrawal.

The documentation needed is a copy of a valid photo ID , card and the fax back form (signed on both pages). You can find the fax form at

You do not have permission to view link Log in or register now.

.

We recommend that you scan and email these documents, as faxes tend to be illegible and we will request that they be fax again.

No winnings shall be paid if we detect that people with the same household, computer or person have multiple accounts with our casino.

For any further assistance do not hesitate to contact us.

Have a great day!

Customer Support
www.connectocasino.com
[email protected]
USA Toll Free Support 1-800-270-8504
International +506281-0787

---

But they have all the documents and at this moment they have not paid to me my winnings, and they have not paid to me the debits that they have for the bonus of the deposits with western union (16033 + 10301 ).

They are playing?

 

[caruso]

Another update: I was due my second (last) installment today, and received it bang on time as agreed - after John obviously got them moving after I contacted him two weeks ago. Total $4500.

Thanks, John.

Again, any players with legitimate cashout concerns should PM John here (posting handle: connectocasino) as a first priority - he clearly holds quite a few of the keys to the cupboard.

 

[The Dude]

Incredible...

after three months without answer today I have in my mail this answer from connectocasino:

---

Da: support <[email protected]>
Inviato: mercoled 30 giugno 2004 14.53.58
A: Marco ... <[email protected]>
Oggetto: Regarding your request

Dear Marco,

This email is to inform you that regarding your withdrawal request please feel free to send an email to [email protected].

While reviewing your account we noticed that you haven't send the documents required to request a withdrawal.

The documentation needed is a copy of a valid photo ID , card and the fax back form (signed on both pages). You can find the fax form at

You do not have permission to view link Log in or register now.

.

We recommend that you scan and email these documents, as faxes tend to be illegible and we will request that they be fax again.

No winnings shall be paid if we detect that people with the same household, computer or person have multiple accounts with our casino.

For any further assistance do not hesitate to contact us.

....

Send them what they need. In addition to faxing the casino scans, try sending them as jpgs as well.

 

[marcolino]

Send them what they need. In addition to faxing the casino scans, try sending them as jpgs as well.

Connectocasino have all documents but they do not answer to me and they do not want to pay to me

 

[caruso]

But they have all the documents and at this moment they have not paid to me my winnings, and they have not paid to me the debits that they have for the bonus of the deposits with western union (16033 + 10301).

Are you saying they now owe you $26,334? Why not go for 100 grand and call it quits?

As I recall, the maximum possible payable to you is $3996. And this requires an EXTREME interpretation of the T & C which, to date, the only one suggesting this might be the vaguest of possibilites (and requiring a degree of leniancy from the casino which is hardly reasonable to expect in the circumstances or frankly any other) is me. Nobody else has mentioned this. And if I HADN'T mentioned it, I'm sure nobody else would have.

Constantly churning out ever-increasing figures of "debits" is not helping anyone, other than to muck-spread - which, of course, is the objective.

 

[caruso]

For hopefully the last time, here is a summary of Marco's situation:

He achieved a playing balance of c. $16,000, having redeemed a bonus of $1998 - I think it was a 500% one. He was unaware that the T & C were thus:

"If the redeemed bonus was 300% or more then the maximum withdrawal amount is twice the amount of the redeemed bonus."

Additionally, he had a total of c.$6000 in casino credits which he hadn't covered with Western Union deposits, ie. he "owed" the casino $6000.

The above-quoted rule is not sufficiently precise to cover these extreme circumstances - that of playing on subsequently unpaid credit. "The maximum withdrawal amount" could mean 1) The total cash value of the balance or 2) The amount payable to the player. Assuming 1), he is owed nothing. Rather, he owes the casino stilll $2004. Assuming 2), you could argue that the $16,000 balance, although not payable to the player in its entirity, COULD be used to pay off the $6000 debt, leaving $10,000, of which $3996 could still go to the player.

It would require quite a lot of goodwill from the casino to make such an extreme ruling in the player's favour - goodwill which, in the circumstances, isn't remotely likely to manifest itself.

 

[bethug]

connect to casino are thieves and i cant believe you caurso, why are u taken up from them. They lied to me, they have not payed others and they slow pay and have change terms in mid stream.

