HI! I need a friendly advice regarding payment delay at Rockbet

[gambblex]

Hi everyone!

First time ever encountered a problem with withdrawal processing(well,I have another sad story but I'll tell u later)

Well, I have a pending withdrawal request at Rockbet.

Several hundreds Euros.

Btw I see their representative hasn't visited forum more than 2 weeks

Well,I sent them my verification documents. ID,bank statement..

In about one day they email me that my bill is too old- its actually about 5 months old.But they need 2 months old -no problem- I went to the bank and got a most recent statement.

Forgot to say:they also need:ATTENTION: PHOTO OF ME HOLDING MY ID!!!!

I asked them nicely to show me where it is stated in their T&C-they give me a link to their T&C page-http://www.rockbet.com/termsofuse

But does anyone see anything about personal photo?

Well,they found my bank statement of 17June invalid as it doesnt have my home address on it. Every casino accepted my bills.(Btw before this moment I already twice asked them to call me and verify my info over the phone.)

I ask them what do they need? They reply-they need a kind of official mail with my name and address on it-okay-I send them copy of MoneyBookers AddressVerification mail ----sure its also OUTDATED! It has a date of 2nd January on it.

Well I got a brilliant idea-why dont Rockbet send me that official mail
themselves??? NO REPLY

All I got is :

"For verification purposes, we require the bill to be less than 2 months old, which is why we requested you to send us another one."

I have a new bill and official mail and ID --but it seems like I dont have anything

You probably remember they need a picture where Im holding my ID-well I sent them one-where my owh hand holds my own ID-nope !

They want to have my face visible!

Okay . If it looks like sh#t and smells like sh#t its probably sh#t

I dropped a PM to their representative John but dont hope to get a reply soon- his last visit was 2nd June.Good job!

It also takes extremely long time while someone from their support will reply with standard phrase.

I just dont know what to do -Pitch a bitch or send a complaint?

I really dont want to do anything of above mentioned things.

But it looks suspicious already.

Was anybody here asked about photo with his ID in a hand?

This is already enough to smell something...

Thank you in advance!

Good Luck to you all!

 

[Deeplay]

Well if this is true about needing to have photo of yourself holding ID that is then about as absurd as I have every heard. If true it is pure BULL and only being required to stall on payments.

 

[anniemac]

Gambblex,

Did you sign up at Rockbet thru an affiliate site? If so, go to them and see if they can help you out with this.

There is not much you can do except send in exactly what they ask for, put your ID up next to your face and give them a big, old cheesy grin. If they still won't accept your docs then use the PAB, Pitch A Bitch, here but if you plan on going that route, don't post any more here. Make sure and read the rules for PAB. Send Maxd a PM and see what he says.

 

[jas2587]

Hi everyone!

First time ever encountered a problem with withdrawal processing(well,I have another sad story but I'll tell u later)

Well, I have a pending withdrawal request at Rockbet.

Several hundreds Euros.

Btw I see their representative hasn't visited forum more than 2 weeks

Well,I sent them my verification documents. ID,bank statement..

In about one day they email me that my bill is too old- its actually about 5 months old.But they need 2 months old -no problem- I went to the bank and got a most recent statement.

Forgot to say:they also need:ATTENTION: PHOTO OF ME HOLDING MY ID!!!!

I asked them nicely to show me where it is stated in their T&C-they give me a link to their T&C page-http://www.rockbet.com/termsofuse

But does anyone see anything about personal photo?

Well,they found my bank statement of 17June invalid as it doesnt have my home address on it. Every casino accepted my bills.(Btw before this moment I already twice asked them to call me and verify my info over the phone.)

I ask them what do they need? They reply-they need a kind of official mail with my name and address on it-okay-I send them copy of MoneyBookers AddressVerification mail ----sure its also OUTDATED! It has a date of 2nd January on it.

Well I got a brilliant idea-why dont Rockbet send me that official mail
themselves??? NO REPLY

All I got is :

"For verification purposes, we require the bill to be less than 2 months old, which is why we requested you to send us another one."

I have a new bill and official mail and ID --but it seems like I dont have anything

You probably remember they need a picture where Im holding my ID-well I sent them one-where my owh hand holds my own ID-nope !

They want to have my face visible!

Okay . If it looks like sh#t and smells like sh#t its probably sh#t

I dropped a PM to their representative John but dont hope to get a reply soon- his last visit was 2nd June.Good job!

