Novemberlady1
Dormant Account
- Joined
- May 5, 2009
- Location
- Texas
Still waiting on an ach withdrawal that was approved on June 3rd. Never have gotten it and they keep saying it will come.lol.
I used check by courier this past week and it arrived within 5 business days. HOwever, I am now going to be on vacation and have won at Aladdin's Gold. So since I won't be at home to receive check, I requested ACH for this next withdrawal.
I queried support about timeframes for ACH as of today and was told that they switched to another processor and they are back to their more typical 5-7 business days from date of approval.
I reminded them that my last experience was 10-12 business days and they told me that things have improved since then, due to change in processors.
FWIW, I believe them.
Diane
Finally received my ACH payment approved on 5/31/11 on June 20th.
Hi,
I am also waiting for an ACH that was approved on the 7th of June.
The thing that gets me, is the casino has not even bothered to respond to my e-mail. The only info I have been able to get on this matter is thru the other forum I belong to.
I know ClubWorld casino group has always been great and reliable, but, I think they have really dropped the ball this time.
I have done payroll, (if they are doing it like payroll, like twice a month, which is one thing I had heard they were doing) including direct deposits.......... there is no way they cannot know where the funds are for these players.
Assuming they have contact with the bank in question(I would hope so) they should be able to find out exactly where each withdrawal is and when it will be sent.
In my opinion, there is no excuse for such shoddy support. Lack of communication is intolerable.