Confiscated winnings

[sueyh]

I understand that but where is it written that after this the fact his wife had a self exclusion matters? Maybe the casino could have asked if there were any self exclusions he was aware of at that time. As far as I know his account is registered in his name, the fact the deposit method is his wifes is a mute point if there was some paperwork done to confirm this and this was not an issue until withdrawal stage.

This couldn't be an issue until the withdrawal, because the casino did not know the card the OP used to belong to someone who self excluded. The OP did not tell the live chat her name, her DOB etc. The OP just asked if he could use the card that belongs to his partner. It is clearly said on his first post, he submitted the documents after he deposited and won the money, not before he used the card.

The fact the card belong to someone who self-excluded absolutely matters.

Think about this,
A player self exclude from a casino, then she uses her husband ID to register, but uses her card, after she loose she can say she should be able to get a deposit back, since she is self-excluded but if she wins, here comes her husband and insists it is him who registered and play.
Does it sounds fair to you? The casino has to pay the deposit back if the player loose, the casino has to pay the winning if the player win?

I'm not saying the OP is this case.
All I'm saying is that is the system the scammer can use. therefor it should not be allowed.

 

[Sajsan12]

This couldn't be an issue until the withdrawal, because the casino did not know the card the OP used to belong to someone who self excluded. The OP did not tell the live chat her name, her DOB etc. The OP just asked if he could use the card that belongs to his partner. It is clearly said on his first post, he submitted the documents after he deposited and won the money, not before he used the card.

The fact the card belong to someone who self-excluded absolutely matters.

Think about this,
A player self exclude from a casino, then she uses her husband ID to register, but uses her card, after she loose she can say she should be able to get a deposit back, since she is self-excluded but if she wins, here comes her husband and insists it is him who registered and play.
Does it sounds fair to you? The casino has to pay the deposit back if the player loose, the casino has to pay the winning if the player win?

I'm not saying the OP is this case.
All I'm saying is that is the system the scammer can use. therefor it should not be allowed.

I understand this. But under the swedish licens it isnt as easy as you make it sound to create an account. Its not like you can sign up using just a name, dob and an email.
The swedish licens requires that you sign up using your personal Bank identification. Therefore this is different.

 

[goatwack]

No one's saying casinos are as pure as the driven snow, and don't get on players' last nerve with their all-encompassing rules that punish decent small players.......but ultimately it has the case or it'd be 'one rule for them, another rule for everyone else', surely...

And yes casinos have to have their guard up because scammers operate left, right & centre, and so unfortunately that lack of empathy and complete lack of discretion and margin of error gets passed down to us 'honest' players.

So either have a free-for-all with no rules and have casinos liquidate overnight or abide by simple rules. I'd start at using one's own card to play as a point of reference

 

[Slottery]

I understand this. But under the swedish licens it isnt as easy as you make it sound to create an account. Its not like you can sign up using just a name, dob and an email.
The swedish licens requires that you sign up using your personal Bank identification. Therefore this is different.

And maybe that's why such a behavior is fraudulently used to create account and then trying to claim back deposits which are made with other persons payment method and casinos have refunded these because owner of payment method is self-excluded through Spelpaus.

 

[EkJR]

This couldn't be an issue until the withdrawal, because the casino did not know the card the OP used to belong to someone who self excluded. The OP did not tell the live chat her name, her DOB etc. The OP just asked if he could use the card that belongs to his partner. It is clearly said on his first post, he submitted the documents after he deposited and won the money, not before he used the card.

The fact the card belong to someone who self-excluded absolutely matters.

Think about this,
A player self exclude from a casino, then she uses her husband ID to register, but uses her card, after she loose she can say she should be able to get a deposit back, since she is self-excluded but if she wins, here comes her husband and insists it is him who registered and play.
Does it sounds fair to you? The casino has to pay the deposit back if the player loose, the casino has to pay the winning if the player win?

I'm not saying the OP is this case.
All I'm saying is that is the system the scammer can use. therefor it should not be allowed.

Again though, the OP advised the casino of the card issue before he played. Casino said ok. Then at withdrawal stage it's not ok. You see what I'm getting at here? Perhaps they should just have said no until they had checked everything out in the first place.

 

[Sajsan12]

And maybe that's why such a behavior is fraudulently used to create account and then trying to claim back deposits which are made with other persons payment method and casinos have refunded these because owner of payment method is self-excluded through Spelpaus.

