Connect To Casino....Do Not Play

[marcolino]

Well,

you now know the history...

now you can express your opinion on the history.

I'm very happy that you have zero connection with C2C... very very happy for you

Good convention.

 

[marcolino]

Dominique, You are your opinion but the history is this:

I played at ConnectToCasino from 1st July 2003 - making various deposits for more than $27,000 total - until 20th September 2003, without ever withdrawing. I stopped playing because they had problems receiving my Western Union deposits; then, I started playing again on 13th march 2004, depositing with Neteller. During 2003 I played on credit with the casino, covering the credits with my subsequent Western Union deposits.

(On a sidenote: By 20th September last year (and still now) I was owed $10,300 in the form of a 40% bonus on my total $25,754 deposits that the casino never applied. They DID anticipate a total of $6000, leaving $4300 outstanding of that bonus. On many occasions up the end of April 2004 I asked for a check on this situation, and I never received a concrete answer.)

I started playing again using Neteller in 2004, by which time theyd changed the 40% extra bonus rules, but I realize this had been in place since October 2003. After my last deposit, after checking Id met the wagering requirements I had a total balance of $16,033 and I requested a withdrawal I wasnt aware of the change in the bonus rules to maximum withdrawal = two times the bonus amount at this time.

From that moment on there have been numerous obstacles put in the way: for one thing, they claimed they had not received my documents. More importantly, they reminded me of the outstanding 6000 credit debt. Assuming that this were true, I am STILL owed 16000 6000 = $10000. I then discovered WOL and Casinomeister, and have made various public comments.

From the moment they told me they would not be paying me, theyve not replied to Emails, they close the live chats and even tell me I still owe them that $6000 debt, which is contrary to the actual situation of them owing me $10,000 (16,000 balance minus 6000 debt).

 

[jpm]

Sending them 10,000+ emails is a criminal offense in many areas, you should be glad they didn't prosecute you and just closed your account.

Since the bonuses are non-cashable, you have to discount those amounts from what you say you are owed, before you subtract what you owe them. From what I've seen presented here, they are writing off your debt to them and saying you're not welcome to return, which sounds pretty reasonable considering the circumstances.

 

[marcolino]

Sending them 10,000+ emails is a criminal offense in many areas, you should be glad they didn't prosecute you and just closed your account.

Since the bonuses are non-cashable, you have to discount those amounts from what you say you are owed, before you subtract what you owe them. From what I've seen presented here, they are writing off your debt to them and saying you're not welcome to return, which sounds pretty reasonable considering the circumstances.

1 - I don't have debits - C2C have debit to my favour (10.300)

2 - I don't have sending 10000 mails

3 - To rob is a criminal offense in many areas

 

[jpm]

Didn't you admit to flooding them with email right here?

Quote Marcolino:
I can sure admit to send many mails to connectocasino... the reasons are two:
becouse they do not answer me NEVER !!!... and becouse they send me mail with virus.

 

[caruso]

Hopefully Bryan will be able to put this matter to bed once and for all.

Also, the maximum amount receiveable is $3,996, not $10,000 - two times the bonus. This is clearly stated in the rules. That would require that the $6000 debt (not "debit") be written off, or else be paid out of the player's total finishing balance - which requires are bit of cleverly-worded arguing (not impossible but by estimation a bit unlikely) over the exact wording of the T & C.

 

[marcolino]

Hi,

Thanks Bryan for the RTG complaints

But the rtg disputes do not work

 

[Casinomeister]

They are in the midst of working on the new complaint section. In the meantime use this URL Link Removed ( Old/Invalid)

Please let me know how this goes.

 

[marcolino]

Please let me know how this goes.

Yes - it's ok

Thank you very much

 

[ergopro]

They paid me...

I just wanted to say that C2C paid me without any problems my small amount of winnings made from a free chip. Just sent them ID and faxback- the support was friendly...Yes, I know- it's not 10's of thousands...but I guess the main point is still made. I'm just a pennie-gambler...