It also takes extremely long time while someone from their support will reply with standard phrase.

I just dont know what to do -Pitch a bitch or send a complaint?

I really dont want to do anything of above mentioned things.

But it looks suspicious already.

Was anybody here asked about photo with his ID in a hand?

This is already enough to smell something...

Thank you in advance!

Good Luck to you all!

I had a problem recieving a withdraw from a casino I sent them every thing they asked for I even had my bank fax a letter yes she has had a account since 1995 etc etc

what they finally was happy with was a cover from a tobacco company magazine with my addie go figure as most billls are not in my name

Good Luck

Cindy

 

[gambblex]

Nice email from Rockbet

Thank you guys !

I highly appreciate your help.

I know this forum is inhabited by fascinating personalities.

ANNIEMAC-unfortunately I rarely sign up trough affiliates.Don't even know what's better-with affiliate or without one. Of cource I dont mind to co-work with good affiliate.


Once again,I love Rival games and was never disappointed with Rival casinos. I mean customer service and payment processing.

I would just continue playing.

But..

Just when I read "we also need your photo holding your ID"-it sure wasn't a good sign.

Btw -a couple mins ago checked my inbox and found a nice message:

"Please be advised that we have received your recent request to reverse your withdrawal from your account at Rockbet. Your reversal is complete!"

But I couldn't make a withdrawal request myself as I have no REVERSE WITHDRAWAL option available. My withdrawal request was made 4 days ago.

Something is definitely rotten here.

Thx again guys.

Thank you ladies.

GL all!

 

[Pinababy69]

Gamblexx, I'm pretty sure that one of our members here (Jasminebed) was also asked to do this absurd thing with the picture of her holding her ID.

Please do use the PAB service, and as Annie stated, you need to refrain from posting any further on the issue.

I would also strongly suggest that you use the search function at the top of the forum, and type in Rival or Rival Casinos. I won't say more than that, but I think some of the stuff that comes up will be worth taking your time to read. Best of luck to you in getting your issue resolved.

 

[RockbetJohn]

You can use the PAB which of course I don't mind and will come back to my email. I have replied via PM and have looked at the security emails sent to the player. All I can say is security has their reasons for asking for more verification and it's a rare event. If this was a common occurrence then we would lose a lot of players and CM would be flooded with complaints. This is only done in cases of suspected fraud and/or where security believes the account is being used by someone else.

I won't disclose more information on a forum since this is confidential information but I have no issues addressing any complaints publicly. In 3 years with This is Vegas and Rockbet I'd say this is maybe the 5th time I have seen the security team make this request. If the player cooperates and the documents turn out to be legit there will not be any issues of payment.

John

 

[chuchu59]

The request for photo with you holding your ID is ridiculous. However, the other requests seem okay to me. They do need some verification. As for John not visiting this forum for 2 weeks, that's not a big problem as they are also extremely busy people and as long as he replies in a timely manner that should be alright.

BTW, I hope your other story can be revealed to us soon. If you need help, it is always at hand.

 

[slotheadlizard]

Gamblexx

I saw your post earlier and was hoping some more seasoned posters would come on and advise you. They eventually did, I know that some of them where very busy with a couple of other important posts/threads. Some of the players are more familiar with Rival, but since John has replied its ok now. I wouldn't be so hasty as to P-A-B yet (your choice of course) as I had heard of some other players having to do similar things.

You did just ask for friendly advise, it didn't really sound like a complaint to me. Good Luck

 

[gambblex]

Thank you for your replies here!

Sure all requirement's are okay.I always do ask casino support if they need my docs and dont mind to send them all they're asking about.I mean official docs.
And up to this point never had troubles with it.

I really hate these things like confrontation, or to be annoying ,or to be aggressive. I don't want neither PAB or send a complaint.Its a bit disgusting for me.

I asked them many times if they're so eager to verify my identity-just send me a letter via regular mail.

I got a PM from John. Today I'll get a brand new bank statement with my address.This financial document also will include big picture of myself sitting at a laptop playing Rockbet and holding my ID at the same time.

GL to all!

 

[mclee321]

I was also asked by a Rival to provide a photo of me holding my ID, I could be wrong but I think it was it was 'this is vegas'.

This was after sending in legit copies of - Passport, bank statement and utility bill.

And they knew full well I had other verified Rival accounts open.

