- Joined
- Aug 22, 2010
- Location
- Nowhere
The story begins on the 17th of April when I decided to deposit at CGC, after about one or more year.(I’ve found difficulties there so I left them)
I deposit 100 and get 77.WR I really don’t remember, it seems to me 30 x.
Ok, as usual I take note and when I think to have met the WR I ask for in chat.I have to play more. And I can’t control anything only asking in chat. Finally I’m ok, and I request my withdrawal .
Come in CG the next day and reverse ,my winnings of 600, without any bonus. So I’m not under any rule. I hit 1082. I can’t request by myself, the chat :“come back tomorrow”. Ok, I come back again and find my account locked for security reasons. In the meanwhile I ask for some infos. They say it’s a random practise and have a call phone from a very kind man speaking my language who explains me that they have to control my game history, he says that’s normal and it takes time. Finally they unlock my account and I can cash out.
I have an email with congrats for my winnings and the offer of 300% if I reverse almost 100 euros.
I don’t. On the 24th of April my money are still on pending , so I come in chat and answer what do I have to do to reverse 182 with 300 %. I must reverse the total amount and then cash out again the rest. I do it. They give me 546 bonus and when it appears the window with terms (accept or deny) I see the WR is 85 and not lower as I was told. Before accepting I read the terms on this grey windows and see , among others , progressive are not allowed. Ok, no problem, at other casinos I don’t usually play at. Accept.
Ask in chat and they say “Not progressive only standard slots”.
All 9 lines have the lower bet (0, 90) so it seems quite difficult, I decide to play at 20 or 25 lines.
Very very hard, even why I always had to ask in chat.
When I think I met I ask for, the answer is I have to play more. My initial comps were 1611, so I thin I have to wager for 1611+6188 , they confirm, but they say that not all slot counts the same and the free spin doesn’t….(thanks !) The total comps should be 7799.
1 ) imagine (WR)
The total comps should be 7799.
Progressive are those with jackpot, for the others you have to activate the power ball
2) imm (progressive)
2 is) progressive
So I keep on playing
And I wager I wager I wager, I think for 24 hours, with some break for coffee and toilette. I was afraid they could close as in the past, cause thing were going well, as you can see here
3) Geisha, power ball not activate
I think finally I met , but it’snt so
4) chat 2
Finally I come in chat and after a while they confirm I have met Wr “Congrats “ ect
6) congrats
Just take a look to finally comps!!!
5) comps
As you can see in my transaction history there’s not the 182 redeposit, but only the bonus (Mystery)
6) transaction
Wow!!! They say I can’t cash out , the financial department will do. After abou 20 minutes they phone me “Sorry your winnings are avoid, cause you play at progressive” ! What? The last time they took weeks to see my game history and now they’ve already done! Of course I’m not very kind with operator , not bad or offensive words, but I can’t say I’m happy and stop the phonecall.
Then I write to support and I find a rude answer of MrDino G. They’ve closed my account.
I have never to say against the kind operators, they have to do their work. But I think that to loose 5230 euro after 24 hours it’s not pleasure for everyone.
That’s all, as I remember.
And I’d like to say (as in the other post) even if they were right about their meaning of progressive, why a 85 Wr? Just take a look at their promo page and you’ll see that Wr is just for progressive.
Thanks all for your kind attention
I deposit 100 and get 77.WR I really don’t remember, it seems to me 30 x.
Ok, as usual I take note and when I think to have met the WR I ask for in chat.I have to play more. And I can’t control anything only asking in chat. Finally I’m ok, and I request my withdrawal .
Come in CG the next day and reverse ,my winnings of 600, without any bonus. So I’m not under any rule. I hit 1082. I can’t request by myself, the chat :“come back tomorrow”. Ok, I come back again and find my account locked for security reasons. In the meanwhile I ask for some infos. They say it’s a random practise and have a call phone from a very kind man speaking my language who explains me that they have to control my game history, he says that’s normal and it takes time. Finally they unlock my account and I can cash out.
I have an email with congrats for my winnings and the offer of 300% if I reverse almost 100 euros.
I don’t. On the 24th of April my money are still on pending , so I come in chat and answer what do I have to do to reverse 182 with 300 %. I must reverse the total amount and then cash out again the rest. I do it. They give me 546 bonus and when it appears the window with terms (accept or deny) I see the WR is 85 and not lower as I was told. Before accepting I read the terms on this grey windows and see , among others , progressive are not allowed. Ok, no problem, at other casinos I don’t usually play at. Accept.
Ask in chat and they say “Not progressive only standard slots”.
All 9 lines have the lower bet (0, 90) so it seems quite difficult, I decide to play at 20 or 25 lines.
Very very hard, even why I always had to ask in chat.
When I think I met I ask for, the answer is I have to play more. My initial comps were 1611, so I thin I have to wager for 1611+6188 , they confirm, but they say that not all slot counts the same and the free spin doesn’t….(thanks !) The total comps should be 7799.
1 ) imagine (WR)
The total comps should be 7799.
Progressive are those with jackpot, for the others you have to activate the power ball
2) imm (progressive)
2 is) progressive
So I keep on playing
And I wager I wager I wager, I think for 24 hours, with some break for coffee and toilette. I was afraid they could close as in the past, cause thing were going well, as you can see here
3) Geisha, power ball not activate
I think finally I met , but it’snt so
4) chat 2
Finally I come in chat and after a while they confirm I have met Wr “Congrats “ ect
6) congrats
Just take a look to finally comps!!!
5) comps
As you can see in my transaction history there’s not the 182 redeposit, but only the bonus (Mystery)
6) transaction
Wow!!! They say I can’t cash out , the financial department will do. After abou 20 minutes they phone me “Sorry your winnings are avoid, cause you play at progressive” ! What? The last time they took weeks to see my game history and now they’ve already done! Of course I’m not very kind with operator , not bad or offensive words, but I can’t say I’m happy and stop the phonecall.
Then I write to support and I find a rude answer of MrDino G. They’ve closed my account.
I have never to say against the kind operators, they have to do their work. But I think that to loose 5230 euro after 24 hours it’s not pleasure for everyone.
That’s all, as I remember.
And I’d like to say (as in the other post) even if they were right about their meaning of progressive, why a 85 Wr? Just take a look at their promo page and you’ll see that Wr is just for progressive.
Thanks all for your kind attention