lockinlove

Staring into the sun
PABaccred
PABinit
Joined
Jan 17, 2014
Location
Canada
Its clear the new management are bitter about this. But taking down those awards only hurts them and not this forum or the owner here so whatever. Alot of gamblers, including thousands on twitch know of casinomeister and its good reputation. So when a casino has won awards, it shows them they are to be trusted. So yeah. Club world is only shooting themself in the foot.

If this is any indication of how that casino is going to be run, i suggest everyone steer very clear from them
 

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
And I guess they don't like being in the reservation.

Here they are trying to erase history. Here is a screenshot of Club World's Awards on 22 Oct. 2016:

View attachment 74749

And here is the same page today:

View attachment 74750

Notice any difference? Perhaps Karolina or any of their reps would like to explain to the forum members what is going on.

Totally mad they would remove something that gives them real credibility and does speak of people not really knowing what they are doing. Even if it was not there intention to try return to CM why
distance themselves that at the very least shows a rock solid history. Very confusing. Seems like our American bretheran have even less choices now ... but you did the right thing and shows real integrity in making what was clearly not an easy or welcome decision. Kudos for that :thumbsup:
 

rena35

Meister Member
Joined
Feb 17, 2012
Location
cyber space
Seeing casinos that you once trusted go thru these things is sad. What troubles me the most is the amount of information given to these places when you manage a cash out. Lucky or unlucky me, i have never came close to cashing out so never verified my account with CWC. I don't know how much USA players can take before we feel enough is enough and stop playing at all. I am very happy to have CM to help when things go wrong but it would be great when we are allowed to play without worrying. It seems like we have been waiting forever :eek2:.
 

clubworld

Rogue casino operator
Joined
Sep 20, 2006
Location
UK
Hi Bryan, Players, Affiliates and others,

I have read this post and just wanted to clear a few things up as whilst I appreciate you are doing your job in informing people of changes I must state a few facts (This post isnt meant to come across rude in anyway btw)

Jonathan as you all know ran the Affiliate Edge group of casinos, He owned 1/3 of the company with 2 brothers (all equally) and for whatever reason there was a family dispute (This is the only part i wont comment on as it should be respected that this is a family matter and the outcome has left 2 of the 3 owners as 50% owners each). I must make it clear, All the staff who were not directly involved with Jonathan and the case have stayed. Thats over 90% of the overall employees. Of course there was a 2-3 week period last year where payments were delayed (all sorted now), But all i can say is that the company is operating at 100% of its capabilities, we have received reassurances from processors, software company, affiliates and other partners we have worked with for over 10 years now.

Bryan has been extremely supportive to the owners with advice and information gathering and i speak for the owners when i say this, we are all grateful for the service Casinomesiter has given us over the years.

The company Club World were never disqualified or discredited by Kahnawake. Kahnawake sent a letter to all US casinos stating that they would be expiring their gaming license to everyone on December 31st 2016 and to make provisions and to remove the logo from your sites. This was a legal email and was taken seriously by us and by all license holders. To obtain a license and keep all parties happy (Affiliates, Players, Partners, Processors, Software providers etc) the company decided that the 'highest level license' for US gaming was the Curasao gaming license. Corrales Group which is a marketing services company of Club World and simply a vehicle for European marketing had been working to obtain a Curasao gaming license. Corrales Group sit are a European company as they deal with our growing European business.
The license will move over as a full license within a matter of time but for now we are hugely grateful to be licensed.

I would like to end by thanking everyone for their support, I guess you find out who your friends are in times of hardship and we have found friends in all corners including Bryan! Even though we respect his current position and truly hope with time and the information we are providing that you can see nothing has changed and its very much business as usual.

On a further note all of December Affiliate payments have now been sent out and we look forward to a great 2017 and wish all forum members a happy and healthy 2017.

With Regards,
Management at Club World Casinos
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I was going to thank the post but then I saw it was signed by Management and not Karolina.

Is there someone else using that account now? It got me confused.
I trust people, not management since that's just a word.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
WOW! Effectively that means no USA-facing sites can ever be accredited as the policy IIRC is not to issue accreditation to Curacao-only licensed casinos then. No KWH license, no can do! So this also means other US-facing sites will be in the same boat surely by now?

For European business a Curacao license is worth the same as a junkie's promise. Unless aiming at the 'emerging' less-regulated East European countries a Curacao-only casino is worthless to any players unless either a Mal/Gib/IoM/UK/Dk/Ald license is held alongside it.