I don’t think anyone is so stupid tho to share their BankID with someone else. If youre not swedish maybe you dont understand that you can access EVERYTHING with that.

Bank, taxes, loans, medical journals, shares and yeah. Everything.

 

[Slottery]

No need to share bank id to anyone but use own one to login and other persons payment method for deposit. For some reason just such claims have been around lately, not really that uncommon.

 

[Gaz237]

I understand this. But under the swedish licens it isnt as easy as you make it sound to create an account. Its not like you can sign up using just a name, dob and an email.
The swedish licens requires that you sign up using your personal Bank identification. Therefore this is different.

You seem to be deliberately missing the elephant in the room.

The casino has no idea if it was you joining, or your partner joining with your details.

She was SE'd. You chose to use HER card.

It would of been a lot quicker to of transferred money from The joint account to one of your own cards and you would not be in this mess. Seems like you have tried to line up all your ducks for a free shot at the Casino. Add the fact your so adamant you are correct.

I'm with Colin on this, I'm calling bullshite and believe your a lot more clued up that you make out.

 

[Sajsan12]

No need to share bank id to anyone but use own one to login and other persons payment method for deposit. For some reason just such claims have been around lately, not really that uncommon.

Yeah, i dont know anything about other claims. If you’re self excluded you can’t even log on to your account.

In my case we live on the same adress, share an account. So i dont see any uppside at all for me telling you this if it wasnt true.

I wouldnt have used this card if i knew about my partners self exclusion. Im not stupid.

The casino was the ones who told me about her self exclusion. Just imagine that.

 

[pinnit2014]

Sajsan, meet Gaz

 

[goatwack]

I thought that was only a 6/10 on the Gaz-o-meter, based on his usual 9s and 10s

 

[Sajsan12]

You seem to be deliberately missing the elephant in the room.

The casino has no idea if it was you joining, or your partner joining with your details.

She was SE'd. You chose to use HER card.

It would of been a lot quicker to of transferred money from The joint account to one of your own cards and you would not be in this mess. Seems like you have tried to line up all your ducks for a free shot at the Casino. Add the fact your so adamant you are correct.

I'm with Colin on this, I'm calling bullshite and believe your a lot more clued up that you make out.

Please don’t accuse me of this. I really had no idea about her SE.

why in the world would i even ask the casino before if it was okay to use the card then?

i would then assume that the payment would be have been voided from the start.

 

[sueyh]

I understand this. But under the swedish licens it isnt as easy as you make it sound to create an account. Its not like you can sign up using just a name, dob and an email.
The swedish licens requires that you sign up using your personal Bank identification. Therefore this is different.

Bank ID means log in name and the password for the bank, is it correct?
You would be surprised how many couple share bank ID, especially you are using the joint account.

 

[Sajsan12]

I’m really fed up with this. I will leave this thread for now. Imagine if you to gambled for your own, hard earned money, gamble for around 12 hours straight, wins 30k euro and then the wins get confiscated. Feels terrible when you thought you did the right thing contacting the casino beforehand to clear the use of the card.

 

[EkJR]

I’m really fed up with this. I will leave this thread for now. Imagine if you to gambled for your own, hard earned money, gamble for around 12 hours straight, wins 30k euro and then the wins get confiscated. Feels terrible when you thought you did the right thing contacting the casino beforehand to clear the use of the card.

I'm with you mate, think more should have been done. Best of luck with the case

 

[colinsunderland]

I’m really fed up with this. I will leave this thread for now. Imagine if you to gambled for your own, hard earned money, gamble for around 12 hours straight, wins 30k euro and then the wins get confiscated. Feels terrible when you thought you did the right thing contacting the casino beforehand to clear the use of the card.

Maybe it isn't your fault, it isn't the casinos fault, but its the fault of your partner who let you use her card for gambling knowing she had self excluded previously from the same group of casinos you were playing at.
What I do think, is that, if you had allowed Jan to look into it, you would have had a faster response (as I'm presuming your complaint was through a third party) and you would have more chance of getting something out of it.

 

[sueyh]

Again though, the OP advised the casino of the card issue before he played. Casino said ok. Then at withdrawal stage it's not ok. You see what I'm getting at here? Perhaps they should just have said no until they had checked everything out in the first place.

The casino never said he could use the card that belong to someone who self-excluded from their casino.
The casino clearly said it is OK to use someone else card as long as KYC can be done on the card holder.
The common sense is KYC is not going to be successful for someone who has self-excluded from the casino.

