ClubWorldGroup - ID issue

[gambblex]

Symptoms as always in such cases:

1.Arrogance+incompetence,arrogant incompetence and incompetent arrogance.

2.Zero respect to customer

3.Bizarre (it's not a compliment) documents requests.

4.Other

I just had less than lousy 300 bucks in my AladdinsGold account since October. I decided to try their cashout procedure

I knew they will ask for faxback form which I hate I don't know why. I still think it's a most useless thing they all asking for.I didn't even use Visa for deposit there.

Anyway,that time my scanner was busto and I almost forgot about it.

Some time ago I had enough willpower to send them all the funny pictures they want to see,actually,even MORE than they really need for the proof of address.

I must admit that the same week the same documents were approved and cashouts processed at TWO RTG casinos.A little earlier they were approved at other casinos.

I NEVER had an issue regarding my ID.Sure,I need recent bills/statements from time to time. But-none has questioned my ID,okay?

After some time they email me demanding a VALID ID.

???

Okay,I've sent them another recent photo of the same ID. Not necessary,actually.They have enough hard-and software to see that scan of my ID is genuine and valid.

Their cashier,Daniel,was even so kind to provide me with a Wikipedia link to teach me what my ID must look like

I'm very delighted that you know about such thing as Wiki,congrats,Daniel.

The level of your intelligence is that high that I start feeling jealous.

Several more emails with the same result.They incist they need a VALID ID.

I've told them that I find it very offensive that they state that my government issued ID is I N V A L I D.

It's almost two weeks already.

Looks very similar to this https://www.casinomeister.com/forum...ice-regarding-payment-delay-at-rockbet.31824/

I really do not like these situations. Really,guys(casino reps)I feel like sh!t when something like this occurs. And I'm not going to say thanks to those who make me feel like that Why can't we just be ...friends?!

When I WILL get paid the feeling of disgust will remain anyway.

Honestly,I didn't expect this


(I don't know if I should ask CWC rep not to disclose my personal info here?)

 

[just play]

What kind of ID are you using?

 

[chuchu59]

May I add that if support promises you something from the promotions team and they dont deliver they claim it's not their fault citing they are 2 different entities. Sheesh!

 

[The Dude]

...
(I don't know if I should ask CWC rep not to disclose my personal info here?)

No need to worry about that. The casino management is in touch with me at the moment. If you'd like I could have them post some of your chat sessions to show the members that there is two sides of this coin.

I don't care how frustrated you may get, there is no excuse to verbally abuse support reps.

Edited to add: Threatening casinos' customer service reps with "I'll better start trashing your casino and you personally on a certain forum" is a quick way to have your account here suspended. You ought to show some restraint.

 

[vinylweatherman]

Symptoms as always in such cases:

1.Arrogance+incompetence,arrogant incompetence and incompetent arrogance.

2.Zero respect to customer

3.Bizarre (it's not a compliment) documents requests.

4.Other

I just had less than lousy 300 bucks in my AladdinsGold account since October. I decided to try their cashout procedure

I knew they will ask for faxback form which I hate I don't know why. I still think it's a most useless thing they all asking for.I didn't even use Visa for deposit there.

Anyway,that time my scanner was busto and I almost forgot about it.

Some time ago I had enough willpower to send them all the funny pictures they want to see,actually,even MORE than they really need for the proof of address.

I must admit that the same week the same documents were approved and cashouts processed at TWO RTG casinos.A little earlier they were approved at other casinos.

I NEVER had an issue regarding my ID.Sure,I need recent bills/statements from time to time. But-none has questioned my ID,okay?

After some time they email me demanding a VALID ID.

???

Okay,I've sent them another recent photo of the same ID. Not necessary,actually.They have enough hard-and software to see that scan of my ID is genuine and valid.

Their cashier,Daniel,was even so kind to provide me with a Wikipedia link to teach me what my ID must look like

I'm very delighted that you know about such thing as Wiki,congrats,Daniel.

The level of your intelligence is that high that I start feeling jealous.

Several more emails with the same result.They incist they need a VALID ID.

I've told them that I find it very offensive that they state that my government issued ID is I N V A L I D.

It's almost two weeks already.

Looks very similar to this https://www.casinomeister.com/forum...ice-regarding-payment-delay-at-rockbet.31824/

I really do not like these situations. Really,guys(casino reps)I feel like sh!t when something like this occurs. And I'm not going to say thanks to those who make me feel like that Why can't we just be ...friends?!

When I WILL get paid the feeling of disgust will remain anyway.

Honestly,I didn't expect this


(I don't know if I should ask CWC rep not to disclose my personal info here?)

Their cashier is very PATRONISING. YOU have no control over the design of your GOVERNMENT ID, and Wikipedia is NOT any kind of authority, it is merely a resource to which anyone can contribute, whether their contribution is factual, or complete fiction.