 

[marcolino]

Are you saying they now owe you $26,334? ...

This is simple:

1) connectocasino owed me my withdrawal request of 16033 that with the T & C are 3996.

2) But they owed me the 10301 that is the bonus that they have never deposited in my account.

 

[marcolino]

other than to muck-spread - which, of course, is the objective.

My objective is possession the moneies that I have won therefore like I have paid always all

 

[caruso]

Damian, what did I post that was incorrect? My comments related exclusively to the case that Marco has brought. The facts I posted above do not constitute "taking up" anything with anyone, they relate to one thing and one thing alone, and they are all correct.

If players have legitimate issues here, PLEASE POST. Or contact John who will look into it and hopefully expediate the matter. Please DON'T just muck-spread for the hell of it, however. It doesn't help anyone.

 

[jpm]

For hopefully the last time, here is a summary of Marco's situation:

He achieved a playing balance of c. $16,000, having redeemed a bonus of $1998 - I think it was a 500% one. He was unaware that the T & C were thus:

"If the redeemed bonus was 300% or more then the maximum withdrawal amount is twice the amount of the redeemed bonus."

Additionally, he had a total of c.$6000 in casino credits which he hadn't covered with Western Union deposits, ie. he "owed" the casino $6000.

The above-quoted rule is not sufficiently precise to cover these extreme circumstances - that of playing on subsequently unpaid credit. "The maximum withdrawal amount" could mean 1) The total cash value of the balance or 2) The amount payable to the player. Assuming 1), he is owed nothing. Rather, he owes the casino stilll $2004. Assuming 2), you could argue that the $16,000 balance, although not payable to the player in its entirity, COULD be used to pay off the $6000 debt, leaving $10,000, of which $3996 could still go to the player.

I think you have to look at it as anything above $3996 is play money. Its not available for withdrawl whether he has a tab at the casino or not, therefore it can't be expected to offset a legitimate debt. If he had no debt at the time of withdrawl, he could get no more than the $3996 he has with the debt. I'd have to agree with your point #1, he still owes them $2004.

Didn't they agree at some point to eat that and wipe his debt clean?

(note: I still agree that this place is a rogue)

 

[marcolino]

jpm,

At the moment of withdrawal connectocasino owed me 10301 u$d that is the bonus of the western unions deposit.

Only this

Thank you

 

[marcolino]

Hi jmp,

my greetings to portofino.

Thank you

 

[marcolino]

I have had a information, from an other RTG-casino, than connectocasino and all theirs casinos are in order to close.

Anyone have more info about this situation?

 

[marcolino]

For my situation with connectocasino I have asked help at casinos where I play and they have answered me : (In Spanish)

-"Asi que Connettocasino es el casino que le debe dinero, bueno, le deseo la
mejor de las suertes por muchos de mis jugadores me he enterado que a la
fecha no han pagado a muchas personas y tal parece que no responden a los
clientes que les contactan... lamentablemente no hay ningun affiliate que
quiera lidiar con ellos por que se cree que estan a punto de cerrar y ademas
no escuchan a nadie, sinembargo, le recomiendo contacte directamente a RTG,
talvez ellos puedan ayudarle..."-

And with the summary translation are:

-"Therefore that Connettocasino is the casino that must money to him, good, him desire the best one of the luck by many of my players I have found out that to the date they have not paid to many people and so it seems that they do not respond to the clients who contact to them... lamentably is no nobody affiliate that wants to fight with them so that although is thought that they are in order of closing and moreover do not listen anybody, I recommend to him contacts directly to RTG, maybe they can help him..."-

Only this... Thank you and excuse for my english.

 

[marcolino]

Hi,

Another answer from a serious casino of RTG that I have ask help for my situation with connectocasino: (In Spanish):

- "Hola Marco,

No puedo creer que siga usted esperando porque CTC le pague lo que le debe..
hace cuando esta usted esperando?.. me parece que ha pasado meses desde que
hablaramos por telefono y me explicara usted que estaba esperando por su
dinero.. le deseo toda la suerte en cobrar esto a la mayor brevedad... le
aconsejo ponga la queja directamente con RTG, no creo que sirva de mucho
pues he escuchado que a nadie han pagado y que estan a punto de quebrar pero
si alguien puede ayudarle ha de ser RTG...