The same system that can bonus ban users across multiple Rival Casino's, can't be used to verify ID that has already been provided before?

Sounds like Bullshit to me.

If there were only '5 or so' other cases in History of this being asked, it seems remarkable 2 of us are posting on the same forum.

 

[vinylweatherman]

I was also asked by a Rival to provide a photo of me holding my ID, I could be wrong but I think it was it was 'this is vegas'.

This was after sending in legit copies of - Passport, bank statement and utility bill.

And they knew full well I had other verified Rival accounts open.

The same system that can bonus ban users across multiple Rival Casino's, can't be used to verify ID that has already been provided before?

Sounds like Bullshit to me.

If there were only '5 or so' other cases in History of this being asked, it seems remarkable 2 of us are posting on the same forum.

This is FAR more common than the rep would have them believe.

Maybe it is MY fault, because I once suggested this as a simple means to break a deadlock between a player and a casino.

It may sound absurd, but it is pretty easy to take a picture of yourself holding up a document. It is FAR LESS easy to go through many of the alternatives.

If there is a requirement to send in a document with a name and address on it, WHY can't the casino send it - surely this would be the MOST EFFECTIVE means of checking the address, since the casino would know EXACTLY what this document THEY sent looked like, and any fraudulent player would NOT be able to concoct an image of it, as they might something that the casino would NOT know the exact format of, such as a utility bill.

The problem seems to be that support are NOT explaining things effectively to the player, and further often use confrontational language, or "blocking" language, in that whatever the player complies with, they come back with an even MORE absurd demand later on.

I have to say one thing about this :-

The same system that can bonus ban users across multiple Rival Casino's, can't be used to verify ID that has already been provided before?

It takes the piss, if a player has ALREADY been verified, they ARE verified FULL STOP. If this database cannot track player verification across all Rival brands, it has NO DAMN BUSINESS tracking their playing history, AND MAKING NEGATIVE DECISIONS BASED ON THESE RECORDS. In the "proper world", this would be plain illegal, and the casino groups involved would face heavy lawsuits for damages for "incompetent" use of possibly inaccurate data.

In UK (and most EU countries), we have a RIGHT to see EVERYTHING that Rival hold about us on their "central database". Unfortunately, in order to exercise this right, we have to find the jurisdiction this database is kept in, and I'll bet Rival have salted it away in some lax jurisdiction that would not allow us these rights.

The more that players are subjected to these increasingly bizarre "security checks", the more this industry is going to look like "a bunch of cowboys" to the decision makers who can pronounce upon the legality or otherwise of their operations.

 

[Nifty29]

I would love to see the US (and Australia for that matter) legalize and regulate online gaming, if for no other reason than to see this kind of crap stamped out and these businesses being held to the same standards as any other land-based operator.

Could you imagine McDonalds having a 'bonus abuser' database of people who have claimed too many free burgers????

I think not.

 

[vinylweatherman]

I would love to see the US (and Australia for that matter) legalize and regulate online gaming, if for no other reason than to see this kind of crap stamped out and these businesses being held to the same standards as any other land-based operator.

Could you imagine McDonalds having a 'bonus abuser' database of people who have claimed too many free burgers????

I think not.

Even if they did, it had DAMN well better be accurate, since I would have the RIGHT to see the data held about me, and the RIGHT to have inaccurate data corrected or deleted. WHO checks that these "bonus abuser" databases are accurate, let alone fair.
The fiasco at Rome casino illustrates the point. The "database" confirmed that the player had "made a number of chargebacks at casinos". It turned out to be VERY wrong, but had this player not raised such a stink, this grossly LIBELLOUS data held supposedly about him would never have come to light, but may have created further instances of unfair treatment. If this were held in the databases of a credit reference agency, there would be the right to inspect & correct it. Casinos, however, say that we CANNOT have these rights, because it might help fraud.

The UK government HAS opened up for regulation, but ALMOST NO CASINO has approached the UK Gambling Commission to apply, preferring instead to flock to places like Malta, where an accident of geography, rather than any degree of competence, have put them on the UK whitelist.

If the US or Australia decide to go the same way, I bet there will STILL be relatively few takers, with most preferring to stick with more lightly regulated jurisdictions.
It would take more than mere regulation by the US and Australia, it would need the big operators to decide to be regulated there, and in enough numbers to ensure that players had plenty of choice without having to look to operations regulated elsewhere.