If casino security departments are relying on Wikipedia to verify the design of government ID documents, THEY ARE MAD!!!

They should be verifying DIRECTLY with the issuing governments concerned to obtain the most recent, and FACTUAL template for the ID. Each country's IDs look different, even though they have a few of the basics. They are designed to verify a person IN THE FLESH, and some information that casinos THINK should be on an ID are not necessary for this purpose. SOME countries publish less information on these ID documents in order to protect the HOLDER from harm.

Right now, I have in front of me my passport, and it DOES NOT BEAR MY ADDRESS! Would Club World therefore reject my UK Government issued passport for this? The address is omitted because this protects the HOLDER from being burgled whilst on holiday. With no address, there is no way for corrupt airport staff to tip off their criminal buddies where the empty house is. We have also been told NOT to include our address on our external luggage tags, for similar reasons.

Since you had such trouble before, this is something that needs to be fully investigated, as although MOST casinos create no fuss over your documents, there are now at least TWO who are pretty convinced you are a fraudster - let's not beat around the bush, THIS is why you are having problems. Something has convinced them you are up to no good, and you have to prove yourself, but they are not telling you what you have done wrong.

The eventual solution to your Rockbet problem is probably going to be your solution this time.

They think your ID is invalid, but refuse to say WHY, other than the lame excuse that Wikipedia says it should look different.

Although you don't like doing PABs, maybe it would be worth asking Max or Bryan if you could send them the ID that causes these problems, and perhaps they can tell you what they think the problem is with a few casinos, and what you can do to prevent it. This will also allow them to see that the casinos concerned are not mistreating players by incorrectly rejecting perfectly valid ID and document combinations.

 

[The Dude]

@vinylweatherman - please bear in mind you've only heard one side of the story from a member who has threatened the casino to trash them publicly. All we have in the forum is his rant and what he claims happened. Let's wait until we hear both sides before we draw conclusions. Thanks!

 

[vinylweatherman]

@vinylweatherman - please bear in mind you've only heard one side of the story from a member who has threatened the casino to trash them publicly. All we have in the forum is his rant and what he claims happened. Let's wait until we hear both sides before we draw conclusions. Thanks!

There is that, and he does himself no favours by not liking to use the PAB service. If it is TRUE though that they referred him to Wikipedia to tell him what his ID should look like, that I have to be critical of them for relying on Wikipedia as the arbiter on the matter of the design of ID. I would expect something more robust to be in place, to ensure ID is correctly verified.

Clealrly there IS something wrong, since he has hit this problem before, but on the other hand has played at other casinos seemingly without any such issues.

It may of course be a "bonus abuse" issue, and many casinos seem to rattle out various excuses for non payment before the truth comes out. This in turn makes players feel that there is a great deal of DELIBERATE BS being given to players by support merely to promote a reversal and ultimate loss of a cashin rather than struggle against seemingly insurmountable odds to get paid.

There have been many perfectly reasonable work-arounds suggested, for one, if a player can not get hold of a utility bill to prove access to the address, why the HELL can't the casino, on request, simply send them a letter containing a verification code so that the player can use this instead. This is surely MORE reliable than a third party utility bill, and only involves the casino posting a letter. Granted, the player may have to wait quite a while for it to arrive, and then to be able to give the verification code to the casino to prove access to the address. Crypto used to use this system BECAUSE it was that much more reliable, but players who DID have all the documents resented having to wait for the code to arrive.

If the OP will not PAB to get this sorted out, why not let the CASINOS PAB against PLAYERS when they feel they want an issue resolved once and for all, rather than being tossed around with only one side participating their story. I recall Mayflower casino effectively submitted a PAB against a player who REALLY gave them a thorough kicking in the forums over his issue by telling Max that, despite what he had posted and threatened, they were still "looking forward to receiving the PAB". This backed the complainant into a corner - he had NO CHOICE but to PAB, or have his tale of woe cast aside by the majority - when Max is through, the truth will be revealed.

 

[gambblex]

No need to worry about that.

Yep. Actually,it's illegal,right?

I mean -disclose my personal info.But it might save me some time in the future.


Are our personal data exactly as easy accessible as our chat conversations?




BTW, I cashed out at most of casinos accredited here.And the same docs are approved everywhere there.And my chat sessions there are just pure enjoyment to read over and over.

Hmm..I've sent my ID in advance to Boyles long before it was in BBF list here...Odd..they also approved it. But I forgot to deposit

About restraint-very good point.But I sometimes find that I need to come up with something else.

 

[gambblex]

Clealrly there IS something wrong, since he has hit this problem before, but on the other hand has played at other casinos seemingly without any such issues.

Thanks VWM,

I had this "problem" only once with one well known NOTRECOMMENDEDCASINO beginning with "R"

I'm not up at CW group and 300 USD isn't worth to use stalling tactics I think.