Two questions still remain - why in 2 weeks did nobody at CWC bother to notify Bryan so he had to learn it by checking the site(s)?

Secondly, why remove CM awards from the site(s)?

If ever you need to display them it's now, with only a worthless Cup-o-cocoa license in the pipeline...

It's been handled poorly to be honest, because US players have already been on this thread stating they aren't playing at more, or at least until they know they can still be trusted.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I was going to thank the post but then I saw it was signed by Management and not Karolina.

Is there someone else using that account now? It got me confused.
I trust people, not management since that's just a word.

It is Karolina. She uses the 'clubworld' rep handle. She PM'd me today using the same handle. It can only have been her by what she said, plus I can tell by her style of typing. Put the foil away for pity's sake...

She is the casino manager after all. That makes her management.
 
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Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
It is Karolina. She uses the 'clubworld' rep handle. She PM'd me today using the same handle. It can only have been her by what she said, plus I can tell by her style of typing. Put the foil away for pity's sake...

She is the casino manager after all. That makes her management.

I asked the person who posted and not you. The question still stand.
 

bonustreak

Senior Member
webmeister
Joined
Nov 18, 2004
Location
Home Office
Maybe the new management considers the ClubWorld account here to be owned and accessible by the new management. Karolina may not have had a choice but to turn over the login info..
 

clubworld

Rogue casino operator
Joined
Sep 20, 2006
Location
UK
Hi All,

Thank you for your comments. I do apologise for not being active recently especially on this thread however I was off from Thursday last week.

I posted the previous reply on behalf of management from my usual clubworld account.

In regards to the CM awards logos there was some confusion and we meant to remove the accredited by CM logos not the awards. I'm very proud of what we achieved via CM and I'll never remove my best manager title. We will get the awards logos back on site.

I hope this clarifies the situation.

Kind Regards,
Karolina
 

cashley356

Dormant account
PABnoaccred
Joined
May 20, 2015
Location
Los Angeles South Bay
Club World Removed

With a very heavy heart, I've had to remove the Club World Group of casinos from the accredited section at Casinomeister. They have been listed here since 2006 - and we have had some awesome times together.

What happened?: there has been a recent major change of direction that this casino group has taken. The primary operator, who was instrumental in making this casino group one of the best casino groups ever, left the company several weeks ago. He had the final word in every player issue - every decision that this casino operation would make. We saw eye-to-eye on player philosophy, and he could always be counted on to do the right thing. Always. He was one of the best operators that I have ever known, and I've been in the business going on 19 years.

He left the company several weeks ago, and since then there have been a number of changes that unfortunately disqualify them from accreditation. Firstly, they are no longer licensed as far as I can tell. They had a Kahnawake license up until 31 December, but that is no more. Licensing is a major issue for being accredited, and casinos must be licensed (preferably in the EU or UK) in order to be listed. At the moment, there is only a vague reference to an office in the Czech republic on the casinos' websites. There is also a reference to a obscure Corrales Group. There is no such thing - no website or anything to give it any substantiation. So that looks pretty bogus to me.

This hurts personally. Club World has been a sponsor for the Meister Meeting since its conception in 2007. They have sponsored the Las Vegas casino dive crawl. They have churned out some awesome player experiences, won numerous Casinomeister Awards like Best US Facing Casino, Best Casino Group, Best Affiliate program - and Karolina, who is still there, Best Casino Manager two years in a row. So they were truly awesome, but unfortunately the linchpin has left the house. I really hope that he reappears in the future with a new brand somewhere. We know that if this occurs, we will have an awesome casino group at hand. I wish him well and good luck.

And I wish the current Club World group total and much success. It is just unfortunate that the changes have given me no choice but wish them well, and send them on their way. Good luck to all.

I noticed about a month ago that i NEVER managed to win while playing at any of the Club World casinos---Club World, Aladdin's Gold, Lucky Red, or All Star Slots. I even messaged them about it. Now I know why. Thanks, Casinomeister, for enlightening us. Regards, cashley356.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
In regards to the CM awards logos there was some confusion and we meant to remove the accredited by CM logos not the awards....

I'm sorry Karolina, that is simply not true. Your boss has not been upfront about this. His words exactly: "We will remove any mention of your site and all links to you from all our web pages over the weekend."

He meant the awards and nothing less. It was the conclusion of a overly hostile email that I received where he accused me of more or less being a puppet of the formal operator. If you are going to be posting messages from your new bosses, please make sure that they aren't blowing smoke your way.