We DID get an indication of this effect with the mass migration from Kahnawake to Malta of many reputable casinos who wanted to target the EU because of the falling player base in their main US market. It was unfortunate that Malta failed to live up to the expectations of a UK whitelisted jurisdiction, since a great opportunity has been missed (or cocked up).

 

[gambblex]

Paid

 

[Cassa]

I was also asked by a Rival to provide a photo of me holding my ID, I could be wrong but I think it was it was 'this is vegas'.

This was after sending in legit copies of - Passport, bank statement and utility bill.

And they knew full well I had other verified Rival accounts open.

The same system that can bonus ban users across multiple Rival Casino's, can't be used to verify ID that has already been provided before?

Sounds like Bullshit to me.

If there were only '5 or so' other cases in History of this being asked, it seems remarkable 2 of us are posting on the same forum.

I can remember reading here that someone else was asked for a picture holding their ID - so, that makes 3 people posting on the same forum

 

[Jasminebed]

Well, I know when it was request of me by Vegassky that I was not the first, so not all that shocked or surprised. I don't drive or have a passport, and they were happy enough to pay me very promptly after I submitted.

Mind you, the whole time it was available there to play

 

[AussieDave]

The more that players are subjected to these increasingly bizarre "security checks", the more this industry is going to look like "a bunch of cowboys" to the decision makers who can pronounce upon the legality or otherwise of their operations.

I couldn't agree more VWM

Imagine something like this going down at your local bricks and mortar casino.

IMHO until online casinos (exceptions are 32red and so on) actually look at the BIG picture and realise that the more BS they create, the less likely we're going to see online casinos accepted and regulated.

These stupid security checks are doing nothing for popularity & may just be making things a damn side harder for all concerned when going down the regulation path.

Edit: I can understand casinos being paranoid about a new sign-up that uses a credit card for instance. But if a player is using Neteller, Moneybookers, Click2Pay or one of those types that checks the account holders ID and credentials, I don't see why the online casinos always draw another issue from that. That IMHO is just stupid!


Cheers
T

 

[vinylweatherman]

I couldn't agree more VWM

Imagine something like this going down at your local bricks and mortar casino.

IMHO until online casinos (exceptions are 32red and so on) actually look at the BIG picture and realise that the more BS they create, the less likely we're going to see online casinos accepted and regulated.

These stupid security checks are doing nothing for popularity & may just be making things a damn side harder for all concerned when going down the regulation path.

Edit: I can understand casinos being paranoid about a new sign-up that uses a credit card for instance. But if a player is using Neteller, Moneybookers, Click2Pay or one of those types that checks the account holders ID and credentials, I don't see why the online casinos always draw another issue from that. That IMHO is just stupid!


Cheers
T

I have gone through the Neteller checks. These are even MORE robust than many casinos. WHY can't casinos use these Neteller verification checks to pass a player. Funnily enough, casinos DID once say they were happy to be satisfied with the checks Neteller had done for a player, and ONLY required further ID if another deposit method was used.

Later, they started routinely asking for ID, but now it seems there are an increasing number of bizarre, and often pointless, requests.

I do not know what percentage of players are turning out to be frauds, but those who are NOT frauds, yet are subjected to these bizarre requests and threats of non-payment, which ONLY ever come to light AFTER they have deposited, are going to get the impression they have just stepped into a wild west saloon bar to gamble, and the regulars are not at all happy that they won.

I don't believe for one second that only 5 players have been put through such "bizarre" checks, since it is highly unlikely that ONLY Casinomeister members will have suffered. The 60% of players who do NOT participate in player forums should have suffered 60% of the "bizarre" requests (assuming the 60% result is valid from that survey - I would say not, since surely players who do not participate in forums are less likely to participate in such surveys).

 

[RockbetJohn]

well everyone loves to argue here.

If you can find me all 5 players please do so, it's always posters with little to no posting history that always go straight to casinomeister. Casinomeister has over 11,000 members and the players who end up with these over the top requests are mostly new members with no posting history. If they use the PAB service I am always more than willing to participate and let CM get involved in these cases. Not everyone is using Neteller so their first real security check comes on the casino's part. We still need to verify the player and ensure that someone else isn't using their data. I am not saying that the poster in question was fraudulent in any way but security rarely asks for more than ID and when they do it's a case of suspected fraud and if the players are legit it gets solved and paid. If the player is not legitimate they usually end up complaining on forums but not cooperating and dropping the claim completely. I don't want to share casino stats but for millions of players signed up this is truly a handful of requests that surface.

