Connect To Casino....Do Not Play

[gfkostas]

LOL~ i wanna see jpm reply now

 

[jpm]

You think that I may ask YOU for help although you can't even help yourself?!
Woohoohoo, keep your dreams, find a girl or any plastic puppet to express your sexuality but stop to bother any woman who makes you scared to death which really seems to include all the women in the world, HAHAHA!!!

Bye, Bye ... JPM Babe ***LOL***

I've never bothered you or any other women on this board, moron. You're simply not worth the effort. And as you've said so rudely to others in the past, learn to write in english so I can understand you!

gfkostas, I think the only time she comes here and starts being nasty to us is when she's had a losing session. This makes me smile!

Let's have a toast to more losing sessions at every casino spybarbie plays at!

 

[gfkostas]

Based on the way she expresses herself and talk to the others my opinion is that she's wasting her and what is infinetely worse our time.However that's what she is so if we dont like something we change it or we change the way we think about it.
Jpm let's stop having communication with spybarbie since its obvious that she doesn't like the way we uneducated people talk.
What if she's a real spy?
At the end of the day she's a barbie girl in her own barbie world

Lets start drinking bro.How a Remy martyn sounds?

 

[9wishes]

Not Me!

I would never play there again. I stupidly deposited there. Got the ridiculous bonus. Dummie me THEN read the playthrough T & C. I think you could only play slots, keno and maybe one other lame thing. I am not a slot player. So, I still had all the money and per their rules I requested my deposit back (it was $50).

I must have sent 40 emails to everyone and their dead uncle there. Almost no response. Those that I got were frustrating as hell...everything from, it will be processed in the next 3-7 days, to an accusation that I had multiple accounts (huh?).

Finally emailed manager and after a MONTH of waiting, he said they would Western Union the money. I said, just send me a check, that's fine. But no, it was get it by WU and I figured if I was ever going to see any of it I should be happy it was coming by whatever means. So by the time I picked it up, which meant driving to the city, it was $35.

You'd think they'd want your first experience there to be a bit more "special" than that.

 

[jpm]

Based on the way she expresses herself and talk to the others my opinion is that she's wasting her and what is infinetely worse our time.However that's what she is so if we dont like something we change it or we change the way we think about it.
Jpm let's stop having communication with spybarbie since its obvious that she doesn't like the way we uneducated people talk.
What if she's a real spy?
At the end of the day she's a barbie girl in her own barbie world

Lets start drinking bro.How a Remy martyn sounds?

Sounds good to me!

 

[Casinomeister]

Let's be nice everyone please.

 

[scoulstring]

Connecto's sportsbook analogy was pretty lame. Sportsbooks really don't care how you bet as they make money on both sides of the bet. When action is heavy on one side of the bet they merely adjust the line/odds on the other side to achieve equilibrium.

 

[Clayman]

I appreciate it Caruso & Jetset. This is why we disagree with other operators when they say responding directly on the forums is a thankless and pointless job.

Thank you for proving us right.

Guess that was then and this is now:

You do not have permission to view link Log in or register now.

If you don't want to read it, it says

"Ladies and gentlemen,

Our policy of attempting to please everyone at all times has failed. While we are immediately branded as thieves when the slightest doubt arises without even waiting for our response rogue players such as Marcolino are encouraged by moderators and players alike (proof is his thread being moved back to the regular forum and furthermore his opening of 2 other threads has not been widely condemned)

We concede that our experiment has failed. Communicating with the "player community" in public forums is a fruitless and thankless job we no longer wish to subscribe to. We were warned about this before we began but we were naive. Let this be a lesson to others.

All future complaints should be sent to john@connectocasino.com

We will no longer be reading or responding to any posts.

Regards

Keith Kane
CEO
Connect To Casino
------------------------

Adios guys! Spinslot, email me if you would like a response.
__________________
Regards

John Spears
Public Relations
john@connectocasino.com
http://www.connectocasino.com"

 

[jetset]

Well, that was bad timing for encouraging John Spears!

This character Kane is imo making a grave misjudgement in backing out of a message board commitment so soon.

 

[Casinomeister]

This character Kane is imo making a grave misjudgement in backing out of a message board commitment so soon.

Well, this is news to me. And I agree with Jetset; this is a grave misjudgment on Keith Kane's part. This posting was made at WOL, but it's making a generalization lumping all boards in one pot.

...we are immediately branded as thieves when the slightest doubt arises without even waiting for our response rogue players such as Marcolino are encouraged by moderators and players alike...

Whatever. I do not encourage negative postings, and I have made this clear on a number of occasions. Players are free to voice their discontent, but I request them to do this in a responsible manner by backing up their complaints with explicit proof of a wrong doing. Same goes for the operators.

This thread has covered the problems a few players have had - most of which were solved or answered, all but perhaps Schwankart's. The thread has been slightly derailed at times, but now is still pretty much on the mark.

If connecttocasino decides not to participate, that's a real shame. I think that they were given credit where credit was due, and it wasn't that much of a casino grill fest. I've seen much worse.

