Confiscated winnings

Status
Not open for further replies.

slotter999

Dormant account
Joined
Oct 22, 2013
Location
UK
@Sajsan12 This is an interesting one. It is clearly the case that you are the identified person using the account. The fact you are using a shared account to deposit seems irrelevant to me if they accept shared cards. I've never seen a single line in any regulation which states funds from a shared bank account where one person is self excluded means all bets must be void. Is this even stated anywhere in their own terms and conditions?

It seems the casino have made their own interpretations of those regulations and oddly enough one which favours them financially.

I think your decision to question this with both the regulator and a lawyer is a very wise one.

Please keep us posted.
 

sufferinsilence

Senior Member
MM
Joined
Dec 13, 2017
Location
Belgium
But ... why? Why not use your own card?

It sounds like you’ve been lucky to not have problems before.

Absolutely correct!

Most casino's will also mention in their T&C's to only use bank accounts/cards or e-wallets in your own name. Now you might have the go ahead from 1st line support to use a card in your partners name but when it comes to a withdrawal of about €30k the people that handle the financials will do a deep dive in your details and stuff like this will come to light giving them an easy way out of having to pay out a decent sum.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
@colinsunderland

Becauase we use this card for things like this. I ofc, would have used my card if I knew about this. Something else would be very stupid to do.

She gambled some a few years ago, and if she gambled under this license she have used this card aswell — that I’m not sure about though.

ok, well i don't understand that personally.
You have your bank account with your card, she has her bank account with her card, you both have a joint account with 2 cards, one in each name, but when you deposit at a casino, you use the one in her name? I dont understand why you wouldn't just pick your card up for the joint account and use that one.

I'm sure Jan will update you tomorrow, but I strongly advise if you are gambling anywhere use a card in your name.
 

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
@colinsunderland you misunderstood me. We only have one card to our shared account and it happens to be in her name.

We do have our personal accounts and cards aswell, but we only use this card for online purchases and other “fun” things. I made sure beforehand, as I mentioned before, that it wouldn’t be a problem using this card. So don’t blame me for that. I did everything i possibly could.
 

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
Absolutely correct!

Most casino's will also mention in their T&C's to only use bank accounts/cards or e-wallets in your own name. Now you might have the go ahead from 1st line support to use a card in your partners name but when it comes to a withdrawal of about €30k the people that handle the financials will do a deep dive in your details and stuff like this will come to light giving them an easy way out of having to pay out a decent sum.

yes, I am aware of this.

Then they should have told me it could be a problem when I contacted them in the first place. Not tell me “sure, go ahead, it’s fine as long as you can verify you rightfully use the card”.
 

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
@Sajsan12 This is an interesting one. It is clearly the case that you are the identified person using the account. The fact you are using a shared account to deposit seems irrelevant to me if they accept shared cards. I've never seen a single line in any regulation which states funds from a shared bank account where one person is self excluded means all bets must be void. Is this even stated anywhere in their own terms and conditions?

It seems the casino have made their own interpretations of those regulations and oddly enough one which favours them financially.

I think your decision to question this with both the regulator and a lawyer is a very wise one.

Please keep us posted.

I will.

Thank you for your answer. This is exactly how I see it.

I’ve read the law and regulation numerous times now and can not find anything that state this. Just as you say.

I’m lucky having a close friend thats a business lawyer so I hope he will help me out. 300.000 SEK is a lot of money. And I spent 12 hours gambling for it... All legit.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
@colinsunderland you misunderstood me. We only have one card to our shared account and it happens to be in her name.

We do have our personal accounts and cards aswell, but we only use this card for online purchases and other “fun” things. I made sure beforehand, as I mentioned before, that it wouldn’t be a problem using this card. So don’t blame me for that. I did everything i possibly could.

My apologies, I thought you each had a card for that account. That makes more sense to me as I have more than one account and wouldn't let a gambling transaction go near some of them :)
 

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
My apologies, I thought you each had a card for that account. That makes more sense to me as I have more than one account and wouldn't let a gambling transaction go near some of them :)

Yes, same here. I use my personal account and have to send bank statements to the finance department after using my - personal - card when traveling with work. Which I do a lot. Therefore I rather not use that card for gambling. Simple as that.
 

samdog21

Senior Member
PABnononaccred
PABaccred2
PABnoaccred2
MM
Joined
Dec 9, 2017
Location
jacksonspoint ontario canada
question they swallowed up your deposit np right but when comes time to pay all the bullshit flys like shit to a blanket. If I join a new casino thanks to all the people at meister I verified first before deposit a dime and make them send me confirmation iam fully verified.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Depositing from a joint account is taboo at a lot of casinos, even without a self exclusion issue. So I find it reasonable for you to ask.