Nah,stalling is not so important. I feel insulted.That's the point.

When I have a good experience with payments from new casino I usually send them positive feedback.Or a couple compliments via chat.

Much easier for me than get an explanation why ...LOL

 

[gambblex]

I'm not in a hurry and didn't even ask CWC to reply here.

No need to worry about that.If they don't find it necessary it's not my biggest concern.

You had another 44 hours to process my payment.

 

[The Dude]

I'm not in a hurry and didn't even ask CWC to reply here.

No need to worry about that.If they don't find it necessary it's not my biggest concern.

You had another 44 hours to process my payment.

Have you provided them with the ID docs that they requested?

 

[gambblex]

Have you provided them with the ID docs that they requested?

Having an incredibly easy instant access to our private confidential communications ...

I assume you know the answer.

Their guy visited forum today exactly at the same time when I wrote my post.

No no,that's fine.

 

[clubworld]

Hi Gambblex,

I was sorry to hear of your troubles withdrawing funds from your casino account and I have reviewed the sitation for you.

Unfortunately the ID you have sent us is not sufficient - aside from several other concerns it has no issue date, no expiry date, there is no watermark over the photo, it is not laminated and all the information it does contain is hand written.

The Wiki reference provided to you is not what we use to validate the ID that we receive, but was sent to you as an example of the standard of ID that we require.

We have tried to call you to smooth this out however both the phone numbers you provided are invalid and you have not phoned my cashier team as requested many times, choosing instead to become increasingly aggressive with my support team over live chat.

Please either phone my cashier team from 07:00 - 19:00 UK time any day of the week or provide a valid number that we can call you on and I am sure we can conclude this matter quickly.

Kind Regards
Tom

 

[anniemac]

Looks like there is more to this story than meets the eye.

As players we have certain responsibilities that we have to perform if we want to get paid our winnings. The major one is to comply with whatever the casinos ask as far as identification, with reason. You know you are going to have to send in documentation. Most casinos want a faxback form, utility bill, DL and copy of credit card used. I don't like sending all the stuff in but have found a way to eliminate problems by having most of the stuff saved on my computer and just send it on it's merry way when asked for.

I don't know where you live but if it is the US, I don't know what kind of ID you have cause it's not a driver's license issued by a state in the US. Each states DL look different but they all have the same things on them.

And then invalid phone numbers? Again, your responsibility to change them.

I have had issues with CW over the years, nothing related to payment or major stuff, but have always found them fair and willing to work with you. But you have got to take some responsibility and do what you are suppose to do.

Just my opinion.

 

[gambblex]

You came here to say that my phone number in faxback form which exactly matches the number I've sent you a little later is INVALID?




C'mon,you need to work at your vocabulary guys.It's too limited

 

[The Dude]

Having an incredibly easy instant access to our private confidential communications ...

I assume you know the answer.

Their guy visited forum today exactly at the same time when I wrote my post.

No no,that's fine.

Listen gamblex, I am in no mood to put up with your abrasiveness. Drop it - show respect to the forum and to your host, or you can just leave. I'll assist you to the door - no problem.

I have no access to your private confidential info, nor has the casino forwarded me anything except your "WTF" rant directed toward their customer service staff.

You are making a number of accusations, and we are trying to clear this up. The casino has asked for your ID docs - please provide them that meets their standards. Thank you.

 

[oldtrvlagt]

Looks like there is more to this story than meets the eye.

As players we have certain responsibilities that we have to perform if we want to get paid our winnings. The major one is to comply with whatever the casinos ask as far as identification, with reason. You know you are going to have to send in documentation. Most casinos want a faxback form, utility bill, DL and copy of credit card used. I don't like sending all the stuff in but have found a way to eliminate problems by having most of the stuff saved on my computer and just send it on it's merry way when asked for.

I don't know where you live but if it is the US, I don't know what kind of ID you have cause it's not a driver's license issued by a state in the US. Each states DL look different but they all have the same things on them.

And then invalid phone numbers? Again, your responsibility to change them.

I have had issues with CW over the years, nothing related to payment or major stuff, but have always found them fair and willing to work with you. But you have got to take some responsibility and do what you are suppose to do.

Just my opinion.

Very well said Annie....I think we tend to forget we have to accept some of the responsibilty to get the casinos what they ask for. It's no different than if I use my credit card and forget to sign the back and a clerk asks me for my "valid" I.D. I better be ready to show one (except my passport picture which makes me look like a fugitive)

 

[gambblex]

I had a phone conversation with a lady from your support this summer.

Immediately after my deposit at LuckyRed she informed me that I have to send them a faxback form.

It was a different number.

Now you have another VALID(OMG) yes,valid, number.

And I told you that I have a missed call from PRIVATE number 13th December 06:15 local time.

I'm not sure though who called.