 

[caruso]

I agree that John should not take schoolyard insults at WOL as a reason to stop posting anywhere but there. He's received by and large, if not exactly 100%, respectful treatment here and should not be allow himself to be backed off because of discouraging experiences elsewhere.

Hang in there, man.

 

[marcolino]

...

Players are free to voice their discontent, but I request them to do this in a responsible manner by backing up their complaints with explicit proof of a wrong doing. Same goes for the operators.

...

Hello!!!

Do you want the history?

I have all documents that explain as connectocasino it says only lies and like ago disappearing the money

Regards

Marco - marcolino

 

[Clayman]

I agree that John should not take schoolyard insults at WOL as a reason to stop posting anywhere but there. He's received by and large, if not exactly 100%, respectful treatment here and should not be allow himself to be backed off because of discouraging experiences elsewhere.

It sort of seems to me that it wasn't John's decision but, rather, his boss deciding to curtail his PR activities. For whatever reasons. One can only speculate.

 

[marcolino]

Connect to casino has debits: 10301 to my favor...

... and more do not want pay my winnings (16.033,00)

What can I do?

Marco

 

[Macgyver]

Whether Connecto still reads or responds to posts, I'll add just one ...

They paid me with no trouble, taking two days from the time I emailed them about the withdrawal. No, it wasn't a big payout ... it was only comps points which equalled roughly half my deposit.

For me, their payouts weren't a problem. For others, they may be. However, I thought it only fair to post that at least one person was paid by that casino without any trouble.

 

[caruso]

Likewise here. My first cashout (last year), swinging me from seriously in the red to nicely back into the black, was large enough to have me on tenterhooks for a while; however, it was paid on time as agreed, and with no hassles.

Breaking news: casinos have T & C governing the freebies they dish out for a good reason. If you don't like them, don't take the freebies.

 

[marcolino]

Whether Connecto still reads or responds to posts, I'll add just one ...

They paid me with no trouble, taking two days from the time I emailed them about the withdrawal. No, it wasn't a big payout ... it was only comps points which equalled roughly half my deposit.

For me, their payouts weren't a problem. For others, they may be. However, I thought it only fair to post that at least one person was paid by that casino without any trouble.

Well.
I instead am waiting for that they pay to me and that the debit pours me whom they have in my favor

the debit of connect is usd 10,301.00
And my winning is 16000 - with the T & R is: usd 3,996.00

Marco

 

[dominique]

The way I recall it is that Marcolino sent thousands upon thousands of emails to connectto and the aggravation of that was the bed upon which all the irritation by connectto grew.

Marco, that was a big mistake, it's not ok to try to bog down people's mail boxes by spawning emails. I have recently fallen prey to some of that also and sympathise.

Beyond that, it seemed that John blew a fuse a bit early, as general opinion at WOL is that connectto doesn't owe money to Marco. Other than the email spamming, John was treated curteously as far as I can see.

 

[marcolino]

Yes yes mrs .ctc dominique

many many mail without answer

and without my money

 

[caruso]

Quick re-hash of my take on this case:

"If you happen to redeem a bonus the maximum withdrawal you may receive is 5 times the amount of the bonus redeemed and the rest of the money will be removed from your account when the withdrawal is processed. If the redeemed bonus was more than 300% then the maximum withdrawal amount is twice the amount of the redeemed bonus."

Does this mean that the total monetary value of any balance is 2 times the bonus received, or literally ONLY "the maximum withdrawal you may receive", and that previous uncovered debts on the part of the player may nonetheless be withdrawn from the total balance, funds permitting, given a total monetary value of the size of the balance?

For me that is the only issue - and possibly a rather tenuous one.

 

[marcolino]

Yes

But I don't have debits.

The connecto has debits in my favor

 

[dominique]

Actually, I formed my opinion on the basis of a number of statements.

First I read the connectto statement:

This person used to play with us on credit until last September. A privilege we extended him because he lives in Italy and we couldn't accept his Western Unions during what was daytime for him. He disappeared on us one fine day leaving $ 6000 in arrears. We had a policy on not giving him more than $ 2000 in credit but he hammered our staff every minute until the manager finally gave in and gave him $ 4000 more than the allowed amount. We made every attempt to contact him to receive our money but he did not respond. We wrote off the money and assumed we would never hear from him again.

Then all of a sudden he started playing again on 3/13/2004. We were unaware because he didn't call/email/chat like he used to. He had figured out how to use Neteller and he started depositing monies using that method. He played for a while using that method and had an account balance of $ 16033 by 4/2/2004 and called for a withdrawal.

He had a received a bonus of $ 1998 on his deposit and hence he qualified for a withdrawal of $ 3996 as per our policies as of February. Since he owed us $ 6000 before this win he STILL owes us $ 2004. We proceeded to remove the $ 16033 from his account. This is when he flew off the handle.

We have explained everything to him in Italian, Spanish and English SEVERAL times but he has insisted on continuing on this unnecessary path he has chosen. He has sent us no less than 10000 emails since 4/21 calling us names and using foul language I refuse to post. We have even offered to wipe the slate clean if he stops harassing us. But he won't quit.

