Confiscated winnings

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I understand that but where is it written that after this the fact his wife had a self exclusion matters? Maybe the casino could have asked if there were any self exclusions he was aware of at that time. As far as I know his account is registered in his name, the fact the deposit method is his wifes is a mute point if there was some paperwork done to confirm this and this was not an issue until withdrawal stage.

This couldn't be an issue until the withdrawal, because the casino did not know the card the OP used to belong to someone who self excluded. The OP did not tell the live chat her name, her DOB etc. The OP just asked if he could use the card that belongs to his partner. It is clearly said on his first post, he submitted the documents after he deposited and won the money, not before he used the card.

The fact the card belong to someone who self-excluded absolutely matters.

Think about this,
A player self exclude from a casino, then she uses her husband ID to register, but uses her card, after she loose she can say she should be able to get a deposit back, since she is self-excluded but if she wins, here comes her husband and insists it is him who registered and play.
Does it sounds fair to you? The casino has to pay the deposit back if the player loose, the casino has to pay the winning if the player win?

I'm not saying the OP is this case.
All I'm saying is that is the system the scammer can use. therefor it should not be allowed.
 
This couldn't be an issue until the withdrawal, because the casino did not know the card the OP used to belong to someone who self excluded. The OP did not tell the live chat her name, her DOB etc. The OP just asked if he could use the card that belongs to his partner. It is clearly said on his first post, he submitted the documents after he deposited and won the money, not before he used the card.

The fact the card belong to someone who self-excluded absolutely matters.

Think about this,
A player self exclude from a casino, then she uses her husband ID to register, but uses her card, after she loose she can say she should be able to get a deposit back, since she is self-excluded but if she wins, here comes her husband and insists it is him who registered and play.
Does it sounds fair to you? The casino has to pay the deposit back if the player loose, the casino has to pay the winning if the player win?

I'm not saying the OP is this case.
All I'm saying is that is the system the scammer can use. therefor it should not be allowed.
I understand this. But under the swedish licens it isnt as easy as you make it sound to create an account. Its not like you can sign up using just a name, dob and an email.
The swedish licens requires that you sign up using your personal Bank identification. Therefore this is different.
 
No one's saying casinos are as pure as the driven snow, and don't get on players' last nerve with their all-encompassing rules that punish decent small players.......but ultimately it has the case or it'd be 'one rule for them, another rule for everyone else', surely...

And yes casinos have to have their guard up because scammers operate left, right & centre, and so unfortunately that lack of empathy and complete lack of discretion and margin of error gets passed down to us 'honest' players.

So either have a free-for-all with no rules and have casinos liquidate overnight or abide by simple rules. I'd start at using one's own card to play as a point of reference :cool:
 
I understand this. But under the swedish licens it isnt as easy as you make it sound to create an account. Its not like you can sign up using just a name, dob and an email.
The swedish licens requires that you sign up using your personal Bank identification. Therefore this is different.

And maybe that's why such a behavior is fraudulently used to create account and then trying to claim back deposits which are made with other persons payment method and casinos have refunded these because owner of payment method is self-excluded through Spelpaus.
 
This couldn't be an issue until the withdrawal, because the casino did not know the card the OP used to belong to someone who self excluded. The OP did not tell the live chat her name, her DOB etc. The OP just asked if he could use the card that belongs to his partner. It is clearly said on his first post, he submitted the documents after he deposited and won the money, not before he used the card.

The fact the card belong to someone who self-excluded absolutely matters.

Think about this,
A player self exclude from a casino, then she uses her husband ID to register, but uses her card, after she loose she can say she should be able to get a deposit back, since she is self-excluded but if she wins, here comes her husband and insists it is him who registered and play.
Does it sounds fair to you? The casino has to pay the deposit back if the player loose, the casino has to pay the winning if the player win?

I'm not saying the OP is this case.
All I'm saying is that is the system the scammer can use. therefor it should not be allowed.

