Confiscated winnings

Status
Not open for further replies.

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
I understand what you are saying but I used my personal BankID every time I logged in to the account. My gf has nothing to do with me gambling.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
I understand what you are saying but I used my personal BankID every time I logged in to the account. My gf has nothing to do with me gambling.


Well, you have one of the best ever reps looking into your case. If there is a way to help you on this one, then Jan will find it.

I am still not totally sold on your story but I will wait for Jan to post again before making my mind up.

How do you prove that you didn't know about your partner's SE? What should L&L think? Simply accept your explanation only to be sued by you later that they didn't do their due diligence properly? Or maybe risk getting a huge fine from the Spelinspektionen?

We'll see what happens.
 

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
Well, you have one of the best ever reps looking into your case. If there is a way to help you on this one, then Jan will find it.

I am still not totally sold on your story but I will wait for Jan to post again before making my mind up.

How do you prove that you didn't know about your partner's SE? What should L&L think? Simply accept your explanation only to be sued by you later that they didn't do their due diligence properly? Or maybe risk getting a huge fine from the Spelinspektionen?

We'll see what happens.


He can say that under GDPR law , he coulndt discuss partner SE.

But casino seems to can say that his partner is SE . Partner can ask why they shared information about him. :confused::p
 

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
Well, you have one of the best ever reps looking into your case. If there is a way to help you on this one, then Jan will find it.

I am still not totally sold on your story but I will wait for Jan to post again before making my mind up.

How do you prove that you didn't know about your partner's SE? What should L&L think? Simply accept your explanation only to be sued by you later that they didn't do their due diligence properly? Or maybe risk getting a huge fine from the Spelinspektionen?

We'll see what happens.

I don’t have a reason to sue them if they follow through with my withdrawal. Why would I?

This is not “my story”. I tell you exactly how it is. If you know anything about the Swedish BankID you also know it’s impossible to log in with that if you don’t have access to both code and the phone where the app is installed. I even use face recognition to use BankID.

I had a giant fight with my girlfriend about this after I got that email.
 
Last edited:

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
Yeah @miksaxxx there we have a problem aswell. My gf says she is NOT self excluded due to any gambling related problems at all but the CS says she is. Still havent heard anything from the casino. We will see.

Still they haven’t taken all the deposits I made with this card in consideration. I’ve used this card, after asking if it was okay, on other casinos under this license.
 

Matti

Senior Member
MM
Joined
Apr 18, 2014
Location
Sweden
I don’t have a reason to sue them if they follow through with my withdrawal. Why would I?

This is not “my story”. I tell you exactly how it is. If you know anything about the Swedish BankID you also know it’s impossible to log in with that if you don’t have access to both code and the phone where the app is installed. I even use face recognition to use BankID.

I had a giant fight with my girlfriend about this after I got that email.

Not taking sides here. I don't know what relationship you have with you're girl but since you share an account I would presume it is a long lasting one. To then know, or find out, each others codes can't be that unusual. My wife knows mine anyway.
 

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
No @Matti She doesn’t know any of my codes at all. Would never share them with anyone of that simple reason that you can access EVERYTHING with them. That includes selling my shares, taking loans in my name, transfer all my savings and so on.

like I said earlier, I even use face recognition to use my ID
 

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
@goatwack

yeah, she has her bankaccount and I have my personal one. This account is shared and we use it and this card for online purchases and more “fun things”. Don’t know exactly how to explain it properly in English
 

Matti

Senior Member
MM
Joined
Apr 18, 2014
Location
Sweden
No @Matti She doesn’t know any of my codes at all. Would never share them with anyone of that simple reason that you can access EVERYTHING with them. That includes selling my shares, taking loans in my name, transfer all my savings and so on.

like I said earlier, I even use face recognition to use my ID

I have the same code for my BankID as for overriding the Face recognition :eek2:
 

sufferinsilence

Senior Member
MM
Joined
Dec 13, 2017
Location
Belgium
@Matti

Yes, but that doesn’t change the FACT that she doesn’t have access to either my phone, my face or my codes.

You can say that and be absolutely truthful but how can a casino be sure about this? It's a thin line and I understand a casino doesn't want to be fined so it's much easier to just void any gameplay and return your deposits, what I expect will happen.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Think that Jan will get back to you soon, tomorrow is Monday and people are working and he for sure find out what can be done and what not.

Just to accept deposits from self-excluded person is quite danger zone to enter, not sure how easy is to get around it that they are not violating SGA regulations if they are paying these winnings out which are gained from self-excluded persons payment method and not voiding all these transactions and refund deposits.

Hope you get your answer tomorrow, Jan is really fast and efficient and for sure see what can be done or not.
 

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
@Slottery

Thank you for your answer. This isn’t the payment method of a self excluded gambler. It is me who did the deposits.

But I do understand what you mean.

It would have been a different thing if they closed my casino account right after I made the deposits for this reason, but not after I spent over 12 hours gambling. I’m quite sure I wouldn’t have gotten my money back if I lost the deposits. So therefore it would have been a win-win for the casino.

Don’t forget I asked MORE THAN ONCE prior to deposits if it was okay to use this card.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
@Slottery

Thank you for your answer. This isn’t the payment method of a self excluded gambler. It is me who did the deposits.

But I do understand what you mean.

It would have been a different thing if they closed my casino account right after I made the deposits for this reason, but not after I spent over 12 hours gambling. I’m quite sure I wouldn’t have gotten my money back if I lost the deposits. So therefore it would have been a win-win for the casino.

Don’t forget I asked MORE THAN ONCE prior to deposits if it was okay to use this card.

You're missing the point though, did you tell them you were using a card owned by someone who was self excluded? How could they possibly know that until the declaration was signed and returned? Then you have to give them time to check it, L&L don't work 24/7 so it could have been sitting there for hours which would explain why you could gamble before they noticed.
Not sure if I've missed it, but why didn't you just use the card in your name?
 

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
My partner uses my debit card all the time, and I don't even like her
:thumbsup:

Yes, she has sayed that your CM signature gave her permission to use your debit card for paying services like : I believe that sex is one of the most beautiful, natural, wholesome things that money can buy
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Jan for sure will look at it and do what can be done. It might be that at the time of depositing they didn't have information to know that person who name was in card was self-excluded but only got information when reviewed these documents you sent.

There are incidents where casinos have been refunding lost deposits also when found out that they were made with payment method which belonged to self-excluded player. Can't really know what they can or can't do but at least you shouldn't lose deposits made with it. Tomorrow you be most probably have answer.
 

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
@colinsunderland

Becauase we use this card for things like this. I ofc, would have used my card if I knew about this. Something else would be very stupid to do.

She gambled some a few years ago, and if she gambled under this license she have used this card aswell — that I’m not sure about though.
 

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
Jan for sure will look at it and do what can be done. It might be that at the time of depositing they didn't have information to know that person who name was in card was self-excluded but only got information when reviewed these documents you sent.

There are incidents where casinos have been refunding lost deposits also when found out that they were made with payment method which belonged to self-excluded player. Can't really know what they can or can't do but at least you shouldn't lose deposits made with it. Tomorrow you be most probably have answer.

I understand. I’ve contacted spelinspektionen and a friend who’s a lawyer to look into it.

As stated in my initial post I’ve read the swedish gambling law and can’t find any paragraph that states they can’t pay me my winnings. The BankID is a personal, legit, identification method that no one else than the rightful owner have access to. I’ve even looked into some way to prove it was me using it.
 

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
I should also say that I’ve used this card on other casinos, other licenses, aswell and there has never been a problem.
 
Status
Not open for further replies.
Top