Swedish regulations are very strict, so I think it will boil down to that, and I'm no expert.

I will say that Jan is one of the most player friendly reps I've seen over my past decade here.

If he can help you without putting their license or fines at risk, I'm sure he will.

I strongly suggest going forward you deposit from an account in your name only.
 

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
question they swallowed up your deposit np right but when comes time to pay all the bullshit flys like shit to a blanket. If I join a new casino thanks to all the people at meister I verified first before deposit a dime and make them send me confirmation iam fully verified.

Yeah sure thing. I wish I did that aswell. If the CS would have mentioned that It could somehow be a problem I wouldn’t used that card.
 
Last edited:

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
Depositing from a joint account is taboo at a lot of casinos, even without a self exclusion issue. So I find it reasonable for you to ask.

Swedish regulations are very strict, so I think it will boil down to that, and I'm no expert.

I will say that Jan is one of the most player friendly reps I've seen over my past decade here.

If he can help you without putting their license or fines at risk, I'm sure he will.

I strongly suggest going forward you deposit from an account in your name only.

Yes, surely this won’t happen again. I won’t risk it again.
I really thought I was safe using that card after asking multiple times if it was okay. I even got the document for my partner to sign, as you can see in the initial post. Could never imagine this outcome when I did everything right.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
So why did the casino not do further checks at the point the OP made them aware of the situation with the debit card? Why only after he won has this suddenly become a problem? See faults on both sides but particularly with the casinos actions here. I am 99.9999% sure the casino would have said nothing had the player lost.
 

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
So why did the casino not do further checks at the point the OP made them aware of the situation with the debit card? Why only after he won has this suddenly become a problem? See faults on both sides but particularly with the casinos actions here. I am 99.9999% sure the casino would have said nothing had the player lost.

The casino haven’t mentioned the deposits I made with the same card on the other casinos under this license. So yes, I guess you’re right.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
@colinsunderland you misunderstood me. We only have one card to our shared account and it happens to be in her name.

We do have our personal accounts and cards aswell, but we only use this card for online purchases and other “fun” things. I made sure beforehand, as I mentioned before, that it wouldn’t be a problem using this card. So don’t blame me for that. I did everything i possibly could.

then it’s not a shared account, but her account surely? In which case, you’re buggered.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
then it’s not a shared account, but her account surely? In which case, you’re buggered.
@colinsunderland you misunderstood me. We only have one card to our shared account and it happens to be in her name.

We do have our personal accounts and cards aswell, but we only use this card for online purchases and other “fun” things. I made sure beforehand, as I mentioned before, that it wouldn’t be a problem using this card. So don’t blame me for that. I did everything i possibly could.

This is becoming more bizarre and entangled with every post.

So you have a shared account, but it is only in your partner's name? As Dan said, that is not a shared account. How is a casino to believe that? For all they know, you could be using the card without her knowledge. Signatures on a form are easy to forge.

As I said, I will wait for Jan to come back with his info because it starts to sound really strange.

And in your last post, you mentioned that you have more accounts within this group. Which casinos? Did you use the same registration details and the "shared card"? Did you submit the form to them too? Did you make any successful withdrawals from the other siteS?
 

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
then it’s not a shared account, but her account surely? In which case, you’re buggered.

You’re wrong. The account is shared. We both have our SSNs on the bank statement. We just happen to have only one card linked to it. But you’re missing the point... The casino already cleared me using the card. It’s about my partners SE.

quoting slotter999

“I never seen a single line in any regulation which states funds from a shared bank account where one person is self excluded means all bets must be void. Is this even stated anywhere in their own terms and conditions?”
 

Sajsan12

Banned User
Joined
Nov 8, 2018
Location
Sweden
This is becoming more bizarre and entangled with every post.

So you have a shared account, but it is only in your partner's name? As Dan said, that is not a shared account. How is a casino to believe that? For all they know, you could be using the card without her knowledge. Signatures on a form are easy to forge.

As I said, I will wait for Jan to come back with his info because it starts sounding really strange.
Then you don’t read what I say properly. The account is shared. We only have one card linked to the account. The card is issued in her name.

And for the last time - the casino already told me it was fine to use this card. Check the intitial post!
 
Status
Not open for further replies.
Top