Atriumhelmet88
Newbie member
- Joined
- Aug 5, 2024
- Location
- Manchester
Hi All,
Apologies if this has gone in the wrong place. This is my first post and I saw a similar post elsewhere, but it wasn't entirely the same as mine. I've been with Sky Vegas for well over a year now and had some ups and downs. In June however, I had a very nice win, roughly around £14,000 from £500 deposited. They paid out the winnings. Towards the end of the month, around the 29th I deposited £2200 back in and it wasn't the best of sessions however, I wasn't completely out - I still had another £672 remaining from what I deposited.
I am playing blackjack and all of a sudden the game closes on me and doesn't work. I reach out to them for them to tell me that my account is suspended and that someone will be in touch. Fast forward almost 2 months later, I have contacted them several times, but they are still not able to give me an update. Every time I get on the phone or chat with them, the adviser says it's with the safer gambling team who are reviewing my account. I decided to complain and they came back to me saying it's with security who are reviewing my account - again no one til date has come to me for any verification of funding etc. I have proof of where I funded both deposits in June (From my salary, then later my winnings from them) but even so it's never been queried. I have just been taken around in circles again and again saying I have to wait, with no indication of time or how to get this resolved. Has anyone else been in a similar situation/got any advice? At this point I would rather they just return the funds I have left if they aren't going to let me play, but they've already said it's within their right to hold my funds whilst the account remains suspended. A week - a month, I could understand, but coming to two months I really don't understand what's taking them so long...
*Edit in advance of approval...my deposit limit is £500 for the month, with the net deposit it went up to £14000 in June due to winnings, so I could have understood if their concern was how much I deposited, but (A) I was in profit for the month, and (B) I deposited using winnings won previously on their site. Not sure if it's relevant to mention source of funding, but I wanted to for transparency and best advice.
rant over, apologies - any advice would be greatly appreciated. Thank you in advance
Apologies if this has gone in the wrong place. This is my first post and I saw a similar post elsewhere, but it wasn't entirely the same as mine. I've been with Sky Vegas for well over a year now and had some ups and downs. In June however, I had a very nice win, roughly around £14,000 from £500 deposited. They paid out the winnings. Towards the end of the month, around the 29th I deposited £2200 back in and it wasn't the best of sessions however, I wasn't completely out - I still had another £672 remaining from what I deposited.
I am playing blackjack and all of a sudden the game closes on me and doesn't work. I reach out to them for them to tell me that my account is suspended and that someone will be in touch. Fast forward almost 2 months later, I have contacted them several times, but they are still not able to give me an update. Every time I get on the phone or chat with them, the adviser says it's with the safer gambling team who are reviewing my account. I decided to complain and they came back to me saying it's with security who are reviewing my account - again no one til date has come to me for any verification of funding etc. I have proof of where I funded both deposits in June (From my salary, then later my winnings from them) but even so it's never been queried. I have just been taken around in circles again and again saying I have to wait, with no indication of time or how to get this resolved. Has anyone else been in a similar situation/got any advice? At this point I would rather they just return the funds I have left if they aren't going to let me play, but they've already said it's within their right to hold my funds whilst the account remains suspended. A week - a month, I could understand, but coming to two months I really don't understand what's taking them so long...
*Edit in advance of approval...my deposit limit is £500 for the month, with the net deposit it went up to £14000 in June due to winnings, so I could have understood if their concern was how much I deposited, but (A) I was in profit for the month, and (B) I deposited using winnings won previously on their site. Not sure if it's relevant to mention source of funding, but I wanted to for transparency and best advice.
rant over, apologies - any advice would be greatly appreciated. Thank you in advance