Confiscated winnings

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question they swallowed up your deposit np right but when comes time to pay all the bullshit flys like shit to a blanket. If I join a new casino thanks to all the people at meister I verified first before deposit a dime and make them send me confirmation iam fully verified.
 
Depositing from a joint account is taboo at a lot of casinos, even without a self exclusion issue. So I find it reasonable for you to ask.

Swedish regulations are very strict, so I think it will boil down to that, and I'm no expert.

I will say that Jan is one of the most player friendly reps I've seen over my past decade here.

If he can help you without putting their license or fines at risk, I'm sure he will.

I strongly suggest going forward you deposit from an account in your name only.
 
question they swallowed up your deposit np right but when comes time to pay all the bullshit flys like shit to a blanket. If I join a new casino thanks to all the people at meister I verified first before deposit a dime and make them send me confirmation iam fully verified.

Yeah sure thing. I wish I did that aswell. If the CS would have mentioned that It could somehow be a problem I wouldn’t used that card.
 
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Depositing from a joint account is taboo at a lot of casinos, even without a self exclusion issue. So I find it reasonable for you to ask.

Swedish regulations are very strict, so I think it will boil down to that, and I'm no expert.

I will say that Jan is one of the most player friendly reps I've seen over my past decade here.

If he can help you without putting their license or fines at risk, I'm sure he will.

I strongly suggest going forward you deposit from an account in your name only.

Yes, surely this won’t happen again. I won’t risk it again.
I really thought I was safe using that card after asking multiple times if it was okay. I even got the document for my partner to sign, as you can see in the initial post. Could never imagine this outcome when I did everything right.
 
So why did the casino not do further checks at the point the OP made them aware of the situation with the debit card? Why only after he won has this suddenly become a problem? See faults on both sides but particularly with the casinos actions here. I am 99.9999% sure the casino would have said nothing had the player lost.
 
So why did the casino not do further checks at the point the OP made them aware of the situation with the debit card? Why only after he won has this suddenly become a problem? See faults on both sides but particularly with the casinos actions here. I am 99.9999% sure the casino would have said nothing had the player lost.

The casino haven’t mentioned the deposits I made with the same card on the other casinos under this license. So yes, I guess you’re right.
 
@colinsunderland you misunderstood me. We only have one card to our shared account and it happens to be in her name.

We do have our personal accounts and cards aswell, but we only use this card for online purchases and other “fun” things. I made sure beforehand, as I mentioned before, that it wouldn’t be a problem using this card. So don’t blame me for that. I did everything i possibly could.

then it’s not a shared account, but her account surely? In which case, you’re buggered.
 
then it’s not a shared account, but her account surely? In which case, you’re buggered.
@colinsunderland you misunderstood me. We only have one card to our shared account and it happens to be in her name.

We do have our personal accounts and cards aswell, but we only use this card for online purchases and other “fun” things. I made sure beforehand, as I mentioned before, that it wouldn’t be a problem using this card. So don’t blame me for that. I did everything i possibly could.

This is becoming more bizarre and entangled with every post.

So you have a shared account, but it is only in your partner's name? As Dan said, that is not a shared account. How is a casino to believe that? For all they know, you could be using the card without her knowledge. Signatures on a form are easy to forge.

As I said, I will wait for Jan to come back with his info because it starts to sound really strange.

And in your last post, you mentioned that you have more accounts within this group. Which casinos? Did you use the same registration details and the "shared card"? Did you submit the form to them too? Did you make any successful withdrawals from the other siteS?
 
then it’s not a shared account, but her account surely? In which case, you’re buggered.

You’re wrong. The account is shared. We both have our SSNs on the bank statement. We just happen to have only one card linked to it. But you’re missing the point... The casino already cleared me using the card. It’s about my partners SE.

quoting slotter999

“I never seen a single line in any regulation which states funds from a shared bank account where one person is self excluded means all bets must be void. Is this even stated anywhere in their own terms and conditions?”
 
This is becoming more bizarre and entangled with every post.

So you have a shared account, but it is only in your partner's name? As Dan said, that is not a shared account. How is a casino to believe that? For all they know, you could be using the card without her knowledge. Signatures on a form are easy to forge.

As I said, I will wait for Jan to come back with his info because it starts sounding really strange.
Then you don’t read what I say properly. The account is shared. We only have one card linked to the account. The card is issued in her name.

And for the last time - the casino already told me it was fine to use this card. Check the intitial post!
 
Morning !

We have received an official complaint from topic starter so we will handle it from there. After the complaint is resolved, we can discuss what can be shared to in order to help the community here.

I've also received a PM and informed Sajsan that we will proceed with the submitted complaint first.

Kr. Jan
 
Then you don’t read what I say properly. The account is shared. We only have one card linked to the account. The card is issued in her name.

And for the last time - the casino already told me it was fine to use this card. Check the intitial post!

At no point did you tell the casino that your partner is SE-ed.

You only told them that it is a card in your partner's name which belongs to a shared account.

Once you handed in the signed form, they cross-checked and found the SE at which point, legally and from an RG point, the deposit was made by a SE-ed player (as the card is in her name). Even when she agreed that you can use the card. At that point, they acted according to the Swedish regulations and voided the winnings. I don't know how a deposited amount is handled under the Swedish licence (in the UK they return the deposit to the payment method used)

I don't know what to think but I sure hope you find a solution as I tend to side with a player. It just doesn't sound 100% kosher, to be honest.
 
At no point did you tell the casino that your partner is SE-ed.

You only told them that it is a card in your partner's name which belongs to a shared account.

