sueyh
Senior Member
- Joined
- Apr 12, 2014
- Location
- New Zealand
I understand that but where is it written that after this the fact his wife had a self exclusion matters? Maybe the casino could have asked if there were any self exclusions he was aware of at that time. As far as I know his account is registered in his name, the fact the deposit method is his wifes is a mute point if there was some paperwork done to confirm this and this was not an issue until withdrawal stage.
This couldn't be an issue until the withdrawal, because the casino did not know the card the OP used to belong to someone who self excluded. The OP did not tell the live chat her name, her DOB etc. The OP just asked if he could use the card that belongs to his partner. It is clearly said on his first post, he submitted the documents after he deposited and won the money, not before he used the card.
The fact the card belong to someone who self-excluded absolutely matters.
Think about this,
A player self exclude from a casino, then she uses her husband ID to register, but uses her card, after she loose she can say she should be able to get a deposit back, since she is self-excluded but if she wins, here comes her husband and insists it is him who registered and play.
Does it sounds fair to you? The casino has to pay the deposit back if the player loose, the casino has to pay the winning if the player win?
I'm not saying the OP is this case.
All I'm saying is that is the system the scammer can use. therefor it should not be allowed.