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Club World - Still waiting on an ach withdrawal

Discussion in 'Payment Processing Issues' started by Novemberlady1, Jun 23, 2011.

    Jun 23, 2011
  1. Novemberlady1

    Novemberlady1 Full Member

    Occupation:
    ER RN
    Location:
    Texas
    Still waiting on an ach withdrawal that was approved on June 3rd. Never have gotten it and they keep saying it will come.lol.
     
  2. Jun 25, 2011
  3. jod5413

    jod5413 Is That Better?

    Occupation:
    having a good time doing anything
    Location:
    somewhere on the planet
    Try to be patient, which I know is hard. Others have stated that they got their winnings. You have to believe that yours will come, if not sooner, later.
     
  4. Jun 25, 2011
  5. nikkidog

    nikkidog Full Member

    Occupation:
    hair stylist
    Location:
    New York State
    Club World

    I am waiting for a ACH from High Noon which was also approved on June 3rd and nothing yet. Said that they are 100% sure that I will be paid. Hope so because it is a large amount. I won the Random Jackpot there and this was the first part of my withdrawal from that. The second withdrawal I did by check and received it in 3 days.
     
  6. Jun 25, 2011
  7. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    I used check by courier this past week and it arrived within 5 business days. HOwever, I am now going to be on vacation and have won at Aladdin's Gold. So since I won't be at home to receive check, I requested ACH for this next withdrawal.

    I queried support about timeframes for ACH as of today and was told that they switched to another processor and they are back to their more typical 5-7 business days from date of approval.

    I reminded them that my last experience was 10-12 business days and they told me that things have improved since then, due to change in processors.

    FWIW, I believe them.

    Diane
     
  8. Jun 25, 2011
  9. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Diane, I believe in the other CWC payment thread a few people posted they had their ACH cashout within 5 days (for those processed after the first two weeks of June) so things are back to normal it seems. It was certainly a processor issue and CWC were 100% on the level about it the whole way.

    @abby - You can expect to wait 14-21 days as your cashout was done via the old processor, and there is nothing the casino can do I'm afraid. It will arrive but it will be delayed so expect it next week I would think.
     
    2 people like this.
  10. Jun 26, 2011
  11. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    Finally received my ACH payment approved on 5/31/11 on June 20th.
     
  12. Jun 26, 2011
  13. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    good to hear. The delays are frustrating, but we are all getting paid.... just need to be patient. Doesn't come easy for me either.

    Diane
     
  14. Jun 26, 2011
  15. bAdSmoker

    bAdSmoker Experienced Member

    Occupation:
    Secret.... Shhhh...
    Location:
    USA
    Is there a reason that you decide not to have them send you a check?
     
  16. Jun 26, 2011
  17. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    This particular instance was because by the time the check would arrive we will be gone on a family vacation for 10 days. I didn't want the check in the mail -- would rather see it automatically deposited in my account.

    Since it appears they are using a new processor, it appears time lines are back to more normal expectations of 5-7 business days. Good enough for me.

    Only frustration is the usual, that I win big on Friday and have to wait until Monday for any approval process to begin. But a win is a win.

    Diane
     
  18. Jun 26, 2011
  19. Novemberlady1

    Novemberlady1 Full Member

    Occupation:
    ER RN
    Location:
    Texas
    still waiting too for ach payment approved on the 3rd. Glad to see some are finally getting theirs.
     
  20. Jun 28, 2011
  21. weesie

    weesie Ueber Meister

    Occupation:
    retired
    Location:
    Old bag lady with a laptop
    Still waiting too

    Hi,

    I am also waiting for an ACH that was approved on the 7th of June.

    The thing that gets me, is the casino has not even bothered to respond to my e-mail. The only info I have been able to get on this matter is thru the other forum I belong to.

    I know ClubWorld casino group has always been great and reliable, but, I think they have really dropped the ball this time.

    I have done payroll, (if they are doing it like payroll, like twice a month, which is one thing I had heard they were doing) including direct deposits.......... there is no way they cannot know where the funds are for these players.

    Assuming they have contact with the bank in question(I would hope so) they should be able to find out exactly where each withdrawal is and when it will be sent.

    In my opinion, there is no excuse for such shoddy support. Lack of communication is intolerable.
     
  22. Jun 28, 2011
  23. milemaster

    milemaster Senior Member

    Occupation:
    Ego Enhancement Consultant
    Location:
    Yarnbombing, Phlugerstan
    I always received a response to when I emailed the cashier - This email is not visible to you.. Sometimes it took a day or two but I always received a response.
     
  24. Jun 29, 2011
  25. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    received ach

    I did finally receive my ach payment but took almost 1 month
     
    1 person likes this.
  26. Jun 29, 2011
  27. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    As mentioned previously in several threads, a genuine processor issue with CWC means that all cashouts via ACH processed in the first two weeks of June will take 21-28 days.

    Just FYI. Hang in there.
     
    1 person likes this.

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