Confiscated winnings

Status
Not open for further replies.

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
I used me and my partners shared debit card to deposit at casinos under this license. In this case Yeti casino.

Prior to deposit I contacted the chat to confirm that this was okay which they told me it was as long as I could provide them with my partners ID and KYC-documents.

I made deposits for 10200Sek and spent the night gambling and won 300004SEK

I sent in the required documents, including my partners ID and proof that the card is used by both of us.

I got back a document for my partner to sign, that stated that I was the one gambling and that I had the full rights to use the card.

I sent the documents and later got a email saying they confiscated my winnings due to that my partner have a self exclusion.

They say that they have to do this because of the Swedish gambling law - I read the law and can not find any paragraph that state this in particular.

Like I said. I asked more than once if it was okay to use the card prior to the deposit and got the answer that it should not be a problem. I even logged in to my account with BankID (Swedish ID verification, this is the same ID I use for filing my taxes, log on to my bank and so on - there is no possible way my partner could have used this ) therefore I find myself entitled to the winnings aswell because it was me gambling - not my partner.

If I lost the money and hadnt requested a withdrawal the casino would have been in a win-win situation.

I have contacted the Swedish gambling regulation and awaiting their reply.

I have documentes that clearly shows that this is all true.

I would have understood the matter if the account was unverified. But it’s not, like I mentioned earlier I logged on to the account using a Identification method even the government considers legit.

0AFC6CCA-516E-49B2-AD06-75696EFDAED8.jpeg 5B1C4D7A-F267-4DFB-B02B-2D75F9B04C27.jpeg
 

Attachments

  • 3727BF31-055D-43F4-BFFA-F1B0433EC53B.jpeg
    3727BF31-055D-43F4-BFFA-F1B0433EC53B.jpeg
    150.3 KB · Views: 32

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
@L&L-Jan @RyanABC

These guys should be able to help.

But why on earth are you using a card that you share with someone who is self-excluded? That is asking for trouble.

After all, it could be your partner opening an account in your name to circumvent the SE!

EDIT: There is no guarantee that your partner would not be able to get hold of your BankID details. After all, you are sharing a debit card, so one could assume you share other banking-related things too.

I don't know how it works in Sweden, but usually they would return your deposits, nothing more.
 
Last edited:

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
@L&L-Jan @RyanABC

These guys should be able to help.

But why on earth are you using a card that you share with someone who is self-excluded? That is asking for trouble.

After all, it could be your girlfriend opening an account in your name to circumvent the SE!
I didn’t think about that - because we both use this card on a regular basis.

But no, as I mentioned - I created and verified the account with my BankID which is considered legit identification method even by the government to do my taxes, log on to my bank. There is no possible way that my partner would have access to this. So no, I couldn’t be my girlfriend opening an account.
 

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
@L&L-Jan @RyanABC

These guys should be able to help.

But why on earth are you using a card that you share with someone who is self-excluded? That is asking for trouble.

After all, it could be your partner opening an account in your name to circumvent the SE!

EDIT: There is no guarantee that your partner would not be able to get hold of your BankID details. After all, you are sharing a debit card, so one could assume you share other banking-related things too.

I don't know how it works in Sweden, but usually they would return your deposits, nothing more.

Sure, I understand what you’re saying. But that isn’t the case here. I have my BankID on my phone with a 12 digit code that only I have access to. Something else would be ridiculous to assume.

And like I said, I asked PRIOR to using this card if it was okay - and it was!
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Unless you told chat your partner had an active self exclusion in place, then I don't think the casino have done anything wrong, for the reasons Harry mentions. Frustrating for you, but if you know enough to contact the casino beforehand and knowing about SE, surely you know the SE is something that should have been mentioned?
 

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
Unless you told chat your partner had an active self exclusion in place, then I don't think the casino have done anything wrong, for the reasons Harry mentions. Frustrating for you, but if you know enough to contact the casino beforehand and knowing about SE, surely you know the SE is something that should have been mentioned?
How can you see it like that?

my partner isn’t self excluded due to gambling problems.

I could have used another card but at this point I had my money on this account what’s connected to this card.
 
Last edited:

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
And like I said earlier I didn’t know about my GFs self exclusion at all at that point. If I did, ofc I would have mentioned this beforehand.

My girlfriend isn’t self excluded on this casino but signed up for the overall exclusion for all casinos because she didn’t want to gamble anymore nor receive any emails, commercials, phonecalls from casinos.

I don’t think I did anything wrong in this case.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
To: @L&L-Jan

Why CS sayed " thats fine ".. ?

And after withdraw it is not..