But I didn't see any other attempts from you to contact me.

 

[The Dude]

...
C'mon,you need to work at your vocabulary guys.It's too limited

Last warning - one more and you're outta here.

 

[BMWSTACK]

This post helped me

This post has helped me. I have been using my card to deposit for sometime. I dont get to cash out because im always looking for the big hit. But after reading this post with the invalid ID I said to myself your card is 2 years old and pretty worn out, I wonder if they could even read a copy. Ive tried to scan it and its is very hard to make out. Thank god i didnt hit a big one because i go see a huge problem getting to accept the copy of the card. I wonder what would have happended? I am now going to wait for my new card before i make another deposit. In terms of dealing with issues with the casinos, I know from life experience that I wouldnt be tuning somebody up when I need something. Getting angry at someone is a good way to get yourself to the bottom of the list.

 

[est129]

I had a phone conversation with a lady from your support this summer.

Immediately after my deposit at LuckyRed she informed me that I have to send them a faxback form.

It was a different number.

Now you have another VALID(OMG) yes,valid, number.

And I told you that I have a missed call from PRIVATE number 13th December 06:15 local time.

I'm not sure though who called.

But I didn't see any other attempts from you to contact me.

Gambblex,
You seem upset with no reason. The casino just asks you to send the verification documents, clearly printed and to verify a valid phone number to call you and solve the situation nicely.
It is just simple as that. Call the casino, give them your number to call you and send a copy of your ID as well.

We all do the same, and we do not have problems with the documents if you do it right. Just calm down a bit, there is no need to get upset for simple situations that you can solve.

 

[gambblex]

Gambblex,
You seem upset with no reason. The casino just asks you to send the verification documents, clearly printed and to verify a valid phone number to call you and solve the situation nicely.
It is just simple as that. Call the casino, give them your number to call you and send a copy of your ID as well.

We all do the same, and we do not have problems with the documents if you do it right. Just calm down a bit, there is no need to get upset for simple situations that you can solve.

Thanks Neuro,

I registered at ClubWorld because I've found it in accredited list.

(I'm available right now and always,my phone number ends with 4949)

I'm too familiar with this procedure.

And never had any issues with any decent casino neither regarding bonus terms,my play,or identity verifications.

Exactly the same scans are accepted for withdrawals at at least 30 casinos,most of them accredited here.

Exactly the same scans accepted with various e-wallets and other financial institutions.
Moneybookers approved them faster than I expected.

If a casino needs an ID I don't mind sending it upfront.Like Betfair,Boyles and some other companies do.
I respect this approach very much and appreciate it very high.The same scans were approved there less than in one hour.

Many MGS casinos don't ask anything at all even for large withdrawals.

But it's okay with me if it's necessary for cashier.NP.I have them in a folder on my desktop.

They've met all the criteria everywhere.

 

[Marie2473]

What kind of ID are u using if more or less all the info on it is handwritten? That would npt go for ID here in sweden either.
Sending in docs can be a hassle, but I am glad that they have the security to make sure that there is no money laundrying or other fraudbehaviour.
Ive never had any problems with my docs, I am using a new utility bill and my passport as ID, and it has not been refused by any casino yet.
The only thing I dont understand is the faxback forms. Ehy are they used when u dont use a card to deposit with-

I hope u and the casino iwill sort this out, just call them up or have them call u. Go to livechat and ask them to call u when u are available? =)

Merry X-mas!

 

[gambblex]

What kind of ID are u using if more or less all the info on it is handwritten? That would npt go for ID here in sweden either.
Sending in docs can be a hassle, but I am glad that they have the security to make sure that there is no money laundrying or other fraudbehaviour.
Ive never had any problems with my docs, I am using a new utility bill and my passport as ID, and it has not been refused by any casino yet.
The only thing I dont understand is the faxback forms. Ehy are they used when u dont use a card to deposit with-

I hope u and the casino iwill sort this out, just call them up or have them call u. Go to livechat and ask them to call u when u are available? =)

Merry X-mas!

My ID reveals an info I'd maybe prefer to conceal...

I'm a Scorpio:icon_twis

 

[just play]

My ID reveals an info I'd maybe prefer to conceal...

I'm a Scorpio:icon_twis

Like your eye color?


Why can't you block out whatever this info is and send it?

Or, if you have played at one of their sister casinos and they approved it, maybe that will help. Or maybe even another casino will help out? I don't know, just thinking what could you possibly want to conceal on an ID? Can't be address or name...what else is there? When it expires, maybe that's it?

 

[gloria460]

My ID reveals an info I'd maybe prefer to conceal...

I'm a Scorpio:icon_twis

Enough already, you're just yanking our chains or maybe you just don't have ID in your real name...jeez Louise.