Again though, the OP advised the casino of the card issue before he played. Casino said ok. Then at withdrawal stage it's not ok. You see what I'm getting at here? Perhaps they should just have said no until they had checked everything out in the first place.
 
And maybe that's why such a behavior is fraudulently used to create account and then trying to claim back deposits which are made with other persons payment method and casinos have refunded these because owner of payment method is self-excluded through Spelpaus.

I don’t think anyone is so stupid tho to share their BankID with someone else. If youre not swedish maybe you dont understand that you can access EVERYTHING with that.

Bank, taxes, loans, medical journals, shares and yeah. Everything.
 
No need to share bank id to anyone but use own one to login and other persons payment method for deposit. For some reason just such claims have been around lately, not really that uncommon.
 
I understand this. But under the swedish licens it isnt as easy as you make it sound to create an account. Its not like you can sign up using just a name, dob and an email.
The swedish licens requires that you sign up using your personal Bank identification. Therefore this is different.

You seem to be deliberately missing the elephant in the room.

The casino has no idea if it was you joining, or your partner joining with your details.

She was SE'd. You chose to use HER card.

It would of been a lot quicker to of transferred money from The joint account to one of your own cards and you would not be in this mess. Seems like you have tried to line up all your ducks for a free shot at the Casino. Add the fact your so adamant you are correct.

I'm with Colin on this, I'm calling bullshite and believe your a lot more clued up that you make out.
 
No need to share bank id to anyone but use own one to login and other persons payment method for deposit. For some reason just such claims have been around lately, not really that uncommon.

Yeah, i dont know anything about other claims. If you’re self excluded you can’t even log on to your account.

In my case we live on the same adress, share an account. So i dont see any uppside at all for me telling you this if it wasnt true.

I wouldnt have used this card if i knew about my partners self exclusion. Im not stupid.

The casino was the ones who told me about her self exclusion. Just imagine that.
 
You seem to be deliberately missing the elephant in the room.

The casino has no idea if it was you joining, or your partner joining with your details.

She was SE'd. You chose to use HER card.

It would of been a lot quicker to of transferred money from The joint account to one of your own cards and you would not be in this mess. Seems like you have tried to line up all your ducks for a free shot at the Casino. Add the fact your so adamant you are correct.

I'm with Colin on this, I'm calling bullshite and believe your a lot more clued up that you make out.

Please don’t accuse me of this. I really had no idea about her SE.

why in the world would i even ask the casino before if it was okay to use the card then?

i would then assume that the payment would be have been voided from the start.
 
I understand this. But under the swedish licens it isnt as easy as you make it sound to create an account. Its not like you can sign up using just a name, dob and an email.
The swedish licens requires that you sign up using your personal Bank identification. Therefore this is different.

Bank ID means log in name and the password for the bank, is it correct?
You would be surprised how many couple share bank ID, especially you are using the joint account.
 
I’m really fed up with this. I will leave this thread for now. Imagine if you to gambled for your own, hard earned money, gamble for around 12 hours straight, wins 30k euro and then the wins get confiscated. Feels terrible when you thought you did the right thing contacting the casino beforehand to clear the use of the card.
 
I’m really fed up with this. I will leave this thread for now. Imagine if you to gambled for your own, hard earned money, gamble for around 12 hours straight, wins 30k euro and then the wins get confiscated. Feels terrible when you thought you did the right thing contacting the casino beforehand to clear the use of the card.

I'm with you mate, think more should have been done. Best of luck with the case
 
I’m really fed up with this. I will leave this thread for now. Imagine if you to gambled for your own, hard earned money, gamble for around 12 hours straight, wins 30k euro and then the wins get confiscated. Feels terrible when you thought you did the right thing contacting the casino beforehand to clear the use of the card.
Maybe it isn't your fault, it isn't the casinos fault, but its the fault of your partner who let you use her card for gambling knowing she had self excluded previously from the same group of casinos you were playing at.
What I do think, is that, if you had allowed Jan to look into it, you would have had a faster response (as I'm presuming your complaint was through a third party) and you would have more chance of getting something out of it.
 