-Ergo-

 

[marcolino]

I just wanted to say that C2C paid me without any problems my small amount of winnings made from a free chip. Just sent them ID and faxback- the support was friendly...Yes, I know- it's not 10's of thousands...but I guess the main point is still made. I'm just a pennie-gambler...

-Ergo-

I'm very happy for you. pennie-gambler or high-rollers is the same one

To me instead 10300 had and of these they have only credited 6000.
When I have made one demanded of withdrawal of 16000 has found the excuse of the 6000 like if it were a debit.
But in truth these 6000 are a part of that they must to me.
And my winning of the 16000 (second T and C is 3996) C2C does not want to pay me

 

[bethug]

they are straight up crooks

 

[marcolino]

they are straight up crooks

Only crooks?

 

[marcolino]

they are straight up crooks

Connectocasino lately is also stealing directly from the credit cards?

 

[marcolino]

they are straight up crooks

One problem more with Connectocasino:

Link Removed ( Old/Invalid)

 

[Lolit]

Had about a $5000 difference between what connecto paid me (very rapidly) and what i thought, maybe, i was due.

Took some time to read all the rules again.

Wrote a letter to Mr John Spears at connecto. A respectful business like letter, laying out the complications of my case clearly and unemotionally. Unless i was mistaken in my facts, or understanding of the rules, believe my payment was shorted.

At the time it looked like Spears was being hit (unfairly i suspect) with complaintsposted on the message boards.

Spears replied to the point - indicating an area where i had the been in error and then confirmed (in my mind) that i was correct. Wrote back again to that effect.

In a few days he just responded that the $5000 had been put back into my account and would be sent to my neteller within 2 days.

It was.

He handled my complaint rapidly and correctly in a business like fashion. Didn't say much. But he took the time to figure out what i was saying. He strikes me as an honest guy that wants things done correctly.

If folks are emailing complaints using the same style of expression that i see in posted complaints, then they are making it unecessarily difficult to get a fair hearing.

Connecto did right by me.

IMHO

 

[marcolino]

Dear Lolit,

The only important thing is that they pay what they must and they apply the corrected one

 

[Casinomeister]

Just a brief update, most of the "Pitch a Bitches" that have been forwarded have been answered. Some of the "wise" players should be receiving final payments in the near future.

 

[dickens1298]

As a relative neophyte to these boards, perhaps I am overstepping my bounds, but your actions are part of the reason you are as well-respected as you are, Bryan. Although I have not had any business with C2C in particular, I wish to thank you as an online player in general.

Quick question - did Spears or anyone at C2C indicate why there were so many problems? Although the issues seem to vary (from non-pay to Bet2's credit card charge), a prevalent theme seemed to be rude or unresponsive customer service - will the causes of these issues be rectified?

In short, would you recommend that players still stay away from c2c...or do you feel that there shouldn't be any problems in the future?

Just a brief update, most of the "Pitch a Bitches" that have been forwarded have been answered. Some of the "wise" players should be receiving final payments in the near future.

 

[caruso]

Here are some texts from those EZEboard links:

CONNECTOCASINO, WILL NOT HONOR AN WITHDRAWAL
REMOVE YOUR MONEY.........FROM HERE NOW.
RIP OFFS

And following that model of coherence and articulation

I did have two accounts but told them a while ago to close one

And following that self-confessed cheat (whether by design or error)

I got an email from Hampton and checked my Neteller account, the 75.00 was there. Their site is back up too. Sorry I complained, they do tell you 2 to 7 days for withdrawals, this one took 9. BUT I GOT PAID.

And following the above player who was complaining even before the seven day deadline was even up

After countless months of depositing hundreds of dollars i finally won, when i tryed to cash out they told me i was under investigation cause i have mutiple accounts, which i dont. so i told them that i let others use my puter

Finishing with this gem:

If you are looking to be ripped off these people are pros at it like virtual group don't even play there free money. Real slick to try to rip off either the mother of or an FBI agent.