 

[kauphy]

?

reading what you have posted and such. it seems to me you don,t care weather or not you get your money. one thing i don,t understand is why you are being so stubborn why don,t you just pick up a phone and call them and get things done. but no you just keep on posting about how other casinos took all of your i.d without a promble. who cares what they did you have money in this one and as of yet i have not seen you try one thing to get this fixed so you can get your money. never that i know of in any country is a i.d handwritten. to me that seems wrong in and of itself. stop being an ass and pick up your phone and make the call unless of course you have something to hide then by all means keep bitching on here until you are banned.

 

[vinylweatherman]

My ID reveals an info I'd maybe prefer to conceal...

I'm a Scorpio:icon_twis

These replies are too cryptic, it makes it look like you have something to hide.

I doubt you will find "many MGS casinos" willing to pay large withdrawals NOW without ID. Maybe 3 or 4 years ago no ID would have been required for Moneybookers deposits, but the point is you joined a Club World casino RECENTLY, and things have changed. In some respects, for the worse, for many innocent players are having a hard time complying with these ID requests.

The reply from the Club World rep was most revealing, and you have to admit, you were goading him to come on here and explain.

From your comment, it looks like you are NOT sending them your "formal" ID document, but some lesser, and more "casual" ID, such as might be produced locally, a library card for example, and hand written by a clerk, rather than being produced by a larger government agency, where there WILL be a number of security features, such as a watermark. Civil Servants (I was one) can be pretty attentive to detail, and would never dream of producing something that could not be indexed, filed, retrieved, processed for boring statistical purposes, etc. There would be at least an issue date, and some kind of "ID Number", or "Document number" to identify the document.

Passports bear a "passport number" and driving licences bear a "driver number". The formats will differ, but at least some of these features will be present.

Added to this, we have the casino's suspicions aroused by their seeming inability to contact you. This may be their fault, perhaps by not dialling the correct area or international codes as are applicable for THEIR location and service provider, but you should check that you have written the number CLEARLY, so that this is not simply being caused by misinterpretation of your handwriting.

If you are going to conceal information, you should check that this is not information that the casino requires to be able to verify. They will be wanting to see your name, date of birth (to make sure you are old enough to gamble), and if it is present on the ID document, your address (they will have it anyway, on the utility bill). They are wanting to be able to VERIFY all the important information you entered in the registration form when you joined against the copies of the documents you send. They will be wanting to see the edges of any documentation, so they can see it is real, rather than a clever "photoshop" job. Many players run into trouble by cropping the image too closely, and cutting off the edges of the utility bills, or any cards.

Rarely, but increasingly common, players are asked for a photo of themselves holding up their documents, as an accompaniment to the documents themselves. What they mean, but seldom stress, is they want to see your FACE, and in enough detail to see that it matches the photo on your documents. This is the ONLY way they can use these documents as the issuer intended, in a face to face situation. It is annoying, but less annoying than being asked for notarised copies.

Why all these other casinos were happy with your hand written ID baffles me, maybe you gave these casinos something different - a "proper" ID bearing enough security features, such as watermarked photos, to satisfy them. The ONLY things that should be hand written on an ID are your own signature, and maybe that of the issuing clerk.

 

[The Dude]

My ID reveals an info I'd maybe prefer to conceal...

I'm a Scorpio:icon_twis

Okay - I'm going to cut to the chase and end this "chain yanking"

@gambblex - since you've decided to use this forum to "trash" the casino and its employees (like you threatened), we're going to solve this problem.

You have 72 hours to provide a government issued ID to Club World. If you don't comply, your forum account will be closed.

I will back up a player until the cows come home when it comes to being treated unfairly or getting screwed over by a casino. I will also ensure that when a problem is initiated by a member, we'll do our whatever we can to resolve it. So let's solve this problem now.

 

[Tengil]

I must say that of all the casinos I have played at I had the most hassle (by a mile) with docs at LuckyRed. Quite unreal when I compare to other casinos.

Also support could give contradicting information. For example asked about "flushing" withdrawals (if big amounts) and got three different answers the three times I asked

 

[gambblex]

Hi again!

Sorry,don't get me wrong.

I don't conceal anything.

The short reply about my sign was addressed strictly to Marie.

The positive attitude in several replies probably inspired me for this.

Casino cashier has my government issued ID since 4th December 2009.

This document is the one and only which is necessary,obligatory,required,requested,compulsory and so on for any purpose in any situation where confirmation of age,citizenship or anything else is necessary.

This is the only document I submit to open a bank account,for example.

What is requested by casino is not an obligatory document for living and it takes additional time, procedures and additional costs to obtain.Some categories unable to have it.

I informed cashier that I don't have one at the moment.It's not instant to issue.

Sorry again,I posted here no to entertain myself or forum members.

The only reason is that I've failed to get an explanation from CS what EXACTLY is not good with my docs.