Again though, the OP advised the casino of the card issue before he played. Casino said ok. Then at withdrawal stage it's not ok. You see what I'm getting at here? Perhaps they should just have said no until they had checked everything out in the first place.

The casino never said he could use the card that belong to someone who self-excluded from their casino.
The casino clearly said it is OK to use someone else card as long as KYC can be done on the card holder.
The common sense is KYC is not going to be successful for someone who has self-excluded from the casino.

Let's talk about the logic here. You are asked to submit your partner's ID, don't you think you will ask your partner if it is OK with her to give ID documents? I mean you don't think it is a really strange that she never mentioned she is self-excluded from them when he said "I'm going to register on Yeti casino, and I'm going to use your card and I need your ID."?

By saying this, I think casinos should not allow people to use someone else card from the first place. I know there are people who is not able to obtain debit/credit card, but as far as I know there is a deposit method for the people who doesn't have debit/credit card.
 
The casino never said he could use the card that belong to someone who self-excluded from their casino.
The casino clearly said it is OK to use someone else card as long as KYC can be done on the card holder.
The common sense is KYC is not going to be successful for someone who has self-excluded from the casino.

Let's talk about the logic here. You are asked to submit your partner's ID, don't you think you will ask your partner if it is OK with her to give ID documents? I mean you don't think it is a really strange that she never mentioned she is self-excluded from them when he said "I'm going to register on Yeti casino, and I'm going to use your card and I need your ID."?

By saying this, I think casinos should not allow people to use someone else card from the first place. I know there are people who is not able to obtain debit/credit card, but as far as I know there is a deposit method for the people who doesn't have debit/credit card.

I said i shouldnt reply anymore, but i feel like I have to here.

First off, i didnt know about my GFs self exclusion at this casino.

secondly, we both use this card frequently for all online purchases, that includes everything from AppStore to paying for cinema tickets, pizza and HBO. I can’t use my own personal debit card for anything like this due to work related stuff.

I didn’t mentioned which casino it was at first. I think it was first when she had to sign the document she got to know that.

I never heard about her having any issues at all with gambling, so that she would be SE’d for gambling addiction wasn’t in my mind at all. I really don’t know what to believe at this point.

I knew like I said earlier that she was registered at Spelpaus, but that wasn’t for any gambling related problems at all.

That isnt the issue though, because SGA told me in the contact with them that the casino only have the right to control the person who’s actually playing.
 
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The casino never said he could use the card that belong to someone who self-excluded from their casino.
The casino clearly said it is OK to use someone else card as long as KYC can be done on the card holder.
The common sense is KYC is not going to be successful for someone who has self-excluded from the casino.

Let's talk about the logic here. You are asked to submit your partner's ID, don't you think you will ask your partner if it is OK with her to give ID documents? I mean you don't think it is a really strange that she never mentioned she is self-excluded from them when he said "I'm going to register on Yeti casino, and I'm going to use your card and I need your ID."?

By saying this, I think casinos should not allow people to use someone else card from the first place. I know there are people who is not able to obtain debit/credit card, but as far as I know there is a deposit method for the people who doesn't have debit/credit card.

So why not do KYC on it before the deposit then? Yes, I think the fact that it's someone else's debit card is a bit mental and probably the casino should have said no. If it's a joint account then surely there are two debit cards though?
 
So why not do KYC on it before the deposit then? Yes, I think the fact that it's someone else's debit card is a bit mental and probably the casino should have said no. If it's a joint account then surely there are two debit cards though?

we only have one to this account because never been in need of another card. Like I said we only used this for online purchases.

I can’t be sure but I don’t think my gf even thought about any SE at all. But like I said, I can’t be sure about that. I just don’t understand why she knowingly would put me through this.
 
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