Let's talk about the logic here. You are asked to submit your partner's ID, don't you think you will ask your partner if it is OK with her to give ID documents? I mean you don't think it is a really strange that she never mentioned she is self-excluded from them when he said "I'm going to register on Yeti casino, and I'm going to use your card and I need your ID."?

By saying this, I think casinos should not allow people to use someone else card from the first place. I know there are people who is not able to obtain debit/credit card, but as far as I know there is a deposit method for the people who doesn't have debit/credit card.

 

[goatwack]

"Hey honey, you'll never guess what!"

 

[Sajsan12]

The casino never said he could use the card that belong to someone who self-excluded from their casino.
The casino clearly said it is OK to use someone else card as long as KYC can be done on the card holder.
The common sense is KYC is not going to be successful for someone who has self-excluded from the casino.

Let's talk about the logic here. You are asked to submit your partner's ID, don't you think you will ask your partner if it is OK with her to give ID documents? I mean you don't think it is a really strange that she never mentioned she is self-excluded from them when he said "I'm going to register on Yeti casino, and I'm going to use your card and I need your ID."?

By saying this, I think casinos should not allow people to use someone else card from the first place. I know there are people who is not able to obtain debit/credit card, but as far as I know there is a deposit method for the people who doesn't have debit/credit card.

I said i shouldnt reply anymore, but i feel like I have to here.

First off, i didnt know about my GFs self exclusion at this casino.

secondly, we both use this card frequently for all online purchases, that includes everything from AppStore to paying for cinema tickets, pizza and HBO. I can’t use my own personal debit card for anything like this due to work related stuff.

I didn’t mentioned which casino it was at first. I think it was first when she had to sign the document she got to know that.

I never heard about her having any issues at all with gambling, so that she would be SE’d for gambling addiction wasn’t in my mind at all. I really don’t know what to believe at this point.

I knew like I said earlier that she was registered at Spelpaus, but that wasn’t for any gambling related problems at all.

That isnt the issue though, because SGA told me in the contact with them that the casino only have the right to control the person who’s actually playing.

 

[Lucky Loser]

This whole episode is just plain dodgy IMO.

 

[Sajsan12]

This whole episode is just plain dodgy IMO.

Remember English isn’t my first language, that together with a whole lot of frustration doesn’t make my explanations better.

 

[EkJR]

The casino never said he could use the card that belong to someone who self-excluded from their casino.
The casino clearly said it is OK to use someone else card as long as KYC can be done on the card holder.
The common sense is KYC is not going to be successful for someone who has self-excluded from the casino.

Let's talk about the logic here. You are asked to submit your partner's ID, don't you think you will ask your partner if it is OK with her to give ID documents? I mean you don't think it is a really strange that she never mentioned she is self-excluded from them when he said "I'm going to register on Yeti casino, and I'm going to use your card and I need your ID."?

By saying this, I think casinos should not allow people to use someone else card from the first place. I know there are people who is not able to obtain debit/credit card, but as far as I know there is a deposit method for the people who doesn't have debit/credit card.

So why not do KYC on it before the deposit then? Yes, I think the fact that it's someone else's debit card is a bit mental and probably the casino should have said no. If it's a joint account then surely there are two debit cards though?

 

[Sajsan12]

So why not do KYC on it before the deposit then? Yes, I think the fact that it's someone else's debit card is a bit mental and probably the casino should have said no. If it's a joint account then surely there are two debit cards though?

we only have one to this account because never been in need of another card. Like I said we only used this for online purchases.

I can’t be sure but I don’t think my gf even thought about any SE at all. But like I said, I can’t be sure about that. I just don’t understand why she knowingly would put me through this.

 

[DoubleTree1962]

Shouldn't you be asking your wife which sites she visited. Which ones she closed self exclude.If she on any datebase.

 

[Sajsan12]

Shouldn't you be asking your wife which sites she visited. Which ones she closed self exclude.If she on any datebase.

Like most I trust my gf. But knowing the outcome, yes i should have done that.

 

[sueyh]

That isnt the issue though, because SGA told me in the contact with them that the casino only have the right to control the person who’s actually playing.

I believe your story, but the issue is the casino doesn't know if it is you who play the gamble with your GF card, or it is your GF who play the gamble with your ID.
You said you have to use the bank ID to log in, but the fact you use her card here and there, but she doesn't know your bank ID? It really doesn't make sense.