Once you handed in the signed form, they cross-checked and found the SE at which point, legally and from an RG point, the deposit was made by a SE-ed player (as the card is in her name). Even when she agreed that you can use the card. At that point, they acted according to the Swedish regulations and voided the winnings. I don't know how a deposited amount is handled under the Swedish licence (in the UK they return the deposit to the payment method used)

I don't know what to think but I sure hope you find a solution as I tend to side with a player. It just doesn't sound 100% kosher, to be honest.

I didn’t know that my girlfriend had a self exclusion! And she’s not self excluded due to any gambling related problems AT ALL.

I understand what you are saying. But no, the deposit wasn’t made of a self excluded player. I was the one making the deposit. Using my own, earned money, from my own account.

It’s not fair to state anything different than that.

Nowhere in the Swedish gambling law it says that the winnings will be voided in a case like this.

what would be the upside for me to use a card that is shared with someone whos self excluded!? Absolutely none. So please, don’t make it sound like I try to cheat the system. I’m not stupid.
 
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I'm looking forwards to hearing the outcome from Jan.

This is very strange story for sure.
The OP have a quite experience with online gambling for sure, judging from he contacted the live chat before he used the card that is not under his name, which means he knows it is risky if he uses the card that in under somebody's name.

I'm just wondering why he didn't bother to contact the bank to get another card on his name, it would been really easy process since the account is shared one. It would been much easier than he contacts the live chat every time he opens an account on an online casino.

Two cards with two different persons are not allowed in Sweden even though it is joint account?
 
I didn’t know that my girlfriend had a self exclusion! And she’s not self excluded due to any gambling related problems AT ALL.

I understand what you are saying. But no, the deposit wasn’t made of a self excluded player. I was the one making the deposit. Using my own, earned money, from my own account.

It’s not fair to state anything different than that.

Nowhere in the Swedish gambling law it says that the winnings will be voided in a case like this.

what would be the upside for me to use a card that is shared with someone whos self excluded!? Absolutely none. So please, don’t make it sound like I try to cheat the system. I’m not stupid.


if you filed a complaint via forum (PAB) then your not supposed to post any more till the issue is resolved
So please refrain yourself from replying till its solved

All the best for PAB
 
I'm looking forwards to hearing the outcome from Jan.

This is very strange story for sure.
The OP have a quite experience with online gambling for sure, judging from he contacted the live chat before he used the card that is not under his name, which means he knows it is risky if he uses the card that in under somebody's name.

I'm just wondering why he didn't bother to contact the bank to get another card on his name, it would been really easy process since the account is shared one. It would been much easier than he contacts the live chat every time he opens an account on an online casino.

Two cards with two different persons are not allowed in Sweden even though it is joint account?
Me having another card or not is irrelevant in this case. Yes, that would have been better. But I didn’t and I, again, made sure to check it was okay to use the card beforehand.
 
I think for the sake of the OP and Casino this thread should be locked for now @dunover @maxd

Sorry -- and please keep in mind that I haven't had time to read the thread yet -- but why would we do that?
 
I didn’t know that my girlfriend had a self exclusion! And she’s not self excluded due to any gambling related problems AT ALL.

I understand what you are saying. But no, the deposit wasn’t made of a self excluded player. I was the one making the deposit. Using my own, earned money, from my own account.

It’s not fair to state anything different than that.

Nowhere in the Swedish gambling law it says that the winnings will be voided in a case like this.

what would be the upside for me to use a card that is shared with someone whos self excluded!? Absolutely none. So please, don’t make it sound like I try to cheat the system. I’m not stupid.

So how does that work in Sweden?

Do they have Self-Exclusion just for fun and then a separate one for gambling-related problems?

Does the casino have the option to execute different SE's? Is Spelpaus offering that? I would be very surprised if that is the case.

And I don't make anything sound in any way. You said you didn't know she was SE-ed, so the card was good to go in your view.

I guess your partner filled out the form for allowing you to use the card. Latest at this point, any SE-ed player would have mentioned the SE because everyone knows that as a SE-ed player you can't deposit. OR if the deposit goes through that there is a high probability that winnings will not be paid.

Sorry, but your case just does not sound as innocent as you want it to come across.
 
So how does that work in Sweden?

Do they have Self-Exclusion just for fun and then a separate one for gambling-related problems?

Does the casino have the option to execute different SE's? Is Spelpaus offering that? I would be very surprised if that is the case.

And I don't make anything sound in any way. You said you didn't know she was SE-ed, so the card was good to go in your view.

I guess your partner filled out the form for allowing you to use the card. Latest at this point, any SE-ed player would have mentioned the SE because everyone knows that as a SE-ed player you can't deposit. OR if the deposit goes through that there is a high probability that winnings will not be paid.

Sorry, but your case just does not sound as innocent as you want it to come across.

I won’t reply much more on this now. I contacted spelinspektionen (Swedish regulator) and they told me my girlfriends SE has nothing to do with this. They shouldnt even have checked that. The information i got is that the casino only should control the person playing, no one else. I logged in to my account using my personal ID, therefore the only one the casino should control is self excluded or not is me.

Their conclusion is that the casino did wrong who even checked my partners SE-status because I was the one gambling.
Keep in mind that this is the information i got from spelinspektionen, its not me saying it.

And yes, I gave spelinspektionen all the information. Didn’t leave anything out.
 
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Sorry -- and please keep in mind that I haven't had time to read the thread yet -- but why would we do that?

Because it's now a complaint between the player and casino and, particularly the player, is likely to continue arguing the case.
 
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