If you have evidence, please air it and share it. But there is nothing in the above collection of links, posted here and at WOL, which contain anything but innuendo and uncorroborated allegations.

 

[bethug]

connect to casinos are crooks . Plain an simple

I called destianation poker before i depoist and ask who are there sister casinos, they said they had none. What shows up on my cc statement connect to casino.

Called the number on my statement, the man didnt even want to tell me what casinos it was, then i finallly got it out of him , he said i had no account and hung up. Called destianation casino same man pick up and hung up. Bull %#@

You dont see complaints about breakaway, inetbet, and a few others on a daily basic. Even cool cat casino back door people are cool.

also what happen to hampton casino

 

[dominique]

If you have evidence, please air it and share it. But there is nothing in the above collection of links, posted here and at WOL, which contain anything but innuendo and uncorroborated allegations.

I am with Caruso still on this one.

I do believe Bethug - he would much rather play at an RTG than badmouth them. I think they made a stupid mistake - bethug's is the only credit card complaint - and for some reason will not clean it up - and that is not all that smart either.

But all the rest seems to be mostly a feeding frenzy without any foundation.

I almost wonder now if Marcolino isn't Mr. C2C - the amount of time this has been in the headlines is staggering. This is getting to be a lot of publicity for c2c. And it looks like Marco has been spreading it wide and far. There is no bad publicity and all that...

Connect2, would you please clean up the mess with Bethug's credit card one way or another? This behavior is not making any sense, unless you are indeed happy with all that negative publicity.

 

[bethug]

dom, i said this before, this goes way pass my 100 cc depoist. I am not blaming rtg at all, i am blaming connect t casino for lying and being rude.

Before i play at any new casino, i call and ask who the sister casinos are, destination poker lied. And got busted that why they not saying anything. They dont want people to know that connect to casino and destination poker is the same people.

I could have over look everything if they didnt hang up, so i called destination poker same people pick up. Bam what can u say about that dom.
How can u clear that up. Unless i was dreaming, which i was not or that same rude person has a twiin.

 

[marcolino]

Caruso I do not know the history of connectocasino.
I have only tried little and I have see that they have many complaint.

... They with the excuse of debits do not want to pay to me.

But in truth I do not have debits with they.

They must to me 10300 of bonus and my winnings.

But They don't answer me

 

[dominique]

dom, i said this before, this goes way pass my 100 cc depoist. I am not blaming rtg at all, i am blaming connect t casino for lying and being rude.

Before i play at any new casino, i call and ask who the sister casinos are, destination poker lied. And got busted that why they not saying anything. They dont want people to know that connect to casino and destination poker is the same people.

I could have over look everything if they didnt hang up, so i called destination poker same people pick up. Bam what can u say about that dom.
How can u clear that up. Unless i was dreaming, which i was not or that same rude person has a twiin.

Bethug, we are on the same page here.

I am merely seperating the grain from the chaff.

BTW the other casino you are thinking of is Portofino. Connecto bought Portofino and Hampton.

I don't know why so many casinos and groups hide their associations from the rest of the industry.

This is not something unique to this situation, this is happening with regularity throughout the industry. This is another reason I hope the US sees the light and regulates the industry instead of driving it underground.

I have no idea why connectto would want to hide an association with Destination Poker. There are no founded claims against connectto I have seen other than yours, bethug. Maybe I will eat my words and some will prove to be founded, but for now I agree with Caruso.

So what is the deal with the secrecy? Why are you not getting your $100 - surely someone can afford to pay them? Why would Destination Poker give you $50? For what? If the phone is answered by the same person - why is this a secret? What is there to hide? Who cares if Destination Poker is connected to conncectto?

All, I can do is repeat a lot of questions. It is just very odd.