I believe your story so I hope you can get at least some of the winning, but if the casino reject paying the winning, I really can't say the casino is doing something wrong here.
All I'm saying is whether your story is true or not, the casino has a right to confiscate the winning.

But who knows. Jan is a really good rep, so he might surprise you in a nice way.

 

[Sajsan12]

I can understand it’s easy to see it like that @sueyh but the bankaccount is ours together. BankID is however something very private. If she would be able to use my BankID she would need my phone where the app is installed the same time as my face or my codes. She doesnt have access to any of that.

 

[DoubleTree1962]

You said you use your joint account so if someone needs to see bank statement for work or anything are you going to tell them it's your wife transaction?You said you don't use your card for work related issues and you then said you only have one card?

 

[Sajsan12]

The joint account we use for online purchases and other “fun things”. We only have one card for this joint account. I ofc have a personal card aswell that I use in “real life”. I can’t use my personal card for casino transactions because I use it when traveling/ other work related things and sometimes need to provide the finance department with a statement if I haven’t got any receipts for whatever it might be.

you misunderstood me @DoubleTree1962

The bank statements from the joint account I don’t have to show anyone.

 

[Slottery]

I can understand it’s easy to see it like that @sueyh but the bankaccount is ours together. BankID is however something very private. If she would be able to use my BankID she would need my phone where the app is installed the same time as my face or my codes. She doesnt have access to any of that.

Bank id login and verification and how to use other persons bank id is not really relevant point here but whole story is suggesting possibility that self-excluded persons money is used to gambling which can be really big no no no for casino to accept as SGA is really strict with and especially (which you haven't yet confirmed), is your partner self-excluded through Spelpaus or to casino group you played? That's one relevat point as well which we haven't yet get answer from you.

Even you wouldn't mean to do anything wrong, it unfortunately can be then lesson to learn and not to do again, at least you don't in any case lose any money but only confiscated winnings. These exact similar abuse attempts are happening (like maxd who is working with PAB complaints also mentioned in this thread) so therefore casino will at least have some quite good reason to investigate all in total and provide their view to SGA.

So i really hope your complaint will be handled and also SGA give their decision to have clear advise to all casions who are facing similar issue, can they ignore 3rd party self-exclusions if their payment method is used or dothey need to refund lost money if they have accepted deposit.

 

[sufferinsilence]

All of this could've been avoided if full KYC was done before depositing. So if you want to deposit with a joint bank account card that's not in your name they would've done the full checks, and let you know it's not possible because the owner of the card is SE'd. Instead 1st line support (live chat) gave you the OK to deposit using your partners card and said it "should" be no problem but they most likely didn't do any SE checks. Then when it comes to withdrawing a hefty sum they're going to double check every single thing.

 

[DoubleTree1962]

I will send you the email now. You can reply to that email
21:12
Before




21:12
Before or after deposit




21:11
You can but we will need her ID and utility bill in her name and for her to fill out an authorisation form




21:11
Can I use wife debit card on my account please

 

[Sajsan12]

Bank id login and verification and how to use other persons bank id is not really relevant point here but whole story is suggesting possibility that self-excluded persons money is used to gambling which can be really big no no no for casino to accept as SGA is really strict with and especially (which you haven't yet confirmed), is your partner self-excluded through Spelpaus or to casino group you played? That's one relevat point as well which we haven't yet get answer from you.

Even you wouldn't mean to do anything wrong, it unfortunately can be then lesson to learn and not to do again, at least you don't in any case lose any money but only confiscated winnings. These exact similar abuse attempts are happening (like maxd who is working with PAB complaints also mentioned in this thread) so therefore casino will at least have some quite good reason to investigate all in total and provide their view to SGA.

So i really hope your complaint will be handled and also SGA give their decision to have clear advise to all casions who are facing similar issue, can they ignore 3rd party self-exclusions if their payment method is used or dothey need to refund lost money if they have accepted deposit.

I haven’t answered that because I didn’t want to say anything I wasn’t 100% sure about.

The casino claims my GF is self excluded under their license (if she is, why wasn’t the card transaction flagged when I first made the deposit?)

She says she doesn’t remember but says she never closed any account due to gambling related problems.

Like I mentioned earlier, SGA told me the casino has no right to check my gfs status at Spelpaus because she wasn’t the one gambling.

