Club World Casino: changing T&C of nd bonus after I won 1100 USD!

BMWSTACK

Ueber Meister
Joined
Nov 26, 2009
Location
US
Don't play RTG. I play microgaming, netent and a few more. Around 100 casinos. None of them have any max cashout rules. So for me the standard in casinos is no max cashout. He even asked with the specific bonus code and got the answer no max cashout. It can not be any clearer than this. I don't care if he tried to take advantage of the casino or not. I do that all the time. Ask for bonuses, comps etc. Guess what, I have always been paid or had what any live chat support person have told me. Anything else would be a scam IMHO. Of course obvious errors can't be honored, but max cashout or no max cashout is a pretty clear question impossible to missunderstand.

FYI, I have never heard or seen a RTG ND deposit without a max cashout, the terms differ from casino to casino, but all the RTG's have max cashouts. I take my position of them not having to honor because I am used to this standard with RTG. I have even tried to put myself in the OP's position. Now I wouldnt ask what the max cashout is because the terms are normally written with the codes, but I am pretending that I did ask and they said no max cashout on a code. I pretend I get it to $5000.00. I go to cashout and they say the max is $1,000.00 because it is 10x max and my ND deposit was $100. I would be upset, I would take it up with someone, but after I was told that there was nothing they could do because it was standard, I would then have to get over the frustration real quick and be happy I won something on a free deposit.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Whatever the ruling was he didnt break a single term. He wasnt enrolled in College or University. Period.

Schadenfreude ITT.

The whole CWC student thing again?? Sigh. Some people are like a brain-damaged greyhound with a rubber boot - they just won't let go. (Before anyone goes off screaming I did not say he was a dog its just a figure of speech)

You're right though, let's ignore the ruling of those who know the FULL story. Better still, let's replace the PAB service with 'trial by forum' where the most persistent whinger wins.

Oh, and I take no pleasure in the misfortunes of others. If you want to insult me, you could at least be a man and do it in English.
 

secret2

irishbrit62
Joined
Nov 30, 2008
Location
New York, United States
Look,

Read the T&C's carefully, know that it's a good thing to send in all docs before playing at an accredited casino.

When playing a ND (FREE) bonus ..just KNOW that it has restrictions..I.e ..a limit of 10x OR 5 x the ND amount.....

...come on, really? You expect a non-maxout withdrawel? really?



Take responsibility. Read the terms and stop relying on Live Chat.

Email support and/or manager for clarification if you are not sure.


Live chat. It needs help in some casinos...others?..they are awesome.

Just double check with support and Manager of that casino via email ,if you are not sure/ or can't be bothered to read the T&C's.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Live chat stated there is no max cashout. The op should ask himself how this answer altered his betting strategy eg bet size, games played etc. If he was going to play the same games with same bet sizes the answer made no material difference. If the answer from live chat had affected a decision then the casino is liable. Say if this were a deposit bonus, mx cashout and 10x cashout makes a huge difference and the max cashout statement should be honoured. If I am not mistaken, the op will have an opportunity to cash out an extra $3000 if he wins on the $300 chip so the casino is really acting in good faith. Just because live chat said something inaccurate but which did not affect a decision or playing strategy is not a reason for forcing the casino to pay up. The casino will have to contend with plenty of disgruntled customers who won a lot but were only paid 10x the bonus amount. In fact, many may already be asking to receive the $300 chip.:p
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Well I can understand it would be frustrating, but CW admitted their chat person made a mistake and compensated the OP quite generously IMO. But CW should maybe take this opportunity to train their chat reps better, this kind of cock-up could be very damaging to them.

That being said, I don't understand a lot of complaints coming from people who win on free chips and think the casino's ripping them off because there are high WR and max cashout. I think it's awesome that any casinos give out free chips at all, they're not obligated to do it.

But let's see if my story changes in a few days on my birthday....:D
 

Brooklyn

Dormant account
Joined
Feb 10, 2010
Location
On the Hot Mess Express
I don't know what rubber dogs or greyhound boots have to do with all of this :what: but I really do think the original statement should be honored. If it was me I would be upset too. However; I do see where some posters are coming from with the "if you play online you know that all ND at RTG's have a max cashout" because it's true. Bottom line for me was the live chat agent was given the code and never even bothered checking.

Either way I would like to see CWC chime in on this if they could.
 

P.V.

Senior Member
webmeister
Joined
Apr 17, 2010
Location
Turn around...
This is an accredited casino here at CM, one of the requirements is to have in house support.

Chat would be in house support, so chat told the OP this: Katrina: ok there is no maximum cash out for this coupon.

Why the debate they should pay the OP and train staff if there's a problem moving forward.

In short the chat operator is employed by this group per their accredited status and therfore should pay up, period. :(
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
BTW their T&Cs say:

12. The maximum cashout on all non-deposit bonuses is 5x the bonus amount and the timeframe is 30 days unless stated otherwise.

Also note the 5x max cashout in the T&Cs.

Edit: they have at least once ruled against a player even if their T&Cs didnt even support it.

Not at CW it is always 10X unless it says no maximum, which sometimes it does on special offers or cash-back bonuses
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
If we should ignore what the CW Casino reps say, then anything they tell you on live chat should be taken with a pinch of salt.

I cannot understand how their word only applies in some circumstances. When it may be beneficial to the player then they can swing around any term and claim what they confirmed in writing is NOT valid.

If I were told on live chat that I would receive a ND Bonus with no max cashout at the places I play,I hold them to it and 100% of the time they have the integrity to honor their statements.

This is just another debate that will go nowhere as we have people sitting on either side of the fence. Why even bother to contact live chat in future if you cannot trust what they say.

Nate

this is why I always keep copy of the chat and in 100% of the cases that I was told incorrect information that affected my withdrawl they abided by what I was told after I send them a copy of the chat. Recently even paid all my winnings versus the $500.00 installments they tried to pay me because I had contacted chat and verified I would be paid the entire amount if I won. (and I specifically asked about others being paid only 500.00).
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
Not at CW it is always 10X unless it says no maximum, which sometimes it does on special offers or cash-back bonuses

From their T&Cs (Bonus Terms and Conditions):
12. The maximum cashout on all non-deposit bonuses is 5x the bonus amount and the timeframe is 30 days unless stated otherwise.

The 10x comes under the "unless stated otherwise".

Edit: I think everyone who is on the players side acknowledges the 10xmax that is standard but the question that needs to be answered is that to what point can live chat be hold responsible for what they said. Again many posters always repeat that check with CS if you are unsure. Have we come to a point where everything live chat says should be ignored?

And as for the poor provocing attempt by a certain poster. Thats truly pathetic.
 
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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Whatever the ruling was he didnt break a single term. He wasnt enrolled in College or University. Period.

If you're talking about last year's case you are quite mistaken.

"The truth of the matter is that under UK law a person in this particular guy's situation is legally classed as a student, there's actual legal precedent for this. In other words CWC was fully correct and within their rights to rule on this case as they did. In fact they would have been remiss to have done otherwise." (Old URL)

As to provocations, ignore it or Report it but let's move along.
 
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