I would payed withdraw and closed account .

Because he never mentioned to the CS agent that his partner had a SE.

This could very well be a SE-ed player who is trying the "partner account/shared card" trick because they share the same debit card. Has been done countless times by addicts, nothing new and wouldn't surprise me.

I even tell you how it works.

- Go to the bank and ask for a card in your partner's name (you can ask for as many as you like, it is your account after all)
- Register a casino account. Contact CS warning them that the card is shared.
- Fill in the form and forge the signature
- Deposit and play.

What the OP has done wrong though (if it is such a case) is that he chose to open an account at a casino group where there was already an active SE. Or he/she thought or didn't know that it would be a problem.
 
Last edited:

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
Because he never mentioned to the CS agent that his partner had a SE.

This could very well be a SE-ed player who is trying the "partner account/shared card" trick because they share the same debit card. Has been done countless times, nothing new and wouldn't surprise me.

I even tell you how it works.

- Go to the bank and ask for a card in your partner's name
- Register an account. Contact CS warning them that the card is shared.
- Fill in the form and forge the signature
- Deposit and play.

What the OP has done wrong though (if it is such a case) is that he chose to open an account at a casino group where there was already an active SE.

I would understand that if the account wasn’t verified with BankID! But I was. BankID is nothing you can share with anyone.

and it’s not possible to go to the bank and open a card in your partners name. Why would anyone go through with all that hassle just to gamble?

I could clearly have used another card but as I was told it was okay to use this I didn’t see a problem.
 

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
Because he never mentioned to the CS agent that his partner had a SE.

This could very well be a SE-ed player who is trying the "partner account/shared card" trick because they share the same debit card. Has been done countless times by addicts, nothing new and wouldn't surprise me.

I even tell you how it works.

- Go to the bank and ask for a card in your partner's name (you can ask for as many as you like, it is your account after all)
- Register a casino account. Contact CS warning them that the card is shared.
- Fill in the form and forge the signature
- Deposit and play.

What the OP has done wrong though (if it is such a case) is that he chose to open an account at a casino group where there was already an active SE. Or he/she thought or didn't know that it would be a problem.


Ok.

In Finland it is impossible to walk to bank and ask for card with partner's name.

Of course can try , but bank will not never give it.

Here it needs shared account and partner needs to ask for own card . Or both needs to ask shared credit card.
 

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
Sorry for what happened but as @colinsunderland said you were mindful enough to cover every angle apart from the one most likely to cause you a problem.

You have to admit your case isn’t exactly bullet proof.
 

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
I think it is because I logged in to my account using my ID - I can say it over and over again - there is no possible way AT ALL my partner could have accessed my casino account.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Ok.

In Finland it is impossible to walk to bank and ask for card with partner's name.

Of course can try , but bank will not never give it.

Here it needs shared account and partner needs to ask for own card . Or both needs to ask shared credit card.

Over here, as far as I know, a joint account will have 2 cards sent at account opening. They will either be in joint names, ie the front of the card would state G & J Jones, or it would be 2 cards, one with G Jones and the other with J Jones. I don't know if its possible but Ive never known anyone get a card in a different name for someone not listed on the bank account. Some credit cards do allow this though, I think Amex do amongst others.
 

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
The account is listed on both of us. The card is in my GFs name. That isn’t the problem here as you can see in the documents filled in. The problem is that my partner have a self exclusion which I didn’t know about. The casino should have mentioned this when I asked if it was okay to use the card.

if I would have lost my deposits - no way they would have refunded my money
 

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
I have more documents where I again asked if it was okay and where I mentioned the card wasn’t in my name. But those are in Swedish. They again told me it wasn’t a problem
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
If your partner is self-excluded through Spelpaus (national wide self-exclusion to all providers under SGA license) it probably it's big no no to accept any deposits from persons method and void whole gameplay to be right action.

I guess that after providing your partners details and casino was able to see self-exclusion, your losses could have been refunded as well if you would have lost your deposits, that's what many casinos have been doing in such cases. Paying any winnings gained from these deposits would then make big exception if they generally in these cases do void gameplay and return deposits like they are doing to you now.

Spelpaus self-exclusions are quite strong ones based on personal id which is not easy to be circumvent like for example Gamstop where you can just change some details. People who are self-excluded like that in Sweden are then sometimes asking their partner/friend to open account as they can't themselves and using them with their own payment methods which casino at some point (usually when coming to withdrawal or other reason to review account) can see is 3rd party who is self-excluded (and if self-exclusion is done through casino itself, outcome is pretty much same).
 
Status
Not open for further replies.
Top