But yes, I knew she was registered at Spelpaus for other reasons than gambling problems. But that’s irrelevant here after what SGA told me earlier, as I mentioned above.

 

[sufferinsilence]

I will send you the email now. You can reply to that email
21:12
Before




21:12
Before or after deposit




21:11
You can but we will need her ID and utility bill in her name and for her to fill out an authorisation form




21:11
Can I use wife debit card on my account please

Is this on Hyper Casino now?

 

[Sajsan12]

I will send you the email now. You can reply to that email
21:12
Before




21:12
Before or after deposit




21:11
You can but we will need her ID and utility bill in her name and for her to fill out an authorisation form




21:11
Can I use wife debit card on my account please

What is this?

 

[DoubleTree1962]

Yeti casino live chat

 

[Sajsan12]

Yeti casino live chat

Yeah, okay? That wasn’t the info I got. It’s likely that they talked about this matter after this thread or my complaint...

 

[Slottery]

I haven’t answered that because I didn’t want to say anything I wasn’t 100% sure about.

The casino claims my GF is self excluded under their license (if she is, why wasn’t the card transaction flagged when I first made the deposit?)

She says she doesn’t remember but says she never closed any account due to gambling related problems.

Like I mentioned earlier, SGA told me the casino has no right to check my gfs status at Spelpaus because she wasn’t the one gambling.

But yes, I knew she was registered at Spelpaus for other reasons than gambling problems. But that’s irrelevant here after what SGA told me earlier, asI mentioned above.

It just doesn't look any better if your GF is registered to national problem gambler register, what any other reasons person do register to Spelapaus register what only purpose is to be national self-exclusion database through all casinos which have SGA license?

I think SGA have replied you in general without knowing all details and statement from you and casinos side, so at least don't spend your winnings yet but wait that whole process is completed as with this informtion provided they have been having also different opinions about Spelpaus registered people and keeping deposits made from their accounts to casino even made to other persons gaming account.

edit: She got flagged once you provided her personal details, if you use card as deposit method, there can't be block for all with same name than your GF have but when you provide full details it for sure pop out. So it can be just unfortunate lesson for you that you should have completed that verification process before you started playing or have used any other of many payment methods available than use your "fun spending card" and deposit over 10 000 sek to online casino right away. You are not losing any money but will get your deposit back as minimum so you are not in bad position to lose thousands of euros.

 

[Sajsan12]

It just doesn't look any better if your GF is registered to national problem gambler register, what any other reasons person do register to Spelapaus register what only purpose is to be national self-exclusion database through all casinos which have SGA license?

I think SGA have replied you in general without knowing all details and statement from you and casinos side, so at least don't spend your winnings yet but wait that whole process is completed as with this informtion provided they have been having also different opinions about Spelpaus registered people and keeping deposits made from their accounts to casino even made to other persons gaming account.

Was very transparent in the phone call with spelinspektionen.
And provided them over email with all the correspondence with the casino. Yes, sure - if spelinspektionen says the casino made the right call there’s nothing more to discuss.

I have a lot of friends who registered at Spelpaus just for the sake of it. My girlfriends reason was, because she gambled before and stopped, she got a lot of emails and so on that she didn’t want. And register at Spelpaus clearly stops that.

I believed that because if you don’t have any interest to gamble anymore there’s no reason not to register at Spelpaus.

If you’re Swedish you know that Sweden drowns in casino commercials. So I didn’t think that was strange at all.

 

[Sajsan12]

It just doesn't look any better if your GF is registered to national problem gambler register, what any other reasons person do register to Spelapaus register what only purpose is to be national self-exclusion database through all casinos which have SGA license?

I think SGA have replied you in general without knowing all details and statement from you and casinos side, so at least don't spend your winnings yet but wait that whole process is completed as with this informtion provided they have been having also different opinions about Spelpaus registered people and keeping deposits made from their accounts to casino even made to other persons gaming account.

edit: She got flagged once you provided her personal details, if you use card as deposit method, there can't be block for all with same name than your GF have but when you provide full details it for sure pop out. So it can be just unfortunate lesson for you that you should have completed that verification process before you started playing or have used any other of many payment methods available than use your "fun spending card" and deposit over 10 000 sek to online casino right away. You are not losing any money but will get your deposit back as minimum so you are not in bad position to lose thousands of euros.

to answer your edit:

If she gambled at this casino before she most likely used the same card as I did now. That’s what I meant.