Un abrazo " -

And with the summary translation:

-" Hello Marco, I cannot think that you follow waiting for because CTC pays to him what it must to him. does when this you hoping.. it seems to me that it has spent months since we spoke by I telephone and you to me explained who you were hoping by its money. him desire all the luck in receiving this to the greater brevity... I advise to him directly puts the complaint with RTG, I do not believe that it serves as much because I have listened that they have not paid to nobody and that they are on the verge of breaking but if somebody can help him has to be RTG... A hug " -

---

I have listened that they have not paid to nobody and that they are on the verge of breaking

Well - Only this,and excuse for my English

 

[caruso]

So to be clear here, Marco: how much are you currently claiming that Connect owe you?

 

[marcolino]

So to be clear here, Marco: how much are you currently claiming that Connect owe you?

Is simple:

1) connectocasino owe me 10301 - 6000 = 4301

And my winnings 16033 that with the terms and condition are: 3996

---

Second option:

10301 that they have not never credited

and 16033 - 6000 = 10033 winnings that with the terms and condition are: 3996.

---

but I am disposed to accept also the first solution

 

[caruso]

$4301? That's a new figure.

Marco, all you're doing is repeating the SAME thing ad nauseum over and over. I know your case very well, we talked about it and you gave me full details. I am to date the ONLY person who has suggested that you MAY be entitled to anything, and that on quite an extraordinary and unrealistic reading of the rules. NOBODY on this board - or any other - has agreed with me, and, frankly, I don't put much store myself in the hypothesis. It was an idea, a novel one but not a good one.

They owe you $3996.

You owe them $6000.

...leaving you owing them $2004.

These are the facts.

This is NOT a legitimate claim. I'm sorry you were confused about the cashout rules (2X bonus), but they were posted on the site and the casino is within its right to hold you to them, as with everyone else.

 

[marcolino]

I know your case very well, we talked about it and you gave me full details...

Well...

first question:

Where is mine 10301 that connectocasino owe me?

Thank You

 

[marcolino]

all you're doing is repeating the SAME thing ad nauseum over and over...

Second question:

Don't is mainly nauseum to see that the moneies disappear?

Thank you

 

[caruso]

You're trolling.

I've lost all sympathy for you and at this point I regret wasting my time trying to assist. My bad. Marked down for future reference.

 

[marcolino]

Marked down for future reference.

Don't worry...

Thanks for everything !

But the question for connectocasino remains:

Where are the 10301 that they owe me?

 

[The Dude]

This is an excrutiatingly long thread. Marcolino, have you not yet filed a complaint with RTG's Montana group? If not, please do. If so, then please let us know when you did and then just be patient. Thanks!

 

[DeMango]

If you win 3996 as per rules and you owe 6000 then you should pay connect to casino $2004 and shut up. Why do we not understand????

 

[jpm]

I still say you should be very happy that they have negated the $2004 that you still owe them.

 

[marcolino]

Marcolino, have you not yet filed a complaint with RTG's Montana group? If not, please do...

Hi,

YES. I do... the day 26 May 2004.

But they don't answer me about the 10301 u$d that connectocasino owe me.

Thank you

 

[marcolino]

Why do we not understand????

Becouse You forget the 10301 u$d that connectocasino owe me before the 6000...

 

[HateMG]

Becouse You forget the 10301 u$d that connectocasino owe me before the 6000...

You owed them $6000 which you borrowed from them before you started to play again. So, in assence you should've paid your debt before your 16K win (which is really only $3998 max according to their T@C, you could've won 1mln and still it would've been $3998). Do your math.

 

[marcolino]

You owed them $6000 which you borrowed from them before you started to play again.

Why this difficulty to understand that connectocasino owe me 10301 before the 6000 that they credited me?

When I make my deposit and I won, I don't owe nothig. They at this moment owe me

Thank you

 

[The Dude]

Hi,

YES. I do... the day 26 May 2004.

But they don't answer me about the 10301 u$d that connectocasino owe me.

Thank you

I'll see if they can either relook at your case or expedite it. By your answer, it's not clear whether or not they have resolved/concluded your issue. I just want to put this issue to rest. This is by far the most irritating thread in the entire forum. I just wish it would die.