The question that I have is who is training these guys who have never run an online casino before? I don't have a warm fuzzy feeling that they know what they are doing.
 
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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Without trying to sound all cloak-and-daggers about it I would strongly suggest that any and all readers here take what they now hear from CWC with a big pinch of salt (wiki: "means to view something with skepticism, or to not take it literally"). In recent days I've been out-right lied to about the situation at CWC by CWC people. I see no point in naming names so suffice it to say that this does not give me a good feeling about how things are going.

FWIW, yes, I understand that times of change are stressful and good people get asked to do bad things but trust me when I say that some lies are done under duress and some lies are dished out freely. I've been around this business long enough to feel that I have some notion of the difference.
 

tomgalanis

First Look Games
webby
Joined
Dec 8, 2009
Location
London, United Kingdom
Popular, well respected leader leaves and is replaced by a heavy (tiny) handed type who has no clue what he's doing...

Where have I heard this story before?
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Looks like this casino can be deleted from my desktop. :rolleyes:
Hadn't played there for ages anyway since they stopped processing WD's to Skrill which was supposed to only last a couple of days but it was never put back in place.
 

lockinlove

Staring into the sun
PABaccred
PABinit
Joined
Jan 17, 2014
Location
Canada
Figured as much. I knew as soon as I saw it removed it was out of bitterness. And messaging and insulting the owner here is childish. Grow up. You dont get a good reputation by being Mr. Tough Guy. You get it by showing empathy, compassion, strong personality traits, trust and a willingness to work with the community.

Its okay to ask for help and guidance on how to run a business too. No need to walk in like Mr know it all and offend everyone around you. I feel sorry for the employees.
 

clubworld

Rogue casino operator
Joined
Sep 20, 2006
Location
UK
I'm sorry Karolina, that is simply not true. Your boss has not been upfront about this. His words exactly: "We will remove any mention of your site and all links to you from all our web pages over the weekend."

He meant the awards and nothing less. It was the conclusion of a overly hostile email that I received where he accused me of more or less being a puppet of the formal operator. If you are going to be posting messages from your new bosses, please make sure that they aren't blowing smoke your way.

The question that I have is who is training these guys who have never run an online casino before? I don't have a warm fuzzy feeling that they know what they are doing.

Hi Bryan,

I can only provide you with information passed onto me while I was off. I'm not sure what was included in the email conversation between you.

I think that best way going forward is to set up a meeting so you can speak eye to eye with the owners, ask questions and clean the air. They will be more than happy to speak to you at the ICE if you will find a time.

As you know we have a team of people over here who have been working for 5+ years at the CWG, the operation of the business remains as it was before.

Kind Regards,
Karolina
 

slotmaster

Paleo Meister (means really, really old)
Joined
Apr 2, 2011
Location
Ontario
Well hopefully casinomeister can meet with the new owners and work it out but ya when club world employees are leaving on top of what has happened so far it's not looking good.:(
 

osulle

Paleo Meister (means really, really old)
CAG
mm1
mm4
Joined
Jun 19, 2009
Location
In my head
I agree with Dunover; if Clubworld wants to concentrate on European markets then it would be wise to have a European license say Malta or similar. I have no idea if an RTG casino can get a European license but I can't see why not?

I do see that Jackpot Capital has a cup-of-cocoa license as Dunover says:D What a mess this whole thing is. Anyway we have seen this before, casino has a big problem then promises that everything is alright then things go drastically downhill. People stop being paid etc. I would stay far far away from CWC group. I wish Karolina all the best and hope she finds a job elsewhere as she is an excellent rep and I am sure another casino will grab her up. Hey maybe Guts can hire her to be their rep:p (only kidding).

I think this situation is the start of a death roll of this casino group. I hope not but I guess that remains to be seen. I'd hate to see the day this group is listed in rogue town.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I'm sure a RTG casino could apply for a UK/European license but I'm not sure that the games would stand up to the testing procedures here as they have to be certificated and are of uncertain RTP for the player. At present you can play RTG at a few European-facing sites but I'm pretty sure none are licensed here. RTG serve what is a niche market, i.e. N.American - facing and apart from KK nobody plays them in Europe :D so a RTG casino would face two challenges in that quest: firstly game certification and then the competition from established software with provable RTP.

Having said that RTG games lately are catching up with the slick and polished European productions and in my work I have noticed this change so maybe...?
 
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