Then I read statement by DR Lucky:

I have to side with the casino on this one. I would subtract the $6000 debt AFTER the player cashes out. In other words, the player was due $3996, player owes casino $6000, so player still owes casino $2000. the full balance in the player's account wasnt fully cashable so i wouldn't equate it with real money and use it against the $6000 debt. If C2C's story is really true (I note the player does not deny it), then I don't think the casino owes the player the benefit of the doubt in this case. Just my .02

Then I read Caruso's statement:

The matter of credits anticipated is a very confusing one here - I can't really get my head around it clearly. That aside, the casino CAN make a case for subtracting the debt from the cashable balance and leaving a negative residue. The major problem is that the player did not realize that the cashout cap had been reduced from five times to two times when he deposited. If it had still been at five times he would unquestionably be owed money - about $4000 after removing the $6000 "debt". As it is, the casino can make a plausible case for not owing any money, and although the rules do not take these remarkable circumstances into consideration I don't see that the casino is about to be persuaded to look at the wording of their rules in a rather fairer manner. This player was clearly a solid gold customer, dropping over 20K, and even if there were truth about the abrasive nature of his Emails, which are HIGHLY doubt after the educated and courteous PMs I've received from him, the casino could maybe nurture these types of customers better. 20K - 4K still leaves a 16K profit over less than a year from this ONE customer alone.

Then Marcolino:

I can sure admit to send many mails to connectocasino... the reasons are two:
becouse they do not answer me NEVER !!!... and becouse they send me mail with virus.

and finally Caruso again:

Bottom line:

1) Casino claims $6000 in uncovered credits.

2) Player cannot prove otherwise, and has accepted that this claimed debt may be actually the case, ie. theose WU deposits did NOT go through.

3) Total withdrawable balance currently c.$4000, mainly because the player did NOT realize that the cashout cap had been reduced to twice the bonus when he played.

4) The casino can make a genuine case for not owing the player any money and the player does not have any redress on this unless he can prove that that 6000 credit "debt" is false. I believe that this will be next to impossible to achieve.

Marco - my advice to you in all sincerity is to let this matter go. There is absolutely no way you will ever see a resolution that you would consider satisfactory.

(Marco - lascialo perdere, in tutta sincerit. Non c' nessuna possibilit di poter risolvere questo in modo che sarebbe soddisfacente per te)

Especially Caruso's final remark helped me make up my mind - I do respect and trust his take on such things.

 

[Jblack]

?

Maybe I didn't read this well enough

Marco,

Were the 6000 credits non-cashable to begin with? In other words, were they credits redeemed from a coupon? Did you make promissory deposit of $1000 and receive a bonus in sticky credits?

 

[marcolino]

dear Mrs. C2C dominique, Mr. Jblack, and alls...

This is the history and Bryan know this:

I played at ConnectToCasino from 1st July 2003 - making various deposits for more than $27,000 total - until 20th September 2003, without ever withdrawing. I stopped playing because they had problems receiving my Western Union deposits; then, I started playing again on 13th march 2004, depositing with Neteller. During 2003 I played on credit with the casino, covering the credits with my subsequent Western Union deposits.

(On a sidenote: By 20th September last year (and still now) I was owed $10,300 in the form of a 40% bonus on my total $25,754 deposits that the casino never applied. They DID anticipate a total of $6000, leaving $4300 outstanding of that bonus. On many occasions up the end of April 2004 I asked for a check on this situation, and I never received a concrete answer.)

I started playing again using Neteller in 2004, by which time theyd changed the 40% extra bonus rules, but I realize this had been in place since October 2003. After my last deposit, after checking Id met the wagering requirements I had a total balance of $16,033 and I requested a withdrawal I wasnt aware of the change in the bonus rules to maximum withdrawal = two times the bonus amount at this time.

From that moment on there have been numerous obstacles put in the way: for one thing, they claimed they had not received my documents. More importantly, they reminded me of the outstanding 6000 credit debt. Assuming that this were true, I am STILL owed 16000 6000 = $10000. I then discovered WOL and Casinomeister, and have made various public comments.

From the moment they told me they would not be paying me, theyve not replied to Emails, they close the live chats and even tell me I still owe them that $6000 debt, which is contrary to the actual situation of them owing me $10,000 (16,000 balance minus 6000 debt).

In light of all this, Id like to request payment of the $10,300 that they still owe me, and my winnings (16000 minus 6000).

 

[dominique]

Marco, stop trying to detract from the actual issue by calling me "mrs c2c".

I have zero connection to connectto (pun not intended).

I never played there, nor promoted them, nor spoke to anyone from there. All I did was read a thread at wol and voice my opinion, which happens to be the opinion of the vast majority at wol.

Please stay professional and stop your silly name calling. It is not as bad as sending 10,000 mails - but it is still offensive.

I am going to leave for a convention right now and will not be back for some time. I somehow have the feeling you are going to try to use that to create some nonsense about me. Please prove me wrong.