Only once I had an additional request from another casino(not accredited here) to provide them with some more information which they know it contains.It wasn't an issue at all ,it was sent and payment processed.

I have no additional requests from CWC cashier. They just don't accept my document.

 

[nisosbar]

I have found that Club World is the most thorough casino with regard to requiring players who wish to withdraw ID documentation. Yes, it can suck if you aren't used to the heightened scrutiny, but that's just the way it is now. Once you've done that, they can confirm that you are good to go. On other axes, they are quite a nice casino, with regard to free chips and variety of games. If you are not prepared to provide such documentation, then you will need to play elsewhere, that simple.

 

[just play]

Hi Gambblex,


Unfortunately the ID you have sent us is not sufficient - aside from several other concerns it has no issue date, no expiry date, there is no watermark over the photo, it is not laminated and all the information it does contain is hand written.

We have tried to call you to smooth this out however both the phone numbers you provided are invalid and you have not phoned my cashier team as requested many times, choosing instead to become increasingly aggressive with my support team over live chat.

Please either phone my cashier team from 07:00 - 19:00 UK time any day of the week or provide a valid number that we can call you on and I am sure we can conclude this matter quickly.

Kind Regards
Tom

Gambblex, they tell you right here what's wrong with your ID.

Also have you called them?

 

[gambblex]

I have found that Club World is the most thorough casino with regard to requiring players who wish to withdraw ID documentation. Yes, it can suck if you aren't used to the heightened scrutiny, but that's just the way it is now. Once you've done that, they can confirm that you are good to go. On other axes, they are quite a nice casino, with regard to free chips and variety of games. If you are not prepared to provide such documentation, then you will need to play elsewhere, that simple.

Yes,I was sure that this is a good group and I know there is a plenty of happy players there.

Sure,better would be to have docs approved BEFORE depositing.

It's obvious.Even if you're a little supersticious.

 

[BubbleG]

To give this player the benefit of the doubt, I used to have a hand written UK birth certificate, I'd have thought though from the calligraphy it would be obviously genuine. I know have a newer printed birth certificate but were I still using the hand written one I would for personal reasons be very upset if it were rejected as ID for any reason. Ranting at the CS though, what is this going to achieve? Now I don't know about the CW group but some casino will let you verify your Id over the phone, a UK Driving License number for eg can verify a name and DOB and the casinos can verify this number with the DVLA so there is no reason for them to see the physical document.

I would also point out that the more awkward and abrasive you are with the CS then it will appear to you that they are being awkward back when the reality is unless you work with them how are they supposed to help?

 

[gambblex]

I'm not ranting,venting,whining.complaining and such.

I didn't do any accusations also.I don't make assumptions that they come up with special requirements only not to pay me.

I had several attempts with different people from CS.

They have my phone number. I confirmed here yesterday my phone number.I had no calls since then.

I also checked another number which was used for our previous conversation.

No incoming calls.

And it wasn't requested MANY TIMES to call them.

I'm used that casino calls if they need to verify something over the phone.

But if they don't accept my docs as the most important part of verification-what's the point then?

 

[gambblex]

About aggressiveness,abrasiveness and so on.

Very sorry about that.

I have no such habit to be rude and had no intentions to really "trash" anything or anyone anywhere.

Actually ,I was about to use a word " discuss".

 

[vinylweatherman]

I'm not ranting,venting,whining.complaining and such.

I didn't do any accusations also.I don't make assumptions that they come up with special requirements only not to pay me.

I had several attempts with different people from CS.

They have my phone number. I confirmed here yesterday my phone number.I had no calls since then.

I also checked another number which was used for our previous conversation.

No incoming calls.

And it wasn't requested MANY TIMES to call them.

I'm used that casino calls if they need to verify something over the phone.

But if they don't accept my docs as the most important part of verification-what's the point then?

Maybe you WILL have to PAB, simply to clear your name.

The rep has said what is wrong with your document, but of course we cannot see an illustration.

Do you know where there is a "sample picture" of the document you are having problems with? This would help the discussion, as we would know what the issues are more clearly.

If this is the ONLY document your government issues to everybody, then it is the duty of the online casino industry to "work with it". It is governments that dictate what documents are required for their citizens, and NOT up to businesses in other countries to dictate to sovereign governments what they should be issuing.

The UK government changed over to photo card driving licenses, but used to issue only the paper ones, bearing no photograph, but using detailed design and calligraphy on the paper document itself, and I believe, a watermark, to show it was genuine. Each document also had a unique number, and if "blanks" were stolen, their numbers were "deleted", so they would be returned as "fake" when checked with the DVLA. Unfortunately, the UK government did NOT retrospectively reissue photo driving licenses, and since they don't expire till the holder reaches 70, there will be many UK citizens with nothing "official" bearing a photo. If they need one, they will have to go and get it, which could take WEEKS.

