Betfair/Paddy Power account verification issue.

[geordiecolin]

I have had an account with PP for 20 years or more without any issue. I have had an account with Betfair for over 10 years. During that time I have updated my card details and completed all verications as required. I have recently requested a withdrawal from Betfair while updating a new card and completing verifications. However my account has been blocked and my withdrawal suspended as I have no proof of my name change which is a first in 20 years of online gambling.
I went into care as a baby and was forstered with a family that decided I should take their name. Everything that was documented from then was in their name rather than my birth sirname. School, Medical, everything. But they did not change my sirname legally. When I went back into care at 13 I chose to keep the name I was used too and social services where happy to comply.
Everything I have ever done and everything in writing is in my chosen name rather than what is on my birth certificate. So Betfair have chosen to refuse my details or to reopen my account.
I have yet to approach Paddy Power. Is their a rep from either in CM to help?

 

[Webzcas]

I believe we do not have a rep for either and Paddy Power were very offhand with Bryan a number of years ago. However, might be worth seeing what @maxd has to say as the PAB team might actually be able to help you. In light of the fact CM is now owned by Gentoo.

 

[geordiecolin]

I believe we do not have a rep for either and Paddy Power were very offhand with Bryan a number of years ago. However, might be worth seeing what @maxd has to say as the PAB team might actually be able to help you. In light of the fact CM is now owned by Gentoo.

My driving licence has just ran out also and I have just realised it. I will get on to that first to see if it helps

 

[maxd]

FWIW the PP situation has been in the toilet for ages and the Betfair side of things only makes that worse. They are “talk to the hand” specialists and have been so for as long as I can remember.

That said there is a strange phenomenon that occurs when we DO submit a case to them: things often get resolved quietly, without much more being said about it. So we’re happy to give it a go for you as long as you lower your expectations.

- Max

 

[Mark_Lottomart]

I have had an account with PP for 20 years or more without any issue. I have had an account with Betfair for over 10 years. During that time I have updated my card details and completed all verications as required. I have recently requested a withdrawal from Betfair while updating a new card and completing verifications. However my account has been blocked and my withdrawal suspended as I have no proof of my name change which is a first in 20 years of online gambling.
I went into care as a baby and was forstered with a family that decided I should take their name. Everything that was documented from then was in their name rather than my birth sirname. School, Medical, everything. But they did not change my sirname legally. When I went back into care at 13 I chose to keep the name I was used too and social services where happy to comply.
Everything I have ever done and everything in writing is in my chosen name rather than what is on my birth certificate. So Betfair have chosen to refuse my details or to reopen my account.
I have yet to approach Paddy Power. Is their a rep from either in CM to help?

It seems strange for them to ask for your birth certificate, is your passport in your birth name or chosen name? Did they ask for birth cert because your DL was out of date? I would say if you can get your DL renewed there shouldn't be an issue.

 

[geordiecolin]

FWIW the PP situation has been in the toilet for ages and the Betfair side of things only makes that worse. They are “talk to the hand” specialists and have been so for as long as I can remember.

That said there is a strange phenomenon that occurs when we DO submit a case to them: things often get resolved quietly, without much more being said about it. So we’re happy to give it a go for you as long as you lower your expectations.

- Max

I have never had any issues with either Paddy Power or Betfair but that is probable because year on year I have been a spectacular failure in the sports gambling dept as well as Bonanza fleecing my account. I will sort my driving licence out sharpish and be patient for now,thanks Max

Edit. So bad at sports betting that I have just backed a different nag and a horse called Colinski romped in at 13/2 which I totally ignored

 

[geordiecolin]

It seems strange for them to ask for your birth certificate, is your passport in your birth name or chosen name? Did they ask for birth cert because your DL was out of date? I would say if you can get your DL renewed there shouldn't be an issue.

My passport has ran out and I don't wish to renew it as I am done with travelling now.