 

[Slottery]

So that's something worth of mentioning to you before agree you to use her card over 10 000 sek deposits to gamble online and using card on her name to gamble maybe also is not very smart to do as she see these in statement and might get tempted to play at unlicensed casinos.

Spelpaus don't really stop any affiliates or casinos to send emails and other promotions, but just to block registrations and login attempts but it's just really tool where over 40 000 Swedish problem gamblers have registered their details that they are save from gambling online under any casino which have Swedish license. If your details are there, casinos really are refunding these 3rd party deposits to these people in many incidents as SGA has been really strict about Spelpaus and how it protect everyone who signed there. Don't really understand why many of your friends register there just for fun but of course everyone can do it, just sounds weird if not even gambling.

You mentioned earlier that your GF used to gamble years ago and never had any problems with gambling but now she excluded herself that she didn't gamble as she wanted to stop gambling, this register haven't been existing before 2019 after SGA started to it to cover all casinos under same license.

 

[Sajsan12]

So that's something worth of mentioning to you before agree you to use her card over 10 000 sek deposits to gamble online and using card on her name to gamble maybe also is not very smart to do as she see these in statement and might get tempted to play at unlicensed casinos.

Spelpaus don't really stop any affiliates or casinos to send emails and other promotions, but just to block registrations and login attempts but it's just really tool where over 40 000 Swedish problem gamblers have registered their details that they are save from gambling online under any casino which have Swedish license. If your details are there, casinos really are refunding these 3rd party deposits to these people in many incidents as SGA has been really strict about Spelpaus and how it protect everyone who signed there. Don't really understand why many of your friends register there just for fun but of course everyone can do it, just sounds weird if not even gambling.

You mentioned earlier that your GF used to gamble years ago and never had any problems with gambling but now she excluded herself that she didn't gamble as she wanted to stop gambling, this register haven't been existing before 2019 after SGA started to it to cover all casinos under same license.

That wasn’t really what I meant. I don’t think she gambled for years but still in the beginning of 2019 got a lot of emails from casinos and therefore registered at Spelpaus. I can’t say for sure.
And as I mentioned earlier, I never knew she has any gambling problems and I, even now don’t know what to believe or not.

I won’t speculate anymore in what spelinspektionen has to say. I only have the information I was told earlier today and that’s something else, as I wrote a few times before.

And even if it’s her name on the card we both see it as a shared one, because we both have our SSNs on the account that’s connected to the card and use it frequently, both of us.

 

[Slottery]

You for sure get your reply to your complaint with time, people just want to highlight and make you to understand that there are reasons why casino is making their investigations from your situation as so many incidents happened to tick boxes so they for sure have reason to suspect and investigate whole issue before granting you amount you won.

You were educated enough to contact casino beforehand to check if you can use other person payment method (which many who are totally strangers for online gaming would have failed to do).
Once getting permission depositing over 10 000 sek in very short period without completing verification process.
You luckily won big.
Then you provide requested documents to get paid.
It surprisingly turn out that your GF who card you asked to use is registered to problem gambler database which could possibly been used as reason to try get casino refund lost deposits.
Casino is voiding your winnings.

It's just like maxd who handle complaints in this forum and have quite good knowledge about them also pointed out is something what's happening a lot lately and i have heard exactly same from people working in casinos, so hope you just understand that they have quite good reason to go through everything what happened and possibly consultate SGA as this is exact scenario how at the moment people are trying to complete frauds against casinos.

 

[Sajsan12]

You for sure get your reply to your complaint with time, people just want to highlight and make you to understand that there are reasons why casino is making their investigations from your situation as so many incidents happened to tick boxes so they for sure have reason to suspect and investigate whole issue before granting you amount you won.

You were educated enough to contact casino beforehand to check if you can use other person payment method (which many who are totally strangers for online gaming would have failed to do).
Once getting permission depositing over 10 000 sek in very short period without completing verification process.
You luckily won big.
Then you provide requested documents to get paid.
It surprisingly turn out that your GF who card you asked to use is registered to problem gambler database which could possibly been used as reason to try get casino refund lost deposits.
Casino is voiding your winnings.

It's just like maxd who handle complaints in this forum and have quite good knowledge about them also pointed out is something what's happening a lot lately and i have heard exactly same from people working in casinos, so hope you just understand that they have quite good reason to go through everything what happened and possibly consultate SGA as this is exact scenario how at the moment people are trying to complete frauds against casinos.