Club World, however, seem to be offering you an alternative, phone verification. Surely the pair of you (the rep, and yourself) can put your heads together to get this to work. The problem with "normal" CS is that they can phone at random, there needs to be an arrangement for a call to be placed at a specific time, and to be picked up by yourself at that time - this is what you should be able to arrange with the rep, even if not CS.

If you DO PAB, then the casino will give Max all the information, and he will be able to see the disputed documentation.

Although you say this is the ONLY documentation issued, can you prove it by reference to an official source, such as a government website? Such a website may also have a sample picture of it. This could teach Club World what your document should look like according to your government, just as their CS found a generic sample of what they were expecting from Wikipedia.

 

[winbig]

I'm surprised nobody has asked this before - your location says "UA" - where is that?

 

[bernynhel]

Despite whatever accreditation status Club World may or may not enjoy by anyone's estimation, I've seen enough threads about dicey Club World antics so that I, personally, simply don't mess with them. And then there's this, from just moments ago:

 

[Bencuri]

I am interested in what will be the outcome of this story. If he is from th UA, I can believe that he has problems to obtain an ID that suits Club World's needs. We are neighbours with them, and I know of type of IDs in my country, that would also be denied by Casinos with high standards for IDs. For example in case my grandmother would send in her ID to them, I am quite sure that would be also rejected. And it is a bit expensive to have an up to date, modern ID made. So in case this is the situation here, I am sure it can also happen in the UA. Maybe it is more expensive there to make an ID like that. Just an apporximation: I can make a passport in my country for about 30 EURO. My Congolese friend got a government issued one in congo for about 300$. And consider how poor they are compared to us. The pirces are not in realtion with the income you see. So I can imagine gamblex has problems with that ID. But in case you can't loose much from your 300$ withdrawal to make an up-to-date ID, do that! You will have more benefit, because as you see if you don't do, you can withdraw nothing.

 

[bernynhel]

I'm surprised nobody has asked this before - your location says "UA" - where is that?

Given the preceeding post, my guess would be: UkrAine

...since UK is already spoken for.

 

[The Dude]

I'm surprised nobody has asked this before - your location says "UA" - where is that?

Geeze dude! - you need to get out more

 

[vinylweatherman]

Despite whatever accreditation status Club World may or may not enjoy by anyone's estimation, I've seen enough threads about dicey Club World antics so that I, personally, simply don't mess with them. And then there's this, from just moments ago:

Yes, Google does suggest that, but if you click on that "scam" suggestion, the only result in the top 10 that is a specific allegation that Club World is scamming players (by adjusting game payouts lower) is from someone who is suggesting players scam them back by doing "chargebacks" if they are in the US because credit cards are billed using fake companies to disguise the nature of the transactions. Perhaps this is from someone who is pissed off at losing, but I doubt he would be suggesting this had he won.

Google suggestions are not what they seem, and to demonstrate this merely by showing the Google suggestions, but not the page of 10 results that is brought up, is giving a distorted impression of "badness" surrounding Club World. "pain in the a*** maybe, but not inherently corrupt, as is the Virtual group".

 

[Wildfire7]

From Wikipedia:

Internal passport is issued as an identification document within the country.
Citizens are required to obtain the passport at the age of 16 and be in possession of it over the life. The information in the passport includes the full name of the person (family name, middle name, given name), date and place of birth, photograph and signature of the holder, name of spouse if married, names of dependent children (younger than 16 year old), military eligibility, and the address of registration. The passport has no preset expiration date. Changes in marital status, military registration, and place of residence are subsequently recorded in the passport. Additional photographs need to be added at the age of 25 and 45. New passport can be obtained if there is a change in holder's name, most commonly due to marriage. New passports are also issued due to significant wear or tear, or when lost or stolen.

The information in the passport is recorded in Ukrainian language, except for the full name, date and place of birth, and issuing authority, which are given both in Ukrainian and Russian.

The domestic passport is of no use outside of Ukraine, except for travel to Belarus and Russia. For international travel Ukrainians can obtain so called an international passport.

Ukraine had a plan to replace domestic passports with ID cards beginning in 2008 - source Wikipedia

This document is clearly not acceptable, the casino is quite correct to refuse. Case closed (or should be) And if there are hand written entries then this must derive from an old USSR passport or an internal travel permit which has no validity outside the UKraine.
Mike

 

[bernynhel]

Yes, Google does suggest that, but if you click on that "scam" suggestion, the only result in the top 10 that is a specific allegation that Club World is scamming players (by adjusting game payouts lower) is from someone who is suggesting players scam them back by doing "chargebacks" if they are in the US because credit cards are billed using fake companies to disguise the nature of the transactions. Perhaps this is from someone who is pissed off at losing, but I doubt he would be suggesting this had he won.