Die thread die!

And if it were German, it would have been "der"...

 

[caruso]

The $10,300 alluded to here comes in the form of 40% bonuses on Western Union deposits in excess of $25,000 (Jeeez). Apparently the casino had this offer at the time, although it was subsequenty changed. In the first place, those "bonuses" were sticky (non-cashable), and in the second, the logic of making deposit after deposit after deposit, not getting the expected stickies and continuing to blithely play on is a mystery to me. But then, at this point in time the whole thing is a mystery to me. The casino is obviously not about to post $10,300 of sticky bonus into his account for no particular reason.

 

[ximo]

I have contacted CTC withdrawal

CTC owe me 3.250$ 4 months ago.
Today I talk to Vince from Withdrawal and he has offered me to pay 500$ each 15 days.
I did the dispute with RTG 1 month ago.
What do think I have to accept this deal or to wait to the dispute?

Thanks, Javier

 

[The Dude]

CTC owe me 3.250$ 4 months ago.
Today I talk to Vince from Withdrawal and he has offered me to pay 500$ each 15 days.
I did the dispute with RTG 1 month ago.
What do think I have to accept this deal or to wait to the dispute?

Thanks, Javier

Sounds like a serious cash flow problem. If what you say is true, this may be an indicator that connect2casino is in a downward spiral. If I were you, I would not cut a deal and wait for the response from RTG. If the casino is shutting down, it will be bought out by another RTG and the debts will be absorbed by the new owners as well.

That is of course IF that is this sort of situation.

 

[jpm]

You wouldn't go with the bird in the hand scenario in this case Bryan? So at least he'll have something in his pocket if they do go under.

 

[The Dude]

You wouldn't go with the bird in the hand scenario in this case Bryan? So at least he'll have something in his pocket if they do go under.

What I was implying is that when RTG casinos go down, they are absorbed by other operators who are obligated to pay jilted players in full. Why make some weirdo agreement that may be binding to the new operators as well?

Anyway, I've been informed that ximo has been paid in full.

 

[jetset]

CTC owe me 3.250$ 4 months ago.
Today I talk to Vince from Withdrawal and he has offered me to pay 500$ each 15 days.
I did the dispute with RTG 1 month ago.
What do think I have to accept this deal or to wait to the dispute?

Thanks, Javier

Something is not right here - this is a relatively small amount and the guy has been kept on the hook for 4 months and then offered payment by instalments? That's the second one of these we've heard about here alone - look at this Casino Caution from the latest Casinomeister News:

Payouts by instalments....

Speculation that there might be cashflow problems at Connect To Casino.com was inevitable this week when a player complained that the RTG-powered casino had not only delayed his payout unreasonably and overlong, but had unilaterally told him that it intended to pay him a mere $500 every 2 weeks. Given the amount owing to the irate gambler, it would take 22 weeks to cash him out. Adding insult to injury, a perhaps inexperienced employee told the player that the first payment would be sent soon....if he sent an email to remind them! The player lodged a complaint with RTG's new Montana dispute resolution service, but that did not seem to be endowed with a sense of urgency, he reported.

Keep us in the picture here please.

 

[ximo]

Excellent!!

Wow That's true Brian.
I get paid this morning the full amount (3250$).
Like we say here in spain "Mano de santo".

Thanks Javier

 

[marcolino]

Die thread die!

And if it were German, it would have been "der"...

Well... GOOD IDEA !!!

My money deposit at connectocasino are disappear...

From when I have the dispute with connectocasino (three months) I have deposited approximately 43.000 dollars in a RTG-casinos (and withdrawal 18.850)...

Now I have the solution: that connectocasino it also continues to steal...

but from this moment I stop to play in ALL casinos online

THANKS TO BRYAN AND ALL

And excused the disturbance

 

[marcolino]

ALWAYS CROOKS

After more than one years

Connectocasino always ARE CROOKS

only for remember .

For the news users.

Bye

 

[nafanny29]

A classic thread has been given the kiss of life!!