I surely understand that. But knowing I did everything I possibly could to prevent any problems it just feels so unfair.

I know for sure my GF doesn’t have any access at all to my BankID, so of course this makes me very frustrated. It’s a fact that she wasn’t the one who was gambling. It was me.

I never had in mind to try to scam the casino or anything like that. If I wanted that I could just have told them I lost my card or whatever after I won big. I was honest about the card from the start...

The casinos reason for confiscate the winnings boils down to that “no one with a self exclusion is allowed to open a new account” and if there is a serious concern that a user tries to circumvent the SE all bets will be voided. At least thats was what I understood from the email.

Therefore, Im looking into if I somehow can see if I used the face recognition when I logged in with BankID to prove it actually was me playing.

For me, I think using my BankID a hundred times is proof enough to show that it was me gambling.

 

[sueyh]

I surely understand that. But knowing I did everything I possibly could to prevent any problems it just feels so unfair.

Actually you did not. You could simply have the card under your name.
The bank account under your name is already there. It's not like you have to go through quite a hassle to open a new bank account.

Getting a debit card under your name that is attached to your bank account is just a couple of mouse click.

What I really don't understand in this story, even though I think you are telling the truth is, why did you want to go through all the hassle like submitting your partner's ID, asking the casino about the card issue etc, when you can get your card by clicking a mouse a couple of times or a simple phone call?

 

[Sajsan12]

Actually you did not. You could simply have the card under your name.
The bank account under your name is already there. It's not like you have to go through quite a hassle to open a new bank account.

Getting a debit card under your name that is attached to your bank account is just a couple of mouse click.

What I really don't understand in this story, even though I think you are telling the truth is, why did you want to go through all the hassle like submitting your partner's ID, asking the casino about the card issue etc, when you can get your card by clicking a mouse a couple of times or a simple phone call?

Because I never been in any need of another card for these kind of transactions. I won’t try to make it sound different than what it is. Because that’s the only reason. I don’t gamble that much anyway so it haven’t bothered me the few times I needed to provide the casinos with my girlfriends ID. It has never been a problem. We after all have this account together for online purchases.

And so you don’t misunderstand, if you haven’t read the thread... I do have a personal bankaccount and a personal debit/credit card. I just can’t use it for these kind of things. Because of work related things.

 

[Gaz237]

And even if it’s her name on the card we both see it as a shared one, because we both have our SSNs on the account that’s connected to the card and use it frequently, both of us.

You can see it anyway you like, especially when it's just to suit your agenda.

The fact is, the card was not a shared card, it was her card. With no connection to you legally and she is a SE'd player.

The joint account is just a red herring, you should of had and used your own card linked to the account and you would of got paid.

I will be shocked if the SGA back you on a pay out. It would open the flood gates to Casino abuse and would be a serious kick in the nuts for SE and responsible gaming.

By rights they should return your deposits and probably ban you from their Casinos.

 

[Harry_BKK]

FWIW I've seen an unusual number of cases exactly like this recently.

It is exactly what I raised in my first posts, but OP categorically denies it to be the case.

 

[Gaz237]

It is exactly what I raised in my first posts, but OP categorically denies it to be the case.

Even if he is genuine, it could not of panned out any worse.

It's almost like the OP read the how to defraud a Casino instruction manual before depositing.

 

[Harry_BKK]

Even if he is genuine, it could not of panned out any worse.

It's almost like the OP read the how to defraud a Casino instruction manual before depositing.

Well, it renders SE practically worthless if Spelinspektionen allows this.

I mean, all of us here at CM have been through various stages of addiction, mild or severe, and are pretty clued up what an addict does or tries to do to have a chance at gambling.

TBH, and I'll be happy if I'm wrong, but this looks more and more like an "insurance" trick. Register, ask if you can use card from "shared account" (don't disclose the SE of the partner), play, win - demand winnings, lose - ask for deposits back. Just imagine Spelinspektionen allowing this!!! Opening floodgates would be an understatement.

EDIT: Or it could be a SE-ed player who is registering an account in the name of her/his "partner". BankID is secure but all you need is the password and access to the mobile phone to get the OTP.

He might have been successful already with other casino groups (being paid or refunded), we don't know. But what has transpired is that the OP is well versed in online gambling, so not an unknowing newbie. In light of that, I am taking everything he says with a grain of salt.