Google suggestions are not what they seem, and to demonstrate this merely by showing the Google suggestions, but not the page of 10 results that is brought up, is giving a distorted impression of "badness" surrounding Club World. "pain in the a*** maybe, but not inherently corrupt, as is the Virtual group".

I just noticed that, (went back and actually clicked the suggestion because of exactly what you're saying ), but on the next page or two of results, there was

You do not have permission to view link Log in or register now.

Which led me, next, to

You do not have permission to view link Log in or register now.

Which, coupled with the negative posts seen here, is enough to keep me at other RTG sites without feeling as though I'm really missing out on anything, much.

 

[The Dude]

Yes, Google does suggest that, but if you click on that "scam" suggestion, the only result in the top 10 that is a specific allegation that Club World is scamming players (by adjusting game payouts lower) is from someone who is suggesting players scam them back by doing "chargebacks" if they are in the US because credit cards are billed using fake companies to disguise the nature of the transactions. Perhaps this is from someone who is pissed off at losing, but I doubt he would be suggesting this had he won.

Google suggestions are not what they seem, and to demonstrate this merely by showing the Google suggestions, but not the page of 10 results that is brought up, is giving a distorted impression of "badness" surrounding Club World. "pain in the a*** maybe, but not inherently corrupt, as is the Virtual group".

Some of these links/sites have been set up either by a disgruntled ex-employee or competing websites. I wouldn't give them much credence.

Club World has a stellar reputation - they've always been responsive to players issues and needs - they have a proven track record that goes back several years.

And it's a shame that some people abuse their membership by starting threads like these that are nothing more than a meager attempt to damage the casino's business. The OP was asked to produce an acceptable ID. What's the big deal? Why have a baby over it? If you don't have a photo ID, then we need to enter into a discussion. Let's solve the problem. But this guy decides to threaten the casino - threatens to damage their business and make personal attacks, and then he starts this thread.

Read the guy's first group of posts - they are laden with personal attacks. He even flings one at me.

That's not what this forum is all about. If you have a problem, let's deal with it.

Funny thing - as soon as I tell gambblex that his membership relies on his ability to produce the ID that the casino requested, he changes his tone.

@ the OP - you haven't produced the ID yet. You still have a couple of days to do what you need to do. Answer me this though - what type of government issued ID do you have? Just curious.

 

[vinylweatherman]

From Wikipedia:



This document is clearly not acceptable, the casino is quite correct to refuse. Case closed (or should be) And if there are hand written entries then this must derive from an old USSR passport or an internal travel permit which has no validity outside the UKraine.
Mike

I have to disagree, it is what the government currently issues, and it DOES have all that is required of a government identity card. Compulsory, bears the relevant information, etc. Casinos DO state that what is required is a "government issued ID", and despite it's shortcomings, this is what this is. These poorer countries' governments do not have the resources to reissue modern ID cards to everybody in one go. The UK is a RICH country, yet the UK government has baulked at the cost of issuing proper modern ID cards to everybody.

In essence, Club World are saying that this Government issued ID is NOT good enough, but no warning that this might be the case is given in advance, but as an internationally operating business, and one that accepts customers from these countries, it should know about the current standards of documentation issued to citizens, and have additional information in the terms and conditions.

For example:-

"National identity cards from the following countries are NOT good enough to be accepted as proof of ID. Players from these countries must produce an international passport (list of countries here).

This would forewarn players that they had better get the international passport, play elsewhere, or at least try to get documents sorted out BEFORE depositing.

For players who play with very small deposits, and small stakes, the cost of getting these documents may be more than the withdrawal they are getting them for.

Casinos themselves can probably make a "judgement call" on whether a player could reasonably afford to pay for a passport by the amount of money they have been prepared to risk at the casino.

 

[The Dude]

I just noticed that, (went back and actually clicked the suggestion because of exactly what you're saying ), but on the next page or two of results, there was

You do not have permission to view link Log in or register now.

Which led me, next, to

You do not have permission to view link Log in or register now.

Which, coupled with the negative posts seen here, is enough to keep me at other RTG sites without feeling as though I'm really missing out on anythig, much.

The URL you are referring to are complaints from "Actor Eddie" he's a nut case. Do a search on his user name and you'll find threads like this:
https://www.casinomeister.com/forums/threads/about-me.20362/

The guy has a history - I have a crap load of emails from the guy. Talk about a whacko - and he's a real actor to boot

He shouldn't be allowed to have a computer. But you can make your own mind up on that.

 

[Wildfire7]

VWM - Lets not forget we are not talking about a stranded passenger at an airport terminal who has had his passport rejected. His passport has been rejected on the grounds that it is not sufficent documentation on its own.
The casino is seeking clarity and is in no way obliged to accept any document.

Same as a driving licence, it may be sound in its country of origin, but most travellers are aware that if they wanted to hire a car in the UK then they MUST produce an International driving Permit. (if outside the commonwealth or EU)

Mike