Once again I'm not always on the forums but if anybody needs help you can pm me, email me directly or go to livechat and ask your message get sent to John.

Cheers,

John

 

[gambblex]

 

[vinylweatherman]

well everyone loves to argue here.

If you can find me all 5 players please do so, it's always posters with little to no posting history that always go straight to casinomeister. Casinomeister has over 11,000 members and the players who end up with these over the top requests are mostly new members with no posting history. If they use the PAB service I am always more than willing to participate and let CM get involved in these cases. Not everyone is using Neteller so their first real security check comes on the casino's part. We still need to verify the player and ensure that someone else isn't using their data. I am not saying that the poster in question was fraudulent in any way but security rarely asks for more than ID and when they do it's a case of suspected fraud and if the players are legit it gets solved and paid. If the player is not legitimate they usually end up complaining on forums but not cooperating and dropping the claim completely. I don't want to share casino stats but for millions of players signed up this is truly a handful of requests that surface.

Once again I'm not always on the forums but if anybody needs help you can pm me, email me directly or go to livechat and ask your message get sent to John.

Cheers,

John

MILLIONS


If Rockbet has even ONE million players signed up I would say the level of multiple account fraud must be VERY high there

If HONEST players are getting these bizarre requests, they HAVE to be doing something "wrong" during the registration process. Unfortunately, there is NO-ONE to teach them what they SHOULD be doing.

Most players who have posted about having to send a photo of them holding their documents have then been cleared. They were HONEST, but it was the CASINO reading something into their details that simply wasn't there.

We have made mention before that this industry relies on trust between player & casino. It seems however that casinos DON'T trust players at all, yet the same casinos are taken aback when it is PLAYERS questioning THEIR integrity.

Making a photo of yourself holding your ID is not all that difficult, but I'll bet the "non cooperation" seen on this has more to do with the player feeling slighted (in effect, branded a liar), and digging their heels in and demanding what should be the right of an honest player, which is simply to be treated with respect, and like any other customer.

If casinos are so worried about players using other people's data, they are in the wrong business, since online it is far easier to pass oneself off as another, and photo ID makes NO DIFFERENCE, since the casino do NOT actually MEET the player as they enter the premises.

The purpose of putting photo's on IDs was for FACE TO FACE verification, and the ONLY way a casino is going to get anywhere NEAR this is to.... you've guessed it.... ask for a photo of them holding their ID
This argument is a case for it being ROUTINE to ask for a photo of a player holding their ID, not a "one in a million" scenario.

As to the number of players posting here about being asked to send a picture of themselves holding their documents, some lengthy research through thousands of posts may reveal some, but a poll might reveal more.

It IS around half a dozen who have posted this particular oddity, and it is definitely FAR more common now than before, otherwise there would have been complaints of this going back for years.

There are a lot of long time players who remember when it was "one in a million" to be asked for ANY ID if using certain deposit methods. Somehow, the casinos back then had other ways of verifying the details players used to register their accounts, and thus were happy with that when these certain deposit methods were used for both deposits and withdrawals. I also remember that casinos would actually pay your withdrawal to your requested method, no argument, no bullshit - suddenly they "can't" (or rather "won't") again using bullshit to distance themselves from the decision by using "circumstances out of control" as the general format of the excuse. Long time players don't believe a word of this, casinos were able to "control" these "circumstances" back in 2005, yet with 4 years of advances, now cannot.

New players don't see this, and may well swallow the bullshit about "routine", but long term players know when "routine" is not happening.

Taking this to the extreme, which again may be "routine" by 2012, it could be near impossible for players new to a particular casino to pass verification without a great deal of trouble and anguish, yet at the same time be enjoying great service at the casinos they have become loyal to.
The result of this will be that players will be increasingly reluctant to try a new (to them) casino because they know they might face these problems. This will inhibit new casinos especially, but will also inhibit the process of competition among casinos for the players who already play online regularly. In particular, once a player has suffered an "extraordinary" request such as being asked for a photo of themselves holding their documents, they may consider themselves "tainted", and even MORE likely to face similar problems in the future, with the fear being that the seed of suspicion has been sown, and recorded in a database, and they may NOT be so lucky at the next casino with MERELY being asked for this photo of themselves holding the documents, but face an outright confiscation of winnings and an undefendable allegation of "fraud".