 

[marcolino]

More experience here:

connectto casino is BAD BAD BAD just this week I have had terrible dealings with them............ I took advantage of the large promo bonuses for what they are worth and lost all of my 200+ cash deposits but did collect 11400 in comp chips and as of yet have not been able to even play with them.
I have sent emails/phoned them/live chat etc etc all a TOTAL waste of time. If they are this bad at cashing comp points how would they be if you REALLY WON any money? My pick is you might just get lucky enough to cash out but it would be a huge risk depositing at this casino.... oh by the way they now have my ssn# credit card information etc as to even cash in comp points you have to send this by fax or email & when I tried to get the simple answer to my question "did you receive my fax?" as I am concerned about the important information I sent you, I have not had a reply YET!!!! And to top this all off I am a NEW PLAYER!!! I have also heard a rumour connectto casino also now owns the hampton casino STAY AWAY FROM BOTH if that is the case


At:

You do not have permission to view link Log in or register now.

You do not have permission to view link Log in or register now.

WARNING !!!

 

[mgibson99]

My gosh...let it go pal. You have posted so many times, in so many threads over the last 14 months about Connect to Casino, that it appears you have a personal vendetta.

 

[suzecat]

My gosh...let it go pal. You have posted so many times, in so many threads over the last 14 months about Connect to Casino, that it appears you have a personal vendetta.

AMEN, dude! The dead horse began to stink a long time ago. Now it is mummified.

 

[caruso]

1) Read the terms.

2) Take dated screenshots of the terms.

3) Follow the terms.

4) Read the forums.

Then, you are part of that happy 10% of online gamblers who will most likely never be successfully screwed by an online casino.

 

[marcolino]

nothing to report ...

always the same one ...

always crooks !!!

I recently played at connecto casino followed all the rules won some money then I tried to make a withdrawl. I faxed all the info twice tried emailing them Went to live chat to make sure I was doing everthin properly. They have now denied me access to their web page so I can no longer communicate to get my withdrawl, they have denied me access when I try to log on to their site. I am told to contact customer service but they have denied me all access to them. I was polite followed all instructions and now this All so I cannot receive my money. They are a rip off casino. I have played at a few others and have never gone through this, They refuse to answer emails and cut your access off so you can no longer make requests for money won

At:

Link Removed ( Old/Invalid)

WARNING !!!

 

[The Dude]

Hi Marcolino,

Didn't I warn you before that your anti-connect-to posts were a bit too much?

Anyway, that's the last post I want to see that involves your complaint and connect-to-casino. Any further postings that deal with this issue will be cause for your account to be suspended.

Why? You've made your point already, and this forum is not a playground to bump up threads at your whim or to consistently chime in whenever connect-to is mentioned. I don't think you've contributed at all to this board except to complain about this casino. Please keep it elsewhere. Thanks!

 

[suzecat]

Hi Marcolino,

Didn't I warn you before that your anti-connect-to posts were a bit too much?

Anyway, that's the last post I want to see that involves your complaint and connect-to-casino. Any further postings that deal with this issue will be cause for your account to be suspended.

Why? You've made your point already, and this forum is not a playground to bump up threads at your whim or to consistently chime in whenever connect-to is mentioned. I don't think you've contributed at all to this board except to complain about this casino. Please keep it elsewhere. Thanks!

Thank you Bryan! Horray! :notworthy

 

[BigPD]

Sorry - but I just have to ...

I have spent the last hour reading this entertaining thread.

BUT... I really HAVE to ask the following question of Marco.

MARCO,

For the love of christ, If you think you've been screwed by C2C,

WHY THE HELL WOULD YOU PLAY THERE AGAIN 1 YEAR LATER ????

OMG

I really don't know what else to say or ask.

I thought I've seen and heard it all, until I read this thread

 

[marcolino]

I have spent the last hour reading this entertaining thread.

BUT... I really HAVE to ask the following question of Marco.

MARCO,

For the love of christ, If you think you've been screwed by C2C,

WHY THE HELL WOULD YOU PLAY THERE AGAIN 1 YEAR LATER ????

OMG

I really don't know what else to say or ask.

I thought I've seen and heard it all, until I read this thread

Hi,

I don't play anymore in this place of crooks

And thanks to ctc I don't play anymore in a casino online

Bye

Marco