 

[mclee321]

Thanks for the reply John, just for the record after I provided a photo of myself holding my ID I was paid out. Your probably going to get even more annoyed than in your previous post, but all things considered you have no doubt dealt with bigger dickhead's than me in the past. Things to consider -

1. I've never made a complaint here and despite my low post count I've been signed up for a few years at least. Doesn't make me a fraud, a Johnny Come Lately or a liar. I added my thoughts to this particular thread because you were bullshitting.

1. Jumping through hoops just to get a payout is tiresome, after the 'holding the ID' request I was expecting something even more outlandish. Perhaps a DNA sample on a swab? The whole process lasted ages, and coupled with the endless payout times for most rivals I felt I was just being dicked around.

2. Why exactly was I considered a security risk? I long since completed all of the verification at moneybookers (also tiresome), and I've only ever paid through 1 moneybookers account at all of the rivals I've played at. No multiple accounts, no multiple moneybooker accounts and the same CC used to fund the moneybooker account. The CC is the same card from which I sent a statement included in the first ID request. I'm no security expert, but that doesn't look at all suspect.

3. I was bonus banned at rivals, no doubt through your most excellent database records. Why is it no Rival rep ever can explain this system. Jesus, just admit you don't know. This system can obviously track IP addresses and maybe link that to not just countries but specific areas. Of course it can compare sign up records and accounts. Why can it not check verification information? Unless it easily can.

Net result-

I only play at Rival casino Slotto. I've never been messed around and they pay out in 4 hours, makes 5 days look a little crap eh?

The other Rivals will not see another penny, The ID madness (I love feeling like your doing me a favour, paying me my fucking money) and the bonus ban which was never explained, i was just fobbed off (Irish Luck FYI). This has cost all the other Rivals. And trust me they would of made money, because eventually I always lose in the long run.

 

[KasinoKing]

Net result-

I only play at Rival casino Slotto. I've never been messed around and they pay out in 4 hours, makes 5 days look a little crap eh?

The other Rivals will not see another penny, The ID madness (I love feeling like your doing me a favour, paying me my fucking money) and the bonus ban which was never explained, i was just fobbed off (Irish Luck FYI). This has cost all the other Rivals. And trust me they would of made money, because eventually I always lose in the long run.

Well said!

I love Rival casinos as a player, and obviously I promote them too, so it just frustrates the hell out of me that they can't see that this ID crap and bonus banning BS just drives players away.
The number of active players I have now at Rival casinos, who signed up through my site, has dropped to about 40% of what it was 9-months ago.

I've said it before, and I will keep on saying it; Rival Gaming Casinos WOULD be the number one place to play on the net if only they would make a few MINOR changes.

KK

 

[Jasminebed]

well everyone loves to argue here.

If you can find me all 5 players please do so, it's always posters with little to no posting history that always go straight to casinomeister. Casinomeister has over 11,000 members and the players who end up with these over the top requests are mostly new members with no posting history. If they use the PAB service I am always more than willing to participate and let CM get involved in these cases. Not everyone is using Neteller so their first real security check comes on the casino's part. We still need to verify the player and ensure that someone else isn't using their data. I am not saying that the poster in question was fraudulent in any way but security rarely asks for more than ID and when they do it's a case of suspected fraud and if the players are legit it gets solved and paid. If the player is not legitimate they usually end up complaining on forums but not cooperating and dropping the claim completely. I don't want to share casino stats but for millions of players signed up this is truly a handful of requests that surface.

Once again I'm not always on the forums but if anybody needs help you can pm me, email me directly or go to livechat and ask your message get sent to John.

Cheers,

John

Well John, I am one of the folks who was asked for a photo of me holding my ID by Vegassky when I won from the signup ND chip. I certainly wasn't the first or even second, because I had read of such being requested by other players.

I find it a little insulting it was because they "when they do it's a case of suspected fraud" and not that casinos were starting to use this more regularly, for whatever reasons.

Not all players have a passport or driver's licence. I have an Ontario Health Card, government issued photo ID, which does not contain my address. Neither does any other Ontarians'. Most casino terms and conditions simply refer to "goverment issued photo identification", not that they consider a passport or driver's license the only acceptable ID.